1. NAPA West Parts - Buzzards Bay

    1. NAPA West Parts - Buzzards Bay

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    Buzzards Bay, MA

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    NAPA West Parts - Buzzards Bay

    5.0 (2 reviews)
    Closed 7:30 am - 5:30 pm

    Services - NAPA West Parts - Buzzards Bay

    Routine automotive maintenance

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    5 years ago

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    Todd H.

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    10 years ago

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    Sullivan Tire & Auto Service

    Sullivan Tire & Auto Service

    (45 reviews)

    Every time I have an issue with my tires and alignment, Sullivan Tire is the place to go. I go to…read morethe one in Wareham and they all are great to me. I strongly recommend them.

    Avoid the Wareham and Plymouth locations unless you want to be scammed for unnecessary repairs…read more I brought my 1998 Chevy Express conversion van in for a routine alignment. My trusted independent mechanic had just completely rebuilt the front end with brand-new inner/outer tie rods and stabilizer links. Crucially, my mechanic personally freed up all the camber and caster adjustment bolts beforehand so the alignment would be seamless. Wareham pulled a lazy "tow and go" and claimed they couldn't reach the bolts. Corporate stepped in and sent me to Plymouth, claiming they had the proper tools. Plymouth called me with a fabricated story. First, they claimed the adjustment bolts were frozen. When my mechanic called them out on that lie, they immediately shifted their story and claimed they could turn the bolts, but the upper control arm was "seized to the frame," refused to adjust, and would need to be cut off. They immediately tried to hit me up for a $1,200 quote for new upper control arms. Here is where they caught themselves in a massive lie: the control arms on this van are relatively new insurance replacements, and when they handed me the final alignment printout, the camber and caster numbers were completely different from when I drove in. Basic physics and suspension geometry dictate that if the alignment numbers changed, the control arm physically moved. They forced the adjustments even further into the red, threw my perfect toe spec completely out of alignment, and then tried to scare me into a massive, unnecessary $1,200 repair. I refused to pay a single dime, walked out with my van, and took my business to an honest independent shop. They rely on cookie-cutter corporate sales scripts to exploit people they assume don't know any better. If you go here, check your printouts carefully--their own data exposes their dishonesty. UPDATE: Regional Manager called me from Barnstable to address this review. Instead of investigating a documented safety issue or addressing the physical data proving the alignment numbers changed on the rack, he spent a two-minute phone call yelling at me, attempting to talk over me, and trying to bully me into removing my public feedback. He admitted that the camber and caster numbers moved, but claimed that a technician turning a wrench and changing the vehicle's geometry on a screen is just a "matter of opinion." He then tried to guilt-trip me by stating they spent five hours on my vehicle, ignoring the fact that they spent those five hours actively making the alignment worse to fabricate a twelve-hundred-dollar repair checklist. This company does not care about vehicle safety or mechanical reality; they only care about manipulating public metrics and protecting their store scores.

    The Shop

    The Shop

    (9 reviews)

    Don't listen to the negative reviews…read more I've been going to The Shop for the last 7 years now. They were recommended to me by a coworker, so I tried them out. The staff are super friendly, and Will and Dave always take care of me. They're all like family to me now that we've gotten to know each other over the years. 95% of the time they can fit me in right away. They do have their busy times, so there might be a small chance where you have to wait a day or two to get your car in. Oil changes are quick and the cheapest around the area. They've changed my transmission for me, which helped my 2005 Honda CR-V run to about 275K miles. They've changed belts, worked on my brakes, done tune-ups...you name it, they've probably done everything on my old SUV. And she purred like a kitten after. Plus, they didn't take all of my money. They work hard, are honest with me and fix all my car issues. They keep the prices down as much as they can. I recently had to get a new car, and the guys check in with me every now and again to see how I like it. If you're in the Pocasset area, I highly recommend taking your vehicles to The Shop. It doesn't get any better than these guys!

    These guys were ok a few years ago but they have a big ego now. High prices and unfinished work…read more I brought my Honda in last summer for an alternator and AC issue. $998 later the alternator was fixed but the AC was still not working. Will, one of the owners, said that he fixed the AC but couldn't figure out why it wasn't working still. Said he thought it was an electrical issue but didn't have 'time' to work on it. Now they are selling cars and not making sure that they are safe enough. Incomplete and overpriced. It was great that they were nearby but won't be going there again.

    NAPA West Parts - Buzzards Bay - autopartssupplies - Updated September 2026

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