We've been using Nature Pacific Pest Services for about 6 years and couldn't be happier. Our technician Angel truly lives up to his name -- he has the personality of an angel! He's always friendly, professional, and very knowledgeable. Before their service, our ant problem was terrible. Ants were constantly coming into the house and we couldn't even leave our cats' food out without them swarming. Since we started with Nature Pacific, the ants no longer come inside our home. We have both dogs and cats, so using a pest control company that is pet-friendly and doesn't rely on harsh chemicals was extremely important to us. This company has been amazing. Great service, trustworthy, and pet-safe. Highly recommend! read more

Tony from Nature Pacific came to my home for an estimate on removing critters from my subfloor by putting a one way door with a camera in one of the vents and installing 5 new fire resistant vents.He was straight forward on what needed to be done and gave me a reasonable estimate. I accepted the offer and on the 3rd day he came back and finished the work. He was honest, and did a great job within 2 hours. He was very professional !! Definitely will use this company again for future needs!!! read more

Nature Pacific Pest Services truly goes above and beyond with their exceptional, all-inclusive services. When I discovered an unnoticed flood under my home from an HVAC leak, they came to the rescue! Tony took the lead to quickly address all issues--water-damaged wood, termite trails, rodents in the attic, wood bees boring holes, missing subfloor beams, clogged gutters and even redirecting a leaky water heater pipe. Not only did they tackle all of these issues, but they also rebuilt the closet to make space for the new, larger HVAC system. NPPS to the rescue! Tony is a master of many trades. From project management and pest control to picking up supplies at Home Depot and hands-on construction, he handled everything with remarkable efficiency, expertise and responsiveness, saving me both time and money. His team coordinated seamlessly with other crews to ensure everything was completed on time and within budget, despite the project's complexity. Their yearly maintenance plan gives me peace of mind that I'm well-protected moving forward. A huge thank you and my highest recommendation to Nature Pacific Pest Services--they're truly the team to trust! read more

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We recently called Nature Pacific to get a quote on wasp removal and they came out the next day to treat for us. The price quoted was what we paid. Tony, who came out to help us, was friendly and explained what he was doing, which only took about 20 minutes at most. We still hear some wasp activity the next day, but it's definitely slowed, so we will keep an eye on it! Very prompt and friendly service from what we experienced so far. read more

Guess we had the rare bad experience. Promised to vacuum up rat poo in our crawl space in the written bid, but then renegotiated and wanted significantly more funds to complete that task. We passed. Now we are having rat activity within the one year warranty window. Have called, emailed, and texted with no response. read more

I moved into a lovely home in the El Verano neighborhood of Sonoma. I was greeted by thousands of little ants, both inside my house and outside in my shed. I tried many safe methods of ant control, but the hotter it got outside the bigger the "any party" inside. Nature Pacific sent an awesome pest professional who made all of the uninvited ant guests find a new place to hang out. He sprayed all of the areas that the ant were using to travel (bathroom, kitchen, bedrooms, etc.) After a day, there wan't one single ant attempting to get inside. Thank you so much making our home an ant-free zone. My daughter and I are very appreciative and we highly recommend your services. read more

The BEST pest service! We were dealing with ants in the house for 6+ months and I wish I would have called them sooner. Scheduling was easy and professional. When I didn't return their telephone message, they sent a text (which I prefer). Zack, the technician, was kind and thorough. The ants were gone within a couple of days, and we're enjoying peace again at home. read more

