I came in for an oil change and had a really smooth experience. I was finished in less than an…read morehour, and James, who helped me was kind, respectful, and didn't try to push unnecessary services. It's refreshing to find a place that's efficient and honest. I'll definitely return for future services. Thank you again!

My wheel alignment was performed as expected but the real highlight was the CSR Jesse. This guy…read morehonestly cares about customers and takes the time to explain any applicable issues they find with your vehicle (as I observed with other customers while I waited). I wish more employees cared about doing a great job like this gentleman.

I had a flat tire and decided to go to Les Schwab on Central Ave in Kent,Wa…read more The staff was vet helpful and kind. Devin went Above and Beyond, his Customer Service is Awesome He answered all my questions and he is the one that actually fixed my Tire. Great Value at this Store,I will return to this location to purchase this for my RV. The store was clean and the Popcorn was

Excellent store with great staff. They do great work at a fair price, honest and fair. Do not miss…read morethe very special coffee machine in the waiting area, it is worth a visit unto itself.

I've owned a few Japanese cars over the year and this place was highly recommended. I've gone to…read morethem for a few challenging things. The sunroof on my Infiniti would not close and that was very frustrating and concerning to me, especially living in an area they get so much rain. I took it in first thing in the morning and a couple hours later they were calling to let me know that they had fixed the problem On another occasion, I was clumsy, attempting to change out my standard headlamp bulbs to some high visibility ones. I quickly hit my mechanical threshold, but not before I rendered one of the lights interoperable. Very tight working conditions. I took it into the shop and they called me an hour later saying that it was done. Other than those occasions, I've had some general work done, including oil changes and 30 and 60,000 mile maintenance packages. I have always found them to be courteous, offer a shuttle vehicle back to work and great communication. I highly recommend Greg's Japanese Auto.

I had a very disappointing experience with Greg's Japanese Auto and would not recommend them based…read moreon both the communication and the diagnostic service I received. I brought in my 2004 Honda Odyssey because of an intermittent transmission problem. I explained in detail that the vehicle had occasionally failed to engage properly and appeared to go into limp mode. I also explained that about two months earlier, while driving from California to Washington, the transmission had overheated and pushed fluid out through the dipstick tube. I specifically told them this because there was still old dark transmission fluid residue around the top of the transmission. I left the vehicle with them for approximately a week. During that time, communication was extremely poor. I rarely received updates unless I called them myself. When I did call, I was repeatedly told they would get back to me, but I continued having to follow up to find out what was happening. When I finally picked up the vehicle, I was charged $242.87, including $219.99 for diagnostic time. Their paperwork says the diagnostic service includes a test drive, computer scan, monitoring the data stream, evaluating diagnostic information, and checking applicable technical service bulletins. However, the actual written findings were extremely limited. Their report states that the vehicle was "shifting OK at this time," that the transmission fluid looked clean and the level was OK, and that they found code P0730. It then states that the transmission had "failed internally" and recommends replacing the entire transmission. They quoted me approximately $7,400 for the replacement. When I asked how they determined that the transmission had internally failed, I was simply told it was based on their testing. I was not given any detailed test results showing what specifically established an internal mechanical failure. If I am paying over $200 specifically for a transmission diagnosis before being told I need a $7,400 repair, I expect a clear explanation and documentation showing how that conclusion was reached, especially when their own report says the vehicle was shifting normally during their test drive. Maybe the transmission ultimately does need replacement. That is not my complaint. My complaint is that after leaving my vehicle there for approximately a week, repeatedly having to call for updates, and paying $242.87, I left without a clear explanation of what testing actually proved that the entire transmission needed to be replaced. Between the lack of communication and the lack of detail supporting such an expensive recommendation, I was extremely disappointed with my experience. You're better off going to Firestone down the street, and they're a rip-off, so that goes to show.

This used to be a great shop for many years. The new owner is way over priced on parts and very…read morehigh time estimates on labor. I will never go here again!

I'm only leaving one star because I cant leave zero. I really loved this place until after my…read moreconversation with the front desk employee that says he's also the owner. I believe he is also the same person that had me order a completely extra set of cabin filters that I didn't need. I ordered these from him over the phone then came in to pick up my order. My vehicle has two cabin filters and there were two boxes so I trusted him when he said that was my two filters and paid (well now I know double the price). He was so concerned with his dog more then work he never verified I needed one box or two. But if your the owner you would think you would know your product. I have been busy so I didn't get around to installing them until this weekend. Which has been less then 30 days I need to add. So when I opened one of the boxes I noticed there were two cabin filters in it. Which is actually also a question I asked on the phone that day when I placed the order and he still told me there was just one per box. Mind me these are BMW cabin filters so they are not cheap. So when I called today 8/9/2025 to ask if I could return one because they sold me the wrong amount and made me over pay for something he was very none willing to help and very rude as hell about it and this is the owner. The OWNER of the company said he cant do anything about refunding my order. I just wanted a refund for the extra one THEY messed up and sold me. But some how the OWNER doesn't have the power to issue that refund because under 30 days is too long??? I really loved this place and have used them several times several times but I will no longer give them my business because of how incredibly rude and non understanding the OWNER was the same person that messed up and sold me the wrong quantity in the first place. Poor customer service and no accountability is a terrible way to run a business. Along with a terrible attitude about it. Check your stuff before you leave because the OWNER does not know what he is doing obviously and his dog is more important then taking care of his customers! The other guy who used to work there at the front desk was way better and knowledgeable then the new Hispanic OWNER quote un quote guy.

