They sent me an email with completely different quotes than I had received on my original paperwork (1pg) posted above. Then told me my computer sounds still broken & to bring it in & they'd "look at it" for me. No mention of free of charge anything. I won't go with another tech who won't perform wrk in front of me. Ram was still missing from my machine, that was ignored; you'd think they'd have cameras watching their techs to pull footage or something. Their new (argument against my post) records were never verbalized or written for me. I have a completely diff reciept. read more

Had to drop a star in my review. The red line under misspelled words showed, but after going to Nerds on Call, the correct spelling wouldn't pop up, not in Word, websites, or even here on Yelp. As a bad speller, having the correct spelling pop up is more important than anything on my laptop. Jeremy V worked patiently on it for a few hours... but nothing worked Two of his suggestions were to take it into the shop (previously it was taken into the shop, where I was told NOT to) and his other suggestion was to hook my laptop up with a mouse or use a wireless mouse!!! At least he didn't suggest digging out an old dictionary!!! seriously Was FRUSTRATED, planned on taking it back into Nerds on Call shop, demanding old hard drive put back in, laptop restored back to the way it was, problems and all, get $ refunded & update Yelp to 1 star...I was MAD...but then another technician came in and looked at the "ticket"...he made a suggestion to Jeremy V that solved my problem, in seconds!!! Was so HAPPY to see the correct spelling options once again pop up! After asking, it was confirmed, the tech was once again Jay D! My hero for the second time!!! Hopefully there won't be any more issues with my laptop! read more

I hired Nerds on call to troubleshoot problems with emailing invoices from Quick Books. They tried several times but could not fix it. I finally signed up with another online repair service, who discovered the problem was the firewall of my virus protection. Additionally, I found it problematic that Nerds don't provide after hours service, which is provided by my new online computer repair people. Having received no value for my investment with Nerds, I called and emailed asking for a refund of the $450 I had paid to cover all my office computers and they were Completely Unresponsive. I don't recommend using Nerds on Call because they took my money and provided nothing in return! read more

Responsibility = the ability to respond. I have to give Nerds on Call a much better review now, as they certainly responded to my concerns and have done everything possible to correct the problems and make things right. They have checked up with me more than a few times now, totally fixed my computer, and I am happy to report all is well. The sign of a good company is one that will respond to issues and do everything possible to make the customer satisfied and assured. I certainly attest to the quick and thorough attention given to my concerns. The response from the staff at Nerds On Call has been outstanding, they definitely want your business and by their response and attention will do apparently everything they can to make things right. Not many companies will do this, especially outfits with many customers who cold easily just blow you off. Not Nerds On Call, it seems they take great care in serving their clients, making sure they are dealt with fairly and their needs are met. My faith and confidence has been restored (along with my computer issues!), and I would absolutely recommend them to anyone else. Especially considering the care & concern they have provided to me. Thanks NOC, way to step up and do your best for your customers. Well done!! read more

I called Nerds on Call this morning to schedule and appointment and I expected some time later this week. Instead they sent out Robert the same day. He showed up and connected my printer to my laptop as I was having network issues and couldn't figure it out myself. Done in 20 minutes and with a smile and positive attitude to boot! I now have them on speed dial. Call them for all your computer related problems. I sure will! Mark read more

really needed a a good ear with me BRIAN T. was so delightful..he was very understanding on my age group...over 60 fixed everything an was a nice understanding man to talk to I WILL COME HERE AGAIN AN AGAIN....FEEL GREAT ABOUT ALL HE DID...THANK U NERDS ON CALL AN BRIAN T. SO MUCH read more

I've used the Nerds for years. They're techs are always helpful. Love their service.

I needed my computer fixed, so I called Nerds on call I spoke to Sean who took care of me right away. I had my computer fixed and back to me just with in a week. I'm very happy with the work they did and Excellent Customer Service!!!!!!!! Thank You Nerds on Call read more

Nerds On Call deserves 5 stars. We've been through years of different computers and many other services, before Nerds On Call, we and have been very impressed by their quick response, friendly and patient trouble shooting, and thorough expertise on all of our devices. A shout out to Rick, who worked on my MacBook Pro yesterday and today, ridding it of crippling viruses, installing preventive software, and instructing me with helpful tips. For excellent and dependable service, I highly recommend Nerds On Call. read more