Based on Yelp reviews decided to utilize this company to address a major rat problem in our house. Their representative came out to inspect and made us aware of potential entry points and placed the cheap wood traps with peanut butter. We told them we had cats in the house and wanted safe traps. Our rat problem got worse and I called and requested a supervisor call back which never happened. Their office staff seem to have no knowledge of their processes. Then was informed the only way to reach someone is through email. When a customer is having an escalated issue I expect a professional company would take the extra effort to communicate and assist with long and short term possible solutions. Because we used our handi person to seal possible entrance points and not use them they offer 0 guarantee. We had the second visit by their staff and their traps had caught no rodents. Because of the escalation in the house we went out and purchased our own glue traps and got 7 of them. Also found a major entry point in the kitchen their inspection missed. In addition to be fair we had not paid their invoice which was my fault due to getting Covid and out of commission for weeks. Got a call from their billing dept and told them I will pay it yesterday which I did. And again trying to explain our dissatisfaction just got the run around and after getting collection threats hung up on them. If they placed as much energy into meeting the customer through a sense of understanding as collecting payment there would be a different outcome. This is the level of collection threat Not a threat, just informing you on our process. A client who doesn't pay gets sent to collections and refereed to our legal department and the is contacted with a mechanics lien notice. What happened to we will take every effort to support you and thank you for committing to pay your invoice today. What I expected from a company with good Yelp reviews one someone calls asking for help that someone of responsibility calls back. After hearing of a worsening situation to provide short term solutions and show the client you care and understand. having aggressive rodents in one's home is pretty scary for those living there. read more

Great staff, knowledgeable, quick responding ! They have helped our home stay rodent free for several years now! Highly recommend

Terrible experience with these guys. The inspector/supervisor Angel most of all. Had them come out to do an inspection and give me a quote for the work. They gave me a quote for only a small part of the work and "forgot " about the rest so when the tech got there he had no idea about the full scope of the work and then tried to triple the price after work had started. When I called and confronted him angel was the one who took the call and said it is what it is and did nothing to try to fix the situation. For the work they did do the price was outrageous. And I can't prove it because I don't go in the attic I can't say 100%but I think he damaged my hvac ducting during the inspection which i also had to get fixed. The guys that fixed it said someone shoved it out of their way to get in the attic and since itvhad been working all winter and no one but him went into the attic I can only assume he did and didn't want to admit it. They are liars and will misrepresent the cost to get a contract. read more

I read a few reviews from the Pacific Nature Pest Service Web site and all I can say is that those that had nice things to say about this company must have gotten the "A" Team. I got the "B" Team which consisted of Angel Poblano, Supervisor and 2nd in command to his cousin, Bobbie Ramirez, owner of Nature Pacific. Angel Poblano is also the supervisor to Angel C,field worker,(the lazy/liar,untrustworthy worker) and Zack, the bully, these 3 I was stuck with. Angel C. is also a relative (what is that old adage "never hire friends or relatives"). I had purchased 7 locked bait boxes from google, which I put around the exterior of the house, and I asked if these bait boxes could also be checked when Angel C. checks the Nature Pacific traps (Nature Pacific uses cheap wood traps-which they pick up when the 3 inspection, per contract , are performed.Angel C. checked with his office and was told ok to service my traps if I would allow him to put EPA labels on the boxes allowing Nature Pacific Pest Services to service/bait the boxes.I said yes,so Angel C came back in 5 minutes, said he put labels on all the boxes and baited all the boxes.I questioned Angel C. since he did it so fast, I took me over 1 hour to bait the boxes, hard to open) Angel C .said yes, to baiting and labeling all the boxes. I asked at least 4 or 5 times if baited all the boxes, each time he looked me in the eye and said yes, all labeled and baited .So I asked him if he had a master key to open the boxes, he said no, he used a screwdriver, I asked him to show me his short cut. picked up the first box, one he butchered with a screwdriver, had bait in it, and there was another box, so he opened that one, it was full of dirt, no bait in it, and he had the nerve to tell me, mice got to it already, I asked, with us standing right here?. He left, I picked up all the boxes to check, none were filled, all full of dirt, no bait, he lied to me. I sent an e-mail to Dalia Sanchez, office gal, and asked that she pass the e-mail onto Bobbie Ramirez, the owner,she replied back "hope someone from the team touched base with me, regarding your previous email ,as I did indeed pass it along to my managers" I have no idea if Bobby Ramirez, owner received it or just passed onto Poblano. Poblano phoned me ,was only interested in protecting Angel C. ,Poblano was questioning me, I asked if he read my e-mail, it is all explained, and I said I don't want Angel C. back to do the 3rd and last service, his reply my area is Angel C. territory and all his other workers are busy with their own territory, could he send Angie C. I said NO. so that is where Bully, Zack came to be. Had a chip on his shoulder, I figured he had been brainwashed about me. Zack opened the crawl space, didn't go in, just reached down and picked up his cheap wood traps, apparently they don't check the crawl space, only do it during the first inspection. He went to attic, took his cheap wood traps, put in a bag, then said he would go outside for the labels. He picked up bait boxes, tore off the labels, I kept asking him, aren't you going to open them and bait them, didn't answer me, just kept going to the bait boxe and tearing off labels, after he had several labels in his hand, and I kept asking if he was going to open the boxes, he finally answered me with the torn labels in his hand and said "he can't open the boxes, because they don't have labels, my reply you just tore off the labels, they are in your hand. I have never heard the tone said in such a nasty way as he told me to: HAVE A NICE DAY-LADY"repeated it all the way to his truck, with me asking him to call the office, so I can speak to someone, he said NO, THEN REPEATED AGAIN FOR THE 4TH TIME HAVE A NICE DAY LADY' at that point I threw my hands up and said "GO TO HELL", he jumps out of his truck and shouts at me "NO ONE LIKES YOU, NO ONE WANTS TO WORK FOR YOU"-AND NASTILY AGAIN TELLS ME TO HAVE A NICE DAY LADY.. I wonder if customers are treated the way I was, how long Bobbie Ramirez, Nature Pacific will be in business. Sondra Johnso read more

