Had a great experience in my three visits to Neighbors. My 5 year old suffered an acute and…read moreaggressive case of hives and we went up there at 11pm to be greeted and received well by the receptionist who helped us promptly be seen. The nurses were quick to take vitals, assess the situation by observing my son and asking both us parents pertinent questions. Long story short, they had a prescription dose of an oral steroid and Benadryl ready for my son to take before leaving. Now here's where the exceptional part of my experience came in - my son did not sleep much that night due to itching and restlessness. His mother was up with him until 4am until he finally calmed down. I was up at 7 to hit the pharmacy and get his prescription. Wife called and said he's back up and not better, so I picked him up and we visited Neighbors again. Similar to the first time, very quickly seen, they even had our paperwork pulled up to save on redundancy. They reassessed, asked me questions as to what happened after we left up to that moment and came up with an idea to do the injectable steroid, which I agreed. My son handled it like a champ thanks to the nurse administering it. I picked up the prescription, Benadryl, zertec for hives and Pepcid AC (which also has antihistamine properties) at the direction of the Neighbors doctor and nurse staff. Got him all hooked up with meds, did a cool oatmeal bath, coconut oil after - and still my little man was not getting relief. After a couple hours of trying everything us parents could do, we took him back up there just to do a final check before hitting the ER - they were so kind. Despite doing everything by the book (I checked myself) we were all confounded and decided to go to the ER. But not before giving us liquid numbing cream - which hugely helped with the itching. Ultimately we went to the ER and we're just told sometimes these things just need to run their course, they gave us some anti-itching prescription that would make him drowsy but other than that, they said Neighbors did a good job, to which I agree.

I brought my daughter to the Neighborhood Emergency Center (Kingwood Drive location) seeking…read moremedical assistance for an open wound. After she was evaluated by the provider on duty, the provider declared it a "non‑emergency," seemingly based on information relayed by the front‑desk staff. The individual who identified herself as Tatiana Andrada then demanded a $300 upfront payment before my daughter could receive stitches. To my understanding of EMTALA regulations, patients are not required to pay upfront at the time of service when seeking emergency medical care. I explained that I was unable to pay this amount and that I had not anticipated such a requirement. Despite this, she insisted that I had no choice and stated that I owed the money because I am "not an American citizen." To my knowledge, this is an additional violation and constitutes both discrimination and medical negligence. Her behavior made it painfully clear that my accent and the color of my skin influenced the way I was treated. I am profoundly appalled and astonished that I was denied immediate medical care unless I paid upfront, solely due to my background and appearance. When she realized I could not pay, she attempted to force a payment plan, yet still refused to allow the visit to be billed later, continuing to demand money. When "Tatiana" spoke with my other daughter, she repeated the same misinformation regarding EMTALA and refused to provide her name or the patient‑relations contact information. She stated, "I will give it if they ask for it," and then questioned why my daughter was not physically present. For context, my daughter works in an emergency department herself and is familiar with these laws. Instead of addressing the situation professionally, Tatiana chose to be dismissive and disrespectful toward my family. I want to understand why she felt so comfortable behaving in such an unprofessional, discriminatory, and unlawful manner. This was unequivocally the worst medical experience I have had in all my years here. I sincerely hope she receives proper training and gains the empathy and professionalism required to work in an emergency medical environment, where patients seek immediate care, not judgment or financial intimidation.

First time to use an ER facility, after being unable to speak with PC Doctor. Selected Bellaire ER,…read morearea near PC Doctor. Overall rating of 5 stars, would have been higher if that was possible. The service was very professional and first class once we walked through the doors. All the staff that we encountered caring and knowledgeable. If ever we find ourselves in need of emergency care, this location will be our first priority for service.

awful place pls don't come here! didn't get her name but one of the nurses/doctor was pressed…read morebecause i was referred to go to them from another clinic bc of a headache i was having from a dog hitting me on the face. like if you didn't think i need any tests done then you could've said it more nicely like my bad g for wasting your time, maybe she was pressed bc she knew they weren't gonna get any money for my case. she was all there hooting and hollering with her eyes almost bulging out of her face saying i just seemed scared like ho i've been working with dogs for 3 years like tf you mean i seemed scared?? yea probably cuz you was being all rude MAYBE THATS WHY I WAS SCARED ANYWAYS i fr just wanted to get a drs note like damn why is it so hard to just get that nowadays just bc i'm having a headache! only nice person there was the girl with pink glasses, girly run away from them while you can

I wouldn't like to recommend anyone to this ER! We did not like the treatment the doctor gave to my…read morehusband. He couldn't even introduce himself to start off with, came in rushing like he had more important things to do (like if we weren't paying him for our service). He stood by the door and we barely understood two or three words he mumbled out his mouth when he was "explaining" to my husband what his diagnose came out to and as soon as he was done talking he just stepped out without even giving us a second to ask any questions, LIKE WHAT IN THE HECK, SO UNPROFESSIONAL! Please spend your money somewhere else.

