We purchased and had installed carpets (Shaw) from this company twelve years ago. I've been regretting that decision now for twelve years. The guys who installed the carpet, were a father and his son. His son stayed around for 2 hours, then left. I had a discussion with the father about installation, and one time he looked at me and said: "I hate this carpet!" I don't know what sparked him to say that, but it was in a voice as if he was ten years old. He finished the installation and I tipped him $15 (although I shouldn't have). The next day or so, I looked at the carpet and noticed a gap, so I called New Horizon and let them know. The person who answered the phone seemed surprised and said he would take care of it. He sent the same person back, who was angry. I showed him the gap, and he hit the carpet several times and emphatically told me: "That's the way it's supposed to be!" Then, as he was leaving, he looked at me and said in his immature angry voice: "I HATE this carpet!" I was glad to see him leave, and never wanted to see this guy again. Because the man at New Horizon sent that same immature guy back who threatened me and did a lousy job, made me distrust the company. He should have sent a manager back. He should have sent someone who was responsible and cared about the customer to fix the job. But he did not. He was complacent. read more

New Horizon Carpets - Carpeting Near Me - Hemet, California

We were very pleased with their expertise in removing our old carpet and installing new carpet. The carpet and pad ware very good quality. Overall a great experience. We've used this company many times over the last 20 years. read more

Great customer service! So refreshing to work with such a great business!! I appreciate they are a family owned business. Installation was amazing! read more

We have lived in our home for 43 years, and have repeatedly used New Horizon for any flooring needs. The service is always timely, and the quality of the materials has been exactly as explained. The installers have always been friendly, knowledgeable and very hard-working! I like that it is a long-established local business. Emily Shull read more

Called and set an appointment. They arrived on scheduled day. Finished installation and looked great. Went in to pay after work completed. No added costs and unexpected extras. I would recommend this business as trustworthy and do what they do best...carpet installation. read more

I have several rentals and have been using New Horizons for over fifteen years. Timing matter with rentals. They are very quick and usually done in a day. They have great quality products to choose from and good pricing. They are on time, very professional and courteous. I have also use them for my private resident. I highly recomend them. read more

Can't trust them. I am disappointed. Floor was so filthy when installed- ruined and stained all my white rugs. Hundreds of dollars worth ruined. And they won't do a thing to reconcile. read more

New Horizon Carpets - This is daily. All my rugs have been thrown out. - Carpeting Near Me - Hemet, California

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I have used Rick for my carpet and flooring for the last 20 years. Every time I call they are very pleasant and knowledgeable on every flooring need I have. The tilework was perfect and the latest wood flooring they did was absolutely amazing. This is the only place to go. Thanks again Richard and Rick (Pops) read more

New Horizon Carpets - Hennry loves the floor - Carpeting Near Me - Hemet, California

Rick was super knowledgeable and easy to work with. The installers were prompt efficient and friendly. Totally happy with the entire job. Carpeted a 4 bedroom house. read more

I had two guys come out to put flooring in and it looked great and then when they left I looked closer and It seems to be a horrible job. Their cut have wide gaps and to the wall in many areas. There are supposed to return to finish job tomorrow but even if they add the quarter rounds to edges no way will it fix the gaps. I wanted a professional job and they are charging a lot so I should get a professional job. I plan on calling first thing in the morning to see if they can get this done right! Also they said they are going to floor over loose tiles which seems entirely wrong. read more

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Great place for any flooring. I have used them for carpet and most recently a new waterproof laminate floor in my home remodel. They did my kitchen , living room and dining room. The quality of the products were excellent and installation was fantastic. I have a house made in 1955 and they were able to install the floor without any problems and I must say it looks great. I have had many positive comments on the remodel and especially the flooring. Thank you New Horizon read more

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Carpet remnants outside are beautiful. I need new carpet. Very good price. I asked to take a picture of the carpet. To send to my husband. I was met with, Who are you with? Didn't understand the problem? He kept asking Me the same question!! I'm sure he doesn't care if I purchase anything. But, I won't. Apparently, they've had problems with other people. If not?? You need to be a little more accommodating to people who ask to take pics. For a purchase. Not everyone can come look. read more