I want to update my previous review just to mention that a representative from the company came out to make an in person apology for the problems we had with our service. In addition, I received an email from another rep., also apologizing. "Too little, too late" was my response, but it seems they are trying. Hopefully they are learning that good customer service is critical to building a business. At this point, I might give them another chance. read more

Pro-tip: the business responded quickly to a phone call, but does not use the Yelp messaging system, so I'm glad I called too. Very friendly customer service! The owner was so thoughtful & helpful. He asked lots of helpful questions & found out exactly what my needs were. I was told that they were very busy with appointments, but they accommodated us since they knew we had rats in our home. Nature Pacific came for the initial inspection & set-up rat traps beneath our house, in the attic, garage & 2 in our kitchen since that's where we had seen them initially. The tech arrived on time & was also so friendly and helpful. We opted for the 1x a week re-check & removal of any trapped rats, so I'm hopeful the problem will be taken care of! read more

Rats-oh no! I needed help addressing a rat issue, and wanted to make sure to go with a company that was thorough. Nature Pacific came highly recommended from two different people, so I felt good about calling them. I'm very glad I did! They were able to do a thorough clean up, and they had no issues doing a thorough inspection and doing the work that needed to be done. They are also helping keep the rats away so the problem doesn't come back! read more

Last month (May 2021), I had a bunch of ants coming into my living room/kitchen and they were driving me nuts. I could not figure out where they were coming from, so after much head-scratching and frustration, I contacted Nature Pacific Pest Services. They were quick to respond, were up front about the approximate cost (based on the information I provided), and they had someone to my house within a couple of days. The pest control specialist, Bobby Ramirez, was excellent. He was friendly and very professional. He provided a lot of information about the type of ants we were seeing and what type of pest control method he was using to mitigate them. He had told me that it could take several days to see no ants whatsoever, but luckily for me, I stopped seeing any ants the very next day and have not seen them since. Also, the cost was exactly what they quoted me, which I really appreciated. So all and all, if the need should arise in the future, I would definitely use them again. read more

Wasps, spiders & cob-webs: We have a tri-level home in Rohnert Park, so keeping spiders and cobwebs off the higher levels has always been impossible. Not any more. Our home and yard looks amazing and practically cob-web free between our monthly service. This spring our home was swarming with wasps in the front and back yard. We literally could not go outside and work in the yard or relax on the deck. They found several nests under our roof line, removed them and sprayed. We haven't seen a wasps since. I love how their products are all natural and their a smaller, locally owned and operated company. I highly recommend Nature Pacific Pest Services. read more

