Not sure if this office is hard up for business or they *really* want to see me, but they have someone from the office calling me every other week. Either it's to remind me that I need an oil change (and sometimes I don't!) or to review my recent experience. Although I'm a big fan of providing feedback (umm... I think that we all know that by now), their persistence for contact over the phone and direct mail is borderline harassment. Not sure how many times I've told the gal on the other end of the phone that I don't need a reminder for an oil change and please stop calling... despite that, I'll still get another phone call the following week. And the following week. Once I finally did set up an appointment to get the oil changed, I've received 2 follow-up phone calls and two paper surveys in the mail. Chill out, people! read more

Napleton Hyundai - Car Dealers Near Me - Hazelwood, Missouri

If I could do no stars I would terrible customer service bust down cars . No good sales . Was in the lot maybe 30 and no one would come help

I had an amazing experience Monday night at Napleton Hyundai. Needing to drop off my car for a recall, the logistics was a nightmare having to have someone come by to pick me up after the drop and then bring me home and then to work and back to the dealership the next day! It was my lucky day when a Knight in Shining Armor - Brad Gillen - casually asked me why I was standing at the drop off box outside. Sharing my story, Brad immediately took the situation into his hands and created the most amazing solution. I was able to have the recall completed Monday night and to bring my car home right away. I can't sufficiently express my sincere appreciation for this solution. Thank you again, Brad Gillen. Sandy Hosack - 2017 Tucson owner read more

SERVICE VISIT "Service Department ROCKS!" - Melissa Daniels I was greeted by my Service Advisor Jesse, he was wonderful! He greeted me & checked out my car, 2018 GMC Terrain, lights & stuff. even during this COVID 19 time he made me smile & laugh through our masks. He explained that having a GMC I needed Dextron (?) oil which is more expensive. Which I already knew but it was good he told me., someone else may have gotten sticker shock. When the mechanics were finished he found me & went over the checklist to let me know the didn't find anything that needed to be fixed. then he brought my paperwork & keys to the cashier. She was also very friendly & courteous. I paid less here than at a quick oil change place. He even set up my next oil change which I need because I'll forget until its overdue. Thanks, Jesse & Napleton. I'll tell others to come here for their service. read more

After a bit of research I decided to purchase a Hyundai and initially visited this dealership. I had model, color, and price in mind that was non-negotiable. When they didn't meet my expectations for the vehicle I shopped around and came across the nightmare of Dean Team and almost went the out of town route to only later find this Hyundai, which happened to be Mungenast at the time, had cars delivered and now had my new car. So went in and after a bit of negotiation, with a male friend along who really helped greaty in the process, I got it and at the price I wanted. Even have been taking my car there for oil changes which I've been using coupons for that they gave me when purchasing my vehicle that actually makes it reasonable though it took an hour for a simple oil change. Fast forward to ownership change to Napleton Hyundai. Not so happy. Service consultant Melvin has been great but my first oil change had me wtg 2+ hrs then 1.5 hours only because I told them that was all the time I had because I needed to go to work. They took the entire time for an oil change, didn't give me my complementary car wash but sprayed tire shine on my wheels and car. Service there seems to be digressing. As Mungenast I'd give them a solid 4, a 2 for the time and actual services done to car, but a 3 when factoring in face to face customer service but thats 1 person. I don't enjoy spending hours for what takes 20 mins and once my coupons are done i'll probably go elsewhere. Update: Mungenast replaced my windshield and a part of the rubber trim came off. So I call and am advised by a service rep that I needed to call another Mungenast dealer. Thought this odd but I did and was told that was not correct as I thought. So ended up calling and talking to the service department mgr who took my info and never called me back. So I call back a week later and he hangs the phone up on me. Completely unprofessional. read more

Please go anywhere else. If you want to see the 2-3 page review then look up my google review on maps. Worst consumer experience of my 60 years. Took 5 or 6 days for a brake job. I had to take extra days off work so the repairs manager Joe Chappelow promised the normal $2700 would be $1700. Multiple promises of ready the next day and it was not. Picked it up and they tacked on an extra thousand +. Joe was not there and when I called him said he had moved on. The new GM Chuck Henthorne never returned my call about a partial refund. Just half of the extra I paid. Nope. Never called back. But he still sends mail and email wanting me to pay for an extended service plan. I asked for an emergency extra key also since Hyundai has a strange circular engraved key and I only had one when I bought it used. "Oh that's a smart key. They are $150." I said the ignition key is a standard old school damn piece of metal. It should be $10 max. The key duplicating places can't duplicate it so I had to get stuck with the extra $ for the key plus extra fob with buttons. 3 months later all the exterior of the complete brake replacement has a coating of rust. My Caddy has not had brakes touched in 3 years and they have 0.0 rust. Never had an experience at Toyota or Cadillac like this. That is all I have bought before this Hyundai for my son to get back and forth from work. I was MAYBE considering Hyundai in a few years but ha ha ha ha never now. Look at the reviews of the Noblesville Hyundai as well. There is no dealership with even a mediocre rating anywhere within reasonable distance. read more