Exceptional service and quality from this hometown Gem. Rick and Richard both went out of their way to make sure I was completely satisfied with my flooring experience. I cannot express how grateful I am with their product and installation. read more

I contacted them not even a week ago... They were helpful and responsive to my needs.... well, today the installers were here and managed to remove and re-install all 150 sq. yds. of carpet and pad in my new home... what an amazing job... I love it. And the guys, were so congenial, polite and helpful.... top marks for them... I wish I could give you their names but I only heard them once on the way out the door... There are no words for how greatful I am.... More than 5 stars. Thank you all. Suzi Jordan read more

Wow! Rick, and Garrett are the best! The communication on when my laminate would be delivered, installed & the quotes, pricing etc. was very much appreciated guys. & their installers are top notch! All this and it was affordable.. Give them a call you won't be sorry ps.. This was a recent install 2-3-19 read more

There are moments as a business owner that you earn a customer for life and moments when you lose a customer for life (along with the 20 others that you've shared your experience with) Sad to say they lost me here, after 30 years of doing business together. We had severe cat urine damage from a tenant, we explained this when they came out, New Horizon's assured us it was not that severe and new carpet and pad would fix the issue. We REPEATEDLY asked them to change tactless stripping and if needed call us to treat floor. They assured me if the tactless stripping was wet or damaged they would change it but highly unlikely. Sure enough, they only replaced about 12 inches of tactless stripping. Our odor issue was not resolved. Long story short we had to remove all carpet, pad, tactless and drywall. But the kicker is...New Horizons would not stand behind the work, they wanted to charge to remove and replace. Upset a customer for probably $50.00 worth of apartment grade carpet (they have a million rolls on site) and labor-my opinion?-bad decision. I am sad and disappointed and honestly shocked. Photo below shows how they added a piece of tactless since the current one was so soaked it could not be attached to grrrrr read more

New Horizon Carpets - Carpeting Near Me - Hemet, California

Slander?? Let's just tell "my" Truth and Facts: I needed 10'X14' piece of carpet for a garage office. Small, easy, job. I bought my home in 1995. It was originally built in 1991 and New Horizon Carpet put this carpet in that has held up quite nicely, so this was my very first time buying carpet. I called New Horizon Carpet and the current owner, Rick Gumm Sr. and his son came out to my home to give me a quote. I picked a sample and never got another quote based on the reputation of New Horizon Carpet. I was wrong! Not the same owners. After two failed attempts with faulty carpet, I was told to find another company to buy and install. If/when, I returned the "entire" section of the faulty second carpet, only then would I get my money back. I immediately found Miller & Sons, Carpet One and Neal Adams took care of me promptly. They did the new install right away and graciously returned all the faulty carpet to New Horizon. A real run around and spiteful demand. It took many days for Rick Gumm Sr. to return my money and to treat customers the way I was treated, will not be tolerated. I would "never" use this company again. This is just "my" Truth and Facts.... Mary in Nuevo, CA read more

New Horizon Carpets - First one with huge crease on entire carpet. - Carpeting Near Me - Hemet, California

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We can't say enough good things about New Horizon. They made the whole process a pleasure. We were in the store several times trying to make the right choice. Each and every time they were extremely helpful. The installers were awesome. Highly recommend. Wilson & Yvonne read more

I had carpet installed in one of my bedrooms. Bennie was so patient with me while I was deciding on what I wanted. Pete was excellent when I had my carpet installed. He went above and beyond and did a great job. Overall fast & friendly service. I will be a returning customer. read more

Incredibly satisfied! Got new carpeting after moving to a new house here. Since the beginning, staff was friendly and helpful. Gave great recommendations and helped us find exactly what we wanted. Installation was fast and well done. Their customer service is amazing --they even followed up after a few weeks to make sure everything is going well with the carpet. Very recommended!!! read more

I went in to look for wood flooring. I am aware of the different options out there to select from. However, this Place had very little options for engineered or hard wood flooring. It did have an abundant amount for laminate, which I knew I did not want. If you are in the market for wood flooring, this place had very little to select from, although what they did have, was nice. If you are in the market for laminate flooring, this is a place to definitely consider. I did appreciate the pricing on the front of their samples which included materials and installation. read more