These guys are good; they may even be great, but as the saying goes, 'You've got to be a brain surgeon to pick a good brain surgeon.' In short, I'm no IT expert; I'm also not terribly literate. Having said that, I've consulted to, and designed CRM systems for many large corporations including News Ltd and did the initial market research for Microsoft to launch Windows NT and Windows Advanced Server in Australia in the 1990's; so I've had considerable experience observing many IT systems applications vendors and integrators in action, as well as had to manage our own network of servers with up to 50 users. They fixed a ransomware attack fast and recognised a hardware problem in 5 minutes others had not recognised in a whole lot more time. So for this area, they are excellent; and good value. If you maximise the productivity of IT in your business, you suffer substantial loss the moment your systems are down - these guys charges are insignificant compared to those losses. read more

My trusty old laptop running on Windows XP was running slow...it was taking over a minute if not longer to load my browser and taking over a minute if not longer to go from page to page. Even programs were taking for ever to load. I tried a malware removal program which took forever to run. What it did fine, didn't fix the problem. Not having time to try to fix this issue, I took it to Nerds On Call. I paid $179 to have my laptop serviced. Malware was removed and temporary files were deleted. I picked it up at the shop and noticed when I loaded my browser...it was still running slow but I figured that was the best that could be done considering my laptop was an old computer running Windows XP. I took it home and noticed it was running just as slow as it was before I brought it in. I did some research and found the problem. It was not malware because it was running just as slow after the shop removed the malware and cleaned up temporary files. I opened up Task Manager and discovered that one SVCHOST.EXE file was utilizing 99% of my CPU. (SVCHOST files...many which are running, are used to retrieve different DDL (Dynamic Link Library) files which are needed to run different applications (programs)). I "Ended the Process" of this file and discovered that my laptop was now running at "grease lightning" speed. I later rebooted my computer and discovered the problem came back. After further research, I discovered that the problem was caused by a bug in the latest Microsoft Update of Windows XP. The permanent fix was to disable "Automatic Updates." I did this and now the issue is permanently fixed. This shop released my computer back to me running at the same slow speed.This is unacceptable...basically $179 spent for naught. I appreciate my computer being cleaned up...but nevertheless...returned to me NOT FIXED. If anyone has this issue, read the link below: http://www.tomshardware.com/answers/id-3283848/windows-svchost-exe-consuming-100-cpu.html Needless to say, I will never use Nerds On Call again. read more

I used to love them, but their service has gone down hill over the years. The nerds will be talking to several customers at the same time, leaving you hanging trying to figure out if they are still there. One time the nerd gave me wrong info about what programs I had on my computer. They wont accept checks for payment. They dont always return emails. The convenience is nice having them fix your computer remotely. read more

Fabulous company that has impeccable Customer Service and response time. Love all of the guys/gals that I've encountered in all of the years we've subscribed to Nerds on Call. I highly recommend this company and will never be without it. I do not usually write company reviews but this is one organization that has never let me down. Easy, fast, affordable and always professional yet friendly. read more

We love our NERDS....I have had a real positive experience every time I have had to call the Nerds.....they are polite, honest and quick! We are very happy with their service. read more

Horrible Customer Service! update. I was contacted by Nerds on Call, and they tried to make things right. read more

Had them come out and repair computer . They told me hard drive needed to be replaced..paid them to replace.. Still had same problem Paid them more money to repair..Still not right.. took to another place and they told me it had nothing to do with hard drive .Problem was solved after a 10.00 part was found bad.. Be careful before calling nerds on call. They like to fatten their pocket book.. I would not recommend them to any one. read more

JayD was excellent. He worked over 5 1/2 hours and cleared the problems. Polite, efficient and courteous. When he said he would call back, he did. When he said he would keep me in the loop he did. I give him a 10!! read more

Have had them for years and happy with the service. Love they are just a click away.

We use nerds to fix our problems &/or for tune-ups or to set up different systems on our computers and they have done a terrific job. They can connect remotely which is a time saver to get things done quickly and easily. We would highly recommend them for your computer needs read more

