Had a visit to the emergency room and received excellent care. We did not have to wait long and the…read moredoctor and nurses were very supportive.

Predatory pricing on minor medical issues. Their billing model is exploitative. DO NOT GO HERE!read more

Went for a pre op exam. Worse experience I've ever had with a medical office. The attending…read morephysician was a resident who was absolutely the worse doctor I ever met. First and most important she did not listen to a word I said. They took one BP reading which was inaccurate with a EKG that was incorrect. Asked questions about my health that were inane. Never met the supervisor until the last five minutes of the exam. She was as unqualified as the resident. I would not use NCH for splinter removal. Don't use the medical facility.

All of the staff here is absolutely amazing from the ladies at the front desk, the doctor's…read moreassistant, to my new doctor, Leydis Cantillo. Both my doctor and her assistant are so attentive, courteous, and helpful. I am SO GRATEFUL that my insurance selected them and feel like I hit the lotto in getting the best care. Having a doctor that genuinely cares about their patients and their health, addressing all of their concerns, and going out of their way in giving them the extra time and care instead (instead of just seeing them as another number) is so important and valuable to me. Despite being a new patient, I was able to get an appointment here right away. The facility is clean, as well. If I could give more than 5 stars, I would. Thank you so much to all of the wonderful staff here who I spoke with as every single one of them were super caring and helpful in assisting me. :)

This was my best ER experience ever! I was transported to…read morethis hospital from a nearby radiology office after a growth on my head began to bleed profusely. The EMT wheeled me into a room in the ER. I was immediately under the care of the ER RN. The doctor on duty examined me and asked for bloodwork. Based on the bloodwork the doctor recommended that I be admitted to the hospital to await a review of a surgeon. I agreed to follow the ER doctor's recommendation, but it wasn't long before the surgeon came into the ER and proceeded to perform an outpatient surgery under local anesthesia. When it was completed I was discharged, able to return home by myself. Although this all took place over the course of about five hours, In other ERs I lave waited longer than that just to be seen by a doctor. I am very pleased with my experience and would not hesitate to recommend NCH to others.

The hospital Emergency room staff were rude and from my perspective the PA was not competent.read more

My wife was brought there by ambulance because she was throwing up and could not hold any food…read more The ER staff was nice. I asked if she was hydrated? They said we can tell after a blood test! Blood was taken and never tested!!! It was still on the desk when we left. After getting a shot she was asked to eat some food to see if she can tolerate it! They brought her Mexican food, beans, rice and pork!!! Of course she could not eat it. The nurse brought her apple sauce. We were sent home when my wife threw up again, this time the apple sauce. We would never go to that hospital again!!!

I was recently in this hospital for four days before discharging myself and walking out. Without…read morequestion the worst hospital experience on my life. Beyond the lack a of care and attention by staff, to the point of not even feeding me, this review is in regard to sexual harassment that I was subjected to while in intense pain and very weak. Female nurse Gabby was my day nurse for two days. Gabby repeatedly asked me if I was naked under my gown. On more than one occasion, as I was getting back into bed with assistance, felt my calf and told me how much she liked them. At one point, as I was getting up to go to the bathroom, again with assistance, she told me that if ai felt dizzy, I could "grab her ass". If the genders in this story were reversed, this nurse would be in jail. As things stand now, the Hospitals Patient Liaison has told me that she filed a complaint on this issue. They will not provide me with Gabby's full name or license number so that I can file a complaint with the Florida Board of Nursing. I have asked more than once for some kind of documentation regarding this complaint that she tells me she filed, but they continue to ignore me. I have been in contact since this experience With other doctors, medical professionals and the local news station. I am not letting this go after being ignored. Do not ever go the this hospital for any kind of care. You will be ignored and mistreated and then ignore again when you try and advocate for yourself.

Our many days of experience here were very positive The…read morefacility is beautifully cared for, very peaceful The welcome area lobby is small but enough. A gift shop, plenty of waiting areas, Coffee cafe with Starbucks, player piano, staff very friendly with volunteers to help escort you to your place The rooms, elevators, staff, nurses were all as you would expect They just upgraded their whole computer system and it is great but staff is still learning Love that each patient room had a computer screen by the door with information Inside the rooms everything was well planned and spacious Plenty of help and all the staff from the Tech, to Doctors and nurses were friendly When you are so vulnerable and in pain, it is good to know there is a place that would take care of you like NCH

I went to the er and received the worst care. The nurses Michelle, Shelly and Deserie are the…read moreworst and the 4th floor of NCH is the worst. I exercised my patient rights which were ignored. The night head nurse threatened to take my phone out of my room. My vitals at night were never taken and no one checked on me after 10pm. I was verbally abused by otherne of the night nurses. I layed in urine and my bedding wasn't changed.

I had surgery here & was admitted overnight. The nurses were all great, food was meh just like any…read morehospital, my room was very nice; private room. I would highly recommend this hospital.

