I came in for an oil change and had a really smooth experience. I was finished in less than an hour, and James, who helped me was kind, respectful, and didn't try to push unnecessary services. It's refreshing to find a place that's efficient and honest. I'll definitely return for future services. Thank you again! read more

My wheel alignment was performed as expected but the real highlight was the CSR Jesse. This guy honestly cares about customers and takes the time to explain any applicable issues they find with your vehicle (as I observed with other customers while I waited). I wish more employees cared about doing a great job like this gentleman. read more

Great customer service. Manager Mr. Jesse was very helpful, kind, and informative. I appreciate the last minute assistance to my vehicle. 100% recommend this place! read more

Brought in my SUV for suspension noise. I worked with Jesse, who did a great job. Found out the struts, control arms and end links were worn. They did a complete vehicle check and showed me images of a few other areas that needed work, but for this visit, only the suspension work was done. It was all explained well and performed on time for a reasonable cost. After Firestone repaired my vehicle, the improvement in driving was dramatic. Very happy with my service experience. read more

Hunter was the only CSR on duty. He let a pack of shady young-bucks park their 2 cars without front plates in the Disabled Parking stalls, thus hiding their rear plates. OFC the customer slots are full of some-ones' cars, so is the yard. Asked about it and he doesn't really care, "they will be gone in a minute" as the machine keeps failing to accept Y-B's card. Then young-buck starts throwing attitude and juvenile intimidation that rules don't apply to him. Then comes the intimidation from the young guy, but a F-u in response makes you the bad guy. it gets ugly from there, try to document the situation and they suddenly want to hide their plates and faces. Nothing says guilty like that. bad behaviors is bad behavior no matter who. they started to scatter when pictures to document the situation started happening. read more

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I came here twice to get my alignment done. The employees are very informative and respectful. They made sure my vehicle was properly aligned. One thing that I do appreciate the most is that one of the employees told me that my left inner tire rod needs to be replaced soon. I don't think I have had any shops tell me that something is going to wear out. I really appreciate that a lot. Although the drive for me is really far (Oak Harbor to Burien), I would make the drive to make sure the car is properly taken cared of. I highly recommend for those who need to get their alignment done to come here and get it done right. read more

A tire that I had purchased at another Firestone Complete Auto Care had punctured, and the people at the Burien location were absolutely terrific in assisting me with replacing the tire through the warranty. Jesse was very informative regarding ordering the tire and then quickly replacing the tire at the end of the work day, staying after hours. I appreciated their professionalism and speed in helping me resolve the issue and fulfilling the warranty on the tire. read more

Had an issue with the front suspension, they squeezed us into a busy schedule and discovered a bad wheel bearing.

Be careful, if you have a wheel lock on your car don't bring it here! You'll get a cracked windshield because they don't know how to take off a wheel lock and blame a rock from the main road that "cracked" your windshield!!!! I brought my car to get 4 new tires and when I got it back there was a big crack on my windshield I left my car overnight and drove back to the location because I forgot to give them the wheel lock key so next day they called said my car was ready picked it up and saw a big crack on my windshield. I called them asked if someone dropped something on my windshield, Alex said no and proceeds to say the only thing he can think of is a rock from the main road might of cracked it but that doesn't make sense because then they wouldn't park customers cars by the main road because then they'll have a bunch of claims. Got home and the end of my wheel lock aligns with the crack! Tried to call them back twice but of course no answer so I decided to file a complaint and that was denied! It's pretty ridiculous that they treat their customers like that after paying them your hard earned money! I'll never come back to Firestone! read more

Firestone Complete Auto Care - Tires Near Me - Seattle, Washington

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Yikes! I tried this location when my check engine light came on. I'm understanding about labor shortages and other issues we've all experienced with the pandemic but the person in the shop just straight up turned me away because "the guy who does that is out with Covid." They couldn't even run a code and let a person know if it was a critical error without the person who does the mechanical work? Why are you open if that's the case? Nonchalant and just straight up no concern about how ridiculous it is to not be able to read a code. Every other service counter agent at all other Firestone locations can use the scanner. What a goofy way of doing business and not caring that people will never bother with your location again. read more

I have been here several times over the last few years.. I have never had a bad experience.. talk to Jessie.. he will tell you the truth, not overcharge you, and not tell you they can do something they can't.. I can't recommend this place enough read more

Jesse is AMAZING ! This is the 2nd time we've been here, and both times Jesse quickly and professionally took care of us. Highly recommend!