Absolutely awful experience. I came in with a clear facial injury, bleeding from the lip, concerned…read moreabout needing stitches -- and they couldn't have cared less. The receptionist acted like it was no big deal, passed me off with zero urgency or empathy. No one took the time to evaluate the wound seriously or explain anything. I felt completely dismissed. If this is how you treat people who are visibly hurt and asking for help, you don't deserve to be called an emergency center. Completely unacceptable.

The doctor was a complete LAZY jerk. We were the only ones here. It was as if he got annoyed that…read morewe ruined is easy day coming in with my daughters leg pain which she couldn't even walk. He told me to give her Motrin and go see my Pcp? Seriously? Don't go here please. The nurses looked like they were bothered also but one of them that took the X-ray was pretty sweet. Oh and I had to beg for them to help her with pain while I was there " Motrin" and I'm still sitting here waiting..... nothing.

I took my daughter here about a month ago, knowing she had an eye/ear infection, due to a previous…read moremedical visit with her PCP, however, her temperature went up, and my wife was worried, so off we went. We got to the location, and I was concerned about the costs, because I work in a related field and I know how they try to squeeze the maximum dollar out of patients and insurance companies. I was surprised when I was told they could not talk about any prices or give me any insight of what it may cost. The reason they gave for this was EMTALA. Not knowing what EMTALA was, I questioned the lady at the front desk about what she was referring to, and she said in a nutshell that her mouth was sealed and that we couldn't leave if we couldn't or wouldn't pay. I was dumbfounded. If this didn't sound like a scam already, I asked about our insurance and was informed that we would be responsible for 20% of the cost, whatever that may be when the Wizard of Oz wills it into existence. OK I said, and we went through the visit and jumped through the hoops, when all I really wanted was the doctor to write a prescription for what we already knew was going on. When all was said and done, we came out to the front desk and was presented our bill for roughly $800 dollars, to which we only had to pay about $150 or so due to our insurance. OK, not too bad, way overpriced, but it didn't break the bank. Sit down and take a breath, here comes the good part. Fast forward, one month in advance. I receive 2 bills, no, not 1... 2. One is from the actual hospital for $1,400. The other is from MCEP (Medical Center Emergency Physicians) for $350. I guess over the past month, St. Luke has been diligently working at the milking process. Bravo. Somehow, things twisted from when I signed the $800 bill and told my insurance would pay, to when I received a $1,750 bill when they didn't. I will contact my lawyer today and look into this EMTALA. I hope $1,750 was worth the price of a lawsuit.

No help at all. office experience was awful, if they can't help you one way, they should give you…read moreother alternatives, not just leave you without any answers.

Don't come here if it's an emergency. You will be sitting in the waiting room for half an hour.read more

logo "You Make Us Wanna CELEBRATE!"…read more Thank you for your review! Would you mind sharing your experience with others online? It will only take a few seconds... and it would mean SO MUCH to us and would be tremendously helpful. Thank you. "Just COPY Your Review Below" I would rate my experience as a 10. The staff is always nice and accommodating and the doctors take their time to explain diagnoses Copy Text "Then RATE US At Any Website Below And PASTE" googleyelpfacebook

The type care and experience I've always received here has always been amazing, very little waiting…read moretime and all the staff has always been great.

