The worst experience I have ever had in my life. Will never be providing business to this store again.

The guy locked the door 5 minutes early Evan though we called and had the ordered pulled. Totally unprofessional. Will never go back. He's on the clock untill 10 and locks buissness out early. Scum bag. Old 60 year old dude said yes on the phone read more

Needed a battery Charger and they gave me just what I needed. I was so happy my battery worked perfect. Yeah! Staff was good, service was great and the price was spot on. Thank you read more

Stopped in to get a set of new windshield wipers. The gentlemen (employee) there was by himself with several customers. He took the time to help me find /look up the correct size. He was professional and kind and went out of his way to put them on. I must say these days you don't get that kind of service. Thank you again!! I hope his other employee showed up to help!! :)) read more

On January 18, 2024, before leaving the service department of a dealership on a different matter, I was told the battery in my car needed replacing. I went directly to the O'Reilly location in Roselle, explained to the clerk what I was told and asked to have the battery replaced having purchased it in June of 2023, thereby still under warranty. The clerk, whom I later found out was Isaac, indicated it was not unusual for dealership personnel to say that to women, and that he would have it checked using the store's portable hand-held device. As the older guy is walking out to check he says to me, "They don't care but we do." After checking the battery, I was told it needed charging, NOT replacing, which would take 1 to 1 1/2 hours. I eventually agreed to wait at which time he re-enters the store, comes out and says it would have to be done after 1:00 pm because Isaac wanted him to make a delivery and more employees would be there. It was approximately 11:15 am. After confirming with my brother and others, the battery should have without a doubt been replaced, especially since the battery charge registered around 12, an indication of a bad cell. What is so disheartening is that the older guy said they care about customers, but dealerships do not. That is not true--at least I was not cared for in the manner expected. Ladies beware! read more

Stopped in today and they had a sign for wearing masks .. but the guy behind the counter wasn't and he wasn't making any effort to do any social distancing. Left ... Went to Autozone just north on the west side of the Street 660 S. Roselle Road in Schaumburg. They were very pleasant and helpful and totally set up for Social distancing and everyone that worked there was wearing a mask. Better service and concern for customer safety. Wearing masks is for the safety of others. Not wearing them shows you do not care about your customers. read more

My battery didn't turn over on the first try this morning. Thankfully not dead on the coldest day of the year...but, unfortunately, on one of the hottest days so far this summer. This is the closest auto store to me, so they're my usual go-to. I bought a battery and kindly asked them to help me install it as they usually do when I get my battery here. Poor Juan drew the short straw, but he was so awesome about it!! It was SO HOT as we swapped the new for the old. He was efficient and not at all grumpy as he helped- even though he totally could've been mad bc it was scorching out. THANK YOU, Juan! You're the best! read more

I went in looking to purchase mats and the rude employee was no help I will never ever go in here again

Customer service was absolutely fantastic. I can't tell you how much I appreciate the service and support I was given today from your employee. Lian was extremely helpful in finding the right part for me, and then helping me get them put on the vehicle. Lian was extremely helpful, and your company should be proud to have someone with his patience and knowledge working for you. read more

Our truck blew a brake line on the highway, this O'Reilly was the closest. We had our two year old son with us, and it was his birthday. The gentleman with the long black hair and chris we're AMAZING. they went above and beyond to help us. the gentleman with the long hair came outside to bring us waters, and gave our little boy a little toy for his birthday. They truly care about their customers. These employees made this situation a lot better. thank you both! read more

HORRIBLE!!!! My fiancé dropped off her battery to be tested a few months ago. The one person working said they'd call within the hour to let us know the status. Several hours no call, we stopped back and the employee had went home. Most likely didn't even check as left a note saying battery was ok, but dealership revealed different the next day when they were open. Today went in to buy a headlight. 2 older employees working. One helping another and the other just sitting around. Neither greeted me. Once I came to check out both just let me stand there for at least 5 minutes. Awkward and frustrated in disbelief I walked out. Neither batted an eye as they missed out on a sale. I then went down the street to Auto Zone and 2 younger employees greeted one and both helped with my search and rang me out in seconds, also lower price then O'Reily. O'Reily is HORRIBLE and shouldn't be in business. NEVER AGAIN!!!! read more

Vicky at Roselle location is so helpful she goes out of her way to help you highly recommend going to her

Went in there earlier this year to buy a replacement light bulb and some supplies for cleaning my windshield (I saw a YouTube video that recommended clay bar for cleaning it - had never heard of the stuff!) The employees were quite friendly and one of them(it might have been the manager) offered to replace the bulb for me. I thought that was great service. I wouldn't have expected it if they were busy, but they weren't too busy at the time so it was thoughtful of them to offer it. It's service like that that makes you think businesses appreciate their customers. I will definitely go back there in the future. read more