I've been coming to this location for almost 10 years on and off with my first Scion Tc and now with my Mazda SUV. They've always had the best price whenever I call to compare and they complete my services correctly every time. I usually always wait in the lobby for my services and never had a bad interaction either. I trust it because of how long I've been coming here and seeing the consistency. But I'm sure everyone has their own different experiences. I've had oils changes, brakes changed and maintenance done here many times. read more

Went here to get my tire patched. They didn't seem that busy but took over an hour! The nice thing is they have a TV to keep you entertained, and coffee if it is earlier in the day (I came an hour before closing so there wasn't any coffee). The nice thing was they didn't charge me for the fix since it took so long which was nice of them. read more

This fire stone is the best fire stone I have ever been to I am a loyal FireStone person now because of Jesse the manager of beer in fire stone. He help me with my problem with my vehicle and it was painless as it could be and he also found me discounts that I didn't know I had and fix the problems that I came in with. Thank you Jesse and a team. Come here for your tire and auto needs their the best!! read more

I had a huge mess this morning that involved a rock roughly the size of a baby's head and a tire. The nice people at Firestone in Burien saved my day. Roberto and Justine were AWESOME. They let the air out of my tire, used a crowbar to wedge the rock out and then put air back in the tire - at no cost. They simply wouldn't let me pay or tip them. They did this all at a moments notice and with a smile on their faces. I am so thrilled with the work that they did - that they have earned the right to all my future tire needs. I simply can't say enough good things about the service and quality that I experienced at the Burien Firestone. read more

Firestone Complete Auto Care - Tires Near Me - Seattle, Washington

needed a valve stem replaced. had 12 appointment scheduled 5 days before. at 1:30, no movement to fix. had to ask and got no response other than they were busy and they would get to it. got it back fixed at 2:30. no communication as to why it took so long. read more

Called at least four Firestone locations today just to get an oil change, my own fault for waiting too long but this location was the only one that could get me in same day. Boyfriend dropped it off while I was at work and we made it 10 minutes to close. I felt REALLY bad cutting it so close, but Hunter was an absolute GEM of a human. Unfortunately my car was stuck in the garage for a bit but Hunter and Donovan were AMAZING about figuring out a plan and getting me back on the road. Highly recommend as these two were super helpful and patient. This will probably be my new regular location! Thanks guys! read more

The store manager Jen was very professional, knowledgeable, and friendly. We had a flat tire after driving from Los Angeles to Seattle. This store was the only one opened in Sunday around us. She took us in and the tire was patched in no time. However, she went through all the tires wear pattern and recommended a rotation to make sure all the tires will be worn out evenly, since there's uneven wear on the tires. She also gave great recommendation for what to do with our GX470 with beefy off-road tires, and found a Firestone store near where we live In Los Angeles and transfered the information, including a $40-off coupon to be used. All these, $0 and a big smile! read more

Had a great experience unlike some others. I'm a mechanic and know how it works though. When going to any mechanic bring someone that knows their stuff to get deals. read more

I had a nail in my tire and I went to several different tire shops and they all had a 2 hour wait , but I came to Firestone and Jesse, an excellent employee, made sure I was taken care of. He had superb customer service and he also provided masks for my kids and I. We were in and out super fast. I would recommend everyone come here for their tire needs read more

The whole experience felt like I was being scammed. Set up everything online, got an out-the-door price and an appointment confirmation, but nothing went as planned upon arrival. Surprise, the tires I ordered were not available, was supposedly upsold a better set for the "same price ", then lo and behold those were no where to be found either. Upsold again, at this point I just want tires, so, yes I agree. I call 5 hours later and a rude lady answering the phone laughs loudly when I inquire about my vehicle, tries to put me hold but disconnected. Long story short, when I pick up my vehicle, the original tires I ordered before the double upsell are on it and they charged me $70 more than the online out-the-door quote. Stay away, thieves should not be allowed to remain in business. read more

