Had an unexpected leak. Called Thursday night and Will was at our house at 11am the next morning (didn't request emergency service). Not only did he identify the immediate issue but checked further and discovered a blockage in the drain line that would have caused more leaks in the future. He took the time to identify all issues and fix them thoroughly. Excellent work. Will is absolutely great and after using Reliance for 10+ years I can say we've never been disappointed. read more

Very HONEST!! Daren was out to my house because my ac would not come on. He diagnosed the problem to be a braker was turned off. Now at that time he could of told me I needed all kinds of work. But he was honest and that's hard to find. I've been with them since they but the house. Great service and honest!! read more

This company claims it is local and family owed. Their website is false advertising. they claim they provide a free estimate, but that is. a fast lie! They charge $89 to give you an estimate! If they lie in advertising, don't expect anything different in their service. Avoid this company!!!! read more

Reliance was not so reliable to me. The tech came out the first time about a week after I filled my issues and he ordered the wrong part. I had to wait another week for the part to come in and that put my wait time 2 weeks. The part finally came and the tech came to my house and installed the part while I was at work and my kids were there. I came home and inspected the washer and the techs work and found that he left several screws out of my washer. I used the washer for about of week and discovered the rubber seal he installed came back apart. I called Reliance back and informed them of the situation and the lady was cool she stated I will make a appointment for my tech to come back out, that added another week so now we are 3 weeks in and my washer is not fixed. Reliance gave me an appointment for Friday the 13th. The night before the appointment they texted me and said the tech came down with Covid and she will try to find me some one to come out. It seemed to me that they do not have enough techs to service their contracts. It is the 18th and i still have not heard from Reliance about fixing my washer. I will never use their service again. read more

I purchased a home in the Vinings area of Atlanta in 2014. With in 1yr I had replaced both HVAC systems for the property. 2015 I replaced the system that cools the main floor and downstairs of my home. I did so with a high quality robust system. 7.5 years later I was shocked to learn that system needs to be replaced again. Multiple assessors pointed out the major issue causing the system failure. The builder, Beazer (buyer beware) and the installer, Reliance, absolutely butchered the construction and installation of the original unit. They tried to squeeze 12" ducts through an 8"x12" hole to feed two floors of my home with a non-dual zone unit. I reached out to Reliance and explained the situation in hopes they would be part of the solution since the work had their name attached to it. Their reply, "that's out of warranty, and not our problem." They then offered to charge me $100 to come out to assess and quote me even though I already had the problem diagnosed. I asked why they don't want to be a part of a solution and at least provide a quote for my business without charging me the visit fee. They then wished me a nice day and hung on me. I would NEVER do business with this company, and I hope you don't either. read more

Reliance Heating & Air Conditioning Inc - Side view of approx 12" diameter duct squeezed into an 8"x12" hole. - Heating & Air Conditioning/HVAC Near Me - Cumming, Georgia

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And so continues the saga! After two years of owning my new construction home, my Reliance installed HVAC unit decides to spring a leak and leave the family in sweltering heat not once but twice! Reliance wont cover the cost under warranty. In fact they won't even come out to look at the unit unless I pay them a service fee. A fine company they are - NOT! Stay away from these guys as they don't know what they are doing and their management and customer service people are arrogant to boot. read more

Great experience from start to finish on the install of our new unit. Prompt call back and came out a few days after for the install. No one else could also beat their price! Definitely will recommend. read more

Update. Someone finally arrived and installed the correct filter unit. Give them credit for finally resolving the error. I still give them negative stars for nonexistent communication and failure to meet commitments on multiple occasions. --------- If only I could give this company a negative five stars. This is the worst customer service department I can remember. AVOID Reliance Heating & Air Conditioning. They DO NOT service what they sell. When they set an appointment it is a 4 hour window. And then they don't even bother to show up for that 4 hour window. They've missed two appointments so far and based on the office staff level of incompetence I question if I will ever see them. They do not communicate. No confirmation email, no text, no phone call. Nothing. If that weren't bad enough I question the honesty of this business. They installed a heating unit that requires a Honeywell 4" thick HEPA filter but they put a 1" thick cheapo filter like you find at the Dollar store. I've been trying to get them to install the correct filter but they never show up for the appointment. I hope this review helps others avoid similar headaches and frustration. Call another company. You'll thank me. read more

