I have rented automobiles through Enterprise three times, all in conjunction with repairs to my own vehicles. My insurance company set up the rental authorizations and I have never had any problems during the rental process. The first time I rented, my Hyundai was being repaired out in Waipio. My Enterprise rental car was waiting for me at the repair shop when I arrived to drop off my car, and the agent had me sign papers there, so it was very convenient. Upon return, they told me to just leave the car at the Tony Hyundai Collision Center when I picked up my repaired vehicle. How great is that !! The second time, another vehicle was repaired at Nakamura Body in Moiliili and I got picked up and taken to the 1221 Kapiolani Blvd Enterprise location. This was my least favorite Enterprise branch because although in a convenient location near Ala Moana Center, the actual return spot is on the 7th or 8th floor of the Blackfield Building parking structure. As I drove up in the long oval lot, I realized I had forgotten to refill the gas tank so had to go back down, fill up, and then drive all the way up again to return the car. During my last rental through Enterprise, I was driven from Unibody on Mapunapuna St. to the Enterprise branch on Nimitz Hwy. when I went to return the rental car, I was driven back to Unibody to pick up my repaired Tesla. Each time I rented a vehicle, the Enterprise agent maxed out what my insurance carrier was providing as a daily credit, which I appreciated. The drivers who picked me up and dropped me off were prompt and efficient. Enterprise agents were also thorough and efficient in getting the paperwork done. Five star service !! read more

Good: Clean office, friendly staff, picked me up and dropped me off at the body shop. Bad: got charged for 2 days when I had the car for 26 hours. I get that the clock started on an extra day but that was financially rough paying an extra day when I really only had it for one. read more

Renting from this rental car place is good. They're located off of nimitz hwy instead of the airport rent a car center. Easy access to get out on nimitz hwy and on our way if it was at the airport rent a car ctr you need to get your car drive down the ramps to get onto the highway and be on your way. Customer service was friendly and getting checked out was a breeze And on my way. Hopefully I won't have to rent it for long. got a Toyota camry for my rental almost same like my original car. If you looking for a rental check them out. read more

Enterprise Rent-A-Car - Rental car - Car Rental Near Me - Honolulu, Hawaii

I've been to a lot of rental car places through the years and this location was definitely the most pleasant experience ever. My car was in the shop for 3 weeks so I needed a rental car. They sent a car to pick me up at the auto body shop then on the day I returned the car, they gave me a ride back to the auto body shop. Both times I waited about 15 minutes for the ride to arrive. The auto body shop had a corporate account with Enterprise so I got a car for $35/day. They gave me a Subaru Solterra EV to drive. It drove beautifully but the only inconvenience was that I had to turn it every week for a fully charged car. On the positive side, I never paid a dime for gas in 3 weeks. Each week when I went to get another car, the process literally took 5 minutes from when I walked in to when I drove off. The staff was always friendly and efficient and all 3 times I never had to wait in line for more than 1-2 minutes. There's parking right in front. This is a fabulous location and very close to the airport. Happy driving!! read more

Everything, but Jordan who was upfront and helpful. From the start my experience with Enterprise has been such a misfortune. Because of the ONE star rating the question was, what was I dissatisfied with... I went from seeing Enterprise as the go-to rental car company, but that went from top to bottom. In past experiences, whether booking for staff at work or family traveling abroad, Enterprise was always my first choice. Obviously that has change. Possibly it's because this car rental experience is part of an insurance claim. I was in a hit and run so the repair shop arranged a rental while my car is being repaired. The repair shop customer service has been superb, so I reached out to Enterprise myself. read more

Clean and spacious waiting area. Unfortunately there are only four chairs. Clerk was courtesy, of course they encourage you to up grade the car and the insurance. Didn't make much sense, because they were no upgradable cars available. We had requested a Camry before we got there. Had to settled for a Corolla. Enjoy read more

