I got this message from them on July 28th. Our 30 day temp plates expire On July 29. My name is Mrs. Jones and I am the Title Clerk at Napleton Hyundai. I am reaching out to you to let you know that your title paperwork for your new vehicle is ready for pick up. It can be picked up at the Cashier's window with your ID. I tried to call you but there was no answer and no voicemail set up so if you have any questions, please give me a call @ 314-817-9000 . Thank You Mrs. Jones First of all you NEVER tried calling me there are zero missed calls from you and just before you sent this text to cover your ass you did leave me a message. Now because you took so long to get the title we now have less than 24 hours to get our license plates because they are closed after 5:00. Then you said you did an inspection but the paper work is no where to be found so we now have To get an inspection. When you only. Give us 24 hours before our plates that you gave us expire in 30 day after we purchase it it kind of doesn't work. This is horrible service and I will be posting it everywhere I can do no one else gets screwed by you. read more

Jessie helped us in the purchase of our new Kona. He was so helpful and knowledgeable! He made a usually long process fun and took the extra time with us after to really walk us through the ins and outs of the new vehicle and helped us set up our phones with the car. He was so amazing!! read more

What a miserable experience with this dealer. The worst was going to the dealer ready to buy a vehicle listed on their website with a "final price" of $33548 and being told they were tacking on $4995 "marketplace adjustment" and that the "Napleton discount" listed on the website was actually Hyundai discounts (military, first responder, etc.) for which I wouldn't qualify. I could go into greater detail about the poor communication leading up to my trip to the dealer, and the attempt to get me to buy extras I didn't want, but I'd have overlooked all that if I hadn't been ambushed by a price increase of $6332 over their "final price" (EXCLUDING taxes, title, and all that stuff - we hadn't even gotten to those yet). Yeah, the salesperson was friendly, but the dealership is, in my mind, crooked. The irony is that between text and phone calls, I reached out to them a few times over the 2 days prior to my appointment, checking on things before I went in. I apologized, but said I was doing my best to ensure there were no unpleasant surprises when I got there. No kidding! read more

Horrible experience with communication and customer service. Last time purchasing from this location, complete mess trying to obtain vehicle title no one could tell me where it was or when i could receive it for the past 6 weeks since purchasing vehicle read more

This car is for sale on Napleton's website with the price of 32,000 as shown in the photos.  I moved forward with buying, they pulled credit, I have the cash to put down... Then the final purchase agreement is presented to me with a cost of over $38,000.  In addition to sales tax, they added a host of other costs putting the vehicle over $6,000 above the posted price.  Total bait and switch. The sales manager (Steve Finnerty) refused to honor the listed price.  Makes me think there is a lapse of integrity, but who am I to judge? Oh, and I was told Steve would call me to explain...  still waiting even though I know Steve won't have the integrity to actually call. If I could give lower that 1 star I would...  buyer beware I posted three different locations where the cost of the vehicle was clearly communicated to a buyer read more

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Finance is NEVER available, I have called a dozen times over the past few months to try to cancel my extended warranty. Always goes to voicemail. Tried going in person and they said they were busy and I waited for an hour and then left. read more

The salesperson was very new. The finance person literally screwed up the paperwork so much I ended up signing it 3 different times. It took 40 days from purchase to finally get my title and all things owed to me. This was not a pleasant or good experience. read more

Terrible, disrespectful customer service. Appointment for electrical relay replacement at 11AM (one hour job). Customer service said "must leave car 1-3 days" and "appointment made in Chicago and they don't know 1-3 days". Through this customer service agent was not the least apologetic. It was clear this was a Napleton policy and this agent had turned away custmomers like this many, many times before. That is why I call this service "disrespectful". read more

Big shoutout to Justin in Finance for going to bat for me, I finally found an honest man in a car dealership.

Buyer beware.... you will be scammed over and over and over again. Don't get me wrong, everyone's super friendly, so you believe their bs! Then once you take your new ride home and come back to get your free oil change prepare to wait all day even when your appointment was at 11 and then still try to charge you. This whole car dealership are scammers and a joke!!! read more

