Best experience and service. They helped me get into a nice clean reliable car at a great price. My…read morecredit wasn't that great but they made sure I left with a vehicle I could afford and loved.

After spending three days viewing vehicles, test driving, calling, working numbers, and coming up…read moreshort, it turned out the best deal was right in our own backyard at Citrus Motors. We were on the hunt for an EV9 that matched our preferences, and came up against dealers unwilling to drop their dealer add-ons, unwilling to be transparent with numbers, and overall giving us bad vibes. Enter Citrus Motors Kia. A phone call from Walter and the manager and we were able to come to agreement on a brand new EV9 GT Line. We got there as they were closing up shop but the team stayed until we were ready to roll. Side note, this happens to be the second Kia we have purchased from this particular dealer. Last time, they were located elsewhere. The new facility on Guasti is clean and even the restrooms smell good. Cool decor, free water and coffee, a couple of vending machines, and comfortable seating are nice amenities while you wait. Also, this is the only dealer that has offered a clean and tech-savvy signing experience in my 25 years of car-buying (all electronic). And all the guys who helped us out were super cool. Shout out to Michael V. for being efficient, thorough, and professional. We forgive him for being a Niners fan. Walter was awesome, as well. The EV9 is a super cool vehicle and we're pleased to be an all EV household now. Two thumbs up, highly recommend

Don't buy a Ford from here! I'll never buy a Ford again. I spent a lot of money on a truck only for…read morethe rear differential to completely fall apart at 17,000 miles. Citrus Ford refused to help me. Communication is terrible, as others have noted. They use middle men to make it difficult to get help. No one was rude to me, I'll give them that. But no one was willing to step in and make it right; everyone passively shrugged and said "yea that sucks" as if it happens to new Fords all the time. I guess maybe it does! I spoke with the service manager, a sales rep, one tech and all three assured me that it's absurd to expect a customer to cover a nearly $8000 power-train repair on a truck this new. I applied for Ford's "Goodwill Assistance" program but was told I do not qualify and that they couldn't tell me why. I was offered a $1,500 discount (the price they charged me to diagnose) IF I completed the nearly $8000 worth of work, but I declined to give them any more of my money. I walked away; they got $1000 and I got a truck that doesn't work. If you're a loyal, paying customer, this is what it gets you here: a defective vehicle, a runaround, and a massive bill with zero accountability. Do yourself a favor and take your business to a dealership that actually stands behind what they sell. I won't be back, and I'd strongly encourage you to spend your money somewhere else.

If I could give Empire Nissan and Service Advisor **Steven Trevino** 10 stars, I would! After a…read moretotal nightmare at our local dealership in Victorville, CA, that left us carless for days, scammed with fake diagnostics, and charged over $1,000 for unauthorized work, we brought our 2025 Nissan Kicks down the hill to Empire Nissan for a second opinion. From the second we arrived, Steven Trevino was an absolute lifesaver. He was honest, deeply sincere, and highly communicative. Unlike our previous experience where everything was just shady "word-of-mouth," Steven and his team actually took the time to fully inspect our car and wrote down *every single detail* perfectly. They completely exposed the fraudulent diagnosis we were given elsewhere. Steven's technicians proved our steering rack was perfectly fine and instead found the real culprits: separated lower control arm bushings and a steering angle sensor error. Steven handled everything professionally, getting those factory defects completely repaired under our warranty for $0.00! (The other dealership Valley Hi Nissan, Victorville, CA) had forced us to drive on a failing suspension, our front tires were completely ruined, but Steven got us sorted out with brand new tires and a precision alignment. I just picked up the car, and it drives as good as new. I would love to come here again. Save yourself your time at Valley Hi Nissan Victorville, and go somewhere where they actually value you and your money, and where they actually take good care of you. I promise you, this is where I'll be going from now on! It really sucks having a Nissan dealership right in the High Desert where I live and not even being able to go there because they're not trustworthy. Steven Trevino completely restored our faith and protected our family's safety. Make the drive down the hill to Empire, they do excellent work and treat you with real honesty!

Do not come here! We went here and they tried to rip us off by quoting a price over 5 times higher…read morethan another local mechanic that I called asking about the exact same simple job. When I caught on to their price gouging and tried walking away, the service advisor threw a total tantrum. Completely unprofessional and dishonest business. Save your money and go somewhere else!

