I had a great experience renting a car for 2 weeks from this location. They offered the cheapest…read moreprice as they are located off the airport (but very close). We were serviced immediately...no long wait like at airport locations. No hard sell on insurance or upgrade. Returning was also very easy. I would definitely rent from them again next time in Oahu.

I had recently had a trip to the Islands and pre booked a car here for my trip. I checked in 1 day…read morebefore my pick up and had everything squared away for my compact car. We had an upgrade and got a sedan/coup upon pick up. I was able to change the drop off location, since I was staying in Waikiki; and it was more convenient to drop off near the hotel. The Gal at counter in the Airport was super nice, and the Mobile app made it a breeze to pick up the car. Returning the car was a little confusing since I did not know where the office inside the Marriott was. I was able to ask the concierge where the drop off box was since they were closed on the weekend. Overall great experience from start to finish from booking and returning the car rental.

Remember the name is Thrifty (partnered with Dollar at this location) so you are not going to get…read morewhite glove service. We waited about 45 minutes in line to get our car since there were only 4 desks staffed of the 9 or so that were available. Staff was fine and provided information and options as expected. Once we were done at the counter we went downstairs to get our vehicle and waited another 15 minutes there. I would recommend that you plan about 2 hours after flight landing time to be driving out of this airport. I am sure other rental companies might be faster but for me the value was worth the additional waiting time. Just plan accordingly and you won't have any problems. My car was clean and in good shape and had no issues for the week I was on the island.

Just entered the rental office and I walked into 25-30 people waiting in line with only 2…read moreassociates working the counters. I total understand the island life considering I grew up in the South Pacific, but this is ridiculous. Bad customer experience and so much pressure for the 2 associates to have all eyes on them who does not own the responsibility of staffing appropriately. Where's the management presence? Last time using Thrifty Car Rental.

Kudos to SIXT Rent A Car! Upon arrival I was told they didn't have the vehicle I had originally…read morebooked through Booking.com. The lady said not to worry, she had other vehicles available at no additional charge. I ended up getting an upgrade- BMW X5! Not to shabby! Overall, I had a great experience! I was in and out of SIXT rental within 15 minutes from arriving! Staff were friendly, quick and efficient, not to mention accommodating! It's located upstairs in the parking garage adjacent to the airport (very convenient). The car itself was in mint condition, clean and practically smelled brand new! Plenty of legroom and luggage space. We definitely felt like we were driving in style around the island! So thankful to SIXT and their staff for kickstarting our vacation on a happy note! It's true what they say, having your own set of wheels eliminates the stress of waiting for rideshares or adhering to rigid public transit schedules- Mahalo SIXT!

The "manager" Andrew, accused me of aggressing an employee by saying the word "crap". I did not say…read morethat, I was not even angry or frustrated. He came out of nowhere to tell me, aggressively, why they need to check an id that had been scanned multiple times previously. I don't understand what even happened! Because I was confused and upset about being wrongfully attacked, I asked him to clarify his accusation. He escalated by repeatedly telling me, "you can't even admit that you said it" and I said, yes, because I don't ! He would not engage with me or my husband in coming to a meaningful understanding. My husband and two teenage children both said they did not hear me say this and came to my defense. He would not admit he could have misheard. He shut me down and repeated that I was denying it and that I couldn't admit that I "cursed" at his employee. He ended with sarcastically saying, "why don't you leave and enjoy your vacation." I don't say the word crap, because it's a crap curse word. I use better, more adult curse words. If I was frustrated, the room would know. What manager is trained to escalate? This person should not be in a front facing position. I'm kinda floored that he chooses to be in customer service, because if he is starting g a fight with a not that annoyed middle aged lady, how does he handle an enraged man? I doubt he would have had this interaction with a man. I wasn't even mad, it came out of nowhere I think he must have heard my kids or another customer say something 'cause it's not what happened and my whole family was witness. I'm sure everything is recorded - check the footage. You're an angry man, Andrew, shame on you. Sixt has been made aware of the situation and I do really hope they watch the security footage. Also, Andrew, crap isn't considered a curse word by any means (even though I didn't even say that!) Get your crap together - I can say that even on yelp and it's not considered offensive. Unless you don't have your crap together and then yes, you should take offense.

I've rented a car from here 3 times and I was mildly disappointed every time. The selection is…read morealways not to my liking. Their car seats for toddlers are slim pickings if they happen to have them. Seriously only keep renting here because of corporate discount/aaa and the convenient location by the terminal and ease of returning but man I do not look forward to getting their clunkers

This location has gotten really bad. As a President's Circle member, I have rented 3 times in the…read morepast month here and each time was worse than the other. -On 2 of the 3 pickups, they only had 2 cars available in the Presidents circle section and one of them one night was broken. -The cars are overall very dirty. I had to go to a gas station andclean all the windows right after I picked it up. -One car was missing side paneling. -One car showed Full when rented. I drove 3 miles and it was suddenly below full but they expect you to return it full to the top. -I have had good service from both a larger and older gentleman there. However, there is one young black NIkki Minaj wanna be girl who works there who has the biggest attitude problem that you've ever seen. She is hostile, rude and unfriendly. She walks around chomping on her gum while yelling at everyone. She checked me out one night and it was the most hostile experience ever. She wasn't paying attention but then would snap at us. She needs to be let go immediately because she is costing you customers. However, it's not our fault that she wasn't attractive enough to be a stripper and had to work there instead.