I had written a critical review of the Meineke experience I had last week. [Gave them 2 stars as…read morethey made the repair that I had suggested and didn't damage my vehicle. They insisted on charging $200 for a full diagnosis after 1)reservation desk promised free diagnosis before any charges and 2)desk person insisted on charges before any real diagnosis. I had the exact same problem previously and requested they look simply at the previous cause, desk tech disagree that my assessment was possible. After paying for full assessment, they verified that my guidance was 100% accurate and the did a few minute fix. Worth 15 minutes and considered not worth writing up at previous shop or charging. I discussed with a regional manager who listened professionally and promised a return call. They never called. Then I note the following posted to my critical review: "Victoria S. Business Customer Service Jun 28, 2026 We're sorry you had a negative experience with us at Meineke Car Care Center, Rick. We never want our customers to leave our store unhappy. Don't hesitate to reach out to us at (425) 529-9425 so that we can work with you to ensure your issue is resolved as soon as possible!" Irritating that they present that they want to discuss my disappointment after region manager failed to get back to me earlier. I called the provided phone number today and it was the front desk of the same shop that did the work. They never heard of Victoria nor had a way to reach her. WHETHER INCOMPETENCE OR DELIBERATE, their reply to my posting is fraudulent whitewashing. Presenting they have another process to make right, but it is unreachable. Such a shame that their promises and organization performance are so unreliable.

Bought an aftermarket exhaust for my car that I couldn't install due to how rusted the prior bolts…read morewere on the OEM exhaust which I couldn't get loose. Shop got it done within a day and there were no issues. communication on point.

Jack and Rick always help as much as possible to get me back on the road. Support local small…read morebusinesses and keep them alive.

Always the same great service and atmosphere. A neighborhood gem. I've lived in the neighborhood…read morefor over 20 years, and every time I walk into this place I get great service. Love these guys.

You really can't beat their customer service. I had got a new set of tires a couple years ago and…read morethe day after had a flat. There was no argument, no shifting of blame, no fuss at all. They reimbursed my tow and immediately fixed the issue. They earned a lifelong customer and I cannot recommend them enough to anyone who needs new tires. Prices are good but the level of customer service is unmatched that more expensive places lack.

I made an appointment to get my tires rotated and balanced, which should've been straightforward…read more Unfortunately, that's not how it went. When I arrived, there was already a long line and very little organization. That's not the issue-a store cannot control how many patrons show up during a day. What was in their control was the dismissive attitude of the staff. I tried to ask if anyone could help with appointments or explain the process, but I was basically told to wait in the back of the line with everyone else. When I asked again what the actual protocol was for appointments, I was told "wait one minute"... and then nothing happened. After about 10 more minutes of standing around without any follow-up or assistance, I decided to leave. On top of that, the store is currently under construction, which forces customers to wait outside in a cold, unregulated parking lot with no real direction or comfort while they figure things out inside. I've used this location before and it used to be solid, but something has clearly changed--whether it's staffing or management. The level of service and basic communication just wasn't there this time. Overall, it was a frustrating experience with poor organization and an unhelpful attitude from staff. I can't recommend this location based on what I experienced.

My boyfriend and I were looking to trade my 2012 Honda civic in for an AWD vehicle. I found an…read moreawesome Murano online at Lee Johnson Nissan of Kirkland. We showed up, were greeted by Brian and others with a smile and a short amount of time after, drove off the lot in our new Nissan Murano. The folks, especially Brian and Lucian were ABSOLUTELY AMAZING, supportive and informative and we absolutely LOVE our (new to us) car. We can now weather the winter storms more safely, and drive our new Nissan with pride. Brian and Lucian were not only wonderfully customer service focused, but made the whole car shopping experience feel painless, including the great deal they got us on our car loan. We will definitely return to Lee Johnson Nissan of Kirkland for future car purchases and also refer friends to this family owned, super efficient and cost effective business. Thank you all SO MUCH!! Shirley Hubbard

Took my 2012 Nissan Frontier in for repairs. When they called me to tell me my truck was ready, I…read moreask the Service Advisor what the total was and she told me it was $1,151.75. When I went in to pick up my truck the total was $1,616.98. The last time I had my truck in there for repairs they over charged me $47.00. When I pointed out the error in the bill, they admitted it was a mistake. It took over a month to get them to return the money. They are very deceptive when it comes to billing and charges for repairs.