Camilo helped me with an issue with the battery in my car. He was so patient and professional. I…read morehope more AZ have employees like him.

I needed to replace a couple of air filters and a rear brake light on my car, so I looked online so…read morethat I wouldn't experience sticker shock at the store. I found out that I could order the three parts I needed through the NAPA website, pick them up the next day, AND get a 20% discount for ordering at least 3 parts on one order. Great deal! Ordering was easy, although I was confused because I was quoted one price online, then saw slightly higher prices in my notification email after placing my order (due to "estimated" state sales tax), and saw an even higher price (like $20+ mor) ewhen I got a "pending" charge notification from AmEx. Before making phone calls to try to correct these discrepancies, I decided to see how it played out. The next morning, I received an email notification to pick up my parts from NAPA Auto Parts in Sandy Springs. When I went to pick up my order, the helpful woman at the store asked for my photo ID and asked for my order number. She looked in the system for the location, quickly went to get my order and gave it to me, along with the receipt. I looked at the total on the receipt, and it was the correct price that I was expecting. Just to verify, I asked the employee if this was the actual price that I was going to be charged, and she told me yes. Fantastic! In the short 3 minutes that I was physically in the store, the three employees that I saw made sure that the customers in the store were being helped. The store looked very clean and organized. One customer (not me!) who had bought windshield wipers and was struggling to replace them on his car in the parking lot asked one of the employees to help him, and the employee cheerfully went outside to assist. Parking is free and plentiful. Before leaving for home, I opened the boxes just to make sure that they were the parts I needed. Air filter ... check! Cabin air filter ... check! Light bulb ... check! I replaced the old parts with the new parts when I got home, and it didn't take me long at all. What cost me $40 at NAPA would've cost me a little over $112, as quoted from a car repair place that changed my oil earlier during the week. Thank you, NAPA, for having a simple process for ordering parts that I could replace myself. Now, if you can just improve on the varying and confusing pricing of orders, it would be great! In the end, though, I was correctly charged for the parts, and incorrect pending charges were replaced with the right ones.

SCAMMER!!! towed my car saturday, came back sunday for a diagnostic and gave me a price. he was…read moresupposed to have my car started by wednesday and finished by saturday. i gave him $200 for parts and have not heard back since!

Only get on Yelp when i feel like the work deserves to be known about. Does good work, would…read morerecommend thanks for getting me right.

Very detailed, great and efficient service. Last minute tune up on a Saturday. Awesome service!!read more

Had to tow my car elsewhere because Tony couldn't figure it out. That really hurt my wallet and I…read moredidn't get my money back. The part was bought at a reputable place and had to be taken there. I wish he hadn't been so rude about it and just been honest. He's also a dangerous driver, and not very considerate about the safety of others on the road. This is the same guy that nearly ran my friend Minerva off the road with his red saab, and he thinks its all fun and games til someone is hurt.

Great service and fair prices. I backed into my neighbor on the way to McDonald's...most expensive…read morebig Mac ever. I was able to negotiate a little bit as I'm poor and the guy took pity on me. They did a great job and even washed/vacuumed my car! I will use them again!

Been coming for see Joe for years, even before he was at this location. Hes honestly and extremely…read moreknowledgeable, I'd trust him with any car. Finally wanted to leave a review bc i know how hard it is to find car shops you can trust.

The man at the front desk seemed irritated that I even walked in the door. I simply needed a…read moreheadlight replaced but he was rude and condescending. I will never go back.

If I could leave no stars, I would. I had a horrible experience of "customer service" on top of not…read moreeven being serviced at all by Eric... he was the most rude & "busy" but on the phone, person I have ever met. I have been coming to pep boys to get all of my cars serviced for a while and after this experience, you guys will no longer have me nor anyone I can stop from coming as a customer EVER. ERIC, IT COSTS NOTHING TO BE NICE!