Dr. Natalia did examinations on my eyes two times while her one of her colleagues did the examination another time and they could not get my glasses right I paid for the glasses Give me my money back and then I found out where she sent the glasses to a company. The only charged her 110 when she nearly charged me $400 for my classes and she's also been having me on an automated call where I need to come and it's time for a check up what it really is. It's time for her to break the insurance company so I would come like eight times a month and I'll be doing this wasting my time so I found me another doctor. This new orthopedic doctor said that I read more

She has an automated number that texts you, telling you that you need to come in so she can make money off of the insurance when there's nothing really wrong with you. She had me come in eight times a month, and she's been checking my eyes. I think I got an infection because she doesn't clean the lenses that check your eyes, and she couldn't make my eyeglasses correct. This is why I'm putting this bad review on her. Her place is very dirty, and you should see her uniform. It's all filthy, like she has mayonnaise and stuff all smothered over her, so I don't recommend her. Beware, especially when she's texting you that it's time for you to get a check-up, which is a bunch of BS. I found out where she has her prescription lenses. They only charged her $117 and she charged me almost $378.49. I got ripped off there. Beware, do not come to this place, stay away; you will regret it. read more

Stay far away from this ophthalmologist! Not only is she extremely rude. She is also a liar. She lied and told my father his vision was off in both eyes claimed his retina was damaged from diabetes. She then suggested surgery that he 100% does not need. Reason? For insurance money. We got a second opinion and his vision is actually perfect. I urge everyone to seek a second opinion. Such a shame, My father was so stressed out till he got a second opinion. Someone like this can cause more harm than good. This woman is incompetent! read more

I'd rate 0 stars if I could. I landed an interview here that was set in stone for 12pm. When I arrived, approx. 5 mins before start time, I was waiting for about 20 minutes total. When Tilki finally introduced herself to me we had our "interview" out in the lobby. There weren't any patients but 2 male workers who had completely different job titles, listening in. None of this rubbed me the wrong way until she mentioned "It's lunch time"... where she then proceeded to rush through my "interview". Mind you I selected the time of my interview through a link she emailed ME!? If lunch time is at 12 she could've kindly asked me to reschedule earlier or later. I was asked possibly a total of 8 questions by Natalia Tilkia-- 3 of them were asked twice. she then mentioned in 2 weeks she'll reach out for a second interview. She wasn't taking notes or typing anything on her computer about me, how will you remember me enough for a second round? This so called interview lasted a good 5 minutes before I was rushed out. I seen her and one of the males who was listening to my interview, walking to get food right after I left. All in all it was a horrible CONVERSATION with her, I wouldn't even call it an interview... and quite frankly a waste of my time. read more

This office is a great office to go to and I'm very happy with the care I receive here. Natalia , and the new DR , whose name I can't remember are both excellent lady's. The quality is well. read more

I've been go to Dr. Tilki for years and highly recommend her. She is knowledgeable and professional, takes the time to listen to my concerns and resolves my issues. read more

I recently had the pleasure of visiting Dr. Tilki for an eye examination, and I must say that I am thoroughly impressed with the level of service and care she provided. From the moment I stepped into her practice, I was greeted with warmth and professionalism by the entire staff, creating a comfortable and inviting atmosphere. She is obviously very busy but I felt people were being handled swiftly and my wait time was minimal. What stood out to me the most was Dr. Tilki's depth of experience and her ability to deliver fast and prompt service without compromising on quality. It was evident that she possesses a wealth of knowledge and expertise in her field, and this greatly reassured me during my visit. I can't thank Dr. Tilki enough for working me into her schedule and providing such definitive direction and getting my eye issue resolved as quickly as possible. Note - to be clear, never was I prompted or asked to write this review. Purely my own perspective. read more

This is such a belated review. My son was seen in the office around Nov 2024. First appt was fine, he needed glasses. We picked glasses and were assured the glasses would arrive by the next scheduled appt. We went to the appt, NO GLASSES, no one bothered to call telling me the glasses had not arrived. Turns out the glasses we picked were discontinued. So guess what? They just got to charge my insurance for this uncalled for appt. Dr Tilki assured me the glasses he picked we could just pop the lenses out and add his prescription in the first glasses he picked. So next appt the glasses were finally ready. Guess what?! THEY WERENT THE GLASSES WE PICKED. The glasses the doctor assured me that the lenses could be popped out and his prescription could be put in, shaking my head. Needless to say, I will NEVER return. They just want to charge your insurance. I keep getting text messages saying my child is over due for an appt. Last time I checked (I've been wearing for over 20 years) you're only suppose to visit an eye doctor once to twice a year. Stay far away from this place, they are liars and only want to charge your insurance. read more