Went in to get my tires changed after my mechanic pointed out that they were significantly worn where I couldn't see. I spent all morning pricing tires at Sam's Club, Costco, Discount Tires, Les Schwab, and a couple other local places. Firestone tied Discount Tires for the cheapest tire in my size much to my surprise. I called ahead to make sure they had the tires in stock and they did! Before I dropped the car off they did a visual inspection to check out my current tires. They confirmed that they were worn and that they had the tires I wanted in stock. I left the car with then for a few hours and waited for the call that the car was done. Saturday is a busy day at Firestone, and a shorter work day than the others. It took them 2 hours to get to my car, and a couple hours later my car was ready. The price was exactly what they had quoted me at the beginning. Nice! The new tires drive SO much better than the old. I can finally speed without my car shaking! I will be back in next week for an alignment. I would have done it today but I need to get some parts replaced before that can happen. PS- these guys do alignments for cheaper than Les Schwab. read more

The other reviews are In line with the experience I had here. Had major engine issues, I brought the car in. They diagnosed it as one thing, but it turned out to be another. We chose not to perform work on the car at this firestone. They wanted to charge over $1,000 for "labor hours" even though they did no actual work on the car. Con-artists .... Stay away. read more

My husband and I have always gone to Firestone, but we've moved around from Firestone to Firestone. THIS one has always been my favorite! Even when we lived in Issaquah, I'd drive out to them. Now I live in Renton, and even though there is a Firestone about 2 minutes away (which I've gone to), I ALWAYS go to the Burien location. You'll get honest answers, friendly service, prompt service, and great follow up. My whole family goes to this location and everyone has always had a good experience. They'll take wonderful care of your car. read more

What a great crew of people, got me right in before I was traveling so I really appreciated that. Jesse was very helpful and the first place I have taken my car that made me aware of some things I needed done. I will be back for sure read more

Just found out that I got taken by this business. The person at a well-known shop just asked me if I went to Firestone alone and when I said yes, he said they are known for taking advantage of women, first mistake. I went in on a Sunday evening at 5 as this shop was the only place open....mistake #2. I went in telling them that my daughter was about to drive back to school over the pass, #3. Many more I'm sure, but they told me the flat was not repairable and I needed a new tire. Of course it would be unwise and unsafe to let my kid go off on a donut so I bought the dang new tire at this shop's recommendation. Low and behold my daughter took the tire back to the place where she got the complete set in December and they showed her that there was really nothing wrong with the tire. They actually repaired it in 5 minutes so now she has a spare in addition to the donut. Lesson learned! We are sticking with the more trusted competition. Wish they had been open that Sunday :( Get some morals Firestone and stop taking advantage of people! read more

I can't begin to tell you how bad my experience was. It all started when I wanted to patronize a local biz. I was treated very well when I first dropped the off the car for a simple oil change. I asked if it would be possible to call me if they could not get to it that evening and they said, "No problem". Well they didn't and when I scared up a ride to check it out, there was car, locked inside for the night. *sigh* When I called the next day, they were very apologetic...these things happen. BUT, after I pulled away from picking it up and caught the smell and saw the smoke that was coming from under the hood, I was less than pleased. I turned right around (I was only 2 blocks away) and it turns out that someone had not secured the cover well enough so the oil was spewing out on the engine and burning off. Again, they were very apologetic and this time gave me a free oil change. Nice, I guess. Fast forward 6 months when I find the coupon for the free oil change and, times being what they are, I made an appointment. Not only did did the simple oil change take 2 HOURS, but I got a blank stare when I asked for the estimate paper work I had requested (just getting an idea of price, not that I would get any work done there). What is so hard about an oil change and printing up something that was already in the computer?!?!?! Really, I think the management MUST have changed since the first review! read more

These clowns over filled the oil on my E300 Mercedes, that caused it start leaking oil profusely from one of seals, never leaked a drop before being over filled with oil after they changed the oil. By the time I figured out what had been done the damage was done. Ended up having to sell the car soon after. Bunch of inexperienced kids work there for minimum wage claiming to be automotive technicians, all wearing there firestone technician shirts Beware, your car could be next. read more

