Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

The pickup of my mother's body was just fine but things went downhill after that. I went to speak…read morewith one of the Keenan brothers about how my mother's remains would be dealt with (cremation). It was clear from the very beginning that he couldn't get us out of there fast enough. The building was cold and dark. We were told that they had another group's visitation hours that day and that seeing my mother's remains one last time would be inconvenient. He made it clear he had more important things going on. He was filling out the requisite forms so quickly and messily I thought he would get some information wrong. In fact, they had to call me later that day to make corrections for exactly that reason. When going over an itemization of expenses, I asked what their fee covered and he looked at me as if to say: how dare I ask? He only remembered to be friendly and wish condolences as we were heading out the door. My friend and I walked out more jittery than when we'd walked in, quite an accomplishment considering I had just watched my mother's passing. We were relieved to get out of there. But I was worried. I was told I could pickup my mother's remains in 2-3 days. I called on day two, they said to come on over. They gave me someone else's remains (same last name and, incidentally, wrong gender). Thank God I had my friend with me. She caught the mistake before we were too far away. At this point I felt I had to stick my nose where it didn't belong because I didn't trust them to act honestly. The other Keenan brother rushed her remains over from an off-site facility. It was all highly unprofessional. When I called to speak with Kelly about all the above, she was very kind and easy to deal with and promised a $200 refund for the inconvenience experienced. I have yet to receive the check. This was in March. It is now July. I don't want anyone to experience what I did during such a stressful time. Do not go to Keenan. They were great at one time when they took care of my father and hopefully will be again.

From start to finish everything was amazing. The staff here is great, I primarily worked with Steve…read morebut anyone I came in contact with here were very nice and comforting during a difficult time of losing a loved one. The staff listens to exactly what you want, and does not try to push you to purchase extra services. I definitely recommend this funeral home to anyone you would not regret it.

Leo & Sons gave me the info to get an honor guard at my parent's burial, even though I made all the…read morearrangements for the service myself. (My parents had passed away awhile back and I had the urn with their remains shipped from California, so no need for a funeral director). They even called afterwards to make sure everything went ok--I really appreciated that!

My daughter died tragically In February. I was never notified when her marker was placed on her…read moregrave, although I was told I would be.

It was a very peaceful environment allowing me to relax and spend time with deceased family and…read morefriends.

Recently attended calling hours here, have been multiple times in the past. Centrally located off…read moreJefferson, easy in and out, very clean, staff are compassionate, polite, and helpful. Staff made me feel welcomed when I entered and directed me to the appropriate area. Following day the service was streamed online, video was clear, and I could hear everything (which was nice as I sometimes struggle) so appreciated the live feed. Covid precautions were well handled with timed viewing, masking, and reduced volume. Although I don't "look forward" to attending the loss of a friend or loved one, I appreciate the professionalism, and kindness Miller Funeral home delivers, it makes the process less painful.

Worst experience ever. The owner is a complete idiot. My sisters went there with my mothers husband…read moreand decided on everything. When my mother passed away they said they lost all of our notes. What a disaster this has been. Shame on you. I wish I could give them zero stars.

The staff was very accommodating during the difficult time of my father's passing. It seemed…read moreeveryone went above and beyond to help us through. Although this is a business, I had the feeling that the staff were our friends, at our side during the entire funeral process.

A wonderful man that I met through YELP passed away. The facility was well maintained inside and…read moreout, there were door ladies as greeters. The family appeared to be well attended to.

I recently lost my mother to a long illness. So by the time she transitioned, I was in a daze,…read moreexhausted and depressed. From the moment I first contacted DM Williams funeral home, I was treated like I was the only customer. From the professional answering staff to the entire funeral service staff, everyone was always on point and helpful. The services were very reasonable. The absolute best part was when my father saw his wife of over 50 years, ready to go on to glory. It simply took his breath away and a huge smile washed over his face with relief. He immediately thanked them for making his wife look like she was sound asleep. After months of being in hospitals, rest homes and ambulances, my mom was tired and looked so uncomfortable all the time. I don't know how they did it other than truly using"magic" but she looked like an angel! At the wake and funeral, everyone was extremely pleased with her appearance. The casket was perfect also. We had to ship my mom out of state for her final resting place. When the receiving funeral home observed my mother 3 days after the initial funeral, the owner asked who had done the work. I told them and they insisted I relay the message that they had done a very good job.The owner is a third generation funeral home director with over 30 yrs in the business. So that was an awesome compliment! I have since thanked DM Williams on behalf of my family for all that they have done. I highly recommend this funeral home to anyone who wants the best for their loved one.

Absolutely beautiful grounds throughout this older cemetery. Very well grommed and taken care off…read more Lots of markers to read where you are... easy to navigate. Loved all the American flags on display for veterans on Memorial Day. What a sight to behold. Saw a few dear in the cemetery as well, love to see nature.

Once again grounds are overgrown and not trimmed around headstones. Went on fathers day (…read moreyesterday) and it was a disgrace. Please don't use the excuse of " there's so much acreage to take care of" . Not buying that lame excuse anymore. It's supposed be perpetual care. You have definitely failed again. Not sure I want to be laid to rest there anymore. Definitely disappointed that my family is buried there. Get it together Holy Sepulchre,get it together

Very nice service for my friend. They had the open casket viewing on the Chapel. There was ample…read morespace and seating in the pews for a large group of family and friends to gather and celebrate his life. The Signing book for Family and Friends was at the entrance to the chapel. And a memorial cards were there to take. A serene Dove in fight with his photo on the reverse. A printed program with an obituary, and order of ceremony was distributed to the congregation. Afterward the Marine Honor Guard came, taps were played, and two marines folded the flag with such care, respect and honor that moved us to tears. It was not a traditional funeral, yet it was moving and beautiful. .

The staff at Metropolitan Funeral Chapels offer overall superior services. This is my second time…read morehaving the pleasure of working with them at a very difficult and delicate time of life. They were exceptionally professional and provided the best service and value. This company is a blessing to the Rochester NY community.