I pass a few car rental car locations and still come here for my rentals 3-4 times a month. Even though it's out of my way the service here is second to none! I have sat back and watched even when they are busy and they keep everyone moving quickly and are always looking to help and answer questions . KATE (manager) IS ABSOLUTELY AMAZING. I have had great experiences with many of the employees here. From the porters, to the booth exiting or the desk inside . Very welcoming and pleasant from start to finish. Kate helped me not only find the right vehicle but took the time to help me put the seats down due to needing extra space. I will continue to go out of my way to rent from this business/ location . read more

I've been to ORD many times, but this was one of the rare times I was staying in the area and needed to rent a car. I chose National, because they are my preferred rental car company. Picking up was easy and the staff in the area assisting were helpful. But getting thru their exit gate was a bad experience! It took so very long and I even switched lanes to try to get a better lane. What I found most upsetting was that there was only 1 vehicle in each line, but the amount of time it took to check out was unreasonably long! As for the vehicle I got - it was ok. Nothing special, a full size Chevy pickup. Checking back in to drop the car off was easy, I simply parked and got out. But I normally get an email receipt within a minute and as of now, I've not gotten any email from National with this receipt, which I need to file my expense report. So, I might have to end of calling, which is a frustrating waste of time! Overall - this is not the type of service I expect from National, as it's not the type of experience I've received in the past. ***BTW - National Rental Car - when you reply, don't offer up the cliche response, say something with valid, actionable substance! read more

National Car Rental - Car Rental Near Me - Chicago, Illinois

National car rental at O'Hare is accessible upon arrival (via terminal) by way of their transit system. The signs are a little sparse but large and clear when available. Make sure you find the escalators up from the highest level (departures) at each terminal which should take you to a skyway, down another set of escalators, then to the train. From here, the rental facility can be found at the last stop. National is on level 3 which is extremely convenient. I did Emerald Aisle for the first time, and I called ahead because I wasn't sure if I needed to go to the counter for pre-registration. As I had already inputted my license and requisite info online, the agent let me know I could proceed as normal to the aisle and select a vehicle. I went on a busy Friday early afternoon, and there were still plenty of SUVs available. I selected a Mazda CX-5, drove up to the gate to be checked, and was on my way. Driving through Chicagoland was stressful, but the car drop-off and pickup were seamless. I was mostly concerned about the return since I couldn't find much information online. Upon inputting the address via Waze, it was actually a different road based on the airport signs. (I think either route would have worked). Once you see the blue and white "rental car return" signs, just exit accordingly. You should then find the main parking garage for drive and drop services. A super polite and warm agent asked me some brief questions, checked my vehicle, and had me on my way with the keys on the dash. It only added maybe 15-20 minutes if that (plus the train) to my usual airport travel time. Along with TSA-pre at non-peak hours, I got from point A (Chicago host) to point B (past security) within an hour. Highly recommend! read more

Sam at the O'Hare location was extremely helpful this morning (2/16/26). He literally ran up to our car when returning and assisted by correcting a fuel charge that was created by a mistake at the pickup location in Bloomington, IL. Sam apologized even though he was not at fault and provided outstanding, friendly service. read more

National Car Rental - Returned more full than when picked up. - Car Rental Near Me - Chicago, Illinois

Just take an AirTrain to the rental car facility. It's very modern and clean and it only takes under 10 minutes to get here on the air train, which is free. All the car rental places are in one place and the car inventory is right outside. So it's convenient that it's kind of attached to the airport even if it feels like it's not exactly at the airport, but it is all within very close distance. You do not need a shuttle bus like a lot of airports. I love the look of this area and this is also where you can get a lift or an Uber after you drop off your rental car. After the Air train drops you off, you go down one flight on the escalator or the stairs or an elevator and all the rental cars are there. National rental is great bc you get to choose a car you want in the class of cars that you are able to choose from. The process is very fast. You don't have to wait for someone to check you in and do any further questions and such. Very quick and easy. It's kinda like how as soon as you land in an airport you want to have the rental car and not go through all the fuss and this is what national does. read more