They just want to charge your insurance with multiple visit requests or even the patient with no necessary items like eyelid scrub cleaners and etc. It was really hard to understand the doctor's accent, maybe her mask made it worse. She did not seem very knowledgeable as well. I would not go back there or recommend her to anyone. read more

Dr. Tilki and her staff has NO RESPECT with their patient's time. They scheduled my elderly mother cataract surgery 3 months ago for Sep 16th and even her primary doctor confirmed. She was told to stop her blood thinner a week before the surgery. She had her check-up twice with this eye center already. She also got a call this week to confirm her appointment on the 16th. My Mom took a week off from work for this. To make the story short, she went there as scheduled, waited an hour and was told that they don't do surgery there and what she was scheduled is another eye exam. (3rd this year). My Mom was confused and obviously disappointed. The doctor talked to her and was rude also. This is very unprofessional. My only relief is perhaps she is saved by not going through this operation. How can we trust a doctor and her staff who are very unprofessional and rude. I can tell through this experience that for them PATIENTS ARE JUST A NUMBER. read more

Amazing service. Very kind and knowledgeable staff! I bring my grandma here regularly and her eye sight has been getting better since being in the care of Dr. Tilki. She is treating glaucoma and diabetic problems. read more

This person is not a real medical professional. She hurt my aunts eye. She had surgery and was seeing good before but during surgery her hands shook A LOT. My poor aunt has not been able to see for months now. At every visit I would go with my aunt to help w translation this "doctor" didn't even look at her eye or spend more than 2 minutes in the room with us. She wouldn't answer any questions or seem to care. She offered us $5 Starbucks gift card for a fake yelp review. $5 will not buy me from telling the truth about her. I guess all of her reviews are bought and likely fake. Stay far away if you care about your eyes read more

Love coming here. It's clean and Dr. Tilki is very knowledgeable. Thorough, and understanding. The team is great as well. They are efficient and the entire process is pleasant. I come here every three months to check my eyes for my diabetes (type 1) read more

Natalia Tilki MD, DO, MD - Reception area - Laser Eye Surgery/Lasik Near Me - Encino, California

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Doctor Tilki is an amazing knowledgeable eye doctor. I went yesterday to my appointment and she really took her time to listen to me and hear all my concerns. Her staff is also very kind and friendly. I would absolutely recommend this office to anyone that I know! read more

Such a great experience with Dr. Natalia Tilki and her staff. The wait times are relatively short (usually 15 minutes maximum). The doctor and nurse practitioner are so understanding. We've never had an issue with either of them. Office staff is great too, very friendly and professional! Is been our Doctor for years... we moved from The Valley to Pomona and we drove all the time just to see her. We highly recommend Dr. Natali Tilki SHE IS THE BEST Adding another great experience with Dr. Natalia Tilki I had a mole removed on April 2018 from my neck with the best Dr. Natalia Tilki, I had been wanting to remove it for years, I went before to Kaiser and they just shave it and came back bigger so I am just excited I finally was able to do it with Dr. Tilki on her Encino location. Been honest the best decision, I will live some before and after pictures. If you need a good Dr. don't hesitate to book and appointment with the best read more

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I recommend Emerald Eye Center very clean workers so nice doctors to I am appreciate :)

I have been taking my grandma (who is 82 years old) to this office for nearly two years, and she has had nothing but great experiences with the doctors and staff here. She has mentioned to me how her vision has improved with calibrations to her lens and the eye drops that she recieved have helped the overall health with her eyes. If you're seeking the best eye care in Los Angeles, then the Emerald Eye Center office is your best bet, especially for seniors. Thank you everyone at Emerald Eye Center, you've truly helped my grandma see better! Dr.Tilki is truly an eye wizard, and she just has an "eye" for eye care, don't "look" elsewhere for your eye needs! I eye bet you will have a great experience. Alright, no more puns, take care everyeone! read more

This office is absolutely amazing. I had an eye emergency and they got me in same day. I also have a severe phobia involving anything happening to my eyes and the doctor did the exam, drops, searched for the particle and did dye in my eye as well and I was fine. She was nice and super patient with me. The office staff is just as great. Highly recommend this business. read more

