I spent a fortune on a Bosch high heat mini split system for a vacation home, and had numerous…read moreissues with the system. Had Ben bothered to teach me how to use it and what to do in certain conditions, but he ghosted me once final payment was given even though he agreed to come back and finish what he said he'd do. Really disappointing-even though I have my Bosch warranty through Pinnacle, I would never work with him. I'm finding a local HVAC company that actually wants my business and will follow through until the job's done. Ben, I texted you numerous times so you could try to make it right and you blew me off. Bad customer service!

I highly recommend Pinnacle for any HVAC needs, I easily scheduled routine maintence on both…read moreheating and cooling units on behalf of my neighbors and I and could not have been happier with the service. Ben and his counterpart were friendly, knowledgable and helpful throughout the entire service and gave useful tips to extend the life of the units. I would highly recommend Pinnacle for any HVAC needs and plan to use them again in the future.

In general, I have found this to be a great service with maintenance and responsiveness…read more However, they really stepped up when I needed them most. We got back into town on New Year's Eve to find that our furnace had failed. Chris offered to come that very night to look at the furnace and assess parts even though it was New Year's Eve. They offered me several options without any hard sell. Once we had decided his crew was there on January 2 and the entire replacement was done by January 3 in the evening. They were quick to respond and complete the project, and very we are happy with the new system.

It's been over 5 years since my last review. Target is still my choice and I am thrilled to…read morecontinue to work with them. I trust them and they have done me good with repairs to my boiler and maintaining my two a/c systems for the house. Advice has been spot on and will use them to replace and repair as long as they are in business.

Had an appointment, claiming to be arriving between 2:00-4:00pm…read more It is 7:00pm and no one showed up. I even called them twice, both times they claimed to deliver the message and have the technician/dispatcher call me back. However, no one ever called me back or contacted me via any way. I have taken the afternoon off from work and it is totally wasted. If the technician cannot make it on time, the least they can do is to reach out to me and let me know beforehand.

They were late and missed some parts. They force us to reschedule the appointment twice. We…read morereplaced our heat exchanger, but the system still didn't work. The customer service is terrible!!!! Hang up my call and don't let me finish my questions. The WORST service and company ever!!

I had purchased a complete heating system including indirect water heater from Boucher Energy…read more They tried to sell me an annual service contract but it was too expensive. One day I noticed my water tank had a slow leak. I contacted Boucher Energy since the tank had a lifetime warranty. They were very rude over the phone commenting on how I did not have an annual service contract and had not purchased anything from them in years. They scheduled a technician to come out 2 weeks later and look at the leak. The day of the appointment it was snowing. There was only an inch of snow on the ground. Boucher called me to cancel my appointment due to the weather. Who doesn't work when there is only 1 inch of snow on the ground? At that point, the leak had gotten worse and I had to put several towels down daily to absorb the leaking water. I was told by Tina that the service manager would come out the following week to personally inspect the water tank. The day he was scheduled to arrive, he never showed up or called. The following day he calls me and says I can just send him pictures of the leak. What a joke. It's now 3 weeks since I first called them and the leak keeps getting worse. Now they tell me that all they needed are pictures of the leak. I send them the pictures and they order the replacement tank. When the tank comes in, they call me to schedule installation. A few days before they are scheduled to come out and replace the tank, the leak is so bad that I have to put 5 towels down every 3 hours to absorb the water. I email the service manager Monday morning to see if they can come out right away so the tank doesn't burst and flood my finished basement. Below is his email reply. Good Morning, Unfortunately, I do not have any availability until Friday, the date of the installation. Thank you Stephen Cammuso Service Manager Boucher Energy Systems88 Millville St. Mendon, MA 01756 Office (508)473-6648 Fax (508)634-3509 The technicians that finally came out on Friday and replaced my tank said that the corrosion was so severe and that they are surprised that the tank didn't let go and flood my basement. I would never ever use Boucher Energy again. They are the worst company I have ever had to deal with. Rude, greedy and unprofessional.

Installations are great but service is expensive. Last two service calls marked up prices of parts…read moreby a factor of 3 to 6. A $65 part was billed at nearly $400 and sales tax was charged on that amount. The first service charge (for a thermostat) was changed when I questioned it but the second was not. Service manager pretended that labor was included in parts but he charged sales tax on the whole amount which suggests not. Service call is billed at $165 if over 15 miles, so no excuse for extreme parts markup.