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Cynthia was the young lady that checked me in today, when she asked how my rental was I told her "the Jeep Compass is the straight man's Subaru." She looked at me and then broke out in laughter, she made my day. read more

Mita is such a pleasant person and provides great service from entering to returning my vehicle. Always look forward to seeing her when picking up my vehicle she always makes sure I get the right one for my field inspection needs. read more

Upon the arrival in Chicago, the lack of signs to get to car rentals was a little scarce after baggage claim. However, once approaching the executive aisle Donnell was a consummate professional and helped me find the perfect Mercedes for my 3 days trip. Huge shoutout to Donnell truly. Upon departure of Chicago, it was simple. I was even greeted by Drew who was extremely hospitable and charismatic and ensured the vehicle was good to go before turning in keys. National is phenomenal. The only thing I would change is the funky $400 deposit rule that applies here. Thank you national and thank you to Donnell and Drew. Blessings. Go green. Go national ! read more

Emerald Club at National is the way to go in Chicago! It's easy to just get your car and leave and not wait in line. The price it's better too then a regular rent-a-car and you avoid the long lines. People with Positive Attitude working here every time we rent cars. Nice!! Love the Toyota cars! Great location and easy to get to from O'Hare Airport and easy drop off when you are done with the car and jump back on the tram back to the airport. We save so much time doing it this way. read more

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I've found customer service to be exceptional here every time I have rented here for the past few months. Always someone willing to approach me when it's obvious I cannot quickly find the type of car I'm looking for and help me quickly. Overall great experience. read more

Watch the price closely when your reserve you car here. I reserved my car 3 months ago. I was quoted a estimate of $180 for a 2 day rental. I have Emerald Isle membership. I picked up my car July 4th. They charged me $229 for two days! I was annoyed all weekend on the price increase. I dropped off the car and they tried to confirm the price of $229. I showed them the reservation print out price estimate of $180. They then lowered the price to $186 as that is the best they could do. This place is crooked. The people working were very nice but they need some coaching on business and customer service. read more

I have been coming to this National Car Rental location for the last 3-4 years when I have to travel to Chicago for business. My office is located in the Lake Counties, so a car is really a requirement. I have never had an issue with this location. When I have talked to the counter agents, they have all been courteous and provided great service. If I did not need to talk to them, and just go to my aisle and grab my car, the checkout employees have also been great, quick and my account has always remained accurate. Overall, I will continue to use National, for both personal and professional use, based on my experiences primarily with this location. read more

Mostly writing this review to continue keeping track of which car rental companies I'd use again in my travels around the country. Once again, National comes through. Don't love how long it takes to get to the car rental center at ORD, but it's to be expected. I got upgraded to an Executive car because of availability, so I was pretty thrilled about that. Overall positive experience! read more

Rented from them and got the toll pass. A month later they send you a bill for the tolls and customer support recommends that you submit the dispute form and attach your rental bill. Of course, the dispute form doesn't work so they send you to the form indicating that you already paid the tolls. It is a ridiculous headache and they aren't worth it. Be aware that Enterprise is the same company. read more

Great and fast service. We showed up at 5am in the morning and I was never served that quick. Paperwork was ready, the gentleman explained all the details within a minute and we were good to go. I would definitely recommend it to anyone looking for fast and reliable service. And I got a car I chose not similar read more

No cars. Executive. 40 people in line. Had reservation for a week. No excuse. I pay more for National because of better service. Chicago. You blew it! However. The people weee nice and sincerely apologetic. read more