Napleton Hyundai - Hyundai complete brake replacement with rust after three months. - Car Dealers Near Me - Hazelwood, Missouri

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This was hands down the best car buying experience ever!!!! Forrest was the start of my wonderful experience. Thank you for the introduction to Jon AKA The people's champ. Please if you want to have a knowledge, personable, professional all around BEST sales person ever ask for Jon. I love my knew Palisade!!!! Must success to you! Last but not least Devin thank you so much for taking the time to explain everything on the financial side more the once and for the use of your calculator lol. Much success to you guys. You make a great team!!!!! Piper read more

Jessie was absolutely wonderful and went above and beyond to get us the right deal! We had a great experience on our new Tucson purchase and will be buying again from him! read more

My vehicle broke down 2/10/23 and I had it towed here.. that was a HUGE MISTAKE. After having my vehicle for 2 full weeks, this dealership just now ran diagnostics AFTER I informed them I would be coming to get my vehicle to bring it elsewhere. I called the dealership 2/11/23 to confirm with the service receptionist that they had my keys. I gave her my information and told her where in the lot my vehicle was and that I had an extended warranty. The service advisor Tony left me a voicemail at 7pm on 2/11/23 and told me they were going to start it on Monday 2/13 or Tuesday 2/14/23. They then lost my keys for 5 days and didn't tell me about it. I had called daily Tuesday-Thursday and each time the person I talked to "took down my information". No one ever put it in their system. I had to provide my information every single time I called. For those 3 days I was sent to a voicemail. They never called me back regarding my messages I had left. Well Friday 2/17 I finally had to get rude in order to actually talk to someone. Rick was the person I was forwarded to. He told me that they had no record of my car and that it couldn't have been towed in after hours because they have a gate and it's locked. I told Rick he was lying. There was no gate. The tow truck drove right in. I was kinda freaking out at this point so I called the tow company that brought my vehicle there. They said that what Rick said made no sense. That it was a car dealership, they obviously take tow ins after hours. The tow company called me 20 min later to tell me the dealership called them and asked if the driver had my car keys still, meaning the dealership lost my keys. I called the dealership and asked what exactly do you mean you lost my keys? Rick tried to gaslight me into it being my fault. I told Rick my boyfriend put the keys in the drop box so they should have them. Rick said there was a note on the bottom of the drop box lid that had instructions for dropping off keys. He then tried to say they couldn't work on my car without my keys and that it was my fault they lost them because they weren't in an envelope. They found my keys 2/18/23 and said they would get my car in first thing Monday morning (2/20/23) and Rick, the person who found them had the nerve to ask me to leave a good review because he took time out of his day to find my keys... "your car is our first priority tomorrow" was the answer I got Monday and Tuesday. Wednesday 2/22/23 I tried calling 9 times and no one would answer my calls. I left 2 voicemails. My mom called and talked to the receptionist and told her if they haven't started my car 2/22/23 we would be picking it up. The receptionist stated she would pass along the message. They decided to run diagnostics 2/23, I was told that they would have to contact Hyundai to see if they're going to fix my vehicle and if Hyundai wouldn't agree to repair it that I would have to contact them as a customer, but more than likely they wouldn't cover it. Rick said if he hadn't contacted me by next Wednesday to get ahold of him. My extended warranty is through my bank so it makes no sense that they would contact Hyundai to see if they will repair it. They gave no explanation on this. I told Rick not to touch my car again and I would be taking it somewhere else for a second opinion. He said I will still have to pay the $222 for the diagnostics they ran. When I had my car loaded up the general manager was very nice, Apologized and took off the $222. I had my car picked up on the 24th and the person who got my vehicle brought me back the paperwork. GUESS WHAT the date they ran diagnostics, according to their paperwork was 2/18/23. I had my car taken to a different Hyundai dealership and they explained to me that with my model of vehicle the engine seizing was not my fault and that hyundai will cover a new engine. GREAT NEWS. I also get full synthetic oil in my vehicle and change my oil every 5,000 miles. The recommended service interval is 5,000-7,500. The service advisor I talked to there said that he's never had any issues with hyundai covering the engine replacement and the napleton dealership was going to (more than likely) do the same AND charge my warranty and me the remainder. PLEASE DO NOT TRUST THESE PEOPLE WITH YOUR CAR. I have never been lied to this much in my life!!!! RICK, I hope you have the day you deserve read more

