This company is a scam. I have the same issues with most of the other reviews, where they would come out and accept the initial service charge, but would never follow up. I've called to receive call back and nothing. They keep changing the dates and I've now requested a different service company for repair. They should be reported to BBB as a scam organization and I'll be sure to share this will any and all other social media sites stating these facts. read more

I will definitely do not recommend this business and I almost when my separate way with whoever recommend it. The came to do the initial service, ask to pay for the required part and after that it was excuse after excuse that part was back order. Then thar arrived, I email them to schedule the completion of the service I paid but was ignore. read more

They do NOT respond to emails, texts, or voicemails. I paid them 215.00 on Nov 5, 2024 and they never completed the job. They stated the part would take 2 weeks. They stated they would complete washing machine repair before Thanksgiving and they never responded to any of my follow-up attempts. I DO NOT recommend. read more

Ness Appliance Repair - Proof of payment for part that was not received. - Appliances & Repair Near Me

09/30/2024 Made a claim with Home Choice Warranty to repair the ice dispenser in my refrigerator. 09/30/2024 Austin Ness Appliance Repair @ 979-999-4820 arrived, took one quick look and my refrigerator and said he would order a replacement ice dispenser motor. Before leaving I wrote him a check for the $85 deductible. 10/03/2024 Repair appointment. Repairman never showed up or call. 10/22/2024 Left voicemail requesting a callback. No return call received. 10/24/2024 Repair appointment. Repairman never showed up or call. 11/01/2024 Left voicemail requesting a callback. No return call received. 11/06/2024 Left voicemail requesting a callback. No return call received. 11/21/2024 Sent text to Austin Ness regarding scheduling Refrigerator repair. 11/26/2024 Repair appointment. Repairman never showed up or call. 11/29/2024 Left voicemail requesting a callback. No return call received. 12/03/2024 Left voicemail requesting a callback. No return call received. 12/03/2024 Received email notice of new appointment date set for 12/05/2024 12/05/2024 Repair appointment. Repairman never showed up or call. 12/05/2024 Called Austin Ness Appliance Repair @ 979-999-4820. No answer and voicemail was full. As of present (12/05/2024 @ 19:00) Not only has Austin Ness Appliance Repair FAILED to fulfill their obligations and rip me off of $85, Home Choice Warranty has also FAILED to fulfill their contract obligations of providing reputable service providers or assist me with resolving this issue. read more

Horrible company stay away from. Choice chose this company for my fridge repair. I wish I had read the reviews 1st. The tech ordered a part that was making a noisey clunking sound associated with the freezer. He installed it a couple of weeks later. Another week later the fridge was making a beeping noise I think is related to the install because the sensor not recognizing the freezer as closing. So I tried to reach the company for a follow up for over a week and they haven't responded. These jokers are the worst. Get the money and run should be their slogan. This place is a dumpster fire in a minefield. Sad. Never again. I wish I could give them a negative 10 rating. read more

Very dissatisfied, will never use again and would not recommend to anyone! Came out and charged for initial service call in August. Said I would receive a quote within a few days. I never heard back. I followed up 5 times via text and 5 phone calls. I only got two responses after I was a little short. This was over the course of two months. Incredibly disappointed with the customer service and even provided the opportunity to make the issue right by reimbursing the initial diagnostic fee. read more

Ness was assigned by our Home Warranty Company to repair our microwave and initially all went smoothly as far as their stated time/arrival to diagnose the problem. The technician was very pleasant and knowledgeable. The service fee was paid and this was the last time we'd see anyone from Ness to make final repairs. I would think that 6 weeks would be enough time to return, but all we got were excuses about why the technician wasn't going to make the scheduled appointment!! They made no concerted attempt to remedy this as soon as possible and I would have to be the one who initiated contact with Ness about our repair!! Unacceptable and you have been forewarned if ever they come through your door for a repair! read more

Had a service call with Choice Home Warranty for fridge control panel not working. Paid the service fee and a part was to be ordered. I follow up with them weekly for 4 weeks and kept getting told the part had not yet been delivered. Then no further contact. The phone number 979-599-4820 no longer works and the voice mail box is fu. Choice Home Warranty was no help because over a month had elapsed and they had closed the ticket and I would need to open a new ticket and pay a new fee. I am beyond furious at both companies. Complete sham. read more