After reading mixed Yelp reviews, I was bracing myself for a rocky experience after stepping onto the pickup curb outside of T1 baggage claim after a 7:30 PM arrival. Lucky, my entire experience exceeded expectations. Another traveler had somehow flagged down the shuttle as soon as I stepped onto the curb, so my wait time was zero minutes! The shuttle is air conditioned and has cushioned seats that face inward, and the trip to and from Terminal 1 should take between 5-10 minutes (barring any traffic on 190). The drivers on both the outbound and inbound shuttles of my trip offered customers assistance with luggage, which was kept on a two-tiered rack in the middle of the bus. After stopping at the other terminals, the shuttle and its passengers will head towards National's rental lot--which is located in the same compound as all of the other rental companies but each lot has its own gate so you have to carefully follow the signs when you return your vehicle. (I made the wrong turn twice when returning my vehicle and stupidly ended up in the Hertz lot.) The National counter is staffed if you need assistance and has a DIY kiosk in the corner if you don't. If you know what you're doing, you can even choose to bypass check-in altogether and just pick a vehicle from the Emerald Aisle lot outside. The vehicles are unlocked and already have keys in them: it took me forever to find the keys to my vehicle, which were on the dashboard in a corner of the windshield next to an ice scraper/brush. I opted for the third refueling option: DIY, which was cheaper than both the prepay ($2.81/gal) and the refueling service ($4.41/gal). I only drove about 15 miles using Eco mode, so my refueling cost was only $2.40 at a Bucky's Express. Before leaving the lot, I handed my credit card and a slip of paper from the visor to the attendant at the gate and went on my merry way. Upon returning my vehicle, parking lot attendants directed me where to park and then one of them quickly inspected the vehicle's mileage and overall condition before printing out a receipt on his handheld device. I was able to catch the return shuttle in front of the National office just before it was getting ready to depart for the terminals. Overall, a very smooth experience. The shuttle bus drivers, counter personnel, and parking lot attendants couldn't have been more professional or helpful. read more

National Car Rental - Refueling options - Car Rental Near Me - Chicago, Illinois

Im usually a happy customer with National rental service due to the stock of new cars, pick car n drive out and general professionalism. Today, I witnessed the best customer service from Vania at the O'Hare location. I left something in my rental and called the location office. Vania said she would call me the next day and follow up . To my surprise, she took ownership and called me back the same day and confirmed my lost package was still in the car and set up online retrieval. It's people like Vania that really makes National an exceptional company. Also I'm giving Vania 5 stars for going above and beyond . Many thanks! read more

The operation here seems to punch well above its weight. It may not run as smoothly every day as during my visit but, at least on the day that I happened to pick up my one-way rental, the checkout process was memorably fantastic. Two things about my trip that hopefully will happen with yours: 1: The selection was plentiful on the Aisle (Executive Area). Some locations focus on large SUVs. Some locations only feature sedans. This one, at least when I needed them, offered plenty of variety. It wasn't just a choice of color, but a genuine range of options that cut across classes and vehicle types. 2: In general, I don't expect to speak to anyone but the gate agent when renting from National. It's a feature, not a bug, that tends to minimize wait times. While that could have been the case here, my fellow traveler (a first time renter) asked for some help and got a personal introduction to what renting from National is supposed to be like. With no pressure and zero perceptible rush, plus at least two offers to check the returned inventory if nothing in the Aisle would do, I can't recall ever seeing service so seamlessly and smoothly delivered. Notes: * Be sure to build in some buffer time to actually get to the location. There's an automated people mover from the terminal, but it does take some time to get to the rental car center. * Even if you're only planning on renting once, signing up for National's loyalty program can make sense. Doing so and reserving ahead will almost certainly save time and hassle (not to mention likely saving money and helping to avoid getting stuck in a sold-out scenario). read more

This is my 2nd time renting from Ohare and their new rental car facility. Normally, I avoid renting from here and rent cars from National in Naperville so that I can avoid the extra taxes that are applied from renting from Ohare. Often the airport taxes can double the rental car rate. Anyway, I was desperate so off to Ohare I go. The new facility is really nice. As someone who travels about 100k miles a year I'll say it's one of the nicer spots. Can't wait until the train is up and running. Prior to the new facility, all the car rental agencies had their own spots and their own buses clogging up the air with their nastiness. Now, the buses will be eliminated for an environmentally friendly train. Anyway, as I was trying to figure out which car to grab Nasir points out a brand new Infiniti. I grab it and off I go. The car was excellent and both the rental and return process was painless. It always it with National for me and it's why I only rent from them. read more