If I could give Napleton Hyundai a negative star rating, I would! How on earth are these leaches still in business? Why? They are horrible! Absolutely horrible! My daughter bought her car here in 2017 because of her familiarity with one of the salesman, who has since retired! But she will never purchase another nut or bolt from these imbeciles! My daughter took her car for repairs, for what she thought she was paying an extended warranty for - but the work she needed done was not covered..of course it wasn't.. I will make a long story short (I thought I was, sorry!!) because I'm a talker and I could go on and on, but they do not deserve my words. Anyway, we took her car and dropped it off Saturday, April 27th for engine work, a cylinder wasn't firing properly. I took vacation for a week, came back in May, she called the dealership to get an update on her car, these fools hadn't ordered the parts yet that was "needed" to repair her car! WTF?! Another week goes by, no calls from them, when she called she didn't get an answer. She finally spoke to Danielle, who was ridiculous and should not be in customer service even in hell, who told her that her car should be ready in a few days. She lied, the car wasn't ready for another week. My daughter went out to the dealership to get her car and the engine light was still Illuminated!!! So she had to leave it again. More days passed, she go to get her car FINALLY!! and she drives it to home and work the next day and her engine over heated!!! I went to check her engine and the coolant levels and the coolant reservoir was EMPTY!!!! WTF??? You've had my daughter's car for almost 3 weeks and you returned it without checking it to make sure everything was done correctly and repaired correctly! Who DOES THAT!? Someone who doesn't care nor do they have to care! Now, my Daughter and my Granddaughter drives about 50 miles back and forth to work and daycare daily, - so imagine the pisstivaty level that I currently reside! She also paid these imbeciles $1300 to have her car repaired! That's okay, I am pissed and I want revenge...but God is going to get you better than I ever could! I can't wait until ALL your car dealerships dwindles into nothing!!! Oh, because until you DO RIGHT BY MY CHILD( and the other customers whose experienced your unprofessionalism), everything you touch will fail and tarnish! Watch what I say!!! DON"T USE THEM!! or do at your OWN RISK! read more

I would give 0 stars if I could. Their phone answering service is pushy and tries to schedule appointments without knowing if the vehicle you're interested in is available. They are disorganized (they struggled to find the keys before my test drive, their building is under construction and a mess, the sales rep missed the turns multiple times during the test drive). They are slow (long wait to do the test drive and the car had plastic all over it and the side mirrors were folded in). They are pushy. I was asked to put $1K down on a car I said I do not want multiple times. They are friendly in the beginning but save yourself the trip and go somewhere else. read more

Highly recommend Brandon for buying a car! He kept us informed with the car we were interested in and ensured it was in top condition. The process was smooth and enjoyable. Great service with Napleton and Brandon! read more

Brandon helped a ton and answered every question I had. He made the buying process smooth and easy. Im so happy with my new car

PLEASE, PLEASE DO NOT go to this dealership. I've written a total of about five reviews in my lifetime but felt the need to warn people about this terrible experience. They've been in business since 1931 but hopefully not much longer. My daughter's car had engine trouble, my mechanic suggested taking it to a Hyundai dealership in case it was under warranty...of course, it wasn't. The repair cost was quoted as $3K, I went ahead with the repair. After taking over a week longer than they said it would take with no communication I went to pick up the car. The cost was $600 more than I was quoted, I asked to talk to my service tech about the $600 add-on. He said he was out of town a few days and his manager wrote the ticket so he would look into it. Thankfully he honored his quote since he couldn't justify why his manager added $600. Apparently, the manager is shady as sh**. In the meantime, another one of my daughters needed a car to get back and forth to college. She found one at Napleton, perfect I thought! She researched it and had all the details. We test drove it and she liked it and seemed like a good deal. We told the salesperson we'd be back in two days so we could finalize the deal and pick up my other daughters' car at the same time. When we arrived he told us he had three keys in his pocket of cars he wanted to show us, I'm confused because we told him we wanted the one we test drove. One of the cars is 40K miles over what we said we wanted, another one looked like the steering wheel had been glued together. When my daughter pointed this out he was like, oh really? He had us test drive another car that we had driven the first time and didn't like, he said it was a different car. What? Both myself and my daughter were like, uh no it's the same car we drove two days ago. Finally, I said WTF we said we wanted the one we drove two days ago and he's like oh okay it's over here. We ended up getting the car we test drove the first day...finance guy was a complete d***. Got home and my daughter says, the driver side floor mat is missing. As we we waiting to finalize everything the salesperson said he was going to have the car detailed and fueled up. I call him to let him know the floor mat is missing, he said he check with detailing and let me know. No return call, I call back the following week and he said he hasn't had any luck finding it. I call again and again and again, same response. Still six weeks later and apparently the Hyundai dealership doesn't have any floor mats for a Hyundai. Hopefully 2024 is the last year Napleton Hyundai exists...they are BRUTAL! Go anywhere but here. read more

Wow this place is something else, first of all not my first rodeo buying a car, so I asked for the lowest out the door price. I didn't need for anyone to look at my vehicle or talk financing I just wanted to know if they were truly the lowest ad in area. After being told by the asst sales mgr that since I don't want him to "look" at my car for trade value he wasn't going to give me a real price for the car? What? After getting a call after leaving immediately after that comment the sales mgr said he was going to give me an "incredible" deal all he did was try to play numbers and never even gave me final numbers after running my credit even, just kept pushing me towards a trade which was a deal breaker. My advise is to NEVER go to this place I wouldn't even get my oil changed there I'm sure there's something shady about that also!!!!!! Lowest advertised price until you ask for the discounts that should be applied to the car also! Then that price isn't the one they've got a real game going there!!! Do not trust this dealership I'm in contact with corporate now! read more