I had a repair with them through Choice Home Warranty. The communication was terrible. I was waiting for 3 months for a part to be delivered to finally finding out that the claim was closed 2 months prior. This was never communicated with me. Towards the end they stopped responding completely. I however, kept texting and calling trying to get a response. Choice was not supportive and did not try to resolve the issue. I spent $85 for them to come out and instead never got it resolved. Do not use this company. read more

Ness was selected by Choice Warranty. Reviews were not good so we were not surprised that we have been lied to every time we phoned to get an update. Never heard from them. The warranty company is not without fault -- having such horrible reviews, why do business with them??? Thankfully, we charged the fee on a credit card which we were able to cancel with the card company. Can't imagine why they run a business so poorly but they do. I'd suggest you never call them for anything!!!! You might also consider another warranty company besides Choice -- extremely disappointed in their lack of service. read more

I wish I saw all these reviews I have waiting for their call back to schedule maintenance on my refrigerator. it's been 29 days without a refrigerator! The lack of response and constant follow-up is unacceptable. The comments made by other customers that the part was ordered incorrectly is very interesting as the same thing happened to us. How does this pattern of saying the company sent the wrong part be used to tell customers be acceptable. This is a repeated pattern by the company. I was feeling encouraged when 13 days ago the correct part would be delivered but now was told the delivery company could not deliver but that it would be delivered 14 days ago and that the would call me when in hands. i still don't have a working refrigerator! How are they still in business - my home warranty is a company I will not be renewing as they have been useless. read more

My fridge broke down. Technician Austin came out and was quick to identify the issue, explained everything clearly and knowledgably, was professional and polite. He also gave my helpful advice and handled everything with a great attitude and helped to alleviate my anxieties. I HIGHLY recommend Ness Appliance Repair, because they are one of the few companies that didn't try to add on a bunch of unnecessary charges and aim for an arm and a leg. It's great to find a company who can be trusted. Very rare nowadays. I'll be calling them first if something breaks again. read more

I submitted a claim through Choice Home Warranty Company in September 2024. Once they approved Ness Appliance to perform the repair, they did not stay true to performing the repair. They do not communicate effectively. When you call the number, it says to leave a message or text message and they will call or text you back. They rarely did that. When CHW asked them for an update, Ness Appliance replied with the arrival date for the part. The first time was in October, but the part did not come on the day they estimated. They did not notify me or CHW. I called and texted and CHW sent another message for an update. They would only answer my calls a few times but not most of the time. They would only text back after I text a few times for an update. When they gave another update, they said the expected date of arrival for the part was another month later. November comes and still no update from Ness until a message is sent and they said the part would arrive on December 15th. It is now January and we still have not heard from Ness Appliance. I have had to complain to CHW numerous times to the point that they are now looking not to use them for service. read more

Worst experience with Ness. They will take your money for the initial diagnosis and then never follow up with the actual repair. Insurance company assigned us Ness Repair for fixing our washer. After the initial diagnosis, they kept delaying ordering the part and kept lying about the parts ETA for 4 months. Even after the part arrived, they kept delaying the appointment for another month. Stay away from this joke of a business. read more

Ness was selected & scheduled by my warranty company. A technician came for the initial visit and diagnosed an issue and took our $75 service call fee. Tech said they would order a part and call for install, but 5 weeks later, no repair & no technician has returned. We had to call them to find out what was going on, but no one answers the phone. Finally they texted to set up install and the tech never showed or called. We called & texted again & again, and have now had 4 no-show appointments. This company should earn negative stars. read more

Sent by my warranty company. This company failed to provide any quality service. They did come an out on the initial visit and diagnosed the issue. Tech said they would order a part and call for install, 2 months later, nothing. Grant it this was over the holidays, starting in November but I had to call them to find out what was going on. Took forever for then to return my call or pickup their end. Finally they call to set up install and tech never shows up or calls. Took over 1 week make connection. They then said wrong part was ordered. Another week and no info as to what was going on. I could not get anyone to respond. I called my warranty company to please send new person. My advice is do not use this company. I don't think they should get a one star rating but you have to pick one to submit review. read more

Don't trust this company!!!!! After nearly a month I called them and never answered the phone. Tried texting and they never replied. Finally after 4 attempts she answered on tues and said the part showed out for delivery and set appt for that Thurs 1 to 5. They never showed so I called and she answered and said it stilled showed out for delivery so I asked for the tracking number which she never sent. My warranty company couldn't get in touch with them either after they had already paid them for the repair. Stay away from this company!!!! IT'S A SCAM!!!! I should have looked at their reviews before paying them but trusted my warranty company wouldn't send out 1.5 company. My bad! Won't happen again!!!! They don't deserve a 1 but they don't offer a 0 review!!! read more