Total scam. Free diagnostics... followed by "oh, we need to run an advanced diagnostics with NO GUARANTEE it can be fixed...and oh by the way, that'll be $155" ...Read on: My laptop keyboard and track pad completely died. System ran fine, would turn on normally, just unable to use any controls. Dropped off the laptop at the Marconi location on Thursday morning. Dingy little place. Tech "expert" (more like Big Mac for breakfast, lunch, and dinner expert) comes bumbling out from behind a wall wiping his nose with his hand then sits down to manhandle my laptop. I explain what's wrong, he switches it on and takes a look, then repeats exactly what I said as though he had just made some incredible revelation. He then gives me the textbook "we'll run a standard diagnostics FREE OF CHARGE (he sounded so proud and eager to tell me that) then we'll call and give you an update." Didn't get a call till Monday morning from an aggressive, borderline hostile gentleman demanding $155 for an advanced diagnostics test which he insistingly keeps re-wording as a 'non-refundable deposit'. I ask "Does that mean it can be fixed?" His answer, "I don't know, that's what the advanced diagnostics is for." I reply, "So I'm paying you $155 to SEE if you can fix it?" Here's where it gets good. He completely avoids my question and says "the $155 can be applied to a data transfer service we provide in case there are docs/pics/music files that you wish to be saved OR you can apply the $155 to the purchase of any of our refurbished products." I ask again, "SO I AM PAYING YOU $155 FOR YOU TO DETERMINE IF IT CAN BE FIXED??" He again completely skirts the question and hits me with the same "you can apply the non-refundable deposit (which I find downright amusing that they have the gall to call it that) to the transfer service or product" $155 to transfer documents and pictures??????? GTFO!!!! Long story short. I said NO THANKS. Picked up my laptop Tuesday morning, took it to iFix in Davis. iFix called me a few hours later with an explanation of what's wrong and that they can fix it SAME DAY FOR $85!! 10 am drop off, 5 pm pickup, and $85 later, my laptop is working good as new. I noticed they even gave my laptop a good cleaning. Yelpers/customers: YOU"VE BEEN WARNED. Nerds on Call prey on naive, oblivious, computer noobs. Their 5 star reviews (most of which are conveniently on their home site) are from moms and dads, the elderly, and generally people that don't know an on from an off switch. Go to iFix. Go anywhere but here. You'll be thanking me all the way to the bank. read more

Had a problem with my e-mail they fixed it remotely and did a full clean-up! Very satisfied! Excellent personnel!

I really wanted to give these guys a high rating but what started out extremely promising just turned to garbage after. It was like Midas with the golden touch had an incompetent half brother that turned everything into $hit. The original people I dealt with were phenomenal on the phone and seemed to know what they were doing (I have over 20 years in IT myself but my knowledge is so rusty and did not feel like taking the time to work on what was essentially a play computer for my wife and the nanny). After contracting them to do remote diagnostics on my work computer and game computer, we started to discuss a virus they found on the game rig. The day crew was excellent but the latter people they had work on my system did not seem as competent (I had the computer up on my big screen and was working on my laptop and periodically looking up to see what they were doing). I figured, take off the control freak gloves and let these guys do their work. It started taking too long (as in days, going into a week) so I spoke to the original person who sold me on maintenance (I think his name was Tony) and decided to trust that they could figure out the problems better if I shipped the computer to them to fix and while out there, gave him a list of things I wanted to upgrade on it along with a special request "DO NOT UNDER ANY CIRCUMSTANCES DELETE OR REFORMAT HARD DRIVE WITHOUT ASKING ME AND MAKING SURE THAT THE 6 MONTHS OF BABY PICTURES AND VIDEOS ARE AT LEAST SAVED, music files to be saved after that as well" So I wait quite some time and finally get my computer "fixed" and upgraded. All my irreplaceable pictures and much of my music gone! Much of my software gone! But who cares about the software when MY CHILDS 1st 6 months are gone!!!! Luckily I had some saved on other computers but not all of them as I figured since they charged me for full backup remotely, and were going to do a local backup that they would not lose the pics. I figured wrong. Even this could be repairable since I am sure somewhere they may have the files but to add to the fact that they would call at the exact times I asked them to not call as I am unavailable (after 9am usually in the morning when I told them I am working and not near my home computer and please call back after 4pm at least) but then they would promise to call and not call me for days or weeks. Then they would call at 9am or 12 noon basically any time BUT the time I asked for a call back and say sorry we will call after 4pm or at 6pm and never call me back. I really liked the guys I spoke to there, I had nice conversation with some of them but combining this level of incompetence with a lack of caring (they charged me in total upwards of $1600 to upgrade the one computer and do maintenance on both yet never finished...hell, never even completed a diagnostic on my main computer but part of that is my fault since after they screwed up the first, I told them to fix that before I even think about letting them back into my main one). I was going to let this whole thing drop but they had to open up an old wound and several months later (ths was all last year) they call me last week asking about my service contract and if I want to renew it. This is the same service contract that I told them to not charge me for but they did anyways that you will see complaints for on this forum. So they ruin a computer and charge me $1600 or $1700 for it, they lose my baby pictures and files, they lose most of my music, they took over a month to do this, they never finish the work nor try to make good on it (sorry but calling me over and over while I am at work and saying oops ya we will call you after 4 or 5 and never calling, is not trying to help your client), yet they want to call me to renew a service contract that I told them I do not want and that I was nice enough to not take them to court after charging me anyways for. I tried to like these guys and tried really hard to want this to be an incredible review since as I said there are some really knowledgeable and friendly people working there, but sadly they seem to get overloaded and hand it to the Hodors of the company (my nerd reference). ME: "So where are my files?" Tech: mmmm HODOR! ME: "so you don't have my music either" Tech: HODOR! ME: "Are you ever going to fix my computer or call on time?" Tech :"HODOR HODOR HODOR HODOR!!! (then proceeds to hit himself in the head with my computer in frustration) read more

