My sales experience with Humberto was 5 star. He really worked with me to find a refrigerator for…read moremy space....smaller than average. He gave me a discount to get close to competing costs. Upon delivery, there was a rain storm. After disconnecting my fridge the men told me that I had to be rescheduled because my new fridge had to be taken apart and the rain would risk harming the components. When I called to schedule re-delivery, I was told it would be another week...and that day didn't work due to appointments, so it was looking even further out. Long story short, after discussing for a while, the manager, Michael, told me they could bring it first thing the next morning. The 2nd delivery worked well. The person who was in charge also gave me more information about why they couldn't bring it inside via a different door the day before. I really think that there should be more leeway in the schedule for when something like this happens. I am sorry I had to get so upset in order to get the 2nd delivery done in a more timely manner.

Poor after sales experience…read more Hawkins was recommended by my cabinet designer so that is where we went with our drawings to pick out appliances. Having no experience with down drafts, blowers and how they are installed,we ordered what was recommended to us. Come to find out after the blower was delivered that there are various options for blowers that would be compatible with the down draft for various installations, some with 10" ducts and external installations, and some with 8" ducts for internal installations. No questions about installation were ever asked by the salesman. I have 8" joists in the basement, making the installation of the considerably more expensive 10" external blower almost impossible. Not to mention the extensive cutting of the block wall in the basement that would be required. Tried to do a return of the 10" blower and was told this is not possible? What?!?!? The only solutions offered were that they could try and sell it on consignment and take a commission, or try and sell it myself on FB market place. So I had to purchase another blower to complete my kitchen renovation and am now stuck with trying to sell the 10" blower to try and recoup some of my money.

Veteran Owned, Friendly people! They absolutely know what they are talking about in every aspect!…read moreShop local and forget the big box stores.

I specifically chose National Appliance Warehouse because they promised a level of expertise and…read morecustomer service that justified buying from a specialty appliance dealer instead of a big box retailer. My wife and I built a new kitchen addition onto our home this year, and after spending hours researching appliances and where to buy them, we chose National Appliance Warehouse because they emphasized that they would help us select the right products, stand behind what they sold, advocate for us with the manufacturer, and handle any warranty issues that might arise--even years down the road. That was their sales pitch, and it was the reason they earned our business. Unfortunately, from the day our appliances were installed, that has not been our experience. We purchased a Thor professional-style range along with the matching Thor hood that was recommended to us. From the day it was installed, the hood has never performed properly. During normal cooking, it fails to remove smoke from the kitchen. Within minutes, the smoke is bad enough to set off the smoke detector in the next room. This isn't a cosmetic issue or a matter of preference, it is a functional problem that has existed since day one. When I contacted National Appliance Warehouse, I was immediately directed into Thor's warranty process. After weeks of delayed communication, I was told to locate and pay for a third-party service technician because Thor claimed they didn't have one in my area, even though I live just 15 minutes from a major city. That technician documented performance concerns and noted that the hood may not be properly sized for the application. Looking at the installation, the hood is also noticeably shallower than the range itself and does not extend over the front burners. After more follow-up on my part and very little communication from either Thor or National Appliance Warehouse, Thor eventually located a technician and sent him to my home. He spent only a few minutes at the house, most of that time outside looking at the exterior duct vent, which was never the issue. He never inspected the hood's motor or blower assembly. When I asked questions about the hood, the range, and whether the hood's airflow was appropriate for the range's BTU output, he wasn't able to answer them. After speaking with his manager, he returned with paperwork stating there was nothing wrong with the hood and asked me to sign it. I declined because it did not accurately reflect what we had just observed. Throughout this process, National Appliance Warehouse has maintained that because the hood is Thor's matching model and was a special-order item, they have no responsibility beyond offering to sell me a different hood at an additional cost. That's the most disappointing part of this experience. Whether the hood is the correct model on paper is beside the point. It has not functioned properly since the day it was installed. This is the point that has been lost throughout this entire process. My complaint has never been that I simply wanted a different hood, it has always been that the hood I purchased has never worked properly. I escalated my concerns to Scott, the General Manager at National Appliance Warehouse, hoping the company would stand behind the products they sold as promised. What began as what I hoped would be a productive conversation became increasingly dismissive. Rather than acknowledging that the hood had never functioned properly, the discussion shifted to repeatedly explaining why National Appliance Warehouse was not responsible and offering to sell me another hood at my expense. I'm now left with a brand-new kitchen and a ventilation system that has never worked as intended. Instead of helping resolve the problem, the proposed solution is for me to spend even more money replacing a hood that has never functioned properly. I wasn't asking for anything unreasonable. I simply wanted National Appliance Warehouse to stand behind the products they sold by exchanging the hood or working toward a fair resolution. Instead, the responsibility has been pushed entirely onto me, despite the promises that were made when they earned my business. I genuinely wanted this experience to end differently. I would much rather update this review to say that National Appliance Warehouse stepped up, stood behind its customer, and made the situation right. I hope National Appliance Warehouse chooses to resolve this matter. If they do, I'll gladly update this review to reflect my complete experience.

Very nice people, good prices though the selection is limited. I have bought two appliances from CB…read moreJoe. The person who sold them to me was very nice and took care of me quickly.

CB Joe's was very expensive in comparison to other dealers His wife gave me a ridiculous quote I…read morehonestly don't understand how they made any money by quoting very high pricing plus I'm trying to remember they talked about delivery which no way I was going to buy that I had to pickup TV

I needed a refrigerator in a hurry for my mother. I called BigCentric and spoke to Jay. He was very…read morehelpful and gave me all the specs to the fridges that he had in stock. He also arranged for one to be delivered the very next day. The guy who delivered the fridge was careful and courteous. I would definitely shop here again. Thank you for coming through on such short notice!!