This "company" was supposed to show up to fix my refrigerator today from 11-3. NEVER SHOWED UP and this appointment was made last week. I have a child at home and have been icing food for a week now. THIS COMPANY IS HORRIBLE. DO NOT USE!!!! read more

I am not sure why this company is still in operation. They are rude and they keep rescheduling my appointment. I have been waiting for them to come fix my dryer for 18 days!!! They took payment and have not returned my calls or text messages. I will be filing a complaint with the BBB. read more

Answering their phone and completing repair request . i've had a pending repair since five July and can't even get an answer on the phone or an update from either Ness Appliance Repair or Choice Home Warranty. read more

If I could give a ZERO, I would. They lied to me for 2.5 months and never did complete the repair. Save yourself some aggravation and get someone else! read more

On January 15th this company came out to fix our stove and to fix our dryer for a squeal. Promised he could fix it easily just needed to order 3 ignitors for the stove and service the dryer. Even though one visit had to pay 2 service calls. Not a word was communicated to me for a month. Once I did get ahold of someone, they told me that only 2 of the 3 ignitors came in but they have the part ordered. Still no oven or no dryer. A few weeks pass and call again and give me a date a time. Take off work and wait. At 430 I call and am told that he is stuck in Temple with 2 people in front of me they guarantee someone would be there that night. At 10 I gave up. So call the next day to see thinking that they would honor there promise. No they said they came out and no one was there. They rang my door bell and no answer so I am being buried to the bottom and the job in Houston was more important. The next week I call and am told that the parts came in but broken. They are on order again. Easter comes and set a time. Again take off work am promised a noon service time. At 130 I call and am told that once again they came and no one answered and no phone call was made to me. I tell them I think it is funny that they say no one answered the door bell when the insides are removed from my door bell and all that is there is a case that no one can mistake ad having a doorbell. Memorial day weekend was promised someone will be there on Thursday. That morning got a text saying there was a family emergency. And now here we are 4th of July and still no oven or dryer (the heating element went out) No one ever answers the phone or returns a text. And CHW is just as bad. 7 months and still waiting read more

This is the WORST Appliance company ever. I know you have to give 1 Star but they don't deserve that. Came out didn't do anything and charged me $85. I don't know how they are STILL in business. read more

Don't use this company. They take your money claiming to order parts and never return for the repair.

Contracted with Ness via Choice Home Warranty. The tech came out quickly, I paid the service fee, and he politely gave me a diagnosis that my microwave needed to replaced due to electrical arcs that had punched a hole through my wave guard. What followed was a month-long argument with Choice and their refusal to replace the unit because the damage was not due to "normal wear and tear". When I reminded them that my oven was 14 years old, and asked what Ness reported to them, they said they did not have the report or a diagnosis but based their decision on the fact that electrical arcs "usually" occur because people put metal in the oven and the damage must have been our error. The report never materialized and Choice eventually sent us a gift card for 20% of the replacement cost while fraudulently claiming that we agreed to it as a "favor to us for being good customers". Ness and Choice seem to be of the same mind -- deny every claim and act like it's the other company's fault. read more

This is a terrible company to work with. They have zero customer service and/or respect for their customers time. They do not show up to two separate appointments. They set two appointments and never bothered to show up and/or call. read more

Where do I start ! Horrible Liars that my home warranty hired twice. Ending to it all my dryer heating element was never repaired but bypassed this past summer. Here we are in December and it went out again and still not working supposedly now thermostat out . I got sick of it and my husband repaired it in 5 minutes and noticed my heating element was never repaired and was still bypassed that Could've caused major damage! Horrible . All that money wasted on warranty and call fee when it cost $28 for all 6 components ! Stay away from these people. All complaints are true , they all happened to me . read more

I, too, had the same experience as many other reviewers. They came out, took my service charge payment, and then the back-and-forth game of ordering a part, oops, wrong part, and having to get another part began. This went on for three months. After being stood up by them again, although they claimed I was on the list for that night (it was already past 8 pm) and had two customers ahead of me, I had to submit another claim through my home warranty company. After not getting my freezer fixed for three months, I have to start all over again and pay an additional service charge. Unfortunately, my home warranty company was not helpful at all, and I will also be looking at canceling them once my freezer is finally fixed. Why they would contract with such an unreliable company is beyond me. read more