Horrible experience with this dealership. They advertised a late model truck on Auto Trader where the price seemed to be to good to be true. Sure enough after driving an hour to get there. The price was misleading to say the least. They tell me the advertised price is without dealer add - ons. The extra add - ons totaled more then $11,000 and they wouldn't budge. Absolute disappointment, and a total scam. read more

These people are lie, and are rude. Been sitting here for over 3 hours for something that should take an hour tops. They act like they doing you a favor by doing they job. This location has low reviews for a reason. DO NOT BUY A CAR FROM HERE AND IF YOU DO GO SOMEWHERE ELSE TO BE SERVICED ALREADY REPORTED THEM TO CORPORATE AND IM NOT DONE YET. I'd give them an 0 if I could read more

Horrible experiences. Yes plural. If you want any level of service, do NOT go here. I rarely write reviews but this has been such a ridiculous experience. I purchased my car brand new in 2017 from this dealership, which was under different ownership at the time. I stopped using them for service because of how awful it has become the last year or so. I have been having issues with my car that they refuse to look at. I had to go to Hyundai corporate to file a complaint, where they told me the dealership is supposed to help me first. I then filed a complaint about the dealership. I called to speak to the general manager. Got his voicemail. Have never gotten a call back. A sales manager that I happened to catch has helped me a ton. He did have me come in with his support. When I arrived before he got there, the service folks ignored me for 10 minutes. When the person that pulled in behind me got out and went inside to get help I did the same thing. They told me they would come out to me and to go back to my car. At no point did they even acknowledge I was there (before or after), make eye contact to say I see you give me a minute, nothing. When I did get help, the man immediately acted inconvenienced that I was there, blew off my issue and ignored the reason I was there, and handed me to his manager who happened to be walking by and left before she could even turn aroune, explaining nothing to her. Their service dept has also called me multiple times saying I have open recalls (which they couldn't fix/schedule for 2 months) but I don't actually have open recalls. When I spoke to someone not in service they confirmed this as did the VIN lookup on Hyundai's site. My engine light came on this weekend and and my car is shaking. They couldn't schedule an appointment with me for 20 days. TWENTY. Another dealership got me in within 24 hours. And they were nice. Treated me like a human. HELPED ME. The service department here is garbage. And the fact that the GM hasn't reached out or returned my call at all this speaks volumes to how much service isn't valued here. Thanks to the ONE sales manager who has stepped up to help me, validating that yes they are supposed to help me with issues like I'm having and they're supposed to file the issues with Hyundai for me. The new assistant manager was nice as well and did suggest they were understaffed. Look I get that, but thats not a pass for treating customers as inconveniences, not even acknowledging them with eye contact or a quick hand gesture to say be right there, or multiple phone calls about recalls that don't exist. Supposedly they're going under some restructuring in the service dept but this has been going on for quite a while so we will see. I can tell you that my business will absolutely be going somewhere else. read more

I just bought my first car at Napleton Hyundai -- Andrew W. was patient, informative, and thorough! I had been doing research on cars to buy for a little over four weeks, and Andrew gave me honest feedback on the cars I was looking at while also actively listening to what was most important to me and what my goals were. I was greeted by five smiling and kind faces when I entered and was pleasantly surprised at the different tech options that could be rolled into the price of the car. Because of the chip shortage and current market for buyers, I wasn't expecting to walk away with a car the same day -- Napleton Hyundai made it happen! Not only were they dually professional and personable, but they also were reasonable and honest with pricing and availability! Devin in their Finance Department was also extremely pleasant and actively looked for ways to help me reach my financial goals as a first time car buyer! He doubled as a great cashier! Overall, I am very happy with my experience at Napleton Hyundai! I would recommend them to anyone looking to buy or trade -- whether as a new/first-time buyer or veteran buyer! read more

Please make this your last resort !!! Cody, Jessie, Yoav, Chris Foote, have screwed my family over countless of times. I recently bought a car from this Dealership and im not gonna lie, i love the car. We were promised a a multi car discount because we were buying multiple cars from them. never got the discount. They kept offering to put us in an BRAND NEW car with high payments. We said no, we were looking for a pre owned Hyundai Tucson. Every time we looked for that specific vehicle it was either sold or in the shop. The night we were in the dealership we didn't have any luck finding the right Tucson. No big deal, they said come in tomorrow morning we'll have one out of the shop for you. come in the next morning, nobody recalls that conversation at all. They even SOLD the Tucson that was supposedly "in the shop". They said come in on Monday we'll have a couple Tucsons from our lot in St. Peter's ready for you. come in on Monday, no Tuscons on the lot. They said the Tucson they were having transported from their sister lot was once again SOLD by the St. Peter's lot. So I called the St. Peters lot and gave them the stock number and VIN number for the Tucson they were supposed to bring over and they said it was never sold and they were looking at it as we spoke. Confronted the salesman about it, Jessie, and he said "We hAvE nO rEaSoN tO LiE" like what?? You're a salesman in a dealership of course you have reason to lie. You want us in that brand new car to make more money?? Like what? Anyways, never went back to that dealership after so many broken promises. The only thing i had to go back there for was to get my title for the one car i did buy from them and then to get an oil change. (When i bought the car I got the Napleton's Care/Maitence Package) which included Tire/Wheel Service and Free Oil changes for 2 years. What they didn't tell me was that for the Free Oil Changes you only get 2 a year & if I remember correctly 2 wheel rotations for the two years. So 4 oil changes total and 2 wheel rotations. costed me about $350ish dollars at the time I bought my car. i went in to get my oil changed they told me all that information I just mentioned and they also told me that I can only get an oil change every 5,000 miles (When in the owners manual of the car they sold me says 3,000 miles). So I couldn't take advantage and have preventative maintenance at my leisure. Eventually just got the refund for that and the checks supposed to be coming in the mail in a few weeks. SUPPOSED TO BE. Anyways wouldn't recommend these people or the Dealership. read more