I am so grateful for the service Firestone gives on each visit I've had with them recently. My car recently broke down on the Hwy and I called them to see if I could have my car towed to their shop. Jen agreed to stay late so that they could get my car inside, WOW! The next morning they called with all the info, they had all the parts, and were able to do a major repair and get me on the road by the end of the day. Then, a month later, they repaired a nail in my tire, pulled it out and patched my tire for free! They are a busy shop, so you may have to wait; but it's worth it because of the care they give to each customer. I highly recommend Firestone - Jen at the front desk is a wealth of knowledge, and their mechanics are top-notch! read more

i have had problems with this firestone for a while i go there because i have a card but the service is not that great i made an appointmet foe 1100 and my car still had not not been touch at 200. the latest thing happen when i took it in to work on my air condition the same day it started running hot that was last week it stop for a couple of days then starting again it had never ran hot before then last night the it ran hot anf froze the engine now the say it was because of no oil but the oil was don in march and my car tell me when to do oil change and the car has oil in it now.so im without a car been going there for over 20 years.looking to call attorney general because i know i had no problem till the ac was service they did not burp the line causing air in the line causing it to overheat read more

Firestone in Burien gets 5 stars from me....without question. My car has 56,000 miles on it and I've been concerned about brakes. I've had no pulling or squealing from the brakes but nevertheless I figured it was time and I needed peace of mind. I'm normally a Les Schwab kinda guy but on their website the earliest appointment available was two weeks out. (I think something must have been wonky with their site). So, I got on the Firestone site and made an appointment for first thing Monday morning. Upon arrival I was greeted by Jesse, who I think is one of the main guys there, told what I wanted, and received a quote that met my expectations. Since I live about six blocks from the place I walked home and came back a couple hours later when the work was done. When I arrived Jesse shared that my car brakes are disc in the front but drum in the back....which was news to me. The drum brakes are more expensive yet Jesse, of his own volition, honored the price of the original quote which was for discs in the front and rear. (Points awarded there). Then they mentioned my windshield wipers need replacing, a common upsell, but they were correct. Wipers for my car are an odd size, I haven't found them in a store, plus I quit working on cars in 1983 (that's a completely different story). Of course I said "Yes" and was pleased to be getting new wiper blades. After a few minutes Jesse advised that he had one set of wiper blades in stock for my car but found out they were damaged so he ordered some to be delivered, which should just take a few minutes. After a few minutes the blades had not yet been delivered so jesse went to his supplier himself and picked up the blades. (More points awarded). I left a very happy customer and Firestone likely earned my future business. Thank you, Jesse and Burien Firestone! We'll see you again! read more

I've been going to Firestone for years, splitting services between Tukwila and the Burien location depending on how I want to burn the time while my car is being serviced. In the past I've always received good service and customer care. That all came to an end this week. On Weds evening I dropped my car off for an oil change. 30 mins later I received a call that the oil pan bolt broke and that they were going to replace the oil plan but would not be getting the part in today and would be providing me with a rental and that they could bring me the rental etc., the gentleman I spoke to apologized and stated they wanted to make this as inconvenient as possible etc. I picked my car up Thursday as the part was not in but they assured me that the bolt they used to secure the oil pan was good. I had not received a call back Friday or by Sat morning so I finally called Sat afternoon to see if the part came in. Apparently in came in Friday and I should have known. I was quite civil during all of this even though it was a huge inconvenience being that I had to pack my 2 kids Weds to take them to the rental place where it was at least 30 mins to get me out the door plus the annoyance of being upsold for insurance and what not all why my baby needs to get to sleep and is crying in her carseat. Then the following day I left early to return the car as it was my babies 1st birthday and I had family coming for dinner and cake that I still needed to pick up and prepare. After all was finally taken care of after dropping it off Sat afternoon at 130pm and not getting it back until 530 (I drove by at 4pm and my car was still on the lift when this service was suppose to only take 1 and half hours). I got my car and then they had the audacity to charge me. Of all the things up to this point I was not upset, I understand that these things can happen, I was trying to be patient but then they still wanted to charge me the $24 for the oil change. I understand that this is regular maintenance but what about the time I was inconvenienced with the back and forth, the unexpected sleepover of my car and the 4+ hours I was without my car on Sat, Seriously??? They said it was Tukwila Firestone's fault and made some comment about billing them after I was upset about being charged. But at the end I payed the $24 as they thought it was the right thing?? Really? Firestone is 1 brand from a customer stand point, I don't care if you have to spend your time calling whomever so that from a business view you get your fee, but I should not have been charged because you guys didn't think you were at fault. Keep in mind this is right after I was quoted $700 for tires for another vehicle that I had all intentions of bringing in the next week. So for $24 they have lost a customer for life because they wanted to play the blame game with another store that represents the same Brand. On their website they even promote One Team, One Planet- I guess not when it comes to their customers. I'm truly disappointed as this could have been easily avoided with a simple gesture of compensation. And they are not only losing my years of future service but potentially those that see this disappointing review and are deterred from using their services as well as my 5 vehicles that I bring there, my immediate family that know of this issue and anyone that I may speak to about this experience. read more