I scheduled what was supposed to be my annual physical, but before the appointment I was asked to…read moresign a form stating that I would not discuss any new health concerns, request medication refills, or address anything other than previously documented issues. I was told that any new concerns would require a separate appointment. As a patient, this made the annual physical feel much less valuable. One of the reasons many people schedule a yearly exam is to discuss new symptoms, changes in health, preventive care, and other concerns that may have developed since the previous visit. Being restricted from bringing up new issues made me feel that my healthcare needs were not being fully addressed during the visit. I understand that practices have scheduling and billing requirements, but the policy was frustrating and left me feeling that the purpose of the annual physical was limited. I hope the office will reconsider how these appointments are handled and communicate expectations more clearly to patients.

My name is MarI Munoz, I am leaving this review because I am absolutely livid the way I was treated…read more the of physicians . I had a hysterectomy about eight weeks ago and I haven't heard much about going forward what's the date in case I start experiencing anything or anything like that so I figured I'd call because for the past two weeks. I have not been able to sleep barely eaten anything, I'm constantly sweating waking up on a bed soak wet, hot flashes constant throughout the day, I feel down, extremely extremely tired and I messaged Annie DeMagio's office about my symptoms, she had someone called me this morning to make the appointment knowing what I was asking on the message and explaining my symptoms, I made the appointment for 12 o'clock and waited pay $60 co-pay. I was waiting in the room with my mother when Annie entered the room and did not say hello any of us, instead, she looked really angry and gave us her back without even saying hello, when she finally turned around, I said hello I said, how are you today because she never bothered when I started mentioning my symptoms even before I said anything she said I don't do anything things that you want me to do. I don't do any of what you're asking and I'm not going to and not so many words, she didn't even bother, asking what I was going through how I was feeling absolutely nothing super unethical and unprofessional. Even my mom was shocked and surprised to her reaction and behavior when she entered the room I asked to get my money back and I asked to speak to a manager. They told me that they were in meetings for two hours, and I couldn't talk to that's higher up than the guy that was there that said he . He told me he was gonna have someone back when I asked with uncertainty he couldn't confirm. This needs to be addressed. Her behavior was absolutely uncalled for and not professional at all!! I will never go back there and I don't recommend her to anybody. She is extremely rude and wants to do what she wants with the patient instead of what you are asking for Four as a patient. I hope someone actually calls me so I can talk to them when they gets a dress. Thank you. That is all.

We were visiting family when my husband, who has a cardiac history, began having chest pain. I…read morepulled up the NCH website to find out where their Heart Institute is located. Found nothing. It must be virtual. Called Baker Hospital and no one answered. (Yes, really. I ended up in phone jail.) So we drove to the north Collier ER, believing it was attached to a hospital. It isn't. Despite all this confusion in that system, the care was quick and competent. Thank you to Carolina and the others who quickly got things under control. But they then had to transport my husband to Baker Hospital, which is where the cardiac docs are...and it should have said that on their sites. Heart attack? Chest pain? Baker downtown. My husband did not want to call 911 but I should have. I was in healthcare for many years and the NCH sites are confusing. They need to be cleaned up fast with a clear indication of their services/location, especially since Naples draws so many older visitors throughout the year.

the worst we was schedule at 5:45 am for surgery we waited 2 hours nursing kept giving us the run…read morearound oh the doc isn't here yet then she came and said we are waiting for the room to get ready now it's we are waiting for your insurance approval just the worst 2nd floor staff is horrible

I can not tell you how impressed I was with the attention to care my son received, from the moment…read morewe arrived the nurses, surgeons, anesthesiologist, PT, CNA absolutely fabulous.. I wish I remembered everyone's name.. I could not be more happy with the care my son received and the warmth that everyone gave to my husband and myself. The hospital itself was clean, did not feel like a hospital, everyone we encountered made us feel comfortable. Thank you for putting us at ease through a very difficult and emotional time.

4 hour wait in the lobby for just a room is ridiculous.. don't come here unless they dragged you in…read morea body bag.. worst experience of a hospital in my lifetime

I am a snowbird from the northeast. Today, unfortunately Easter day I had to visit the emergency…read moreroom. I dreaded it like poison. I can't begin to tell you what a pleasant surprise, and the quality of care that I received today top-notch to say the very least! I saw Christopher the PA and Nina a top-notch Nurse. They took care of me like I was a family member that they really cared about and liked! My fear is gone hopefully, I won't have to visit the ER again, but if by chance I do, I won't be afraid I would highly recommend, if you are in need of emergent care.

The hospital is great. Doctors and nurses are great. We' ve had trouble with the billing…read moredepartment. Be careful of what you get in the cafeteria. THEY CHARGED $9.00 FOR EIGHT OUNCES OF YOGURT. One of the people in line said cashier is deaf so all she could do is point at the screen when I asked so I paid $9.00 for 8 oz of yogurt out of a bulk container that might be worth fifty cents. If you have a family member staying at Baker Hospital bring a sack lunch and skip the cafeteria.