I went there to look for new kitchen appliances, and the experience was disappointing from start to…read morefinish. The staff was rude, and I was told I needed an appointment. I had called ahead to ask whether the models I wanted to see were in stock and was told they were, but when I arrived, they weren't. Instead, I was told to go see them at National Appliance Warehouse and then come back because they would price match. That struck me as very unprofessional. It seemed like they were using other companies as their showroom because they didn't actually have what they advertised on display. I also noticed several older models being presented as if they were new. I could be mistaken, but that was the impression I got. One thing that really stood out to me was that it appeared one of the refrigerators on the showroom floor was being used to store an employee's lunch. Maybe that particular refrigerator wasn't actually for sale, but it wasn't marked as such, so it gave the impression that the display appliances were being used by employees. I could be wrong, but that was honestly how it looked to me. The delivery times were also much longer than expected. When it came time to place an order, I found out the appliance would actually be shipped from another company rather than directly from them. That made the entire process feel like they were brokering the sale instead of selling inventory they actually had. Several of the appliances also had small nicks, dents, and marks, yet they were not labeled as scratch-and-dent items. In the end, they didn't earn my business. Buyers should do their homework before purchasing and make sure the products they're expecting to see are actually available before making the trip.

Consumer Warning: Do NOT Purchase from DH Appliances 4 Less (Jackson & Ewing, NJ)…read more We purchased an LG washer/dryer tower from DH Appliances 4 Less, trusting their website's claim that "ALL APPLIANCES FROM OUR LOCATION ARE NOT ONLY THOROUGHLY TESTED BEFORE LEAVING THE STORE, THEY EACH COME WITH 1 YEAR FREE CPS WARRANTY." He even told me that the only damage to the appliance was a small dent on the side, which he pointed out. Unfortunately, this turned out to be false. The appliance they delivered and installed was faulty and flooded our home, causing over $100,000 in damage. The owner, Andy Han, came to our house and we have a video of him promising to reimburse us. We asked about going through insurance, he said he would pay out of pocket. He quickly took the washer/dryer back, assuring us he would follow up once we assessed the damage. But we even had to dispute the charge through our credit card just to get a refund. One year later and numerous attempts to contact him and after hiring a lawyer at our expense, there has been no follow-up or any reimbursement from him. His website still falsely claims that every appliance is tested. This business is deceptive, dishonest, and irresponsible. Avoid DH Appliances 4 Less at all costs

GREAT PRICE AND EXCELLENT SERVICE！ The price is much cheaper…read morethan other places, and they deliver to me really fast!

Taylor King Recently…read moreshopped at the Sears Hometown & Outlet in Newark, DE. Never shopped here before. Suggested by my mother. Recent college graduate moving into apartment in Philadelphia. Sales Person: Chip Finch was wonderful and very helpful. Found an inexpensive refrigerator and queen split box spring. Also purchased household things: sheets, comforter, etc.. Chip even assisted us in caring our purchases to the car. He also suggested a great place for lunch. Chip was an excellent sales person on a Sunday afternoon. I recommend shopping with Chip at Sears Outlet.

Mike replied to my text message 11 minutes after I sent it. Our Samsung refrigerator's icemaker…read morewas not producing ice. We set an appointment to replace it, but miracle of miracles, by the next morning, it was working again! He would not accept my offer of Apple Cash for his time. If you need an appliance repair near northern Delaware, Mike is the guy to call (or text.) PS. I don't know why Yelp thinks I am in California.

Mike is THE BEST appliance contractor in Delaware, not ONE OF. He work on your schedule on Sunday…read moremorning and come to fix in the afternoon with really reasonable price. He even recommend you to buy the replacement parts yourself instead of buying through his supply which I have not experienced before. Usually the contractor will say if you buy your parts, he wouldn't work on it or no warranty, etc. PLEASE CALL MIKE TO REPAIR ALL YOUR APPLIANCES!

I purchased a living room set from Bob's Brandywine Del. location a few years back. At the time I…read morepurchased an extended warranty believing it was from Bob's but later finding out it was from a third party company Guardian. My Love seat broke within the first year and was covered by the MFG. warranty , the recliner on my sofa broke this month. I called Bob's to repair it and they referred me to Guardian since it was after the 1 yr warranty. Guardian denied my claim even though it was covered in their warranty . I complained to the BBB and Bob's still refused to honor the extended warranty saying it the third party responsibility, I urge anyone buying furniture from Bob's to think twice they will not honor their commitment to their customers and continue to do business with a third party company that doesn't honor their warranty

I ordered a rug, sofa and ottoman online Dec 2024. I paid $250 for 5 year Goof Proof protection on…read moreall 3 products. My pet vomited on the rug end of Aug 2026. I used a carpet cleaner to clean but the stain did not come out. I took pictures, filed a claim within 3 days of the incident. Guardian Protection denied my claim saying I did not file the claim within 30 days. WHAT A SCAM. I paid $500 for the rug + $ for goof proof. After 20 months, the carpet looks like crap. The new stains won't clean and normal foot traffic won't clean, nothing cleans out of the carpet. What is the purpose of Goof Proof? I want to leave a review for the rug but the option to do so is not available. I am guessing other customers have had a bad experience with that same rug. I have purchased other items from Bob's in the past. But I will not buy another item from them. Stand behind your products, your warranty policy. Get an insurance company that will uphold the terms of the Goof Proof agreement.