Very unreliable pest company. Start jobs, schedule visits and don't finish services. Unprofessional, lack of integrity, character and work ethic. Don't recommend. read more

Bobby and his team at Nature Pacific Pest Control were absolutely great! With the record breaking warm weather we just had I soon came to find out I had a very bad termite problem. Nature pacific came out quick and promptly within a couple days of booking my appt. Bobby was very friendly, respectful and professional. He explained the situation at hand, gave me several options to address the problem and from there the job got done very quickly! The rest of his team assisting him were all equally awesome, very personable and respectful of my home. I would definitely recommend Nature Pacific to anyone with any pest problem. I love that they are a smaller local company, you can tell they actually care about your issue and pride themselves on coming up with solutions to resolve the problem for good! read more

Best Pest control service in Sonoma county hands down. Very professional, extremely Thorough, knowledgeable, amazing customer service from start to finish!!! read more

Call these guys first if you live in the north bay! They are very thorough and attentive. They definitely go above beyond. We are very happy with the service we received. read more

We had a yellow jacket nest in one of the garden beds in front of my office. I called Nature Pacific and they were on site within a couple hours and took care of the yellow jackets. Super fast service and they did a great job before someone got hurt. read more

I'm so grateful to have a company that cares so much about the quality of service, I cannot recommend these guys enough, Bobby is an amazing person doing the best services in the area. A great family man who cares about our community and has an incredible knowledge of keeping our homes safe. Thank you for all you always. read more

Want to give a big thanks to Bobby and his team. They are true professionals that get the job done. I highly recommend them

I called this company about a mite problem where I was renting. The owner told me that he had no way of identifying mites, as they are nearly microscopic and impossible to see, but if I was being bitten, he could certainly treat the place for mites. Then after speaking with my landlord, he came over, walked into my room, looked around, and said "Well I don't see any mites, so I can't treat for them." Completely changed his story after talking with my landlord. I told him about the ongoing rat infestation there, and showed him all of the bites all over me, but he stuck to his story. I suspect that he took a payoff from my landlord to twist things around like that. Most Likely. My housemates & I were Very disappointed, as we had been suffering Horribly for months, and had hoped that we would finally get the place treated. He told me I should Move. Thanks for the help. Dishonest & Unethical business practice. read more

I highly recommend Bobby and his team at Nature Pacific Pest Services. His prices are incredible. Bobby and his team went above and beyond in providing services for my home. Not only was he knowledgeable but he also helped inform myself and my family. He inspected the house, the whole inside, all attics, and underneath both sides of my home. He and his team have followed up with me every week regarding the traps and his incredible services. They followed social distancing protocols, arrived with their own PPE, which was greatly appreciated with a compromised family member in the home. Bobby even went out of his way to move things for my disabled father. read more

We have been using Nature Pacific for about 7 months now. Angel (sp) has been performing our routine check ups monthly. He's been a great help and answers any and all questions I have. Keeps us informed on what he is doing and any recommendations they have to ensure we stay ahead of the goffers and rodents at our house. The customer service is spot on and they are extremely responsive. I will always recommend Nature Pacific's Team! Thank you for all the help!!! read more

Was hearing something in my chimney. I called and set up an appointment to have it inspected. Bobby showed up right on time, and identified the noise in the chimney as bats and helped resolve the issue. Very professional and courteous. Highly recommend. read more

Nature Pacific took care of a mouse problem in my home. They arrived on time and ready for work. They closed the holes in my home where the mice were entering. This work required some difficult access to crawlspace and subfloor areas. Nature Pacific followed up on this process with several visits until the mice were gone. And, the mice are still gone. read more

Bobby was great! Awesome service, competitive pricing and extremely professional. Would highly recommend to anyone and everyone. I had my home treated for bug and wasps. Bobby is punctual, informative, and provides all around exceptional service. read more

Bobby was awesome. Showed up on time, professional, knowledgeable and got the job done. Very nice guy and local business worth supporting. Would recommend highly. read more

Bobby came out and sprayed my house! He did an amazing job, was on time, answered all of the questions i had for him! The price was also affordable I would definitely recommend! Thanks so much!! read more

