Terrible experience. Asked to see a vehicle that was advertised on the Internet and sales people were too busy to show it to me. When I found the vehicle (low priced wholesale), I was told the vehicle was too dangerous to drive. SAY WHAT? And it's advertised for sale? Ok. Another vehicle advertised... They said, "oh that one isn't worth the money". I'm no saleman... and neither are these guys. read more

Shortly after posting my review, I was contacted by the owner of Nelson Nissan. He was very apologetic about our experience. He seemed genuinely interested not only in understanding why we felt the way we did but in making things right. I take other people's livelihoods seriously and I would never write such a poor review if I felt like I had any other recourse. His phone call to me was exactly what should've happened in the first place. Employees should know when to notify their managers before a situation spirals out of control. I feel confident he will take my suggestions into consideration and I am more than happy with the response that I received from him. Thank you! read more

**I appreciate you reading this entire post to not be fooled by the other reviews** Worst car buying experience! The salesmen I dealt with were pleasant but as soon as I decided to purchase a car everything went down hill. This is my first car without the help of my dad. After reading reviews, I thought I could trust these gentlemen to not take advantage of a 20-something female college grad. I was sadly mistaken. I have a very good credit score and am well informed about interest rates. They presented me with an outrageous APR. Only after getting upset and getting up to leave did they come back with a lower interest rate. The sales manager was also not willing to tint the windows for me. I cannot understand this since I paid the full asking price for the car. I am giving them tens of thousands of dollars of business but my $100 request was undoable. I wish I would have found my perfect car somewhere else so I did not have to give them my business. I hope management will make some changes to the finance process so that other young people do not feel rushed and cheated on their first "big kid purchase". I would only recommend this dealership to: 1. Uninformed individuals that will be taken advantage of in the business office 2. Middle aged men who enjoy haggling prices read more

Great service. Super fair pricing. Elizabeth and Sean were great to work with. The live video tour worked well for me since I was out of state. Sean picked me up at the airport! read more

I bought a car there and it was defective right off of the lot! Now they tell me they won't even fix it! What, really? Buy your car somewhere else. read more

I'd give 0 stars if I could. Whatever you do stay far away from this dealership long story short I purchased a truck cash $19K and I flew from California to Oklahoma to drive the truck back I couldn't even get somebody to give me a ride from the airport to the dealership. So I get there to pick up the truck and they tell me it's outta gas and they will get gas for me while I finish the paperwork so I go to leave and they didn't even fill it halfway thanks guys. I'm driving home and not 3 hours into my drive the engine light comes on and the truck sounds terrible anyway I had to pay $600 to repair it and the dealership of course would not reimburse me. I get home and notice damage to the rear passenger door that is very hard to see unless your really looking for it but shawn watkins of Nelson Nissan tells me that he does recognize that the vehicle was damaged when they sold it to me and that they will do nothing to help me. The ad does not mention the damaged to the truck, in fact it says there is no damage that the truck has never been in an accident, thank God I took photos of the ad with my phone and I was able to get Shawn to admit that the damage was there when they sold me the truck. Unfortunately I have to take this further but you can avoid this kinda headache by stating far away from this place. read more

I would never purchase another vehicle from Nelson Nissan. My husband and I purchased a used truck from Nelson Nissan two months ago. During the last two months, our vehicle has been in the shop two times with major electrical issues that we are now responsible for. This experience has become a complete financial burden. At this point, the vehicle has been in the Nelson Nissan shop more than we've been able to drive it. I cannot even begin to express how disappointing it is to save money for years, to then, purchase a vehicle that is unreliable. My husband and I never even looked at purchasing a car from a private seller because we wanted the reassurance of purchasing a vehicle through a "reputable dealership." We have tried to reach out to the general manager several times, but have just been told over and over again that he is unavailable or isn't working today. I know to a big dealership that used vehicle purchase is only just pennies in their back pocket, but I feel like that this has become a matter of ethics. I have definitely learned my lesson to not do business with this dealership, and hopefully next time, I will purchase a vehicle from a dealership that has a little more integrity. If you wanted to be treated as a valued customer, I would recommend purchasing a vehicle somewhere else. read more