we have been shopping for a new car for the past two months. we found that Napleton had the best selection for the Ionic 5. i set an appt for a test drive. when we arrived we were graciously greeted. Jesse had us sit at his desk and listened as we explained what we were looking for. he was ready with the car keys and showed the selection based on our request. he rode with us in the car and answered every question. i highly recommend working with Jesse. He's kind, friendly and knowledgeable. He takes service to heart. read more

**WARNING** beware of purchasing from this dealer. dont get me wrong, i absolutely love my santa fe but after purchasing this so-called "CERTIFIED" vehicle from the napleton network they did not stand behind anything that was missing or broken except the floor mats. i had to fight like hell to even get those. they wanted me to pay for 1/2 a cargo cover which should have been included, especially in a vehicle that was supposed to be "CERTIFIED". the biggest issue was the windshield. they took it in and sold it as "CERTIFIED" with a broken windshield and an element of the wiper system that didnt work. i had possession of the vehicle for 22 days before taking it to them to look at the wipers because they werent working properly. they had it for 18 days without a phone call as to what was going or what they were going to do. cat and mouse to say the least. they finally contacted me on the18 day to tell me i would have to pay 1/2 to get the windshield fixed. this is not what i expected from purchasing a "CERTIFIED" vehicle. i was shocked and disappointed by their response. i did not agree to pay 1/2. this was an unfair response and business practice. the only individual that would speak with me was the GM gary. after some heavy complaining he got me some floor mats. (2) names i kept hearing the service guy mention was mike and gg. neither one had the decency to call me. i have contacted the napleton automotive group and opened up a complaint with someone named eduardo. spoke with him once and explained the entire situation to him. he promised to call me back later that afternoon. never heard from him. called eduardo again and left message for him to call. received an email not a phone call with nothing but excuses. promised again to call me asap, been a week and no contact with him. called and left another vm a few days ago. again "NOTHING" i have also contacted hyundai usa and filled out a formal complaint. the rep i was assigned said he would contact the dealer to find out what is happening. he said he had to give them a full 24 hours to respond and would get back with me in 2 days. the hyundai usa rep did call back to state that napleton never reached out to him. he said he would try again and get back with me in another couple days. they never contacted him. i asked to have this escalated to a supervisor. my rep wanted me to take it and have it looked at, at another hyundai dealer. i said abolutely not. napleton sold this "CERTIFED" vehicle to me and needs to stand behind it. i dont know if a hyundai usa supervisor ever looked at this case but after 18 days of no contact with napleton the service guy called and said i would have to pay 1/2 for a new windshield and that would around $1000.00 dollars. i declined and picked it up. the BBB and Missouri Attorney General will be hearing from me immediately. very disturbing, shameful, deceitful and shocking business practices that napleton is using. i would NOT RECOMMEND napleton to anyone. very deceptive business. read more

Please listen to this review and not some five star review from someone who literally isn't even located in STL. I brought my Ioniq 6 which is around a 57,000 dollar car. I dropped it off at 9am, called probably 30 times to check in and they never responded. I finally called the normal building and they said it was closed. I forgot what old basic white dude "helped," me but Jesus Christ was he stupid, inefficient, lazy, and unresponsive. SO MY FIFTY SEVEN THOUSAND DOLLAR CAR WAS LEFT OUTSIDE OVERNIGHT IN HAZELWOOD. Let me repeat that in a way these people need to understand... in one of the more unsafe areas in one of the already most unsafe cities in America... the world... MY CAR WAS LEFT UNATTENDED OVERNIGHT. So with all that being said and all that time I spent calling the day of, I show up at 9am. They have one service person working and she's new. And guess what? She was also just overall a terrible and unhelpful person who blamed me for the situation and tried to act surprised when Gary/Bill/generic name didn't message me. Also to add onto that when I asked her about the service paperwork she said he never filled it out. I feel like someone needs to almost sue them but we can't because it would just go to arbitration first where Hyundai's POS lawyers would swamp any normal person. read more