Don't bother with this company! I used them for years and then 18 months ago they sold me a new A/C unit. Haven't heard from them since. Today I attempted to place an emergency call and was told that it would be 2 weeks at a minimum before they would respond to my emergency! All kinds of excuses from the dispatcher and not the least bit concerned about getting me service in a reasonable amount of time. read more

The most trustworthy AC company we've used... Had little to no flow of Ac in one of the rooms. They identified the area where a couple of kinks existed in the ductwork and the AC is working just fine now...for a nominal fee. I've been on the end where companies have tried to charge crazy money for small items leading to a lot of frustration and possible litigation. . read more

I am super disappointed in this company. My husband and I bought a brand new system that cost a lot of money and we have only had it 5 months and are have issues. Call the company and left a bunch of messages for the owner to call us back and we have not heard from them. Poor customer service and so disappointed that the owner has not reached out to us. I could not advise anyone to use them. read more

I've used reliance for 4 years. Ever since I had an issue and another company wanted to replace complete system for $5k. I sent them away and called reliance for a second opinion. Under $200- and I was back in air conditioning. It's hard to find a business you can trust these days but I trust reliance. Had an issue this week and needed up being condenser fan motor. Phillip is here to install today and my 2nd unit was not running. He fixed it all and reasonable pricing. Thanks Reliance for being ethical, on time, and a good value!! read more

Reliance Heating and Air installed our system in our home when it was being built in the Upstate of SC 9 years ago. We have nothing but problems with it ever since. Our home is 4,800 sq ft. and required three units. They came to do the job in one day and while they were finishing up it was raining and muddy. You could tell they were rushing and trying to beat nightfall and get back home so they wouldn't have to make the trip here again. There was confusion and a clear sense of "hurry up and let's get out of here". We have had to have our units worked on multiple times and actually they came up here once or twice when we first started having trouble. I can't tell you how much we have spent on repairs from shoddy workmanship and leaking lines. We are using a reputable company now and when HVAC folks come to our house they ask where the returns are and we point to the ceiling, that's where the supply vents are also! There are no filters in the cold air returns and the cold air returns aren't placed where they should be which is down low. They just shake their heads in unbelief! Today we had someone replacing an air handler and found the drain line had literally been run the entire length of the house instead of sending it the the nearest side of the house and outside. That drain line ran the entire length of our house with many low spots and elbows to the outside of the house. To top it off the drain line was piped into the MUD not a drain line! I would never recommend this company to anyone for the extremely poor and incorrect installation on a new construction house and their customer service afterwards was poor as well! They didn't want to make the 2 hour drive here to fix their units that we paid a lot for. If they didn't want to service our units they should never have agreed to install them in the first place. Beware! read more

I can't say enough good things about Reliance and the staff they have working there. From the phones all the way to the service, they have customer service figured out. Most would think that this level of service would come at a higher cost but that is not the case as their pricing is very reasonable. I would highly recommend them for anyone in need of routine or last minute needs! read more

Our air conditioning was having problems and Reliance came out. They were patient and tried to fix it 2 times by changing filters, recommending an electrician and then finally cleaning the coils and changing the filters. Of course, after all that, it was still not working well. They came out to replace it with a new system. All their employees were professional, knowledgable and not pushy. They tried saving me money. I did not mind paying them to replace it. And Now I'm needing to call them for my upstairs.!! When it rains it pours... I'm sure I will get just as good service. read more