My 1st mistake was looking for an Opthalmologist on Groupon. Should have never tried to save money when it comes to my eye but ended up spending even more if I had gone to a top notch specialist. Went in with a yellow bump in my eye and after looking, all she said was its conjunctivitis, no explanation, no nothing, prescribed me prednisone and steroids and said she was going to call in the prescription. I believed she knew what she was talking about, showed up to the pharmacy to pick up my prescriptions and her front staff FORGOT to call my prescriptions in.. THAT should have been a RED flag of their professionalism, so I had to wait for the weekend to end to go back to pharmacy on Monday and pick them up. The office does not even have an answering service.. ANYWAY... came home, felt this "doctor" did not know what she was talking about after I paid cash and got my meds, did my own research and saw that conjunctivitis is RED and NOT YELLOW, so i just wasted my time buying and dropping steroids and antibiotics in my eye. Further research I did on my own (and I am not a doctor), I self diagnosed my self and I had Pinguecula which has NOTHING to do with conjunctivitis, is not an infection and its permanent, so the medication she gave me had NOTHING to do with my eye situation. LONGGGG story short, if your eyesight means anything to you, avoid this establishment and the doctor should go back to school and educate herself with basic eye problems read more

I've been coming here for 5 months and I have excellent service. Doctor Tilki is very professional and patient. I used to go to another Eye Doctor where I had to wait for 2 hours before to m eet him but in this office is totally the opposite. read more

I love Dr. Tilki. I have been seeing her since March of this year (2018) and she has taken very good care of ME. I had a surgery in May and I have recuperated well and my eye is close to perfect now. Every time I visit their office everyone is professional and friendly. I always get a call the day before my appointment...and it's a great reminder. If I can't make it to my appointment, they always go out of their way to accommodate me. Their office is nice, orderly and always clean! I would recommend my Dr to anyone! Thank you for taking care of me! read more

I had a freak accident on a religious holiday. The opthalmologist I regularly see was not reachable. I called down the list of about ten opthalmologists in the area and Emerald Eye Center picked up. I explained that my dog had accidentally scratched me in the eye with her paw. Dr. Natalia Tilki was not in the office but the receptionist put me on hold and called her, and she said that she would meet me there within the hour. I was a new patient and she came in for me as it was an emergency! That is the sign of a real doctor. My cornea was 25% scratched. With some prescriptions to prevent bacteria, etc. I literally am almost healed and it's only been two days. Dr. Tilki is a true doctor in every sense of the word. read more

Dr Natalia A Tilki DO Has a great staff from the moment you walking in very nice and with a smile . My son came to a visit and had a great visit we had a great visit and the office is very nice . read more

My good friend recommended Emerald Eye Center to mr for my cataract surgery. My fears were many but disappeared when I made my first visit. I found the entire staff to be caring, knowledgeable and professional. I also made the decision to go with the lifestyle lenses. The decision was made for 2 reasons. 1. Save money in the years to come by not having to purchase new glasses each year. 2. Clear vision (this was an amazingly fast happenstance). Now after my second eye cataract removal I have found that it was the right decision. The surgery ( Surgical team also a super) and my recovery was painless and fast. I am extremely satisfied and excited with the Doctor, Staff and Lenses. I am recommending Dr. Till I and her Staff to all my friends and acquaintances who require cataract surgery. read more

This so called Dr. Tolki is by far the worse doctor I have ever encountered, I have been taking my mother in law to her for years and no improvement. We recently switched to Kaiser and from the first visit they discovered that she is about to loose her eyesight on her left eye. She now needs an emergent surgery to see if they will be able to save her eye sight! So please if you care about your loved ones don't bring them to this doctor, she needs to go back to school or stop ripping people off! I only gave her one star because the app made me do it! She deserves 0 stars. read more

My dad has been coming here to treat his cataracts for the last few months. Everyone has been very helpful and pleasant throughout the process. Today, Jennifer at the front desk was extremely patient and helpful in explaining some of the clinics new programs. Thank you team! read more

I am extremely happy wirh the 100% success of my catarcg surgery for noth of my eyes. Now i do need glasses for distance and I see everything much more luminous and clear as Never before. After each surgery Dr. Natalia Tilki checked my eyes and even called me repeatedly for coming after a few days for repeated checks for eye pressure, she prescribed medication, drops for lowerinf the eue pressure. Dr. Tilki is very kind and meticulous, i have received black plastic glasses for sun protection and indication for medication. I am very happy and i will recommend Emerald Eye Center to my friends! read more

Horrible place ! This is the rudest most unprofessional place ever. The staff is incredibly disrespectful. They act as if they were doing the job for free when they are getting paid to do a good job. They advertise a false price and then charge you more than what they said when they should be straight out and say what the costs are instead of getting surprises in your bill afterwards. They're angry all the time you are even scared to ask a question because of their contemptuous attitude. Honestly look for a better place to take care of your sight because these people really don't give a damn read more