I don't think there exists a worse dealer than this in the United States. This dealer is ruining Hyundai's reputation in the market. I do not understand how the dealer is still in the business. Hyundai should seriously look into this dealer. I went in there yesterday with two of my friends to get a car after seeing it online. The price you see online is not what you get the car for. There are many hidden costs. The content on the website is manipulative. Also, it was not mentioned on the website that the car already has 5300 odd miles on it. Anyway, the "final price" was listed as $16,774 after applying all the "discounts". But there are some more costs associated with it. $1,099 or something for the destination charge. $1,599 or something for "Napleton Experience" which they tell you after you decide to get the car. There are some more charges of a few hundred dollars for administrative fees and so on which is understandable. After learning about those costs, I decided not to get the car. While we were getting in the car, one of the managers was outside and he stopped us and asked if we could give them a price. I told him I would pay 17,000 at most for the car including all the charges and "Napleton Experience". We went inside and the sales rep later came up with a number. It was $430 for 72 months and $490 for 60 months (which amounts to roughly $29,000 for the car). That was just ridiculous as I had agreed to go inside after they told me they can do $17,000 for the car. I do not know what they were thinking while coming up to me with that number. I had already told them I have a financing offer for 4.49% as well. I told them $17,000 is what I could pay, if not, I would happily leave. I just did not want them to waste our time. They said they could not do that, and we were leaving when they gave us the offer of $17,700. A manager (someone with glass, don't know his name) was rude to one of my friends before leaving as well. I did not agree with the price and left. The manager (Bobby) called me a few minutes later and said they could do $17,300 including everything. I decided to come back because I did not want to miss a pretty good deal for just 300 dollars. We came back, they started the paperwork and everything. Before starting the paperwork, I asked for the last time to ensure that $17,300 included all the charges as well as "Napleton Experience". The sales rep told me that $17,300 included everything and the manager "Bobby" told him that. They made all the paperwork, ran my credit as well. While I was finishing with signing the paperwork, I came to know that the interest they offered me was 6.5% (something around that) even though they knew I had a financing offer of 4.49%. I was fine with that as well as I thought I could refinance after a few months. When I was almost done with the paperwork, we came to know that the deal did not include "Napleton Experience" which was around $1,599 or something. The guy from finance who was doing the paperwork called Bobby to confirm and told us that the deal did not include "Napleton Experience". The "Napleton Experience" was promised to us by the sales rep as well as Bobby (the manager when he called me with an offer of $17,300). Anyway, I left after that and decided not to get the car. They wasted around 4-5 hours of our time, ran my credit, and gave us the worst experience anyone would get as a customer in this country. All in all, they are manipulative, unethical and it would not be wrong to call them a scam or a fraud. They might have done this before, manipulated people and made customers sign with wrong paperwork than what was agreed upon which the customers might know later. Also, I got a call about an hour later from the sales rep asking me to come on Monday and they will provide me the car for $17,300 including the "Napleton Experience". Of course, I denied, I am not going back again and would not suggest anyone to. read more

Napleton Hyundai - Car Dealers Near Me - Hazelwood, Missouri

This is the worst dealership ever! I truly mean the worst! I can't even give them one star. I had placed a $1000 down to hold a car that was supposed to arrive in about a week, the msrp price was around $27,500. They finally give me a call the car is here so I make an appointment. I arrive a little early, I am taken to a table to discuss the vehicle. Well, this is when it became the worst experience ever, the sales person spoke to me first and then I signed a load of papers with no deal on price. About an hour later finally another person comes out and states two deals of which neither were worth anything. They finally run my credit which is very high but that didn't change one thing (this took forever as well), I also wanted to sell them my old car of which was rather high mileage but in good shape they offered me $150 (what a joke), so I sold it on my own. I had to wait again for this person to return who gave me the worst financing of 3.5% no 0 like it states in the ads. I would have gone to my credit union for 0-1%. I wait and wait to finalize this deal, the excuse was they had so many cars that arrived and it's just taking time to work through all the paperwork with other buyers. My senior mom is waiting in the car, it's been at least 3 hours by now, she is diabetic and so they offered crappy snacks. Nope! So, I wait and wait, more excuses and really poor apologies from another manager it seems they are just wasting time. Another person finally comes out and says it won't be long, another hour goes by it's almost been 5 hours of waiting, this place is ridiculous. I finally get to meet with this last person to finalize the papers and he offers a maintenance warranty, I already get one with this vehicle but he states that it covers the battery in the future, he's an out and out liar, I read up later on the battery it's guaranteed for 10 years or 100,000 miles plus I read that they can be maintained even longer. So I paid for this extra maintenance contract (all it is, is two more years of oil changes and tire rotation) for almost nothing except him stealing my money for Hyundai. During this discussion he offers this for $5000 so I mention where I worked and he then gives it to me for $2000, it's a bait and switch scam; do not fall for this. It's now been over 5 hours and it's dark! One more item, they push you into taking a locator contract for the vehicle which is an additional $300, they would not take this off the extras which I did not want. My poor mom has been sitting in this car for hours now, just about 5.5 to be exact. Finally I get to leave, (it's now dark) so the sales person had to come out and show me how to turn the lights on so we can get home. Later I start reading over the papers, there are so many added admin costs it's ridiculous and if I pay over the 3 years I am actually paying back the $1500 they gave me off of the vehicle. So I plan to pay this off in 3 months, saving what I can. I will never send anyone to this dealer, never. Stay away from them, they are the best scammers ever. read more