Today my 2012 Altima, had a light come on it and would not start. I was not at home as I was at a business. I tried to call the dealership and received a recording, asking me to pick an option. I asked for Service and after 4 recording, telling me to be patient. I hung up and called back a few moments later. This time I did not get the recording and the phone just rang, after about X amount of rings the phone went dead. I called back, once again I got the recording but did get a person when I push a selection and she could not answer my question and put me on hold and the phone went dead a few seconds later. Not to bore you on the balance of this but on number 5 call, I found out I needed to call the Nissan Emergence Help line. I called gave my VIN number but did not have my extended warranty number. I received a confirmation number and said I would call the dealership and get this information. 2 more calls to no avail to get a real person, I did make it thru, now the 8th time I've called the dealership. I received the contract number and recalled the 800 number. I gave her my confirmation number and was told she tells me there is not a confirmation on the information I gave. In giving the information, I had moved from outside as it is 91 degrees in Tulsa today. When I was asked for my VIN number again and I'm no where near my car. After 45 min on the phone with the National Nissan the phone call dropped and did not get a call back. I walked back to my car to find the tow company had not been called. I paid $105.00 and received a text in 45 min they would be there. I waited. After and hour and 10 min, I called the tow trucks number and they said, they had just received the call and would be out shortly. An Hour later there was no tow company. I called the number and never answered. I called national site with no answer, and waited more time. A total of 5 hours passed when the tow company came. I called the dealership asking about can I get a rent a car with my warrantee? I'm told I could purchase a rent a car, but nothing will be done till MONDAY and they would not give me a car till then, unless I wanted to pay for the rental. I am now carless, on a project which should of been no more than a 2 to 3 hour ordeal, took almost 20 phone calls, almost 6 hours and all I received was a recording asking me to please be patient! read more

I've always heard that Nelson Nissan are honest & upstanding, because they have a strong Christian background. I took my Frontier in for an oil change & I am really shocked at the service I received. Yes, they did a "multi-point" checkup & recorded some of the actual information from my vehicle AND then also said that my vehicle needed another $1,700.00 worth of further servicing. After further conversation (me asking questions & digging out their answers) I finally found out that the $1,700 service "that it needs" was not based on actual information (by checking certain fluids, signs of wear, etc.) of my vehicle. They admitted telling me that this additional servicing was needed based ONLY on what the factory's maintenance schedule said. They were telling me my vehicle "needed" this additional servicing (as if they HAD checked my vehicle) when in actuality it had already been done earlier, at another dealership. They didn't check my vehicle to see by "evidence" if my vehicle needed this servicing (& they admitted they hadn't actually checked my vehicle). In short...they were trying to convince me to let them do $1,700 more servicing when my vehicle did not need it. What a scam!!! I've heard about places that do this stuff, but I thought those businesses were the small, seedy garages...not big, well-known service centers that need to maintain a good name. Ask lots of questions people...be nit-picky! read more

I bought my current vehicle from this dealership last year in October. The salesman was fantastic and I was done with my car buying experience very quickly. The service department however is horribly ran. I went about a month ago to get an oil change and also asked about having my transmission checked. I was told I would have to make an appointment for the transmission and that it could not be done that day. I called and made an appointment for today at 9:30 A.M. I arrived at 9:15 and was told it could be a 'couple' hours. In my experience a couple means 2. I was there waiting until 12:45, when I finally inquired about the extensive wait. I was told they are very backed up, but my car is next as soon as the technician comes back from a test drive. I couldn't wait, as I had been there for over 3.5 hours and had other things to do today. I'm really not sure what the point of making an appointment is. UPDATED: I obviously do not need two free oil changes. I need my car looked at to find out what's wrong with it before it breaks down. Since I am under warranty, I am required to go to a Nissan dealership for service. I went to this one, because it is where I bought my car!!! I have called to speak with the general manager regarding this issue. Over an 8 minute period, I was placed on hold and bounced back to the operator THREE times. I was finally told that they didn't know where he was and that an email or text would be sent to him regarding my call. I will update again if this issue is resolved. FYI, when a customer is done wrong, you fix the actual issue. You don't throw unnecessary treats at them to make it all better. A better response would have been, 'I apologize for the inconvenience. Please, allow us the opportunity to service your vehicle as a priority. Let's go ahead and make an appointment time, and I will personally see to it that your vehicle is serviced in an appropriate amount of time.' THAT is customer service and how you keep loyal customers. read more