Terrible experience! Bought a whole house full of carpet and linoleum from them and had it all installed. The installers were rude nasty even just downright mean. The linoleum installer Didn't know what he was doing the seams are not even approximated well. They took all the molding around my cabinets off to installed the linoleum and couldn't put it back because they had torn it up. I did make them replace it but they couldn't find a match so it's several shades off and looks horrible. I could go on and on about how horrible this was just beware. read more

Using New Horizon was the absolute worst decision and worst day of my life!!! I put in 3 checks, but really wanted to put in minus 3 checks. Yelp has a way of sorting things and I wanted the review left up! We used them on May 27 2016 and They out and out lied to us and when confronted with the lie and the obvious mistake, they resorted to name calling and making ultimatums!....They have a history of taking advantage of seniors!!!!! Richard Jr. Lied to us on 5 separate occasions and Rick Sr also lied to us, BUT more about Rick Sr. in a second! My name is Bill Gianakos I am 58 years old and you can find me on Facebook or email me at (THEY WONT LET ME USE IT)....I give you this information so that you can have a real person to talk to when asking about how I was treated!!!...and I am writing this 5 days later because I didn't want to write this in anger!! Richard Jr was asked on 5 separate occasions whether the rug could be installed when the tile is 1 1/4 inches high and on every occasion he said yes. We called him up and several occasions to once again make sure because we were being told different things and on EVERY occasion he insisted that they are trained professionals (LOL) and can easily do that! When the installer came in he immediately said it could not be done and when I called New Horizon and talked to Richard he all of sudden started to back track and started trying to say ":I never actually saw it" when I explained to him that he didn't have to see it that I gave him the measurements, he repeatedly would say. " well, I did not actually see it" and then I measured it in front of the installer and it came to the exact 1 1/4 inches I had told him for the past 5 weeks!!!!....He continued to back track and just say he didn't see it!!!! NO good ideas came forward from these so called "professionals" (LOL) NOTHING was offered to help in fixing this problem ...Then Richard Jr just hung up leaving us dumbfounded as what to do!!! Then Rick Sr. called up and started calling me names and my wife names and told us to take it or leave it knowing we were moving in the next day. I was flabbergasted. I have NEVER been treated in this manner and VERY badly wanted to walk out and find a legitimate carpet co but my wife was scared about not having a rug in when we moved in, so we gave in to his ultimatums.... I have NEVER seen a more unprofessional and rude business in my life. The UNBELIEVABLE and UNNECESSARY and UNWARRANTED name calling was beyond rude and I wish there was a way to have some recourse!!! I look back and wish I had trusted my instincts....I had asked them about the bad reviews and they very nicely explained them away.....That is why I am giving you the information to actually get in touch with me....There is no way to nicely talk away how they treated me..... They knew they made the mistake, the VERY obvious mistake and they still acted so INCREDIBLY rude to us and NEVER, NEVER even tried to offer a solution OR even offered ANY money back so that we could at least fix THEIR MISTAKE!!!!! Once again my name Is Bill Giankos and I am a real person who went through hell with these Jerks!!! I will write several other reviews on various sites and also report them to the Hemet Better Business Bureau and I wish I had other recall resources!!! We STRONGLY recommend you look elsewhere as there are many legitimate carpet companies in the area! read more

Garrett was outstanding to work with! I would recommend New Horizon Carpets for all your flooring needs. We had a flood and needed all new flooring throughout. I looked at some of the larger companies that you see commercials(Empire) for and New Horizon Carpets blew them clean out of the water to the tune of $16K less for a superior product. Thanks Garrett! read more

An uncompromising great value. The carpet is beautiful and the installers were polite and respectful to my wife and daughters. Because I was only doing one room, they gave me a great deal on a remnant. (An unused part of a larger roll). So i was able to get better carpet than i would otherwise be able to afford. I highly recommend talking to these guys before making any decisions. read more

I want to give a big "Thumbs Up" to New horizon Carpets, in Hemet, CA, for doing a wonderful job on our carpet installation. They were very professional, moved all the furniture and put it all back, and carpets look perfect. Their pricing was very competitive. I highly recommend them. read more