Dr.Tilki has been seeing my grandpa for 2-3 years already when he got there they told him if he didn't get help soon enough he was to lose his vision, so they started giving my grandpa an injection every two week and finally after today they said his vision has improved so much and only has to come every month. The staff are amazing the Dr is amazing and most of all they take care of you very well!!!!! read more

As with ANY business there's going to be disparity in the reviews. But whenever I check a business out and all they have are either 5 star or 1 star reviews, it's very puzzling indeed. I've been seeing Dr. Tilki for the past two years on a regular basis and hope I can set the record straight for whoever is reading this. First of all, it's almost 2017 so I'm the reviewer with the most recent information. Secondly, I've been going to her for awhile and can comment on some of the other reviewers negative remarks as well. The office is not plush. So what. They've put their money into some pretty fancy, "state of the art" equipment. I have found the staff to be universally friendly and helpful. When I have an appointment there is always a reminder call the day before. When I have to reschedule (sometimes at the last min) they always accommodate me without being angry. The office is NOT dirty. It looks pretty clean to me, and the equipment has disposable paper throwaways for each new patient. But all that is really not as important as Dr. Tilki herself. She is one knowledgeable doctor. As an example... For at least three decades around twice a year something has caused one or the other of my eyes to get very red, painful, and bulgy. Since I wear contact lenses, other eye doctors had taken one quick look, assumed it was an infection, & given me a course of antibiotic drops for it. When Dr. Tilki saw it she correctly diagnosed it as a recurring inflammatory condition and finally prescribed medication that actually works! She also suggested that I ask my M.D. to see if my thyroid was functioning properly because she knew this eye condition often accompanied thyroid disease. She was right again. I do have other inflammatory problems I wouldn't have known about if not for her. Another thing she correctly diagnosed is that I have dry eye syndrome. I could hardly believe it, because my eyes were actually always tearing up. If anything, I thought I had a "wet eye syndrome". She patiently explained how even though I was constantly wiping tears from my eyes when I wasn't crying, I could and DID have dry eyes. She installed tear duct plugs to curb the condition. (Which it has.) When I asked her about prescribing medications I've seen advertised on TV for it, she told me that in her experience they weren't the first thing to try... despite what the commercials say. This doctor KNOWS HER STUFF!!! As to the prices... I find them to be very competitive with other eye care facilities, and even a little less expensive for lenses and frames. Don't hesitate... call Emerald Eye Center now! I should also mention that there's a new doctor who recently started working with Dr. Tilki. I saw him last week for a check up, and he's also very knowlegeable, thorough, and quite personable. read more

The workers here were super friendly and made us feel welcomed. The doctor is a straight shooter. Same customer service every time we had to make a trip to the office. Any questions or needs we had, they took care of it. Would highly recommend! read more

I Love Dr. Tilki! She takes her time to cater to your needs so you leave knowing your eyes will be taken care of. Family atmosphere, really cool, will be coming back. read more

Worst appointment ever!!!!!! Took my son to see Dr. Tilki today, per a referral, and had the worst experience ever! Dr. Tilki lacked professionalism as she started screaming at my son for not cooperating with what she was saying. I advised her that he was autistic and needed things explained to him. She responded with " ALL KIDS HAVE ISSUES" completely disregarding his special needs. Her raising her voice at him didn't help the situation, and my son was screaming cause he was scared and she screamed back at him " WHY ARE U SCREAMING IM NOT DOING ANYTHING TO YOU" When she wasn't able to examine him she got up from her chair and said " ITS IMPOSSIBLE HE NEEDS TO GO TO THE ER AND HAVE HIM PUT TO SLEEP, IM NOT GOING TO EXAMINE HIM" she was clearly very irritated and didn't hide it at all. She also stated to us in a mad tone that " I HAVE OTHER PATIENTS TO SEE I CANT DO THIS" and then in an other language mumbled who knows what. At the end she didn't explain to me what was the issue with my sons eye and gave me a prescription. Definitely not a place for kids! read more

Dr. Tilki is the best. She is very experienced and knowledgable and she has a reassuring bedside manner. Her staff is friendly and accommodating. Highly recommended! read more

Our family has been seeing Dr. Tilki for over 7 years. We always have only positive feedback about the service, staff, office and overall experience. My mom has a chronic eye condition & comes here every few months for follow up appointments. The wait time is never more than 10 minutes and office staff is always professional & friendly. We highly recommend Dr. Tilki. read more