It's that time of year.... If you have kids you know exactly what I mean. I paid a visit to this…read moreemergency center upon my daughter spiking a high fever and vomiting. We appeared to be the only patients at the time so service was quick. When I initially pulled in the parking lot I thought they were closed. It's pretty dark from the outside looking in. So glad they weren't, to avoid any delay in care.. Nonetheless, staff at the front desk immediately greeted us and inquired about what brought us in. I appreciate the registration form being very short! The wait was brief. Our first nurse came out to welcome us back to the care area. He listened, educated and provided good care. The doctor was professional, attentive and made my daughter feel safe during exam. Unfortunately, the second nurse that came rushing in didn't even introduce herself. Her back was turned to us as she gathered supplies, so while she did that I asked how she was doing? I looked at her badge when she turned around and made conversation before she was to provide any care for my child. The nurse's bedside manner then got a little better. Not much. I appreciate her informing us of the wait time with the plan of care though. Overall, I received good care during the visit.

Dirty sheets. Dr.pauk is very rude. Doesn't listen or assess patients well. Seems like he just does…read morewhat the nurses tell him to do. He doesn't seem all there.

I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

The staff are so friendly, they made everything easy and straight forward. Very efficient and great…read morecommunications. Sarah is the best, my vain is hard to be found, in the past it normally took 3 to 4 nurses to find the vain before IV, she did only one shot and found it.. very impressive. This facility is highly recommended.

My friend had lower right abdomen pain and asked me to take her to the ER…read more Twas around 11 pm by the time when we got there and the front desk gave us a quick form to fill out and within 10 mins my friend was able to be in the room. A nurse came right away and did the medical chart so as a doctor as well. After brief examination, they run a CT scan and they did the preparation on her. I wasn't there for the all time but it was quite smooth transaction over all! Good experience!

First I want to say kudos to the ER staff!.. we have been there twice because of my wife and my…read moreson. And both times we have been treated professionally and treated with respect. And is convenient and easy to get there. We will not change the place for any emergency situation. Thank you for the service and thank you for what you do

My son went into this hospital today around 4ish to 5'oclock am he was medical screened & during…read morehis medical screening he was told the test would be $650. he then explained he did not have insurance and stated the lady then walked out & relayed that information to another nurse. So basically, they gave him papers stating upper respiratory infection, so was this not an emergency? Based on the conversation with Helen she stated no. So, in other words, if he had the $650, he was sick but since he did not, he was not sick enough for them, so he was then told to take over the counter medicine. I have never seen anyone in my life be denied medical care unless there were combative and the police had to be called. So, I called as a parent because my son could've passed out or anything could've happened leaving that medical facility with no treatment. I don't care if you are a private hospital or not. They didn't check to see if he was dehydrated, no iv, no blood work all because he did not have $650. He is a young black man & went to seek medical attention just because he was alone or didn't have insurance he still should've been treated. I then called Elite hospital I stayed on the phone for 30 minutes trying while the receptionist explained to the nurse my reason for calling. I needed to know why he was denied treatment? I was trying to understand their reasoning but got me with disregard, disrespect, excuses and kindness, with Helen the tone was definitely hostile, she appeared to seem surprised as to why I'm calling very not nurse like. No compassion, empathy, sympathy or anything was given. Upper respiratory infections are contagious and can be caused by bacteria. Helen was very condescending, so the phone call went all the way left. I then asked for the director of nurses and was placed on hold, then told I could not get that information by Helen. I then explained I had been given that information before on cards or provided with a phone number at least. I had to call another nurse that works in another hospital to find out Brenda Hess is the Chief Nursing Officer, I then asked Helen to provide me with a person who was in charge over her and she stated no one was there she is in charge. The phone call got heated and she hung up I then called back. I called back & was then passed around of course because now Helen has informed her coworkers of what I said and what is going on. Liz gets on the phone with no sympathy or empathy stating I'm aware of what's going on and proceeds to tell me what I already been told about the medical screening. I stated I'm aware Liz clearly needs training in people skills. Liz stated you are not getting Mrs. Hess phone number I will give you her email & then proceeds to tell me to stop yelling & continues to hang up because she is mad, I have exchanged words with her coworker. I find this very offensive, rude & shows the lack of. I ask for specific information & was met with no accountability. In all of this my son was denied care because he was black & did not have $650. If it had been anyone else, I'm sure they would've received treatment private facility or not. I ended up taking him to another medical facility for medical attention. Nurses are here to show compassion, empathy, patience, & humility and my son did not get any of that. The way this world is going it pays to be kind, humble and caring. Then they have a saying at Elite your emergency is our emergency that is completely false. A good nurse finds deep meaning in helping others, advocating for them, and making a difference. I would give them a zero if I could. I wouldn't take a dog here & looking at the reviews I see why they are not 5 stars.