Napleton Hyundai - The voicemail left on 2/11/23 stating they would start work on Monday 2/13/23 - Car Dealers Near Me - Hazelwood, Missouri

Their measurements of my tire tread were materially off from what Discount Tire later told me. Discount Tire said I did not need new tires after all. If this dealership changes your oil with synthetic (good for 7500 mi), they will put a sticker on your windshield that says to do another oil change in 4000 miles. They told me they had no other option. I suggested they use a pen to correct the mileage on the sticker and thus avoid the appearance of wanting to change my oil when it isn't needed. One more tip: mark your tire sidewall when you get them rotated to be sure they actually rotate them. I did and they told me they rotated the tire when they did not. read more

ripoff ripoff ripoff.........looked online saw car decent price....tried to add $1099 dealer fee $1695 reconditioning fee not to be trusted at all!!!! read more

Something is so wrong with this place. I was so excited to buy my first car and wasted 2 hours of my life waiting for them to talk to me even though we had an appointment at 9:15 am right when they opened and knew exactly what car I wanted. Turns out the car was recalled and they didn't even know about it or why it was recalled?? But I googled it and found the answer in 5 seconds and they said they "just found out about it" even though the car had been recalled for over a month because of dangerous engine problems that could set the car on fire. We finally had to walk out. Reading all the other reviews, I hope Hyundai does something about this location and it closes for good. read more

Do Not BUY from this place. Don't be me. Learn from my mistake. First I was lied to about ever part of the purchase. they didn't send me my paperwork for 4months after me calling several times. the vehicle broke down 3months after purchase the day after I paid my $685 payment. It had factory warranty and also I paid extra for extended warranty all with rental insurance . As I am a single mother on point system at my job and cant go without a vehicl. So upon purchasing from these people they insured me if anything happened I was covered with rental. well guess what 6days without a vehicle No rental I lost my job. not just this but also we had agreed on a amount for my trade in vehicle. But upon finally receiving my paperwork I see they actually charged me for my other vehicle pay off. which is not what I agreed to. I actually was going to leave. Then they agreed to the price or so they told me my contract now says different. I was not explained anything throught the paperwork process probably because they new they was lying to me the whole time. SAVE YOUR MONEY and TIMe go somewhere else. This place has ruined my life. I am a single mother life is already hard enough without them intention ruining everything else I had going for me. read more

I was assisted by Jeremiah Whitaker . I didn't think i was going to get approved. but not only was I approved , he got me into the car of my dreams. He also gave excellent customer service. he didn't treat me like a customer. My experience was top notch . I am going to refer all of my friends and family to him. read more

Do Not take your car here for service or repair. I have a Genesis with 61,000 miles on it. Took it in because the idle was hunting all over. The car also felt like it was surging while holding a steady speed. I was told I needed a $4400 transmission. I was also told it was not covered under warranty since I am the second owner. read more

Worst car service experience in my life. They fixed what wasn't broken, when the problem recurred within a week, they were still unable to track it down. I wrote to their management and Hyundai and received sorry can't help you from both. My local Hyundai dealer found the problem and repaired it for less than 1/5 of what Napleton stole from me. I will tell anyone who will listen stay away from them. read more

Absolutely a terrible dealer. We scheduled an appointment two days ahead to check an Audi A3 they have, and we got the confirmation call from this dealer one day ahead. We promised we will be there. However, when I drove 40 minutes to there, the salesman told us, the car brought to Audi dealer for the maintenance, and he tried to text us but didn't get responded. I checked the number and found out he texted to a WRONG NUMBER! I was like... wait... your front desk can call me, but you can't record my number??? Since we don't want to waste time, we negotiated the price, but the salesman said, we have to buy their Warranty with the car. EXCUSE ME? We are buying an Audi not a Hyundai! Why should I service my Audi in your store??? It is totally waste our time!!!! The service is super UNPROFESSIONAL!!! read more

