I have been going here for years Always well very well…read moretaken care of Staff is very helpful and courteous Overall a very pleasant experience

After Tegan another rep at another store in Surprise which I highly recommend as well, took all my…read morephone calls and answered all my questions he guided me to this store where I Met Kayla! Kayla was exceptionally professional, and got me in and out of the store in such a timely manner. I cannot recommend Kayla and her store enough. It was definitely worth the 45 minute drive!

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

They place is awesome and very friendly but I am knocking 1 star because they had their doors…read moreclosed 10 mins early for lunch I came in at 11:50 and doors were already locked. I understand 5 mins early, but not 10

I USUALLY GO TO VISION CENTER CAUSE NOT ONLY IS THEIR SERVICE INCREDIBLE BUT THEY ARE SO HELPFUL…read moreAND HAVE AMAZING CUSTOMER SERVICE . So first of all I was having trouble placing an order online because I didn't know my prescription so I called and some incompetent person from another country answers and was so rude and slow! Anyways told them to transfer me to the store they did and this guy named Edwardo answers rude guy! Superrr rude needs to find another job cause he clearly hates his job I tell him my situation and how I'm trying to use the 20% online and how it's not letting me and I tell him I don't know why and he's like well I don know why either having a total attitude. Instead of answering differently and trying to help out! And he tells me if I want my prescription to come in person and that they had the contacts in! So I went I get a told a different thing! I don't have an issue with the girl who helped me cause she was so sweet but tha edgardo guy wasted my time! Not only did I drive for no reason but his terrible attitude! Find better people! Literally hate coming here

I was warmly welcomed by Sol and got down to business - no waiting. My insurance provider (Aetna)…read moreuses this firm for optical services, and I had a prescription from my ophthalmologist. Sol offered many options (at an uncharge) but that's what he's supposed to do. I'm delaying my decision, but the experience was more than acceptable.

Had an emergency check up due to chemical on my eye and was treated asap would recommend!read more

Worst customer service I have ever experienced. They greet you by saying what did you need. They…read moreget your info and with no other customers in the store and 6 people working have you take a seat and wait. No sense of urgency, rude and just overall a terrible experience.

I was skeptical and because of insurance, I had to find a new doctor. I was so pleased with the…read moredoctor and the office. Very friendly from the start snd the doctor explained everything as he went!

Dr. Patel is great! He's professional, friendly, and very informative. I appreciate how he explains…read morewhat he's doing along with the reason why throughout the exam. His staff is always kind and helpful as well.

The team here was awesome! Everyone was very friendly and helpful they answered all my questions…read morebefore I even asked. Dr Cabrera was very thorough with her exam, and explained everything that she was doing and my results. I also loved how quick they attended me despite the full waiting room. The best part is it was very affordable :) Thank you

Came here based on a recommendation by family friend so I thought I'd give them a try....by far the…read moreworst decision I could have made. Initial Visit - July 2018 Initial appointment made with ease for my daughter and I. She was getting new glasses and I was getting new contacts so we completed our eye exams and placed our order. The associate who was assisting us after the exam had several difficulties with the system. Not sure if she was new or just having issues that day but we were there for over an hour trying to get our orders placed. She (associate) tried multiple times to receive help from other staff members there including from the office manager Ronnie throughout the entire process but was not assisted until the very end. Why? Just a guess but witnessed multiple people stop in just to VISIT with staff, along with seeing the staff chatting and laughing amount themselves. I paid via insurance and covered the remainder in full, after that I left frustrated but I let it go and thought I'd hope for the best. Staff advised they would call when the orders came in. Three weeks after initial visit - July 2018 Daughter glasses came in three weeks after the eye exam appointment. Just over a week after the vision center's estimated arrival. Did they call me? Nope. I called...twice. The first after 10 days, confirmed the order was not in yet. The second time I called at the 3 week mark at which time staff confirmed the glasses were awaiting pick up. Upon picking up the glasses and having them fitted, I also ask the associate helping us if my contacts had came in yet. Associate confirmed no, they would call when they arrived. August 2018 1st week of August I call to follow up on my contacts as I still have not heard back yet, mind you...1 month now of waiting. Associate confirmed no, they would call when they arrived. September 2018 Still nothing. I decide it would be best to go in to ask this time around. Was greeted by an associate who first asked if I called to confirm they were in. I let her know this was an order placed 2 months prior and I had not received a phone call. She checks and asks me to have a seat. Eventually she comes around to let me know her manager is looking for them and says 'sorry' and leaves her other patients info right on the desk I'm waiting at. I am left sitting for nearly 15 minutes when eventually the office manager Ronnie comes by. She sits down and non nonchalantly states the will be reaching out to follow up to see where the order is at because it has not arrived. Ronnie displays zero lack of empathy of the situation, zero customer service, and makes the comment "usually our customers contact us then we follow up". Each time with more rudeness. Till the third occurrence to which I remind her of all the follow ups I have completed on my part. I will be following up with Corporate on the matter. The lack of professionalism, lack of customer service, unethical behavior on top of the noted HIPAA violation is absolutely horrendous. Take your business and go elsewhere!