What kind of service is this? They make people pay for support and the people that are supporting their customers have no experience what so ever. Most of them have never worked in a technical support position prior to this company. Do you want to give your money to people who are practicing their home grown skills on you and your computers sensitive data? Mistakes from these guys happen regularly, I wouldn't recommend having your computer touched by any of these people or contacting them for any help. God forbid you have a simple question about a price for work! They will ask for all of your information. They don't even drug test their employees! C'mon now! Who doesn't drug test these days? They don't keep in contact with customers and give updates and they don't know the meaning of customer service...literally. I'm not joking. They refuse to be nice over the phone and they would rather sound like robots. Not to mention, they use FREE software tools ANYONE can download for FREE when they give technical support. read more

Ok, I feel bad. After watching these guys on Good Day Sacramento, I recommended my mom use them to get her computer cleaned up and protected. She is not super tech savvy, so I was there to help her get it started. Brandon made it sound like it was pretty straight forward. He said it would work overnight and they would touch base with her the next day. Well, it's been a couple of days now and things still aren't right. The system timed out at 9pm and didn't run overnight (even though she was told it would). She is getting passed around from tech to tech and each time a tech tells her they will call back, they simply don't or they leave for lunch without a simple call to say that! I wish I could sit there in front of her computer and help, but I can't. :( Bottom line is the tech's need to just keep her informed. She understands that it can only go as fast as the internet (and she has highspeed), but they need to call back when they say they will and just get it done. She's paying a lot of $$$! read more

My spidey senses started tingling after the guy at the front desk asked me "how much did you pay for this new" before I left after checking in my daughter's laptop for a repair. It's a newer laptop, and I figured it wouldn't be a terribly difficult fix, but this place also doesn't like to commit to anything in their explanations--like if you ask them straight-up "can this part be replaced?" they are hesitant to say anything. I asked, "can you fix this screen" and they said "we will take a look and see what we can do." I didn't know fixing screens is rocket science now, considering some kid in Elk Grove replaced my iPhone screen in 20 minutes one afternoon, so maybe I should have taken my laptop to him. But anyways, long story short, I brought in a laptop to get the screen replaced because it had been dropped and broken--everything else was fine on the machine. I finally get the quote to repair the $279 (new) machine--they want $303 to fix it. Okay, let's break down the charges, shall we: They CAN'T fix it, it turns out, but they can send it to Acer, who CAN fix it--so they want $154 to "facilitate the repair with Acer" (the girl on the phone couldn't explain what this means, but I'm assuming it covers them filling out the "help" ticket that you can do online via Acer's website before sending them a product to repair). Next charge: $129 as their "minimum service fee." Now, call me crazy, but you can't get much more minimum in service than doing nothing and having somebody else fix the laptop, but I understand that they want their piece of the pie, too. Next charge: $25 to ship it to Acer (I guess that can't be included in the "facilitating repairs with Acer" charge). Total to repair a $279 Chromebook: $303. I went online to Acer's website and found out I can simply fill out a help ticket and ship them the Chromebook myself . . . I found this whole experience with Nerds On Call to reek of bait and switch, inflated prices, and a bunch of B.S.. I would never recommend this place to ANYONE who needs a computer repair--unless paying more than the value of your item with a list of vague charges seems valid, I would take Best Buy's Geek Squad over this. read more

I'm sure that these guys would have done a fine job on the repair but they are no bargain. The cost of a new Nexus 7 (1st gen) on Amazon is $190, the manufacturer's charge to replace a cracked screen is $170. The Nerds on Call estimate for the same repair is $220. This was for a shipped repair, not an on-site service call. incidentally, the screen assembly is available for less than $70. read more