I drove over 1.5 hours to see a car they had listed on their site for $23,998. When I got there, I met with a sales rep who seemed nice enough. While waiting for her to get the keys, I overheard another sales rep talking to a customer at the next booth. The rep asked him for the keys to the car he just test drove and said there was another customer wanting to look at it. After my sales rep returned, she took me out to the car and handed me the keys. She then said, "Oh, just so you know, there's another guy here wanting to buy this car. He's inside doing paperwork now." After driving the car, I told the sales rep I was interested in it (no other mentioning of the guy already filling out the paperwork now). She then tells me the price is now $25,422. I showed her the email confirming my appointment that had been sent the day prior showing the listed price of $23,998. She took that to the general manager and came back, saying there had been an error listing the price online. The manager even had said that the lower price was less than they had paid for it (come to find out it was purchased by them at auction. I don't know what they paid for it but I'm pretty sure they didn't pay trade-in value for it, about $23,500) and they would not honor the listed price. Needless to say, I left. On the road back home, the manager called me and said he had wanted to meet with me but I had already left. He wanted to apologize for the price mix-up and wanted to know if there was anything he could do (aside from honoring the listed price). I received a text from the dealership yesterday, letting me know that the car had sold. While continuing to look for that type of car online today, I found that car still listed under carfax and autotrader with the dealership. I did a little more checking on it and found that the price had changed TWELVE times from when they first listed it until the day I drove it. After a gradual drop in price of $3900, they raised it $1500, then gradually dropped it again until the day I drove it when they raised it $1250 again (doesn't sound like a "mix-up" to me) I've never had such shady sales tactics used on my before at any other dealership. read more

WARNING: This dealer does not allow its used cars to be taken to a third-party auto mechanic for an independent inspection. This is a huge red flag. Only dealers that have something to hide will not allow their vehicles to be inspected elsewhere before purchase. If they trust their mechanics, and the cars they are selling they should have no problems allowing this. I saw a friend yesterday go all the way through financing etc., while being told that the third-party inspection was allowed. At the last minute they changed their minds and said that the inspection that their dealership did was good enough. The way they dealt with him through the entire sales process was manipulative and dishonest, but it wasn't easy to see. It would be very easy for a less knowledgeable person to be taken advantage of in this situation and to leave thinking they are getting a good deal, when in fact they're not. These are the types of salespeople that give them all a bad name. Be very careful with this dealership, and NEVER buy a car from anyone if they will not allow a third party to inspect the vehicle first. Their inspection gives you no protection at all. If something is wrong with the vehicle and their mechanics missed it or purposely overlooked an issue you will be stuck with the problem. Always take the time to take any vehicle you are planning on purchasing to a third party before buying it. It could end up saving you hundreds, if not thousands of dollars in some cases. read more

Bad business all around. They worked on my car previously and won't take responsibility for the mishap. Also they sold me a shady extended warranty that won't cover any repairs read more

I just returned from a service appointment at Dean Team where I've purchased two vehicles and have been a loyal customer for the past 7 years. I was appalled at the lack of respect for Covid distancing recommendations. Most of the employees did not wear masks, and if they were, they either wore them improperly or only if they were asked to. I will not return there ever or give them any more of my business. They show a callous and dangerous disregard for their customers and a complete lack of awareness of the seriousness of this pandemic. read more

DO NOT GO HERE TO BUY YOUR CAR! . I chose a 2019 hyundai Elantra. The first finance proposal given to me started out at msrp: $21,503.00 even though advertised price on cars.com, autotrader and etc. was $15,405.00 - difference of over $6000.00! I should've walked out right then and there. I was told oh we'll take a look at that. Long story short after 3 1/2 long hours of being there & completely drained I got swindled into buying this car with a payoff of only $1000.00 dollars less than advertised price of $15,405.00 on cars.com! Plus I put $1000.00 down and I traded in my 2010 Mercury Milan. Oh and also added on 3 more months onto my loan! Yes, I realize I should've read it more closely but how unprofessional and downright immoral! In addition, I accidentally left my garage door opener on visor of old car. I called my salesperson on the way home(same night I bought the car) when I realized it but he didn't answer - left voicemail and texted and got no response until next morning. I was told Thursday morning after I bought the car that they would take care of it and mail it to me. After no response all day on Thursday to voicemails I left ,text messages and emails - I finally get someone to answer my call the next morning(Friday, oct 18). Now they tell me the car has already been loaded up and transported to whole sale the morning before(Thurs Oct 17) at 7:00 am! Probably not getting it back. read more

Absolute worst. My partner and I bought a car from them in early september We have had horrible service. We have taken the car in multiple times as the radio and backup camera went out. They have canceled appointments, lost appointments, "diagnosed" the problem multiple times. The story goes on. UNSATISFIED customers. We bought the extended warranty that is not being upheld on their end. This problem needs to be fixed IMMEDIATELY. We spent $14,000 on a vehicle and these people are doing us wrong. read more

Charles Rolfe was very detail Oriented, he was very helpful and worked in our budget.