Very pleased! When a competitor I used for years came out a year ago due to A/C issues I was told I needed a new unit. As a 2nd opinion Reliance made some adjustments that worked and suggested we wait and see. A year later I used Reliance for my annual A/C check up. An issue was noted and I was advised the remedy may be in the thermostat which I installed. I appreciate their honesty. When others seemed more intent on selling me "extras" during annual inspections and major $$ for a unit replaced, Reliance advised a $35 fix. My A/C units are old. When they need replaced, there will be only 1 place I call. Reliance. Thank you read more

I use him all the time for all my house fair honest and great prices. He even deals with my tenants when I can't be there. Thank you

Avoid at all cost! My ancient AC/heat system kicked out and I needed a replacement fast--middle of Georgia summer. I called a few places and this company sounded great. They could get a unit in just as quick as anyone else, but that's the only good thing. The quoted price was far lower than what the final price ended up being (not much I can do about that after it's installed). The rep (Dan) also lied to me about the financing options. Told me 0% down, 0% APR for first 18 months then 5.9% APR after that. Sounds great, but when I get the credit card I find out that what really happened was a 5.9% charge to set up the financing and the APR was 23%. Wells-Fargo said there was nothing they could do, and when I spoke to Reliance management they refused to assist. Dan never returned any calls either. Ultimately I got a working AC/heat unit fairly quick, but at a much higher cost than it should have been. read more

Once upon a time, I was a homebuilder. After several tries, I selected Reliance to do my new homes installations. Since then (14 years), I've had an annual service contract for Spring and Fall checkups and tuneups. They've replaced my crappy original system (not my install) with a new high efficiency system in 2005, and maintained it scrupulously ever since. In May, the compressor (outside unit) wouldn't start. Their serviceman came right out, inspected it, replaced a kaput electrical condenser, rechecked all the functions and pressures, collected $119 from me, and went his merry way, all in the space of an hour. There are horror stories out posted all over consumer sites about crooked HVAC contractors. It's easy to be fooled by crooks because what typical homeowner knows anything about the innards of their A/C? My status as an annual service customer saved me a trip charge ($75), and it's good to be cool in the Summertime! read more

As homeowners, we have used Reliance H&A for 20 years now. They have always provided prompt high quality service, with friendly service staff. Not only have they serviced our existing systems, but also installed a complete new system when we remodeled our home. You can't get any better than these folks! read more

The $135.00 service call on a Saturday morning was alright with me as it was hot and going to get up to 94 degrees that day in June. The service man arrived about 11am and quickly discovered that the capacitor was faulty. He replaced it and had us up and running cool before noon. My only complaint (and I consider it a large complaint) is that his office had him charge me $163.00 for a 45 + 5 capacitor which can be bought all day for $25.00 or less. Total bill was $298.00. Next time I will just wait for my usual HVAC man to help me out. read more

I have a new Taylor Morrison Home in which Reliance installed the Heating and AC system. I have had three visits by their company, and they haven't resolved any problem yet. One problem was a loud banging noise 30 seconds before the A/C shuts off, after three visits, no solution! When the third guy came out to dampen down a very loud and overpowering supply vent in our bedroom, he put on a nylon strap and called it done! I wanted a damper installed so if needed, it could be adjusted after the warranty is up and it is the proper way to solve the problem. This work is still under the warranty, but he didn't have a damper with him. He then decided to check the temperature difference between the living room, where the thermostat is and the bedroom. Now, at the time, the temperature outside is 68 degrees and the door is open to the screened porch, he turns on the A/C for five minutes and said there is only a 4 degree difference in rooms so he has to charge me for installing a damper!!!!!!! Not the smartest service person I have ever encountered! I then asked him about the banging problem and told him about the other service guys that were here and what they had done but didn't stop the problem. He said "sometimes it takes a little while for it to settle down and stop!", again, not an intelligent solution to the problem! I sincerely would not recommend this company to install or fix any A/C problems if this is an example of their quality of work. The first technician played with a bypass damper to resolve the problem and the system froze up two days later! Will switch to a RELIABLE company as soon as my warranty period is up! read more