Enterprise Rent-A-Car - Counter - Car Rental Near Me - Honolulu, Hawaii

This review is for the Enterprise Car Rental location on Kapiolani which is managed by Kohl. We usually use Enterprise at the AP but we figured this location would work better but we had NO clue it was located at the top floor of a parking garage so it made for a long circular ride up; almost causing car sickness! We get up to the top and are told we were supposed to check-in at the ground level, we weren't happy but then the manager (Kohl) came over and handled everything for us. He was so kind, professional, and expedited everything quickly and even upgraded us to a brand new Hyundai. The price he showed was a different price than what we were quoted so he honored the quoted price, what a great guy who was beyond helpful and an absolute great manager! Drop off went quickly and efficiently. We WILL use them again! read more

Enterprise Rent-A-Car - Our rental car only a few hundred miles on it! Rode great! Awesome service. - Car Rental Near Me - Honolulu, Hawaii

Hannah was awesome and deserves recognition for her excellent customer service. She greeted me upon arrival, assisted in checking me in, and finally helped in showing various options should I choose to upgrade from my reserved intermediate car class. As a first-time visitor of Honolulu, Hannah asked all the right questions and showed interest in my stay by offering suggestions of restaurants and attractions to try while I was there. Upon return, she was even more efficient in checking in our vehicle and getting me on my way to the airport nearby. I do wish they offered a shuttle to the airport given its close proximity, but I understand there's a designated Enterprise at the airport itself, so I can see why they don't. I ended up using the extra time to get my steps in and walked 20 mins directly to the terminal. As for the building itself, it is shared between Enterprise car rental and Enterprise truck rental, but there is plenty of room throughout the room to host a banquet; it's quite spacious. Equally as large is there rental lot. Oh, and there's clean restrooms. Overall, a nice, seamless rental experience. read more

The best location I've visited - by far! I had rented a vehicle through my insurance while my car was in the shop for repair. Upon completion I had my reservation transferred to this location. The office was very clean, bright, and inviting. A friendly agent immediately came to help me. Just seven minutes after arrival, I was already on their shuttle bring driven to the shop by Joy (a great conversationalist). It was an impressive and hassle-free experience from start to finish. I will be sure to recommend and visit this location in the future! read more

Enterprise Rent-A-Car - Clean space staffed with helpful and friendly agents! - Car Rental Near Me - Honolulu, Hawaii

I would give this location a 10, if I could. I walked in and I was immediately greeted by Kohl. Great interaction, friendly, professional and just super easy to talk to. We went through the paperwork with ease, the process was fast and efficient, and I didn't feel rushed at all. I didn't get the other associate's name who brought the car to me and walked us through that process step by step without rushing us. Another nice guy, great interaction. They made the rental car pick up experience very enjoyable. I would highly recommend this location to all my family and friends. This location set the bar for all the other locations. Best customer service on Oahu. read more

Great customer service!! I live on Oahu but had to rent a car for a few days, so I went to Enterprise since my work uses them a lot. Quick and efficient service and the vehicle was in pristine condition. A wonderful woman (didn't catch her name) helped me with both the check out and check in process and made everything so easy. Highly recommend this location! read more

Our customer service representative, Dante at the Nimitz Hwy location was very courteous and helpful with our rental car needs. Thorough explanation of billing and gave some great recommendations to local spots to check out. Professional and friendly, we're definitely going to recommend this location to our family and friends. Thank you! read more

No one dislikes rental car companies more than myself as I used to travel extensively for both work and for pleasure. Having to deal with the long lines, rental car sales people trying to pressure you into purchasing this and that like pre-paying for a full tank of gas, insurance this and insurance that. Having to wait in line to hear customers argue with the rental agent about why are they putting a certain dollar amount on their credit card and why this and that. I actually got around three rental cars from this company and not once did I have to deal with anything I mentioned above. I mean they did ask me if I wanted the insurance, the gas and so on but they didn't try to high pressure me or to try and trick me into getting one of those things which I appreciated it. This location is off of the airport but close by. However they do not offer shuttle service to and from the airport. I like how the agent comes out to the vehicle they are renting you to do an inspection. I still do take pictures and sometimes videos of the damages just in case they try and say it was a new damage just to show proof. Overall this is one of the best rental car experiences I had. read more

