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    Recommended Reviews - Neptune Pools

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    Life Time - Welcome to the Club

    Life Time

    (164 reviews)

    Life Time in Lawrenceville is very conveniently located, just a short distance from both my church…read moreand home. I enjoy coming here regularly for swimming and strength training. One thing I've noticed is that the facility is constantly undergoing renovations. Since the beginning of this year, they have renovated the swimming pool, jacuzzi, and men's locker room, and now the women's locker room is being updated as well. While it's good to see continuous improvements, the ongoing construction can sometimes feel inconvenient and is a reminder that the facility is aging. My experiences with the staff have been mixed. Some employees are friendly and helpful, while others come across as less welcoming. One incident in particular left a disappointing impression. I accidentally left my phone at the Life Cafe table and realized it after I had already left the gym. When I returned, a young staff member asked to see my membership card. I explained that my membership information was on the phone I had left inside, but despite the obvious situation, he refused to let me enter without an ID. Even after explaining multiple times that I was simply trying to retrieve my phone, he continued insisting on identification. It felt like common sense and flexibility were missing in that moment. Another concern is the membership cost. I currently pay more than $180 per month, which is quite expensive. At that price point, I believe members naturally expect not only quality facilities but also consistently professional and understanding customer service. Despite these frustrations, I still appreciate the convenience of the location and the overall amenities the gym provides.

    This review is specifically about how the basketball courts are being handled during the summer…read morecamp schedule. I pay over $300 a month for a membership, and one of the main reasons I chose this gym was access to the basketball courts. Unfortunately, the courts are unavailable Monday through Friday from 6 AM to 6 PM throughout the summer due to camp activities, yet members are still paying full membership rates with no discount or accommodation offered. For members who use the courts regularly, this removes a major part of what we're paying for. It feels unfair to eliminate access to a key amenity for an extended period while continuing to charge full price. I understand businesses want to run summer programs, but this situation seems focused on generating additional revenue at the expense of paying members. I raised these concerns with management and was told, "Sorry, nothing we can do." That response was disappointing and felt dismissive. For a gym at this price point, I expected better communication, better planning, or some effort to make things right for affected members. This was handled poorly.

    Sweetwater Pools

    Sweetwater Pools

    (20 reviews)

    We're kicking off the new year in search of a better pool service company than Sweetwater Pools…read more The subpar reviews on this app align with our disappointing experience. Here's why we don't recommend Sweetwater Pools... Inexperienced technicians - unable to answer the most basic maintenance questions. Disrespectful to property - the technicians would disassemble our pool skimmer, using the pole to mix their chemicals (that's fine!), but then not put it back together. We repeatedly asked them to put it back the way they found it to no avail. It felt lazy and disrespectful. Zero communication - really hard to get anyone to call you back to address concerns or questions. To sum it up, we never felt like Sweetwater Pools valued our business or ever tried to salvage it. You have been forewarned.

    Not a very good experience with Sweetwater Pools, we needed our pool cleaned after it was opened…read morefrom another not so pool friendly company, we agreed on the contract, made the monthly payment, almost 2 weeks later a guy from there comes out to clean and get the pool ready for summer, he only vacuumed half the pool, and dropped 5 3" tabs in the strainer basket and then he left, his "supervisor" then came out couple hours later, said he would have everything done even if he had to come back out and vacuum again, well he left to after about an hour, sides of the pool were not cleaned, debris still on the bottom of the pool, empty chemical bottle left on the pool deck, left and never heard from him again, called Saturday, spoke with Management but since he is management North, he could do anything, Monday I called the office, told them everything that was and was not done, I was told that the pool techs report stated " the pool was cleaned, chemicals added, and the deck was cleaned up with a leaf blower" I think its pretty sad when employees tell stories to there employers to make themselves look good while making a PAYING customer look bad. Not one word of sincerity or offers to help get to the bottom of the situation, I told them to cancel my NEW account, and was told "ok, have a nice day". out XXX.xx for 5 chlorine tablets and some bottle of chemical!!

    Neptune Pools - swimmingpools - Updated May 2026

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