National Car Rental - Virgin Infinitie - Car Rental Near Me - Chicago, Illinois

Worse car place ever. I was stranded at the airport I am from Antioch Illinois so i am an hour plus away. I reserved a car over the phone paid and everything. When I went to the counter, the caucasion agent with the long pony tail stuffing her face with popcorn would not honor my reservation. States I needed a ticket from the airport showing a flight or change of flight. Needless to say I was at the airport stuck until 6am. IF you can use another car rental place please do. Or perhaps it was just me that she didnt want to help at 6am. read more

Book direct with their website. It's not perfect but this location hands down beats most others for me. I've had issues with lost reservations, damaged cars, and nasty staff. The staff (although undermanned) figures things out. Most have been helpful, give a reason and problem solve. Most importantly, they are nice and professional. I've been here three times in the last month. Some days are tougher...most of the time they're my favorite rental company at ORD read more

Hats off the an entire team of consummate professionals who aim to make the car rental experience a breeze for one-timers, frequent travelers like myself and everyone in between. I have to tip my hat to a number of people whose names I recall and they include: Diego, Casey, Donnell, Christina, Gretchen, Kevin and Hector. I know from the years I've been renting from this location for work travel that I'm likely forgetting some names but know if you're going to rent a vehicle while in Chicago, go with the place where the people make you feel like you are a friend. My thanks to the entire team for always spoiling me with the latest and greatest and ensuring I'm ready to go! And coming in clutch and finding my toll transponder when I made a rookie mistake last week and left it in my rental. Gretchen and Christina-- THANK YOU! #MyTeam #OneTeam #NationalORD read more

It is a bit of a ride from the airport to their lot so I advise trying to get a seat. The selection of cars is pretty good. When returning a car, the people are extremely nice. The lines seem to be full every time I return a car and it is a long walk to the bus. As long as it is not raining it is not too bad. #NationalCarRental read more

I haven't rent many cars outside of getting a rental through insurance for a claim repair. So I was hoping for a smooth experience National made this such a great experience from the shuttle that took me to to rental site to the staff that pulled my reservation and car. The shuttle drivers were very kind with assisting us with bags. Be sure to tip the drivers!!! I saw a lot of help and not a lot of tipping! It was a quick easy process. The cars were nicely detailed and I got to take my pick on a Nice Rogue! Their lot is huge with many many cars! There was a self service kiosk for even faster service. Their insurance was reasonable And I did decide to purchase to keep my mind at ease while visiting and driving around for a wedding! What made this so special, somehow I left a credit card in the car I'm sure it slipped out of my purse without my knowledge. Not only was it immediately found, but I received a nice call while walking to my gate at the airport and the woman I spoke with was so kind to mail it to me!!! What a lifesaver!! Thank you National! read more

We get here after traveling all day. Poor service my advice is to check your gas tank before you leave. They said we had a full tank of gas and we only had half a tank. We had to wait awhile for someone to fill it up. read more

Executive elite review: The pickup experience was seamless. I needed a slightly larger car so I walked to the counter on the third floor and the gentleman there (Chris, I believe) was extremely helpful and was able to help me locate a Ford Explorer that worked for the golf trip I was going on. I recommend National! read more

Manager Mr. Joe Ludford helped me at a mechanical issue quickly

First time I rented from National. I will never rent anywhere else. It was so easy. No lines, did all my paperwork on line. Great car selection and great service. Great Job National. read more

Price was a bit high but we didn't have a reservation. The original reservation we had with a different company we couldn't get because our flight was late and they were closed. Scott (the manager) came through big time for us and most importantly, he was kind and helpful when we needed it badly. Top marks for Scott read more