Cars listed on their website are priced 2000 more than what's listed on CarGurus. They will try and charge the higher price until you point it out. Also I was told by a sales consultant yesterday that the 900 dollar Napleton Experience fee (added on the end and includes 2 oil changes and a tire rotation) would be removed. So I drove 30 minutes today to settle my deal, when the manager tacked the 900 dollar fee on again and said it was non negotiable. Very shady advertising, and sales consultants aren't transparent over what fees will be added. read more

The best service is here full of laughs is here at Napleton's Valley Hyundai with Jordan & manager Adrian Parenti. Got the best deal around and felt valued. Thank you guys cause I usually hate this process. read more

So they fixed the fixed the spark plug issue but now my brake light is on and I need breaks and rotors!!!!

Love this place. In and out with a wash for an oil change and they have an awesome waiting are

Dealer fees are about $3k+ tacked onto their asking price. I've never seen anything like it. The salesman was VERY nice and was going to get me down to $500 in dealer fees (which is still too much, but I was comfortable with the price) and his manager came out and was so incredibly rude that I was completely done. Wasted about 8+ hours of my Saturday between drivetime and dealing with them. I wouldn't purchase anything here, and I'd suggest Don finds a better dealership to work for. read more

William White was my service provider today and provided excellent customer service. I have been to this same service department multiple times and William is by far their greatest asset. I truly appreciated his help today and highly recommend asking for him for your next service appointment. read more

never buy car from Napleton , I bought a car with 50,000 miles & my engine went out at 60,000 miles & now napleton doesn't want to replace my engine ! I suggest every other dealership but Napleton . read more

I'd give them zero if I could. avoid at all cost. Waste your time and money somewhere else

Today my service advisor was William. He was very attentive to what I needed and what I was saying. I appreciate excellent customer service and he delivered just that. read more

Prepare to be called a liar. I recently took my new car in for some recall work and found a McDonald's double cheeseburger wrapper with a receipt showing my car had been taken down the street so someone there could buy lunch, eat it in my car, and toss the wrapper under the seat. When I mentioned it in the post-service survey, Mark White called me the next day to call me a liar over the phone. I plan to discuss this with him face-to-face this afternoon so he can be a little more clear about how I'm a liar. I will provide an update. Unfortunately for Mungenast, this is not an isolated incident as other Yelp! reviews state the same. Integrity is questionable, customer service is well below standard, and people are just flat rude as a general rule. read more

Don't buy here. They won't honor their posted online price. They discount from the msrp and then say they have to add destination back in, which is part of the msrp price. It is a fake posted discount. New car manager called after we walked out said he would check into what happened and call right back. Never heard from him again. read more

I didn't end up buying a Hyundai but this dealership was pretty nice. Very pretty showroom, great selection of cars. The sales people were all very friendly and they immediately offered to let me take the car home for the weekend to try it out. What a great offer! Only downside, don't ever give them your number unless you like talking on the phone. You'll get calls from the sales person, the sales manager AND customer service. Overkill! read more

I used to take my vehicle to Dunn Rd., Hazelwood because it was conveniently located near my home and they offered transportation services whenever I had to leave my car for more than several hours. HOWEVER, my overall experience with them has been very disappointing. The service men are professional and timely but not customer oriented. Whenever I checked out, the service guy just gave me my receipt for service to pay and didn't even go over what he did. Then a while ago, I received a letter from them explaining that they wanted to purchase our car from us and would give us the "best price" and worth our time to check out the possibility. So, I called them and made an appointment to have our car inspected for appraisal. What a waste of my time! First, our car was 3 years old, kept in great shape and cleanliness, and less then 20k miles on it and they gave us the worst buy back price. We didn't expect them to buy the car back to pay the loan off entirely but we expected a decent price of at least 10k to 12k but NO. On another note, they (meaning all of the workers - service men and sales men) DO NOT treat you like you are right. You know the phrase, "Customer is always right!" Yes, well, here they call you a liar to your face and walk away as if you don't matter. read more

I came here to look at cars but didn't buy anything. The guy that dealt with me was really nice but fairly new. He let me test drive two cars -- one of which I liked enough to negotiate pricing. We didn't reach a deal but I appreciated him putting in the time and effort to introduce me to cars and what not. He wasn't even mean or pushy when I told him I didn't think I could go with their dealership! I think if I ever end up wanting a hyundai and I'm in St. Louis, I'll come back here again. read more

worse fcking customer service ever Megan is the worse on the service team she stays with an attitude and never treats me with respect they gave me her twice and both times she was unprofessional and rude would cut me off before I can even finish asking my question read more

Mungenast Hyundai dealership charges significantly more than the suggested retail price for tires, and then hits you with every possible fee you can. So a tire with a Manufacturer suggested retail price of 160 ends up costing 320 apiece. read more