When Bawb and I decided to get a pool built I started looking for pool builders to interview and…read moreget quotes from. I searched using the internet and reading reviews. I had recently had some friends have pools built so I did meet with one of their builders. After Zak came out to meet with us to talk about what we had in mind, it was their business to loose. Zak came up with some great ideas and he seemed very knowledgeable about the permitting process here in New Braunfels. He knew of one of the other companies I was waiting on a quote from and very honestly told me his company would probably be higher. He explained some of the reasons why which all made sense to me and seemed legitimate. When meeting Zak I felt this was a local company that knew what they were doing, had their own crews and could be trusted. Pool builders are normally ranked somewhere between accident lawyers and software salespeople. Just a joke. All said and done our new pool is in and more beautiful than the design Zak had created for us. The project stayed on schedule and their crews were very skilled, respectful and cleaned up after them selves. This company is top notch and I highly recommend using them. I could not be happier with our new pool!!

Watch out for this con man! Installing pools and the mistakes he makes doesn't get fixed. The…read morerelationship starts out good when he promises the world. By the time the pool is installed, we were unhappy with the work and he was a jerk.

Infinity Pools didn't just build a pool; they crafted an experience From the moment we started…read moreworking together. They transformed our backyard into a daily family entertainment.. the owner designed our unique layout and made sure to fulfill every request we thought of. They were on a mission to make our dream pool a reality. They weren't just about meeting expectations; they surpassed them with flying colors, mentioning of colors the light shows that are programmed with our pool is really amazing as well! Even after the project was done, their commitment to our satisfaction didn't waver. They followed up on the pool, came out and checked the levels, made sure we knew what we were doing. The relationship built between our family and the owner "Carl" is now a lifetime friendship. We're not just happy with our pool; we love it! , and that's all thanks to them. We do plan to use infinity pools in the future for our next build out (patio and bbq/bar area).

1st class up and coming pool builders. There is certainly a great comfort level you get when…read moredealing with the owners. Tom and Karl are extremely sincere in their approach . 100% vested in making sure you get what you want and more. I reviewed there portfolio of pools they have built, designs ranged from $45,000-$180,000. I wound up settling on a design closer to the $45,000 range. Each of the pools I saw had very luxurious travertine patios. Very unique and rich looking. All looking as if they belonged in a 5-Star resort . Very happy with the planning and the process . I cannot wait until they break ground and we are able to enjoy the finished product .I will update this review upon completion and share photo's

Absolute best customer service! They have been in business for 70 years and treat their customers…read morelike royalty. We have had two pools built by Gary and I highly recommend giving them a shot.

Have had 2 separate leaks which required 2 home visits by Christian Myhre from Gary Pools to do the…read morework (in this horrible heat); he is personable, courteous and did a great job on the work. He communicates well describing the issue of the work he is doing; follows up with you continuously; and always returns calls and is able to answer questions professionally and quickly. Gary Pools has a gem! thank you.

These guys are supposed to be the best in San Antonio? Not even close! I had an appointment for…read moretoday and they did Not show up during the assigned time slot. I called to see what time they were coming out to the house and was told next week. The appointment had been pushed out. Asked why nobody called to tell me this? No response whatsoever. . It took about 10 plus service calls to finally figure out what was wrong with the electrical operating system. It turned out to be bare wire, in plain sight, to fix the problem. These people are not at all what I expected from a pool company that was supposed to be the best in town.

The weekly cleaning service has been subpar since last summer. There hasn't been one month that…read morewe've not had an issue with our cleaning, mind you that we pay $300 a month for. Whether it be no call no show, 3 minute "cleanings" where they don't even test the water, finding metal bristles from their brushes lodge in our feet from the bottom of the hot tub- the list goes on. For $300 I absolutely should not be having to call every week to ensure that we are on the schedule and that we will receive service, yet here I am with a green pool covered in algee because our regular route was missed last week due to vehicle issues. And even when you do call/ email the response you get is always with an attitude. We will be taking our business elsewhere.

We had Stacation install a pool hoping for it to be ready by Spring Break for the grandkids to…read moreenjoy. They did it and the pool/spa is great. According to the app used to control the pump speed, it is much more efficient than I expected. I have never had a pool before, so learning how to correct the pool chemicals has been a learning experience, especiallybwith our private well water, but was able to it to get all tests to pass. Staycation resolved every question or concern. Responses were very fast since they use an app where everyone on the project gets copied.