I went to Napleton to purchase an used car, and although the representatives were very friendly and the car appeared to be in good conditions, I did not appreciate the closing costs, when almost 15% of the vehicle cost were added later to the final offer. It is for me not a transparent business model when you advertise the prices online just to get the customer to stop by, and later increase by such a high amount. I understand that additionals are common to many dealerships, and yet many are optionals, here many were mandatory, such as high service fees. I didn't experience this huge increase values in any other dealership, so I just could not trust on them to close any business. read more

I purchased my car back in April of 2019, needing a dependable car to commute back and forth between Illinois and Missouri for work. I put down almost half the amount in cash-- the salesman seemed to be more interested in where I'd gotten my money than selling the car, which should have been a red flag. Khalid also promised to tint my windows and paint my tires and rims black, but he never did. It was part of our agreement. His manager knew of the agreement as well. Khalid would no longer answer my calls and pretend he didn't know who I was. If he's still there, avoid him. A week after I'd left the dealership there seemed to be remnants of words once on the car door. With the car being black and parking it just right in the sun, you could see where the words, "courtesy vehicle," once was. The salesman, Khalid told me the vehicle only had one owner and with it being only 5k miles on the car it seemed believable. I'm guessing the one owner was the dealership and not an actual person as he alluded to-- get a car fax with them, that was my second mistake. With the car being a courtesy vehicle many different people drove the car while theirs were being serviced. This could also be why my car had to be serviced multiple times before I'd even had it a year, and one incident of the car slowing all the way down to 25MPH in the middle of the highway. October 12, 2021 I took my car into the service center as it was making a whining almost whipping noise whenever I accelerated after a full stop. I spoke to Steve Brown who seemed to know the noise I was describing and told me without diagnosing the problem that it was covered by my warranty, and I had full coverage when it came to my warranty. I left my car with them. He (Steve) gave me a call back later that afternoon and said my car needed a tune up and induction service (I still have the texts between him and I as he wouldn't answer the phone to speak with me-- he would only text), and that would be $600 and it WASN'T covered by my warranty. I asked if he was sure that was the problem, because I really didn't have $600 to spend, but if I HAD to I would. My car is needed get to work and if I can't work I can't pay my bills. He said he was sure. I am a female and I know NOTHING about cars and he took advantage of that. After paying $600 to get my car tuned up I drove off the lot. A couple days later the noise started again. I called Steve and texted him, but no answer. I was transferred to him so many times I could tell the receptionist was getting tired of my voice. I took my car back to the dealership knowing I wouldn't get answer if otherwise. Amnesia must run rampant in this place, because Steve acted as if he didn't know me either and it'd only been three days. He looked over my paperwork and feigned a confused look, scratched his head a couple times, and said leave it here. I had another rental. My car was in the service center almost the entire month of October. He called me at the end of the week and said my car needed a timing chain and it WAS covered by warranty, but before he would send it to service-- he needed to verify the car was still in the original owners name, which it was and the proof the needed was in the glove compartment. Funny enough I didn't need proof of ownership when they took $600 and serviced my car any other time where the warranty was used. I'd finally gotten my car back almost two weeks later 10/25/2021. A week later my car started making the noise again and on 11/28/2021 it's still there. I've called Steve Brown and the managers (John Norris & Jesse Kloss). Whenever i get a survey call from them wanting to know how my service went, i ask that the managers call me. My service was HORRIBLE! I'LL NEVER BUY ANOTHER CAR FROM THEM! Go to Bommarito across the street! Avoid this place at all cost! I've asked for a refund of $600, because the tune up/induction service did nothing but amplify the whining sound. I only got the service performed, because STEVE BROWN told me that would fix the problem. My car shouldn't have been in the shop twice in the same month. That means when maintenance was performed on my car, no one drove it to see if the issue was resolved. Napleton Hyundai in Hazelwood took advantage of me. I do NOT have Napleton perform maintenance on my car only services that are covered by my warranty. I've never received a call from any of them. I will be reporting them to the BBB. Please heed my warning! Do not buy from them! read more

I have always hated car shopping. I hate the hassle, the haggle, headache, and stiff sales people. Until today, I thought all dealers were the same and always trying to "get over" on the little man. I was wrong. The Napleton Hyundai guys know how to treat people with respect, dignity, integrity, and are very knowledgeable. A huge shout out to Jessie M. and Jon S. for making this a fun and painless experience. read more