I have used Nerds on Call for many, many years. I can't begin to tell you how much their service has meant to me. I am no computer expert and they have always been able to fix anything I needed. I can't say enough about them! read more

I cannot say enough GOOD about the NERDS online support ! They have helped so many times and also resurrected a computer or two of mine! They continue to be a great resource for any computer glitch or questions we have. Thank You NERDS! read more

I want to give where credit is due, I received a new computer and needed it set up so I called the NERDS, They sent out someone to my home to do this, The Nerd came out and spent no more than twenty minutes things I asked to do he. He said I don't know how to do that. So when I went to read my email it had been set wrong. When I called NERDS I got to talk with Robert who was not only knowledge but very helpful and nice and he took care of my needs. Waytto go Robert! GREAT JOB! read more

ihad work done replacing a drive after 5 days i got my PC back. Soon after I started having problem downloading w fire-wire from a Panasonic video camera i thought at first the camera was bad. A few months later my Grandson came over to visit and tryed to play a dvd in the pc/dvd player it did work and was missing some drivers infact The orginal HP DVD player was missing from my start menu. oh and i had several Phil Lesh downloads in Itunes that are shown with a (!) saying the file cant be found. when i confronted nerds they wanted me to pay them to fix what they broke! they seemed confused and the tech told me he just started working on PC's. read more

i wouldn't be without these wonderful nerds, they are so helpful at times when it can be so frustrating with the computer. i spoke with nick y., today regarding a printing issue with a label and he was so helpful and we succeeded in a short time in printing the label. i always, find them very helpful for my computer issues, they are always pleasant, and willing to stay online or call you back when they get the issue fixed. i have belonged to nerds, for two years and wouldn't think of being without them! i have recommended to my friends and it is worth every penny i pay! you, won't be disappointed, just happy to call them and get your problem resolved! read more

We pay by the month to the NERDS on CALL. Thank you for being there for help when we need it. By paying by the month, you save money. By having use of the NERDS on CALL, I don't have to take my printer or PC in to be looked at and worked on. It is done in my home, as I do other stuff, or sit and watch them have control of my PC. So worth it and they fix what ever we are having a problem with, every time. We love the NERDS on CALL. read more

I had an old p/c that wouldn't fire up due to old software and the great team from Nerds was able to download all my pictures onto a flash drive. They even recycled my computer. Would highly recommend them. read more

Ok...I don't know what went wrong with everyone else, but we had an amazing experience with Michael at Nerds. He has been very responsive to our IT issues, including a ridiculously complicated home stereo system that another guy started and couldn't get around to finishing. Michael is professional, smart and (really!) great at explaining some difficult concepts (for me at least). He made some great recommendations about equipment and we have enjoyed working with him. I highly recommend him for any IT challenges you may be having. read more

I've been using this service for years, and they have helped me so many times in so many ways, I don't know what I'd do without them. Very professional, knowledgeable and efficient. And affordable too! read more

Called Nerds on Call in the am and they sent Adam Kelsey to reconnect our modem and router.. Adam did a great job.

They consistently solve our problems with their remote service. i could not be more pleased. It is like having an IT staffer living in my home. read more

I have called Nerds on Call for many things and they are always helpful. It is so easy to contact them. They perform great tune-ups and help with a variety of problems as well as giving good tips on what to try before calling them. read more

Searched my phone for computer repair and found these guys. While they did a good job on their SEO the service dosen't match. I was having issues with my computer and took it to them. I explained that the computer was not starting up and I thought it was a power supply issue. No quote was given and I figured I would get a call with the problem and a cost. Call came and learned that the motherboard was history. Simple I will purchase another computer and have them transfer the data to the new hard drive. Brought in the new computer and dropped it off, couple of days later I get a call that there's not enough room on my hard drive for all my data and they tried to upsell me on a new hard drive. When I did't bite on that they informed me they could compress the files, still no quote. The data was transferred and got a call that it was ready, then I get the cost $129... After a little back and forth they aggreed to erase their work and give me back the computers. I took both computers to Computer Works in Yuba City where the tech says "why do a data transfer, let's just pull the hard drive from your old computer and put it in your new one" how simple. Five minutes later I'm out the door for $30 I have all my data and programs to bout. read more

these guys are amazing, called me worked with me over the phone and i have no idea on how to work on the settings, connections nothing and they had patience , kind and worked with me and fixed our problem . well worth there money and more. thank you to all the technicians. read more