Throughout the process of setting my appointment to the exceptional care I received at my…read moreappointment at West Valley Vision, I rate this establishment 5 out of 5 stars!

The entire staff and doctors are professional and efficient. The selection of frames is large and…read morethe staff help find the right frames for me and my family. My son has a simple prescription but my husband has a very complicated prescription and frame needs. My face is small but my nose bridge is too large for any usual small frame. So helping us get suitable frames is no small accomplishment!

Ann took care of us and was super friendly, courteous and very helpful. As soon as we walked we…read morewere greeted and told someone would assist us since everyone was attending other customers. 3 minutes later Ann began taking care of us. She walked us through the whole process and we ordered some glasses. She really made us feel welcome and cared for. Softens the blow for a major necessary purchase. Thank you. I did notice everything was clean and in order. Floors, mirrors etc.

The 2.8 stars makes sense. The service here is just absolutely horrific, after 2 years of going…read morehere I think I'm just done. As if customer service isn't the bare minimum of everyone's task.

Richard is amazing!! Not only did he go out of his way of finding me the best glasses, he also…read morehelped me get them at an affordable price. You don't see service like that anywhere. I really appreciate this place and this is my second year coming here after bouncing around so many places. Highly recommend! Dr Steven Wan is also great!

Same-Day glasses took 3 weeks for us. No special order or anything out of the ordinary.read more

Not sure why this location has such low ratings... I have been coming here annually for my eye…read moreexams and contacts for the last 3-4 years and have always had a pleasant experience. All of the staff have been great and I love how convenient it is to get an appointment and I'm always in and out!

I came in to get my glasses adjusted and nose pieces fixed and lucy was awesome and very sweet. My…read moreglasses have a lot of wear n tear and she fixed them with no hesitation or judgement. She even offered to deep clean them. I love this location very positive customer service and fast service.

I've been a customer at this place for the last 10 years. I love the employees. Super friendly and…read morekindly. Recently I called for my annual eye exam. Every time someone from a call center not in AZ would answer. I'd ask do you know if this is the location right by Safeway. And she started reciting address. I stopped her and said I already know the address just wanted to double check that they were next to Safeway. Call center gal was very rude she told me I have to finish reading you the entire Address. Then I asked how many locations are there on west side. She began reciting off every address of a nation wide on her screen. I kindly said I just need to know if it's near Safeway. Reply well I've given you every address for nationwide. Did you have any other questions. Felt like I was being pranked by someone. lol. Go back to having local store people answer phones please.

Sales people and most of the staff can be condescending and try to upsell you without disclosure…read moreand hope you don't notice I guess. I will not be going back. They did fix the problem however. I'll either go to another location or a different eyeglass business next time.

About 2 months ago, I took out my contacts, put them into the cleaning solution, and reached for my…read moreglasses, which weren't where they were supposed to be. I subsequently walked around the house, barely able to see, trying to figure out where I had left them, wandering from room to room, closely looking at every table and countertop. "NO MORE", I said. I wanted options to be less reliant on glasses and contacts, on which I've been dependent for over 40 years. I made an appointment with Dr. Hwang, and from the moment I walked into the office, I knew I was good hands. Everybody was friendly, professional, and personable. I can actually list names of his staff with whom I interacted; they are all so easy to deal with and talk to! Dr. Hwang came into the exam room and we discussed my options, which included LASIK and IOLs (intraocular lenses). He is crazy smart and not only completely answered all my questions, I could actually understand everything he said; he's got a really good talent for making the complicated things easy. I couldn't have asked for a better specialist to help guide me through the process. After careful thought and weighing the pros and cons he laid out, I decided to have refractive lens exchange (RLE) which basically is cataract surgery but without my having cataracts. I chose a newer, extended range lens similar to a multi-focal that promises good near vision as well as distance. He performed the surgery a month ago. The surgery staff were just as amazing as his office staff; they work together like a well-oiled machine. Everyone was friendly, respectful, professional, and overall blew me away with how little it felt like actual surgery. The experience was painless, not even uncomfortable. It was quick. It was easy. That night I woke up and glanced at my alarm clock, and realized I could see it from lying down; no more reaching out to pull it closer! I went back to work two days after the surgery, seeing near, seeing far, seeing the computer screen, all without needing to reach for my glasses. It's amazing! The most impressive thing of all is I will never get cataracts and my vision won't significantly change as I get older. I want to give a big shoutout to Dr. Hwang, his staff, and the surgery center for taking such fantastic care of me. Thank you!

First, the doctor was great, but the staff needs work. Showed up for my eye exam and presented my…read moreinsurance card. She asked if I had proof of eye coverage. I said I had it on my ins. She wanted and asked for written proof or she had to charge me. I paid the fee and went home, verified I had coverage, and called back. I was told I already paid and that was that. I called my provider who called them to tell them I was covered and to bill them. When I called back, I was told I would not get a refund unless they were paid in 3-4 weeks. I was telling this to the place I went to get my glasses from who verified my coverage from the card, and they thought it was crazy. Our consensus was incompetent or lazy; I am going with both.

I never thought to look for classes at Jc Penney. I am so glad I stopped in to check it out…read more I love the employees, they are very kind and helpful. Sam is amazing! I got amn awesome deal on my Rx sun glasses, and then a few weeks later caught another amazing deal for glasses. The HD you can get for your glasses is amazing, everything you see is crisp! I highly recommend this store to anyone, I will only be going here from now on.

I recently left a poor review of this establishment, and I want to take a moment to advise an…read moreup-date. After my recent review I received a message from Jessica asking if I would reach out and explain my issue. I did, and she told me she would contact management....... Surprisingly, received a call from Kim at the store. Again, I expressed my disappointment regarding my experience. I said I was not complaining to get anything- I didn't want anything, just letting them know they had issues to address. Kim asked me to give her a week to talk to her people and she would get back to me. She called me tonight and I will say that Kim went above and beyond what was expected. I will say- before you drive by Nationwide Vision in Goodyear- stop in and give them a try... They did more than make things right for me. Thank you, Kim.

Muy buen lugar , buena atención ayuda en todo la Muchacha…read moreque está al frente del mostrador es simpática aparte hablaba español la Que me hizo el Examen también muy simpática a esos lugares debemos ir , el doctor y todo el personal excelente recomendado % muchas

It's always a pleasure being treated by Dr. Juarez…read more His knowledge and bedside manner are fabulous. His quick wit and knowledge of different treatments and insurance make him a premier provider in eyecare. With weekend hours, morning and evening hours, and a full-frame center coming to this location, all your eye care needs are taken care of in one place.

They place is awesome and very friendly but I am knocking 1 star because they had their doors…read moreclosed 10 mins early for lunch I came in at 11:50 and doors were already locked. I understand 5 mins early, but not 10

I had my first visit here last week and it was the best. I was worried about the outcome because I…read morewasn't sure how good or bad my vision was. The assistant that completed all of my tests was very helpful. She was patient and thorough with explaining everything. The doctor, Beth, was very informative and helpful. I can tell she is passionate about her profession. I asked about bringing my children in and they gave me everything I needed to do so. They even made my appointment for me for a specialist I have to see. Everyone was super friendly and knowledgeable. I didn't have to get frames, but they also have a large selection of frames and contact lenses. It's like a one stop shop for your eyeballs.

Great eye specialists. They have a wide range of state-of-the-art equipment to keep your eyesight…read moreprimo. The office is very relaxed and beautifully designed. The doctors could not be more friendly and helpful. Overall great experiences every time I have an appointment.