My experience with this company was extremely frustrating and disappointing due to consistent…read morecommunication failures, poor workmanship, and a lack of accountability throughout the project. First, there was confusion regarding the spa system. The contract explicitly specified a blower, yet I was repeatedly told it was a venturi system. I had to repeatedly defend and re-explain my own contract until they finally confirmed what was already documented. HOA submission guidance was also contradictory. I was initially told to reject incorrect materials, but later informed that "generic" selections would be used to gain approval. This raises serious concerns about their process, and I believe HOAs in the San Antonio area would be interested to know this approach may be used. Second, project coordination was inadequate. I had to repeatedly remind staff about irrigation sleeves under the patio, which would have been missed without my involvement. The concrete subcontractor was unaware. While I was told it was "documented," it clearly was not communicated to the field. Anything beyond a basic scope required constant oversight from me. Third, design changes were poorly handled. Adding steps was discussed early but deferred. When included via change order, the drawings were incorrect, resulting in an unsafe step height. Even when sub-contractor flagged it before the pour, no action was taken. When I raised concerns that evening, responses were delayed and dismissive, including unprofessional communication. Fourth, the spa masonry work is unacceptable. While the stone was fine, the top caps and waterfall tile were inconsistently installed, leaving large gaps and visible caulking. When I asked if the caulk line could be reduced, the mason began to agree but was interrupted by the owner, who insisted it was "standard." Corrections were later acknowledged, but the proposed fix exposed further errors. I agreed to a quoted change order, but the final price was increased. There was no accountability or effort to honor the original price. Fifth, site management and closeout were poor. Multiple requests were required to remove debris, leaving my yard in unacceptable condition, resembling a gravel pit. The pool was also turned over dirty despite repeated requests to clean it before pool school. Finally, I was concerned by the company's conduct outside the project. After anonymously seeking advice online, the owner inserted himself into the discussion and attempted to control the narrative despite not being identified. Overall, this project showed a pattern of deflection, poor communication, substandard work, and lack of ownership. I strongly recommend others proceed with caution. Update to Staycation Response: Kelley argued rather than reading the contract-poorly handled. The HOA concern is not misleading, and I did not request anything on a rushed timeline. You deceive HOAs to get approval. Claims that I requested extra work "during" construction are false; I discussed a Phase 2 patio/sidewalk after completion, and with you as well. I never berated anyone over $100, and all change orders were paid in full as shown. I have documented evidence (I'll post), including time-stamped photos (today), supporting all my statements and showing final conditions. I never threatened with a 1-star review for no-cost. Documented evidence shows how you handled this gave you a 5 to 1. You fabricate, lie and misrepresent to discredit me. Conduct outside the project refers to the public Facebook response, which speaks for itself.

We are so happy we chose Maximum Pools out of New Braunfels, Texas to install our pool! From start…read moreto finish, the experience was great. The quality of their work is outstanding -- our pool looks absolutely beautiful. Broc and his team were professional, easy to communicate with, and kept us informed every step of the way. Best of all, they delivered on time and on budget, which is rare these days. I would highly recommend them to anyone looking for a pool installer. We couldn't be more satisfied!

We are satisfied with our new pool! They had it done in about 10 weeks , we worked with Broc,…read more he answered all our questions and was always available

Do not purchase a pool from this company unless you live in Spring Branch. Our project began in…read moreFebruary, and we still did not have water in the pool by Halloween. This delay pushed back installation of our driveway, stalled all landscaping, and prevented our builder from being paid for months. Additionally, do not spend extra money on the hot tub feature. Although the system includes jets, the performance is so weak that you would be better off blowing bubbles yourself. This installer does not provide true hot tubs--only warm baths. I ultimately had to ban the sales representative from my property. This was a $250,000 pool, and the experience was unacceptable. Run--don't walk--away from this company. Once your contract is signed, you will quickly learn that "out of sight is out of mind," and customer service collapses without their technician, Dallas. He is the sole bright spot in the entire process and likely the only reason I have not already pursued legal action. This company made false promises, missed reasonable delivery timelines, and provided a poorly executed "pool school" orientation. I am still contemplating further action based on the experience.

The workmanship has been unacceptable. The pool decking has repeatedly cracked, lifted, and sunk…read moredue to improper soil compaction during installation. Their "repairs" only made things worse, including removing stair tiles and jacking up the deck so it slopes away from the pool, leaving a dangerous trip hazard. When we tried to contact the company, they ignored phone calls and texts. Eventually, they claimed our 1-year warranty had expired -- but the issues stem from poor construction practices from the start, not normal wear and tear. We spent a significant amount of money and expected quality work. Instead, we are left with unsafe, defective construction and a company that refuses accountability.

We primarily worked with Kevin on our project to replaster, re-cope, and re-tile our pool. Kevin…read morewas extremely knowledgeable, resourceful, and flexible with our needs. He made great recommendations, met with us at the warehouse to pick out exactly what would be used for the job, and was very communicative throughout the process. Kevin's team was very thorough and some of the most hardworking contractors we've ever worked with. They began work a few days after signing with the company and worked day in and day out until the job was complete. With weather factored in, our project took a little over two weeks. We couldn't be happier with the outcome!

We were thrilled that we decided to use Clear Solutions! Kevin and his team went above and beyond…read moreduring the resurfacing of our pool. Kevin oversaw the work and was available whenever needed. We looked at a lot of different companies and had a lot of quotes, but in the end Clear Solutions was the clear choice. Great service, solid value, and outstanding outcome. They went above and beyond, even helping us fix the filter pump and did a special install on our basketball hoop. They also did a great demo on the wall of our baby pool, to convert it into a sun shelf. Kevin even came over after the job was complete for a full week, when we were out of town, and did everything to make sure the plaster and filter were fine. Without hesitation, I will recommend Clear Solutions and Kevin to all my friends in the future. Kevin and his team made our 30 year-old pool look new again. We are delighted!

We pay for the annual warranty which is not inexpensive. Since COVID, we have been experiencing a…read moredecline in service. Our Polaris hasn't been working well for a least a year and we had 3 or 4 visits about this concern. We have yet to get to the root of the problem and a sense of urgency seems to be lacking. The last service call we had, the guy told us he would order some new 'tires' and have them delivered to the house so we could replace them. I would assume that if I replace parts in my Polaris, that might void my warranty? I've spoken with the service manager but haven't felt like Zars is giving the level of service they used to.

From the owner: Keith Zars’ second location in New Braunfels stands as a testament to their unparalleled expertise…read morein custom luxury pool construction. Nestled amidst the scenic beauty of this vibrant Texas city, this new venture showcases Keith Zars’ commitment to creating captivating aquatic retreats that redefine luxury and relaxation.