Enterprise Rent-A-Car - Car Rental Near Me - Honolulu, Hawaii

Excellent! They pick you up at the repair shop and drop off after repairs. Employee I'be dealt with seem happy and are friendly. I definitely would use them again. read more

Friendly staff that is super helpful! We were provided with a map of the island with suggestions for beaches and restaurants. Made sure to answer any questions we had about the rental, and made the process of renting a car a breeze! read more

Best rent a car service ever. From pickup to drop off. Mahalo Dane for your great customer service. Had to get a rental after having a minor car accident and couldn't be happier with these guys. They come to pick you up and shuttle you back where you need to go. Plus the place is so clean and very orderly! Thanks again guys! read more

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I had to visit Enterprise since my car needed repairs at the shop. I had a friendly driver pick me up from the auto repair shop - I was luckily his only pickup so I got dropped off at Enterprise very quickly. Upon entering the building, I noticed how large & clean it was! The lady who helped me get set up with a rental was very friendly - she even gave me a few options of vehicles I could choose from! We went outside to take a look at the car & finish up the registration process. The process was seamless & professional. My only complaint was it started POURING when we got outside! I felt so bad for the lady as she had to stand in the rain & finish up going over the rental contract :( poor thing. Overall I am super happy with my experience here & will be back in a few weeks when my car is out of the shop! read more

I had a great experience renting different EV from other car models! I was able to bring the cars in to recharge them every other week.

TERRIBLE CUSTOMER SERVICE. I called the branch manager 20 times with no answer. When I called headquarters they could do nothing to help me and were so rude. So incredibly frustrating and unacceptable. read more

As soon as we arrived we were taken care of. No wait times! Was offered an upgrade immediately. Smooth transition getting car and dropping g off! I would give a 10 if it went up that high! read more

This company is useless. Why have a platinum membership when you can't use any benefits, regardless of who is paying for it. The other companies are so much more better. read more

Great service all around. Needed a rental after someone crashed into my car. Everyone here is very friendly and helpful, and they worked hard to make the entire process seamless. The shuttle service to and from the car repair shop was top notch. Thank you team for making this so easy for me. You have great people that work here. I would absolutely recommend coming here in the future. read more

If I could give 10+ stars I would! And all those stars would go to Tiga! Talk about excellent customer service- he was so kind, helpful and informative. I have to say that his positive energy was refreshing. We heard there was a shortage of rental cars in the area, but I really hope customers don't take that out on the hardworking employees at the rental car businesses, it's not their fault! My husband made it a point to plan and book a few months ahead of our trip, so we were very fortunate to be able to rent a car. So we advise all travelers to do the same! Thank you Tiga for being so great. Enterprise is lucky to have you! read more

Enterprise Rent-A-Car - Car Rental Near Me - Honolulu, Hawaii

Had a scheduled car pickup for noon. After a few minutes they took my info and it seemed like we were ready to go. The employee was polite. After setup seemed complete they informed me they were running behind and we'd have to wait around to get our car. It's now one hour after our scheduled pickup and I'm still waiting. Dozens of cars in the lot, so apparently a staffing issue? Edit: +2 stars. I got back in line to ask for an update, the (apparent) manager came out and asked what I needed. I explained the situation and she took us right out to the car. She Apologized and gave us a fuel credit. read more

Ryan Garo, the manager and his staff are friendly and great. They are good employees and care about a job well done