I've dealt with TJs HVAC since 2017 when they installed the central A/C system in my trailer. They…read moreare fast, efficient, and don't waste your time and money. They have maintained my system since installation and have always been professional and reliable. I recommended them to one of my neighbors, and she was more than happy with them. I can't say enough about Tyler and his crew, outstanding, honest, great service - what more could you ask for? In today's world of " me first, the heck with you and your needs" it's so refreshing to find such an honest, hard working, and reliable service. I wouldn't go anywhere else for my HVAC needs. Thank you Tyler, for being the one in a million service person that I was lucky enough to find!

I recently scheduled an HVAC maintenance prior to the heating season. I did not have a good…read moreexperience with TJ's HVAC. The appointment was scheduled for 11AM. The tech showed up at 2:30PM, and issued a 'sorry, I'm late' upon entering. No reason for being 3 1/2 hours late and no prior phone call to inform me he was running behind schedule. He was let in, performed his so-called HVAC maintenance and was out within 15 minutes. I was disappointed with the lack of 'maintenance' that was actually done. He handed me a printout telling me my CO levels were 8% and that low number was good, again, without explanation. No cleaning out the unit, no changing the filter, not much 'maintenance' was actually performed. Cost of 15 minute in out service -- $225. I would not recommend this unprofessional company for HVAC service. Please look elsewhere for your HVAC needs.

I used Ideal Air HVAC and had an excellent experience from start to finish. They were responsive,…read moreprofessional, knowledgeable, and took the time to explain everything clearly. The work was completed properly, the pricing was fair, and they left the area clean when finished. It is hard to find a company that is this dependable and honest. I highly recommend Ideal Air HVAC to anyone who needs heating or air-conditioning service--you will be in good hands.

We had our oil burner blower fixed. Super grateful to Aderito from Ideal Air. Very bright and…read morehardworking guy. Our previous company said that the blower is stuck and we need to replace the whole unit + AC for 11K. Aderito pulled the blower out and replaced it with a new one for 1.5K. Super polite, explained everything, worked till 8:30 pm until everything was done. Can't be happier about them. After 3 days with no heat, I am so thankful that there are real professionals in the field!! I saved so much money, and if I could give them higher than 5 stars, I would do it.

I hired ComfortMax--based on reviews--to install Mitsubishi minisplits in my home. From estimate…read moreto finish, a first rate experience. All whom I dealt with were polite, professional & honest. ComfortMax helped me navigate the MassSaves HEAT loan process. When the salesperson I had been dealing with left CM, I received copious communication from CM--even from Marcelo, the owner--that all would proceed seamlessly, as it did. The professionals who installed my system were very polite & were very diligent in getting my sign off when a small bush limb need to be trimmed & a part of my gutter downspout needed to be rerouted to accommodate the installation. ComfortMax are true professionals & it was a pleasure to deal with them--highly recommend to anyone seeking minisplits.

Matthew does excellent work. Our hvac went out in a heat wave and he came immediately. My husband…read moreis handicapped and even with eight fans going , we couldn't cool the house. The hvac we had was too costly to repair, so Matthew went out of his way to find a new one and install it, despite his busy schedule. He is personable, knowledgeable, and very professional. I would highly recommend him.

We have been using Northern Climate for years at our home, and progressively more as our AC unit…read moreaged. Last year was a decision year as the AC unit had leaks and was completely empty during the first heat wave. Matt quickly worked with us to recommend a patch and fill for the year but recommended possibly saving for a future replacement. In addition, the particular coolant prices skyrocketed globally as they stopped making it. We had other options, but none ideal. Well the patch worked for the complete summer!! A pretty inexpensive fix overall. Fast forward to now - the AC coolant was bone dry again. After testing the unit, there were many leaks. Another decision to be made.. Coolant still prices on the rise... A unit now leaking badly... After discussing a few remaining options with Matt, the decision was clear and we decided to replace the aging AC system. Matt worked quickly to get the parts and within a few days the house was cold again. We have a brand new efficient system. We have built up trust with Matt and his company over the years. His pricing is fair and scheduling is flexible. i would recommend his company to anyone.