Worked there and didn't understand why the sales dept was charging over a thousand dollars to put a vinyl and paint protection solution called xylon interior exterior treatment when the service department would only charge $250 approximately they made me do details and illegally apply this xylon knowing that is put on a paint finish that was just washed by a wax base soap it would void it's ability to protect the paint. They had new employees putting exterior on the interior and interior on the exterior there was no training and the general manager didn't know what to do so he just start charging everybody and then they stop then they're still going management just didn't know what they were doing that's why five managers left because the upper management was all messed up. read more

*edit* Just a few hours after posting this, they call AGAIN during my work hours! "Oh, I'm so sorry. Let me write that down in my notes so that we know in the future not to call back during your work hours." DO YOU KNOW HOW MANY TIMES I HAVE TOLD YOU?! Just take me off the call list. PERMANENTLY. I have been a long-time Hyundai driver, having been with a competing dealership across town for nearly 20 years. I recently made the switch to Napleton Hyundai when my dealership no longer offered Saturday services. I have had no issues with the Napleton Hyundai Service Center. In fact, they have always been professional, informative, and friendly- always going out of their way to ensure my needs are met. I would rate their Service Center a solid 4 stars. So why the 2 star review? My recent experience with their sales department... Here's my attempt at breaking things down without boring y'all: -No streamlined communication: Once you tell them you're interested in test driving a vehicle, be prepared to receive emails, texts, and phone calls from at least a dozen people and at all hours of the day. I had even told them over the phone that I could not talk, since I was still at work but that they could call me after work hours. Not only did they never call that day, but they called back a couple of days later AGAIN during my work hours. Why bombard your customers with multiple messages from multiple people? Streamline your communication and have 1 person reach out to the customer. Never have been so put off or annoyed... -Salesman needs to consider a different career: Before coming in to test drive the car, I made it clear (in writing) that I was not purchasing a car that day or at least for another year. I met with one of their product specialist, Jon Schneider, and he immediately asked about what numbers I was thinking of. I told him off the bat that I wasn't buying a car that day. For the next hour, he would proceed to ask me at least 6 more times what needed to happen for me to agree to purchasing a vehicle. Then he proceeded to insult me by asking me if I needed to consult with my husband or if my husband was holding me back from buying a car. I'm sorry, but we are no longer living in 1950. I decide whether I buy a car for myself. I make an income and don't require anyone's "permission". By that time, I snapped at him and told him to stop asking me what it would take to buy the car. If you can't listen to your customer, you shouldn't be a salesman. This experience in itself has made me think twice about ever purchasing a vehicle from this establishment or referring people here... read more

Yesterday, I purchased my first SUV ( 2024 Tucson Hybrid) and I am enjoying it. My salesman, Jessie, made everything easy.

**BUYER BE WARE ** Napleton Hyundai St. Louis BAIT AND SWITCH. They listed a vehicle at $10,500. Were called on the phone and said they have it and verified the price. We drove from across town to test drive. My 70 year old mother liked the car so we talked numbers. They told us that they could not sell the car at the listed price, (which is on multiple websites) unless we agreed to purchase their additional $899.00 plan that gave 2 free oil changes, free car washes and more. TEXT BOOK BAIT AND SWITCH. Even after explaining that the car owner would be across town and would never drive to their location to use the services, they still said they would not sell the car at the price they listed it for. When explained to the manager that is a bait and switch tactic, he said it is listed on the website. I checked multiple sites and it was not there. The larger concern and reason for letting people know about this practice is this was not just a salesman going off on his own. We were speaking to the manager. This tells us that this bait and switch policy is coming from the top management down to dealer management. They are a larger automotive group located in Florida, Georgia, Illinois, Indiana, Missouri, Pennsylvania, and Wisconsin. I personally will never use them and would advise you to be careful of their BAIT AND SWITCH sales practice. read more

Went to Napleton Hyundai in Hazelwood to buy a used car that we had seen on Tru Car. When it came time to make the deal Andrew W. gave us a different price than was posted on Tru Car, he said that was the marketing department's fault, they don't consult with us. We ended up getting the car for the price we saw listed. He also said we would get a full tank of gas & we did not. When we got home we saw we didn't have the fob for the keyless entry. The dealership was closed by this time. My husband called the next day & Andrew said the car doesn't have a keyless entry. My husband told him it was posted in the ad & Andrew said it was the marketing department mistake. My husband also talked to the Joe, the general manager & he said we will see what we can do & he would talk to his 3rd party vendors. My husband waited a week & called him back and hasn't heard a thing from him! Napleton it's not our problem what your marketing department advertises on your behalf, it's your problem! read more

AVOID this place, 3 Months and still not resolved in My opinion, they have given me a BS answer and moved on, this place is FULL of the stereotypical car sales people, get the $$$ and never answer calls or texts. Still owe me $$$ and they won't admit they screwed up, the GM wont even return an email, so ridiculous. Again go elsewhere! read more