We just bought a new Tucson from Peter Gad, a sales rep there at Ontario Hyundai and what a great…read moreexperience! Peter and I texted and Peter was able to get me the "Out-the-Door" price without any fanfare that you sometimes have to go through in buying a new car. Peter was kind and professional and took the extra time and effort to help us remove the roof rack attachments. Thank you again, Peter and the entire team at Ontario Hyundai!

I was just there looking for an ioniq 5 and the salesman that met me wasn't very friendly at all…read more I didn't get his name because he didn't even greet me nor shake my hand. He acted like he was doing me favor. The car I was looking for was sold. He said he had another one. But again he wasn't very friendly. I just walked out. If management cares. He was a shorter man who was balding and had a beard. Might want to train him to greet customers. There are plenty other dealerships around.

Amazing service for car repairs, as always! We've used their services three times now, and each…read moreexperience has been excellent. Their prices are very reasonable, and their staff are always friendly, professional, and great at keeping us updated throughout the repair process. In addition, they completed the repairs well ahead of the estimated completion date! We truly appreciate their honesty, efficiency, and excellent customer service. Highly recommended! oh and they are a Tesla certified repair specialist which is a hige plus!!!

nice, easy, fast and great job! thank you noah and team for working on my car and making it look…read moreperfect again!

Our experience with this dealership was truly exceptional and a refreshing change from the typical…read morenew-car buying experience. A special thank you to Alex, our sales representative, who was friendly, professional, and never pushy. Alex was extremely knowledgeable about the vehicles and took the time to answer all of our questions without making us feel pressured. Jamie and Jim were also incredibly friendly and professional and provided excellent support throughout the process. Jim, who handled our financing, was especially thorough and informative. He clearly explained everything and made sure we understood the details before moving forward. Overall, the entire experience was completely opposite of the typical "new car shark pool." We felt respected, informed, and comfortable from start to finish. It was a genuinely enjoyable car-buying experience. Thank you once again, Alex, Jamie, and Jim, for making the purchase of our new Accord such a positive experience! Mark & Valee

I really appreciate the excellent service advisors and technicians at Penske Honda of Ontario. I…read morecan't recall a visit for maintenance or repairs where they have not kept me informed of items checked or service required and the time my vehicle would be ready. I want to especially thank service advisor Alan Salcedo and technician Danh Le on my last visit as I had a leaking evaporator assembly requiring replacement which involved removal of the entire dashboard for access to it. I anticipated from YouTube videos it would be an all day job at the very least. To my surprise the technicians had it ready in about 5 hours. It was an expensive repair due to the labor involved, but my extended warranty on my 2018 Honda Civic just made the cutoff before expiring. Alan was also great in getting back to me as the part had to be ordered and would take a few weeks to be in stock. He reached out to me in about 5 days letting me know they were able to get the part earlier. Great customer service and really appreciate the crew at this location.

I had a great experience purchasing my new car from Ontario Volkswagen. Even though I live in…read moreOrange County, they earned my business because they gave me a genuinely great deal and treated me well throughout the entire process. Everyone I dealt with: sales, parts, and service was friendly, professional, and easy to work with. They were accommodating with the purchasing process, accessory requests, installation coordination, and making sure the car was delivered exactly the way I wanted it. I also had the opportunity to speak with the owner, and he was extremely gracious and down to earth. It's clear the dealership culture starts at the top because the staff reflects that same attitude and professionalism. Overall, it was worth the drive and I would absolutely consider buying from them again in the future.

Out of the 20 or so leases I've negotiated over the years, this was the easiest, most…read morestraightforward, hassle-free, and efficient experience I've encountered. I live about 1.5 hours away, and it was well worth the trek. Alvaro Garcia, the internet sales head, was professional, courteous, and best of all, offered a very fair deal. Also, I was able to handle all the negotiations and document exchanges from the comfort of my home, so by the time I got to the dealership, all I had to basically do is pick up the keys and drive away. I was in-and-out in 30m - if that. Additionally, there was no last minute upselling or high-pressure techniques. I highly recommend.

The repairs, the personnel, and the attention is greatly appreciated, I comment everybody involved…read more! Thank you very much! Mr. Beltrán

I happen to know people read reviews, they jelp make informed decisions when spending our hard…read moreearned money. The dealer service department is horrible. They lie amd scam to secure repairs that aren't necessary at the level they say. They tried to scam me a second time- 1400 for a window that should have been covered under warranty, and they tried again with a 1200 repair for an ashtry door closing mechanism that wasn't even broken! Stay away go to Rusnack or take your chances. This is the 2nd car I have purchased and would have continue to service from this dealership, they have lost a good customer.