No Cars to Rent at Chicago O'Hare Airport!! Get a clue as you have now lost an Executive Member for life. No excuses justify not having any cars at the Nations busiest Airport!! You just made poor business decisions and SOLD them all last year. read more

I am absolutely disgusted with the customer service at this location. I had my wallet stolen the week prior, so went to my local DMV and was issued a temporary paper license until my new license came in the mail. I traveled with my passport for additional validation of my identity. When I tried to check out, the rental facility would not accept my temporary license, despite the additional verification of my identity with a passport. This required me to take a several hour Uber ride to my destination. This cost hundreds of dollars, and almost caused me to miss the meeting entirely. Upon reading the terms and conditions listed on your website, it states ONLY that temporary licenses will not be accepted if there is no additional verification of identification, which I had a passport to prove. At my company, we've used national for YEARS for business travel. I've never been more disappointed in a complete lack of customer service, or understanding of your own policies. Nathan was the manager on duty and could not offer a solution, he also clearly didn't understand the policies posted publicly to your website. read more

National Car Rental - Drivers license requirements/ID requirements - Car Rental Near Me - Chicago, Illinois

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Quick in and check out, National certainly has the rental car process down. They have a set up where you just walk up to the cars and pick one. I find myself always wondering, is it really this easy or am I for a car chase? Customer service is always friendly and they seem pretty knowledgable in all of your concerns. I am by no means a heavy traveller so need to sometimes ask some questions, I find they have the process well situated so you don't feel stupid asking and if you don't need to ask you can just move on your way. Star reduction is for the exiting and entrance layout for this particular location. I found them very confusing and not well "signed". read more

It is not often that I am "wowed" by a rental car return facility but this place had me saying just that. Having not rented from here before, I was at the mercy of my GPS to tell me where to go to turn in my car which felt a little counter intuitive but I am a trusting soul. But once I got on the lot- I was blown away with the friendly and unexpected service. The guy came up right away to check out my car and while that was happening, someone else was grabbing for my suitcase. When I asked where he was taking my suitcase- the affable fellow said he wanted to load it on his bus for me! Really? How nice. I got on the bus and was at the terminal in about 5 minutes. . . the whole return experience taking all of about 7 minutes. Gotta love that! read more

Not as nice as having the rental lot onsite at the airport that you can walk to, but that's beyond their control. Was nice that at the bus drop off, they had a live person that greeted the bus and reiterated where you had to go to pick a car. Also, bonus points for one of the nicest bus drivers, when we were stuck in traffic for 2 minutes he went back and gave 2 lollipops to kids that were traveling with their parents. Not a big deal, but a nice, random act of kindness. I'd recommend getting the Toll pass here too. Winds up being about $7/day, but lets you do as many tolls as you need during your trip. Money wise it may wind up costing a little extra, but you don't have to worry about change, longer lines, etc. read more

This is the worst service I have experienced from any company in my life!!! I left my laptop in the back of one of the rentals... they found it as I phoned immediately the lady said she would email the tracking number no tracking number was sent... phoned again to get tracking details 3 days later, phoned over 16 times and no one answers at the location tried other departments and they keep telling me to get through to the actual o hare chicargo in total I have made 25 phone calls still can't get any answers on tracking info for my laptop... I phone every day all day....no one can tell me anything read more

National Car Rental - Car Rental Near Me - Chicago, Illinois

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Neither Hertz nor National does a lot for me here at O'Hare. The buses seem to take forever to arrive at the terminal (whichever agency I've booked is the one with no buses that day). National boasts about how fast it is to just get to choose your car and go. Maybe. But at O'Hare, you might wait 10 to 15 minutes in line. I have no \idea what they're doing with those cars in front of me. In my case, although I have corporate billing for my rental fees, they asked for a credit card and charged my personal card instead. I'm always glad that the people working at these places are working instead of collecting entitlement $, but they never seem to care much about service or be the sharpest knives in the drawer. read more