This company was contracted through our home warranty company to repair a leaky refrigerator. The technician spent less than 5 minutes at my home to diagnose the problem and reported back to the warranty company. They scheduled a repair at the end of August 2023 only to cancel at the last minute. One month later and there was still no repair because the company claimed the part provided by the warranty company was the wrong part/out of stock. However, I was told by the company a new part was ordered and given a repair date. On the second scheduled ate of service, I called the company to get an ETA only to be told they had somehow thought I was a different customer and so scheduled a repair for me that was meant for another customer. Then, today, over two months from the original service request, I received a call cancelling the service repair scheduled for today because the technician determined - apparently only this morning - that this replacement part was also the incorrect part. Three strikes and this company is out. Horrible communication. Horrible service. Incompetent business operation. They will try to blame the warranty company, but there is no doubt this company bears responsibility for its poor value. read more

Horrible customer service. They dont answer the phone. They dont contact you and keep you informed. They schedule with you and then cancel. Do not use them. A ZERO star would be the best here. I cancelled on them once due to a family emergency and then they cancelled 3 times. They blamed the lack of service on me. Started the claim in August. It's October and no repair has been taken care of. read more

SCAM ALERT! Should have a negative rating. This company is as big of scam as Home Choice arrantee and they are probably in collusion with each other to scam people. Liar never shows up to fix the appliance, just takes the deductible and says f.u. to the homeowner i fugure he makes $750 to $1000 a day and never does any work, just scamming the insurance company and the homeowners. If the insurance company assigns Ness, don't pay them, just cancel and order youown repair services and save yourself the headache. read more

company is horrible . Customer service sucks. They lie to customers don't return calls you want something fixed get ready to wait weeks.

Horrible customer service, rude technicians and office personnel. Wrong parts ordered and ended up having to wait an extra week for scheduling, only to have to change vendors to fix my dishwasher after 10 days they still weren't able to repair. This company is awful, no apologies, no compassion. Definitely do NOT recommend for ANY reason. read more

Horrible company that doesn't return your calls or messages! They took my money for a service call but they never came back out to fix my refrigerator! The service call was scheduled through my home warranty company.... I do not recommend them at all! If I could give them negative stars I would! read more

This is worst appliance repair company in existence. They will never honor their appointments and will constantly lie after not showing up. Horrible communication and quality of service. Absolutely waste of time and money. read more

I'm very unhappy with Ness Appliance. I have and elderly Mother and disabled Brother had a problem with the refrigerator Ness came out and determined the compressor was out. He then told them he would have to order the part 3 weeks ago and he said he was coming out to replace it once it came in . Fast forward Ness Appliance didn't follow up on his agreement and now he's not answering his phone, email or texts. Choice Home Warranty put them on a waiting list for 24 to 48 hours and ask us to follow up if a technician doesn't contact us. This is very frustrating I called Choice and the gentleman answered had an attitude for no reason he sent my call to a lady that didn't provide either of their names. It's horrible my mom's and diabetic, high blood pressure and have trouble getting around my brother have MS and hasn't walked in 10 or more years. All we need is to have the appliance fixed we have the money that's not the issue! read more

If i could give a -0 i would. These people are horrible! They don't answer the phone they don't come when they say they are because if its not convenient for them never mind the fact that you have paid for them to come fix whatever is broken(which is inconvenient) they will reschedule if you don't fit in there schedule. I've been waiting on them since September 15 to complete a service that they have not done nor will they answer the phone needless to say i have contacted my home warranty company to send someone else out which of course will take another 24-48 hours to reach out but hey i been waiting since September so yea. I've also told them to NEVER send ness appliance repair back to my house again read more

They are not eligible for working in this field. Absolutely useless. They kept we waiting for 8 months to fix my Refrigerator. Finally some other company was assigned to do the job. Now it's already 2 months they have not showed up for my washer service. They take the initial money and never show up for the actual work. read more

I requested an appliance repair claim through Home Warranty on our refrigerator, and Ness was assigned. I will say the technician showed up on time. He performed a very quick assessment, and determined we need to replace the refrigerator. I paid the $100 and he left. That was 2 weeks ago and Home Warranty has heard nothing from Ness. I have tried calling, but get no returned call. I have called Home Warranty to check on my claim, and was informed that they cannot reach Ness. It seems that this company is not worthy of claiming to be a service company. I would give less than 1 star if possible. read more

Good communication from office and tech. Tech was on time. He was professional looking and well spoken. Seemed very knowledgeable, experienced. Clearly explained the issue and addressed it. I would definitely use this company again. read more