0 stars. This is the worst company ever. My car was vandalized and my insurance company arranged a loaner car for me while my car was getting fixed. They had an entire month to check out my references but no - they waited until I brought my car in to the shop, then told me I was on the Do Not Rent List because I damaged a car in 2006. Say what? Yes I'd rented a car, but I returned it with no problems and never received any damage notifications. I was expecting to pick up my car and leave immediately, but instead they left me here with no car and many appointments I had to cancel. Also, when I asked them what type of damage was on the rental car in 2006, they had no clue. They had absolutely no details. Don't ever use this horrible company. Right now I am waiting for a representative from Hertz. Again, do not waste your time with Enterprise. I've wasted my entire morning due to their incompetence. read more

Second time coming here! The process of getting and returning the car is so fast, easy and quick! I definitely recommend coming here if you need a car rental! S/O to the whole team they were very helpful, They Asked and helped each customers that went in! No long line. Also they asked // offer if we need a ride back to our destination. How good can they get! read more

What fantastic people at this store. Special shout out to Sarah! She was so nice and so helpful, oh and Jorden of course. Good kid. I was in and out in less the. 15 min, literally painless! read more

Hands down the best rental car experience I've had, ever. The staff killed it. Bent to get the vehicle I needed. Had it available on time. Worked with my insurance so I didn't have to, and ensured they took care of payment. They look out for their customers. Has my strongest recommendation. Will go again if needed. read more

My car recently has been giving me problems. Last week while driving home from my hike on H-1 I noticed my SUV shaking excessively. The shake did not go away so to be safe I didn't speed. When I arrived home and got out of the car, I noticed the engine started to smoke! When your car is out-of-service you realize how it anchors you. You become so accustomed to driving around to get to your destination. This was a late-Friday afternoon and had plans for the weekend. So I jumped online to check rental car rates and because I had a great experience with Enterprise, this was my first choice. The first time I went to Enterprise, I went to the one closest to my home. It was the one on Dillingham, which is in the same area as New Eagle Cafe and Siam Garden Cafe. But to my disappointment the cars were ALL sold out and I was bummed. But the Dillingham location was NOT the only office all sold out - - a handful of them had no cars available! I then started to click on the locations which had availability and came across Honolulu Airport but the rates were very high. I then noticed the Ahua Street office and when I clicked on them, the prices were very reasonable so I made my reservations here online. No credit card was required to make the reservation. On Saturdays this office opens at 9am and luckily my brother-in-law dropped me off here. I was assisted by David, who after taking my credit card and Hawaii DL gave me the option to upgrade again, which I declined. I primarily wanted a rental car just to get to my destination and wasn't going to chauffeur a large group. In less than 10 minutes I was escorted to my Honda FIT and did the car inspection. I was out of this office shortly after 920am! Talk about fast service! Because my car needed more time at the shop I needed to extend my rental so I went online only to notice the rates increased. To clarify matters I called this office and requested for David but he wasn't available so I spoke with Cody, who by of chance was there when David assisted me on Saturday and he remembered me just by talking on the phone! I was very impressed. Cody was able to extend my rental and confirmed the rate change would be the SAME. My car has major engine issues and needed to decide whether to fix it or find another alternative so I required more time. I called this office again and this time both Cody and David were not available but Marissa was able to assist me on the extension. Once again, my rental was extended very quickly and confirmed the rate change would be the same. When i finally decided what to do with my car issue it was time to return the rental. I arrived at 9am and Cody assisted me and within a few minutes I got my receipt. Because I had an appointment at Servco Toyota, which is not that far from this office, Cody drove me there with another customer, who is in the military service, as they provide courtesy shuttle within the vicinity. I have been very fortunate with my rental car experiences at Enterprise and highly recommend you to come here. The associates were very friendly and accommodating to my needs. read more

Enterprise Rent-A-Car - Small but cozy reception area. - Car Rental Near Me - Honolulu, Hawaii