Such an awesome company to work with. Bobby has treated treated for ants, rats and spiders at our house for a while now.. we have zero issues with pests these days because of Nature Pacific. Bobby's like a pest remediation scientist or something. He knows more about critters than anyone I've met. I highly recommend his service! read more

Bobbi is in the middle of getting rid of a systemic rat problem at our house. His plan of action is very good. He is hitting the problem from many angles. He takes the time to explain what he is doing as well. He is professional, friendly, and knows what he is doing. I highly recommend him to anyone that has rat problems. He is using all kid and dog friendly measures. We look forward to being rat free at the end of his work at the house and have faith it will be done. The homework he has given us is helping us change our habits so that we do not mistakenly encourage the rats. Thank you for your work Bobbi! read more

Bobby Ramirez of Nature Pacific Pest Services came to my house to consult on a pest infestation...namely, "Springtails" First of all, Bobby is the kind of guy you meet and would immediately give him the key to your house if you were going on vacation. I mean that in the sense that I instantly felt a sense of trust and a bond of friendship. As far as his professional capabilities, he inspected the property, made his recommendations, and took a huge frustration & burden off my plate by offering his services and letting me know his terms. I have set up a bi-monthly plan with him to spray the perimeter of the house and also in the storage shop that I call "Black Widow-ville" I learned that he also sprays for weeds and I promptly signed up for that service as well. He sprayed on the same day and it was a pleasant smell of Thyme, Mint and other herbal things....I think it's a secret blend of 11 herbs & spices. I am thrilled that I have a bimonthly service now for insects....and thrilled that I no longer have to pull weeds. Thanks, Bobby! https://naturepacificpest.com read more

Bobby should be the first person you call if you have any sort of pest problem! When we first bought our house we had rats and he got that problem under control so fast!! He went all around the property and identified every which way the rats could get in, he sealed everything up and we have had no issues for over a year now. We signed up for his bi monthly pest inspection and we have been happily bug and pest free! It's well worth the money, which is extremely reasonable I might add. He is personable, professional and on time. We will be customers for as long as Bobby is in business! read more

Nature pacific pest service is reliable, punctual and professional. Their workers are Charismatic and will go above and beyond to make sure your problems are solved. read more

Bobby came in to do a service around the house. Kind, knowledgeable and dealt with my barking dog service was fast and easy! Definitely utilizing this in the future. read more

I highly recommend Nature Pacific Pest Services! Not only are the services effective, Bobby and his team are kind, helpful, safe, and reliable. They have done services for ant infestations, wasps, and rats over the past year and we are very grateful to have found such a trusted business. Knowing that a family business is helping our family feels great, thank you Bobby, Yali, and the rest of Nature Pacific! read more

I wanted to rid the hackberry tree in my front yard of woolly aphids without killing the bees which are so endangered now by the prolific use of pesticides, so I switched from the exterminator I had been using to Nature Pacific because they advertise themselves as "Earth Friendly". Their quote was 4 times the price of the service I had been using, but I decided to give them a try. The previous service had required a signed waiver from the next door neighbor for spraying since the tree hangs over their driveway, and they wouldn't spray if the wind was over 5 mph. The new service said that they didn't need a waiver because the spray is not toxic. I asked them what product they use, and they said they didn't know as they use a sub-contractor, who showed up after the time window of ETA passed and the wind had come up. They said that the spray would kill bees. I told them to skip the spray. Then they injected a chemical into the ground. I asked afterward what they had used, and it is a toxic chemical that not only kills bees but also can contaminate the groundwater and has caused vomiting, rashes, confusion, and dizziness in farmworkers when used in agriculture. Doesn't sound very earth friendly. And they still charged me the full amount even though I only went with half of the treatment. Then they asked me to vote for them for best exterminator in Sonoma County, before they even responded to my concerns. read more

I had ants all over my home and Nature Pacific Pest Services (NPPS) came in and took care of my problem. Having children in my home it is important that the material being used is kid friendly, and that was exactly what NPPS offered. Thanks again for the great work! read more