Very friendly on the front, couldn't back it up with quality service. Immediately changed tones when they didn't like an offer we made on a vehicle (only $1000 less than asking price online for a vehicle listed over $20k). No follow up after they said they were "committed to earning our business". Eventually discovered that they'd lied about the vehicle we'd been looking at having been in accidents (after being promised none, it'd been in THREE, for that matter). Glad they didn't take my offer. Good luck selling that car. read more

So I bought a new Nissan Versa from this location. The positive thing is that I like the car since Nissan seems to make a good vehicle and the salesman, Grant Wilburn, was a nice guy and much better than the sales guy I had at another Nissan. However, I would cation anyone buying a car here to not get any maintenance done at the location and do not have them do any upgrades. The vehicle I bought had no power locks from the manufacturer so I had Nelson install some. One of the locks stopped working and they had to send me to their subcontractor, Kenney's auto accessories. Fortunately Kenney's was very helpful and quick fixing the lock. However, when I first got the locks installed I had to leave the car with Nelson for several days, which seemed excessive and I assume was due to Nelson but I don't know. I just had my first oil change at Nelson Nissan and it took 2 hours! The finance department also seemed a little disorganized. The day I bought my car they didn't even take the right information from me so I had to come back the next day. It was an inconvenient day for me but did it anyways because the finance guy needed to close his books for the period. Bottom line nissans are nice cars but the service I have had at Nelson Nissan has not been great and always seems to end with the phrase "sorry for you're wait". read more

BUYER BEWARE. The dealership commented to my earlier Yelp post "they only deliver the best". Ha. We bought a used 2015 Ford F150 from them. We were assured the vehicle had been inspected and was in great shape which was not the truth at all. They purport to be a Christian dealership so we took them at their word. We were traveling and when we returned home around a month later, the truck started to make noise coming from the rear end. We took the truck to a Ford dealership here in California and they told us the rear differential was corroded and rusted and said we were very lucky the truck didn't break down while traveling. The Ford dealership here replaced the rear end and said maintenence on this vehicle had not been done for quite some time. My husband did call and speak to the service manager who said he would get back to us. Never heard another word from anyone from Nelson Nissan. I am very disappointed this dealership acted one way and turned out to be just like the old cliche of used car dealers. I am editing my prior review to say I would never use this dealership again nor encourage anyone else to do so. read more

I recently moved to Tulsa area and went to Nelson Nissan to buy differential fluid for my Frontier. Courteous staff but prices on parts and labor are extremely high. I was quoted $130 for rear differential oil change. I understand the business end and overhead but $130 to change differential oil is a little extreme considering the simplicity of the process. I purchased the rear diff fluid at supposedly discounted price of $21 and change per quart and replaced the fluid myself for under 30 minutes. So I have to find a new dealership. read more

BUYERS BEWARE!!! Saw a specific vehicle (new) advertised on their website for $16,800. Called to confirm they had the vehicle listed on line for $16,800 and they said they did. I started my 90 minute drive from Arkansas to see the car. About an hour later, as I was drawing near they called me back and said that the advertised price was a "computer error" and that the actual price was $18,800. Ended up having to pay $1,000 more than the advertised price. I won't go into all the other details but to say that the delivery experience was equally as bad (including finding damage on the "new" vehicle). Then to top everything off the final paperwork they sent me was incorrect resulting in me having to drive all the way back to Tulsa to get it corrected before I could get my tags. The manager's response to all of the hassle and misrepresentation was to offer to "top off my tank". Something is terribly amiss and/or dysfunctional at Nelson! Too bad I can't do zero stars. read more