I have hundreds of rentals from National, its rare I ever have an issue renting with National, when I have experienced issues they were taken care of professionally and in a timely manner. This location has always been a painless experience I don't think I've ever had a reason to talk to the staff here since I use Emerald Aisle meaning the executive selection of cars has always been good and the cars are always well prepped before they are staged for their customers. It's easy just as advertised which is not always the case at all locations, but this one performs day in and day out. In my opinion there are no other rental car options at this airport... read more

I had the absolute worst experience I have ever had renting from National at O'Hare airport. I usually love National locations as the process is quick, painless, and they usually have good cars. On this recent trip, in a rush I had booked the executive selection "full-size" rate. When the day of the trip came, I quickly realized that the executive selection likely would not meet my needs. Pretty much every time I have rented with National even the executive selection would have some option that would fit my need so I decided to go anyway and see and request to change the class if needed. Upon arrival the selection was all mid size cars or compact SUVs. I understood that was a risk I was taking but since many other reviews I had read indicated that that the agents on the lot will bend over backwards to help you, I decided to go ask. It became quickly clear that there was nothing they could do to help me out on my current rental so I had requested to change the class of my rental to something larger. The representative made it sound like it may not be possible even though there was a decent selection of larger vehicles on the lot but said he would see what he could do. The agent was extremely helpful in finding a vehicle that would meet my needs and if other issues hadn't happened beyond this, would've probably ended as a five star experience. He took me to the office to tweak the rental agreement and I mistakenly did not pay close attention to what he was doing. He handed me the paperwork and sent me over to the enterprise side to retrieve a vehicle. When I arrived home, I looked over the rental agreement and realized they were charging me about $100 more than the cost to rent the class of vehicle I rented. Instead of updating the car class as I would have expected, the agent just put in some arbitrary upgrade charge. I was effectively downgraded, paying more than the price to rent the class of car I was in. Since I was renting thru a negotiated contract with my employer, I decided to call customer service to see if they would consider honoring the negotiated price for the sake of customer service. I'm not sure if the representative I spoke with just didn't understand what I was asking or what but it ended up with him telling me that he would put a note on my account and I could go to the airport, return this rental, and initiate a new rental using my contract price. I would still need to pay some charges for this "first day" and they couldn't guarantee having a vehicle in the class I need available. That was far from any solution and just makes a ton more work for everyone involved including the branch. I interacted with a social media representative on twitter after this who was very kind, patient, and friendly but still got answers that just didn't seem to be responding to my initial question of would they be willing to honor this negotiated contract price for the contract already associated with my rental just for the sake of quality customer service. She advised she would have branch call. Fast forward a few days later and the branch calls at 6:45 am before I had even woken up and leaves a voicemail. The representative from the branch advised that it's summer in Chicago so they have no cars and charge a larger premium for different vehicle classes (ok, it is summer but we are in a pandemic with business and leisure travel reduced to a minimum so while that may be the case in a normal summer, I doubt that is accurate now). He goes on to state that even my "upgrade" charge is already discounted. If I wasn't renting thru a contract, that would be true, but was different for my circumstance which really further suggested no one was understanding what I was asking. He went on to state they are denying my dispute. This message really rubbed me the wrong way because I wasn't disputing anything. This was the rental agreement I had agreed to, I was asking for a consideration and to do the right thing and honor my contract rate for the sake of good customer service. I decided to call back since I had wanted to actually speak with the branch representative and they had used the call early tactic to avoid that . There was no way to reach the branch back at the number they called from and every number ended up routing me to the main customer contact center. The representative there advised he would send a message to the branch again to contact me. Days passed, the rental ended and I was never contacted back. National has consistently been one of the best customer experiences on almost every business and personal trip I have taken so it was absolutely devastating to all of a sudden have what I would say is hands down the worst customer service experience from any travel sector company. While I hope to one day rent with National again, I will make it a point to never rent from the ohare location again. read more

Extremely long lines, not enough employees. Bad service. It is better to take an Uber if you are staying close to the airport. read more

National Car Rental - Car Rental Near Me - Chicago, Illinois