Worst customer service experience ever! My daughters car window was broken in an attempt to steal it. They also damaged the steering wheel cover and ignition switch. It's been at the dealer for over a month. My service technician (James) actually told me to call the insurance for him as he was 'too busy'. I called the insurance and played middle man for him because he was incapable of sending simple emails and requests to the claims department. He said it should take no more than 2 hrs to complete the repair, so I asked him to please work in it so as soon as he gets the insurance money we will be ready to pick up. This was on Thursday. Monday I call to see if it's ready, and I get a text reply that he's in Qatar on his way to the Philippines going to visit family! Hoping Tony (the supervisor) will take better care of us!! read more

Probably one of the worst experiences buying car from a dealership. Left me feeling like I got shystered. We negotiated numbers on a 2017 Jeep Wrangler with a sticker price of $30,000. I didn't realize til I went to sign the papers that they had added 6k in add ons that I specifically told them I did not want. I'm so glad I caught it before I signed the contract. Is the car game so bad that they have to try to get it anyway they can? Be an educated buyer. DO NOT trust that the sales rep has your best interests in mind. I gave two stars because I felt like the car was exactly as advertised, but the sales service was lacking some ethics. read more

They are liars on the phone and the post a price and then added a bunch of BS extras that you couldn't buy the car unless you bought.. ex. A $800 car package and a $750 tracker device wtf read more

Jessie was absolutely wonderful and went above and beyond to get us the right deal! We had a great experience on our new Tucson purchase and will be buying again from him! read more

My vehicle broke down 2/10/23 and I had it towed here.. that was a HUGE MISTAKE. After having my vehicle for 2 full weeks, this dealership just now ran diagnostics AFTER I informed them I would be coming to get my vehicle to bring it elsewhere. I called the dealership 2/11/23 to confirm with the service receptionist that they had my keys. I gave her my information and told her where in the lot my vehicle was and that I had an extended warranty. The service advisor Tony left me a voicemail at 7pm on 2/11/23 and told me they were going to start it on Monday 2/13 or Tuesday 2/14/23. They then lost my keys for 5 days and didn't tell me about it. I had called daily Tuesday-Thursday and each time the person I talked to "took down my information". No one ever put it in their system. I had to provide my information every single time I called. For those 3 days I was sent to a voicemail. They never called me back regarding my messages I had left. Well Friday 2/17 I finally had to get rude in order to actually talk to someone. Rick was the person I was forwarded to. He told me that they had no record of my car and that it couldn't have been towed in after hours because they have a gate and it's locked. I told Rick he was lying. There was no gate. The tow truck drove right in. I was kinda freaking out at this point so I called the tow company that brought my vehicle there. They said that what Rick said made no sense. That it was a car dealership, they obviously take tow ins after hours. The tow company called me 20 min later to tell me the dealership called them and asked if the driver had my car keys still, meaning the dealership lost my keys. I called the dealership and asked what exactly do you mean you lost my keys? Rick tried to gaslight me into it being my fault. I told Rick my boyfriend put the keys in the drop box so they should have them. Rick said there was a note on the bottom of the drop box lid that had instructions for dropping off keys. He then tried to say they couldn't work on my car without my keys and that it was my fault they lost them because they weren't in an envelope. They found my keys 2/18/23 and said they would get my car in first thing Monday morning (2/20/23) and Rick, the person who found them had the nerve to ask me to leave a good review because he took time out of his day to find my keys... "your car is our first priority tomorrow" was the answer I got Monday and Tuesday. Wednesday 2/22/23 I tried calling 9 times and no one would answer my calls. I left 2 voicemails. My mom called and talked to the receptionist and told her if they haven't started my car 2/22/23 we would be picking it up. The receptionist stated she would pass along the message. They decided to run diagnostics 2/23, I was told that they would have to contact Hyundai to see if they're going to fix my vehicle and if Hyundai wouldn't agree to repair it that I would have to contact them as a customer, but more than likely they wouldn't cover it. Rick said if he hadn't contacted me by next Wednesday to get ahold of him. My extended warranty is through my bank so it makes no sense that they would contact Hyundai to see if they will repair it. They gave no explanation on this. I told Rick not to touch my car again and I would be taking it somewhere else for a second opinion. He said I will still have to pay the $222 for the diagnostics they ran. When I had my car loaded up the general manager was very nice, Apologized and took off the $222. I had my car picked up on the 24th and the person who got my vehicle brought me back the paperwork. GUESS WHAT the date they ran diagnostics, according to their paperwork was 2/18/23. I had my car taken to a different Hyundai dealership and they explained to me that with my model of vehicle the engine seizing was not my fault and that hyundai will cover a new engine. GREAT NEWS. I also get full synthetic oil in my vehicle and change my oil every 5,000 miles. The recommended service interval is 5,000-7,500. The service advisor I talked to there said that he's never had any issues with hyundai covering the engine replacement and the napleton dealership was going to (more than likely) do the same AND charge my warranty and me the remainder. PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR CAR. I have never been lied to this much in my life!!!! RICK, I hope you have the day you deserve read more

Napleton Hyundai - The voicemail left on 2/11/23 stating they would start work on Monday 2/13/23 - Car Dealers Near Me - Hazelwood, Missouri