Today i finally decided to have my eyes examined after putting it off for years, This wasn't my…read morefirst time, I've been to other optometrist, every time everyone of them felt like my vision wasn't their main priority or me as a patient, instead Just expected to be another sale, as the doctors would rush through my exam for their staff of wolves could Sale me on some designer frames that usually didn't fit and looked horrible. But not at Primera Vista optical, as soon as I walked through the door I was pleasantly greeted, my time was a priority to them as well as my health and vision. The staff at Primera Vista was helpful from the very start and once it was time for the exam I was introduced to the doctor where again I was pleasantly greeted. She was absolutely amazing, spent the time to really hone down my eye sight to near perfect while explaining every detail why my eye sight was the way it was. The actual HONEST level of care you expect from a doctor. After the exam I returned to the Primera Vista's lobby to try on some frames just to get an idea of what I was looking for, not expecting to purchase anything at that moment because in the past I usually ordered them online but in doing so you never really know if they fit right or look good. Not once was I attacked by Primera Vista's staff or felt pressured into buying anything but, with so many frame options I decided to ask for an outside opinion. Primera Vista's whole staff helped me with their honest input on what looked good on me and what fit well. It really helped me find a frame I was confident with and felt confident in. When I asked the price expecting some outrageous number to a pleasant surprise it was around the same price as online and I will get my glasses so much faster plus I actually know I like the frames. The experience was so incredible I just had to share it with everyone as I wish more places would treat their patients like this. Primera Vista took great care of me and If you want to have this same experience, I highly recommend Primera Vista Optical.

Amazing selection no matter the budget I snapped my husbands glasses over the weekend and was in…read moreand out with in hour with a new Frame. I will be returning for future eyewear needs.

They moved with no forwarding information and I never received my Meta Glasses that I paid for SCAM.read more

They seem to be permanently closed. My son ordered and paid for contacts and didn't get them either…read moreto the tune of $300! I wish this practice would have told us the lab's information so that we could get the contacts somehow before shutting down!!?? Loved the doctor! The techs were awful.

The staff member that greeted me (seated to the far left of the counter) wasn't cheerful, but…read moreanother staff member stepped up and made our visit very welcoming and pleasant. I guess some staff get out of bed on the wrong side, but greeting customers with a smile is important. Thank you for helping us

The staff at this location have been dishonest every step of the way. The latest example, my wife…read moreand I walked in to pick up the contacts (which was a horrible process to get through) we were told that she had to do a class before they can release the contacts to my wife. Assuming it could be done right away, NOPE. The representative told us it would take an hour or so so they would have to schedule the pick up. We were there at 5:15 PM and they close at 6. The next day, I called and spoke to another rep and I was told it would take up to 15 minutes max....... CLEARLY they did not want to work the day before to get the contacts fulfilled..... PURE LAZYNESS and Unwillingness to provide basic service. I WOULD NEVER recommend Nationwide to ANYONE .

Ectremely low on customer service. Do yourself a favor and find a clinic that at the very least can…read morebe bothered to have a human being check you in.

From the owner: Southwestern Eye Center offers a full spectrum of medical and surgical eye care through a team of…read morehighly trained specialists. Patients have access to comprehensive eye exams, LASIK and vision correction, advanced treatment for dry eye and glaucoma, and subspecialty care in cornea, retina, and low vision. Select providers also offer cosmetic and reconstructive eyelid surgery, ocular prosthetics, and pediatric eye care. With a commitment to excellence and convenience, Southwestern Eye Center delivers integrated care across a wide network of locations in the Southwest.