I'm familiar with Enterprise from previous non-vacation related experiences. I remember getting picked up at home and taken to their office and driven home after returning my car. So when I needed a car to drive while my own was being repaired I picked a shop that had an Enterprise desk. When I dropped off my car Enterprise already had a car waiting on the street. The representative already had some information and rate based on my claim and with just a few questions my paperwork was ready to sign. Even though the options were clearly available there wasn't any pressure to add additional coverage or upgrade. After a brief walk around my rental with the representative I was off and away. A few days into my rental the key fob on my rental started to get wonky. I just drove in without any notice and mentioned my problem. I noticed there was another model - a Honda ERV - that I was interested in. I told the representative I was thinking of buying one so I was willing to upgrade if necessary to test drive the compact SUV for a few days. He just put in some information into his system and said, "Let me get it cleaned up and we'll have it ready for you in a few minutes". No paperwork. No additional cost. I passed a few minutes reading a complimentary Star Advertiser and before I knew it I had the keys to my replacement rental. Returning the vehicle was simply leaving it on the street outside my auto body shop, leaving the keys at the Enterprise desk, and driving away with my own repaired car. I got an email invoice the same day and a hard copy mailed in two days. Painless. Courteous. Efficient. I'd use Enterprise again with no hesitation in the event I need a car for a few days. In fact, if there is a next time I'm going to arrange for that luxury upgrade to a Tesla - I'll be in no rush to get my own car back. read more

They have terrible customer service. I get told my car will take longer then 1 day to fix to go here and pick up a loaner car mind you I have to come from Waianae and it already 4pm so I rushed there not knowing they change location. Just for them to turn the lights off and lock the door read more

Great experience 10 minutes to rent a car without a reservation and drop off was minutes with a ride to the airport waiting!! I think I found my new car rental company read more

This is a great Enterprise location. They were quick and helpful and got me into an awesome Ford Mustang for the day with no problems. I am a die hard Enterprise customer and this experience just reinforced that. The car was impeccable and ran perfectly and was so much fun to drive! Of course it was a bit pricey because it's a specialty car, but it was worth the money to cruise up the North Shore with the top down. read more

They were quick, and followed safety protocols for covid! Only 3 customers in rental office at a time and I was able to get my vehicle quickly, I had the car for 6 days and I was easily able to return the car within 5 minutes of pulling into return area! read more

This place was a best spot for me it was near my place As soon as I walk in I was greeted from Shyann. She's was very polite and professional got my loaner from state farm Shyann explain everything I need she make the pick up smoother than any other rental company she went above and beyond other than that she make my day very special and I want to say thank you again to Shyann and the company for giving me a rental while my car got repair in the shop also this place was very clean and organized i highly recommend anyone to see Shyann upon arrive for the pick up rental I will definitely come back in the future to get rental from here read more

Jennifer helped us at the front desk and walked us to our car rental. She is so nice, we got there and got our reserved car within 15 minutes! Car works great! Will rent here again. read more

Outstanding service by Megan! Upon arrival at enterprise from the mainland, I had a passport with me, but could not find my driver license. I could not rent my reserved car! Megan, calmed me down, and arranged for the reservation to be transfered to my daughter, at no additional cost. Megan was great at coming up with a resolution to help us. She could have rented the car to someone else, but helped us. Outstanding service! read more

Used this Enterprise location when my car repair at the Firestone shop at Fort Shafter flats ran long. Enterprise apparently has an arrangement with Firestone, and got a generous discount to rent there. They picked me up and dropped me off at the shop. Will definitely use them in the future for similar situations. Repeat and recommend! read more

I had to rent a car while my car was in the autobody shop after a minor rear-end bump, and this Enterprise rent a car is conveniently located close by to all the repair shops in the airport-mapunapuna area. Five stars awarded to Manager Parker and his team mates Amber and Nelson for providing me with excellent customer service! The car was clean and check-in, counter service, and additional follow-up service was prompt and super courteous!!! read more