They sound nice talking to you to solve your problem but very poor service skills. I usually change my car oil n tire rotation but I always end up making sure the bolts to my tires are fix well.they always forget to tighten it and other issues. one time i took their mess to discount tires close to fred mayers to fix it free.will not recommend to any friends read more

If it was possible to give zero stars I would. My car died late Saturday afternoon (9/7/13) and I had to have it towed to a service center. At that time it was obvious to myself, my husband and the tow truck driver that the issue with the car was that the alternator needed to be replaced. My car was towed to Firestone (15324 1st Ave S, Seattle WA) and we arrived about 5:30pm on Saturday evening. The man at the front desk was very helpful (although did not seem to know anything about the make and model of my car as he tried to convince me the problem must be a belt issue). He said he would contact me at 10am the next day. At that time we were very pleased that Firestone was open on Sunday and that the man seemed confident it would get done the next day. By 1pm on Sunday we had not heard anything, so we called. They stated that they had been trying to get the key out of the ignition all day but couldn't, also that they could not find where our battery was... the battery in a 2006 Chevy Cobalt is in the trunk, something I would think an experienced mechanic would know. They told us then it would not be done until Monday. On Monday, I again had not heard from them by 1pm so I called. They told me again that they were unable to get the key out of the ignition (I have NEVER EVER had this problem) so had spent all day doing that because, as the mechanic said, "I couldn't open the truck without the key". I asked "why couldn't you just use the truck pop?" The mechanics answer was that he couldn't find it. At that time, he asked if he could have another day to work on it. I told him that was unacceptable, he said he agreed and he would have it done by 5pm. It was not done till 6pm. They had my car for 48hours to simply put in a new battery & alternator... and they had all the parts in stock/the area. In the end, I had to pay over $700.00 for this because the mechanic spend so much time "trying to get the key out of the ignition" and was NOT given the 5% discount I was promised by Geico. I will NEVER take my car to Firestone again. Go to Les Schwab. read more

I've been bringing my cars here for years and never had any issues. My girlfriend took her car there and honestly I've never felt so ripped off on her behalf. Her car needed a new fuel pump, we were quoted $1600 plus. Upon getting there to retrieve the car her total came out to $2000 plus. So if your interested in having a common repair done for the price of a used car then I highly recommend them. I will not be bringing my Lexus or Toyota back to this place. read more

The professionalism and customer service is why I love this place. I've had lots of service with these people. Recently I bought a lifetime deal for alignment. Hadn't had time to use it for a year and you know what? They still have me in the system and even emailed me a copy of the receipt. Thank you, Dustin! I will be back. HONESTY is so very important to me and this is what I've always gotten at Firestone, specifically this location! read more

I had bought a battery from this store and after 3 months my battery had died twice. I noticed one of the cables was so loose you could take it completely off the terminal so I brought my car back and told him the cable was really loose. Initially he told me that they guarantee the battery but not the cables. I said after three months the cable clamp is so loose the battery doesnt start but that's my problem. So after awhile he came back and told me that it was really loose and normally it would cost $89.00 but he would eat half and only charge me $45.00. For one cable end. I said how about you eat the entire thing because it was shoddy workmanship to start. So he agreed to that but let me sit there waiting for it to be done for 3 hours. Then when I filled out their customer survey the same guy called me up which is not good business in my book. I told him I doubt he would have tried to charge a dude $45.00 for 1 cable clamp that was their fault for not being tight in the first place. He told me he was offended and the phone call was being recorded. Oh brother. The truth hurts I guess. This should have been a simple and easy fix. It's disappointing when you have to badger a business to do the right thing and stand behind their work. read more

This has to be the worst experience I have had at a auto shop. First of all, when you call to make a appointment for three thirty and they pull the car in at five pm- I would think some sort of compensation would be in order- the guy told my my front two tires are illegal to drive on even though they are a year old- they are rude- dishonest and I will never step foot in this location again . Get more then one worker please! read more

Beware of this business! I wanted my Diesel Van oil changed and the told me they dont normally do diesal oil changes. Funny thing is i have been taking our fleet tbere for couple of years. Lazy read more