Had to drop by to get a replacement car battery and the service we received was very good!…read more Requested to have the battery tested and came back to see if it was still good or bad. After an hour, returned to find out the car battery was indeed bad. So, O'Reilly gave a new one since it was still under warranty. Bought some new windshield wipers as well and the employee who assisted with my items were knowledgeable and very courteous. He was super helpful and informative.

My husband took our truck in for the free battery and alternator test, and the two men working…read morethere were very helpful and informative. Great customer service!!!!

I wanted to take a movement and recognize Jeffrey at O'Reily Auto Parts in Federal Way. I recently…read morepurchased new wiper blades with the assistance of an associate for sizing and much to my dismay when I went home to install them, I found they were all the incorrect size. Of course I neglected to take a receipt assuming I would not need it. I returned to the store and was greeted with ease and professionalism. Jeffrey quickly acknowledged the problem, found my receipt in the system and replaced all 3 blades. When I asked him what happened he simply stated a mistake had been made on their part but did not take the opportunity to place blame on his coworkers and simply apologized for the inconvenience. I appreciated that although my experience wasn't perfect, he took care of me when it mattered. Thanks Jeffrey !

8/16/24 Very attentive representative's knowing where all the products in the store are. Even asked…read morehow my day is going ...Don't wanna jinx myself cause back in the 8/16/23 day no one cared

Overall pretty standard trip to the AutoZone. The store layout is extremely similar to other…read morelocations so I was able to locate what I needed quickly. The location is pretty easy to get in and out of and the entire process was non-eventful -- just the way I like my auto store trips!

Horrible employees empty store doesn't have most things like other locations. Just a complete…read morefailure of a store and staff.

I work for a body shop. There are a few companies in the area that repair and sell reconditioned…read morebumpers. We used to use a different one but then we heard about Genuine Bumpers. Just a look at the gallery on their website gives you an idea of the extensive inventory they keep. No matter how obscure, they can usually find us one. They also have a comprehensive inventory list on their website. The quality of the repairs to the bumpers is much better than the other companies in the area. Most of the time we can't even tell where the bumpers were repaired. And Jessica is awesome! She is always so helpful and on the rare occasions when there's been a problem with a bumper she takes it back, no questions asked. Highly recommended!

*Warning - Please read* I am a body work professional and owner of an auto body shop located in San…read moreMarcos, Texas. We found a rear bumper cover for a Volkswagen Beetle on Genuine bumpers' website that matched the part number of the bumper cover we were searching for. My parts manager called and spoke with a representative named Sarah M. He gave her the OEM part number for the bumper cover that corresponds to the Beetle we are working on. Sarah then sent us a picture of the bumper cover to confirm. After confirming that the picture looked like the bumper cover we needed, we placed the order. The bumper cover we received had a different part number than the posted listing we viewed. The part number we gave her was: 1C0807649NGRU (Coupe) The part number we were sold is: 1Y0807649FGRU (Convertible) We called Sarah and explained that although the bumper cover looks like the one we needed, it is not the correct one. (There are two extremely similar ones that are basically indistinguishable other than by part number). She said that because we approved the picture she sent us, we will have to pay again for the correct bumper cover. I shouldn't have to pay for their mistake. The bottom line is, we ordered by part number, not by photo. They are using their own fictitious technicality to avoid correcting their mistake. I will not give Genuine Bumpers another dime. I'd rather buy this bumper cover from Egypt for twice the cost then deal with this company's antics again. I don't know how company's stay in business with this kind of service, but hopefully the next customer will read this review and not make the same mistake that I did. Trusting them, that is. If this company has any bit of reputability, I'd think they would want to correct their mistake after reading such a negative (yet unfortunately true) review. I am a reasonable person, experienced business owner, and respected, locally, in my profession. I did not achieve such a status by pulling stunts like this on customers. So, if Genuine bumpers should correct their mistake, I would be more than happy to amend my review. Hopefully this comment will make an impact. If not on my own situation, then as prevention of another situation like this. If I have not revised my review, then heed my warning... Sincerely, Ernie V. Ernie's Paint and Body Shop, Inc. - Texas

Terrible place that is not helpful and weasels there way out every warranty claim. Especially on…read moreauto batteries.

A great friendly team , great service and good prices , jess and spider are very helpful as I shop…read morethere often , and if they don't stock the part they are quick to get it in , thanks guys keep up the great work , the auburn team are amazing . Dave

Inept is putting it mildly. This company made springs incorrectly twice even though they were given…read morea spring pack to match. I have been waiting for an additional month outside of the time it would take to get my truck back on the road because of this company. Do not recommend whatsoever. ​

Good prices with quality products and service. Very busy place with urgent work on stranded RVs or…read morebadly needed school buses, so it may take time to get the work done. Best leave it and have them call when done. I'm very happy with the stance and handling on my '74 Nova after they replaced the 50 year old flat leaf springs.

Brian is knowledgeable. Efficient and keeps you updated at all times…read more Gave me options and I let Brian do what he does best build horsepower!

Requested repair of oil leaks present on the first day after receiving a rebuilt installed motor…read more He refused to fix oil leaks on the oil pan, transmission oil pan, headers, and block. Stated there is no warranty on the work he did on my car. That is a poor business practice on simple installation method of the correct seals and lack of using the correct gaskets or incorrect installation (no silicone as needed). Refused to respond to better business and attorney general response to reimburse me for my additional expenses (aprox $600) I incurred to fix the oil leaks which included engine removal from the car. I do not recommend Scotts Performance for any work he does not stand behind his work and you may spend additional money for simple oil leaks from the first day. He also damaged a custom paint job on the car!!!!!!!!!!!!!!!1

I recently purchased a party bus from California that started having tranny issues as as soon as I…read moregot on the road to drive home. It was the first time I had to get a transmission for such a huge bus many shops couldn't handle the job. I was referred here by one of the shops that do my other work and was able to get the job done quickly and on time. It costs me a pretty dime but big boy bus comes with big boy bucks for repairs. lucky for me my vehicles make money so i'm happy to be back on the road. Great job, great staff awesome experience for me.

This company primarily works on commercial vehicles, but I trust them to perform service on my…read more1-ton pickup, given that they are certified Allison technicians. They do great work, communicate well, and ensure the job is done thoroughly and professionally. Really appreciate them taking time to get me on the schedule when needed!