Sam was amazing! As soon as we walked in, he greeted us warmly and brought us right to the counter…read more He was incredibly friendly and helpful. Since this was our very first encounter in Hawaii, he made our experience easy and stress-free. We truly felt valued and important. Sam is a great ambassador for visitors, making everyone feel welcome, and he does an excellent job representing the best of what Alamo has to offer!

Got the lowest rate compared to others. Pretty easy to get the car, I really liked that they just…read moreget me to a section and say pick any color you like. Most of time you get a really ugly color they stuck with for days. Returning car was fast and painless, Michelle was helping and courteous.

As a previous Budget customer, I'm sorry to say that I won't be returning for my Oahu rental car…read moreneeds. Over the years, I've rented from Budget several times and always found them to be economical, efficient, and easy to work with. Unfortunately, my last few experiences have shown a noticeable decline. The lines have gotten longer and longer, which initially led me to start exploring other rental companies. For this trip, I ended up shopping based on price and was surprised to find Budget's rates were no longer significantly cheaper than the competition. I reserved a Toyota Camry or similar, only to be offered a Nissan Maxima or Chevy Malibu upon arrival. When I asked about the Camry, the agent told me that Budget doesn't carry Toyota vehicles. That response left me confused--if that's the case, why are Toyota models featured on the website? I understand that specific vehicles aren't guaranteed, but advertising vehicles you don't even carry seems misleading. The bigger disappointment was the condition of the car. While it looked clean from the outside, the interior told a different story. There was trash under the seats, mud in the trunk, and dust across the dashboard. It was obvious that little to no attention had been given to cleaning the inside of the vehicle before it was rented out. Everyone can have an off day, but this experience felt more like a lack of pride in the product being delivered to customers. With pricing now comparable to other rental agencies and service quality declining, I'll be taking my business elsewhere on future visits to Oahu.

With our Alaska card we found some deals on car rentals through the Alaska website, and we were…read moreable to book a Jeep Wrangler for a fairly decent price for our 6-day stay on Oahu. When you arrive to the airport, you'll have to hop on a shuttle that will take you to the rental car center. Once we got there, we got in line to check-in for our car. Once you are checked in, they'll give you a spot number which has your car. This line moved pretty quick. However when we got to our car, we noticed that the seats wouldn't fold down, which was an issue for us because we had our golf clubs and needed the extra room. We went back to service counter near where the cars were and they were able to switch us into a bigger Jeep at no extra cost. It took a little bit of time as there were a lot of people in line here but it was well worth the wait. The new 2026 Jeep Wrangler Rubicon was such a nice drive and was easy to navigate while driving. Definitely a car worth getting especially if you have some bigger pieces of luggage. Drop off was a breeze and everything went as smooth as one could want for a car rental. I wouldn't hesitate renting from Budget again.

MEH! It could have been a lot better. I really don't understand why 1) we preregister on line…read more 2) why we have to wait over 1 hour in a line to fill out paper work and 3) why we're still waiting over another hour in the pick up the car line. Enough said. I'm sure its pretty much like that for all the rental places but i will say the new, to me new, the car pickup thing is much more centrally located vs taking a wiki wiki bus to off premise car places.

Beetlejuice Car Rental Purgatory at HNL…read more Very disappointed with my Dollar/Thrifty rental car experience at the HNL CONRAC. I had a reservation for April 20 with a 12:00 PM pickup and had already checked in online the night before, but that did not seem to help at all. After picking up my luggage, I got in line at the Dollar counter around 12:30 PM, with at least 60 people ahead of me. It took about two hours just to reach the service counter. After that, I was given a card and told to go downstairs to the first-level pickup area, where I had to wait another hour before the car was ready. The whole process felt like Beetlejuice car rental purgatory -- slow, surreal, and completely uncaring. Dollar/Thrifty may be cheaper compared to other rental companies, but be prepared to be ignored and stand in a mind-numbing line for three hours or eternity, whichever ends first. No apology, no explanation, and no sense of urgency from the staff at any point. Others before and after me were clearly going through the same painful experience. Meanwhile, I did not see the same long lines or wait times at other rental counters in the HNL CONRAC. Someday we may all have to wait in line at purgatory... so you might as well start practicing your patience at the Dollar HNL CONRAC. This was a terrible and frustrating way to start a visit to Honolulu.

We use National a lot once you become a member you just order your car in advance and don't have to…read morewait just walk and pick out your car and drive out.. The car are always clean and antibacterial wipes inside if you need.. take pictures of you scratches or dents so you can report when you return your car..

WORST EXPERIENCE EVER! No Cars available for "Aisle"…read morecustomers. When I asked for an upgrade to a larger vehicle for better visablity, I was told they don't have any available, and that it was my responsibility to check the website to monitor this. Why would I check this if I already had a reservation? When pressed further, they offered a slightly larger vehicle (Toyota Rav 4 over a Chevy Trailblazer) but wanted to double my rental cost to $2K for the ten day rental. When I let them know how disgusting this is business practice is, I was threatened with cancelling my reservation leaving us without a car for a vacation booked over six months ago. Here's the best part...we had an accident in this rental car due to poor visability! NEVER AGAIN, National Car Rental!!!!