I LOVE this carpet store!! I've used them for several of my home's over the years..Everyone is so professional and friendly.. they have a huge selection on a variety of quality flooring.. I would highly recommend them!! read more

We had just bought a home in Hemet which needed all new flooring but I was having a hard time deciding on which product to go with. Garrett in the showroom was ever so helpful. He explained the price differences between tile, carpet and vinyl plank as well as the durability of each. We ultimately decided on vinyl plank and he helped us reduce our choices down to 2. We were desperate for the old carpet to be torn out as it was stinky and nasty with old dog urine and the temperature was well over 100F every day! So the next day the owner and his son showed up for the measuring and gave us the quotes within minutes. They too helped us in our final selection and amazingly didn't try to convince us that the higher priced one would be better. Once they saw the condition of the existing carpet, they went over to where their installer was doing a job, and called us back within minutes to say that the old carpet would be torn out tomorrow (Saturday). The next morning Ron (the installer and ripper outer) got busy and by early afternoon had all the old carpet and tile gone!! No more nasty smell. We then coordinated installation around our painting schedule. It took 2 days to install, and the guys were very polite. The vinyl plank looks great. As for Cost, I had also been working with C&C carpet and New Horizons were $1,000 lower, plus they really went out of their way to accommodate our predicament. I highly recommend them. read more

I chose a carpet color and grade from a display at the store and requested that a sample from the roll be ordered to ensure everything matched up.The sample finally came in after nearly a week, and the piece was complete junk. Neither the color nor grade matched, and the owner who ordered it, Rick, even agreed that it did not match. His response was to tell me to go elsewhere (!). I guess I am to blame that the sample that came back was a piece of junk that did not match what I wanted to buy? In comparing my experience with the other posted reviews, it is obvious that the owners of this business do not treat all their customers alike. So take your chances, you could be the next customer they treat like crap. read more

Make arrangements with them to show up no phone call Nothin call him back find out what's going on and they never returned the call this is two weeks later will never deal with him again or refer anybody there read more

Large selection of carpet and laminate flooring. Very reasonable pricing. Highly recommended. You can buy product and install it yourself or have them install it at a reasonable price. Try it. read more

New Horizon Carpets did an amazing job on a last minute remodel I had to get done within less than 7 days because my previous flooring sub never ordered the flooring and it was unavailable for weeks. I was in a pickle and had no choice but to find someone new. New Horizon has a vast amount of carpet and vinyl in stock at great prices. The staff was so helpful and nice to work with. The carpet installers were on time and also friendly and efficient. The owner Richard is great at keeping in contact and making sure things are done right from start to finish. I highly recommend using New Horizon Carpets. read more

NEVER AGAIN!! The Carpet layer had the worst short man syndrome I ever dealt with! He scratched and dented several nice pieces of furniture would not take any responsibility, just kept telling me it was my fault because I had nice furniture. Figure that one out! As soon as he came into my house he start hollering and throwing shit around and became a total ass! When I called the store to talk to the manager to complain all he said was "well he's the best carpet layer around". That's the best carpet layer they can get? I don't recommend this place at all! read more

Very poor customer service . You can leave messages for Rick until the cows come home and he won't call back. Told them I needed extremely durable, stain resistant, carpeting since I had 4 cats who are famous for their multi-colored fur balls. My carpet is only 8 months old now and the nap is worn down and I have many, many multicolored stains on it. I'm a senior citizen so I have bought lots of carpet and tile for many years and once scotchgard was invented have never before had a problem cleaning up after my cats. They carpeted over an heating vent, and over measured for 3 rooms of carpet. I have enough carpet left over to carpet another large room. Wait until you hear about the tile! Premium Vinyl....supposedly. Comes in large sheets in the store....I got my kitchen, kitchen foyer and laundry room tiled in strips! Not only that, but the strips were cut in wavy lines. It is very apparent where these strips are fitted together. Not only that, I had air bubbles under the tile and they wouldn't check on it until we made 3 or 4 phone calls. Soon after, the tile started coming loose along all those wavy seams. Finally, got them to re-glue the few areas. Not long after that, the same areas they re-glued came loose, along with additional areas. After multiple phone calls, they came out to re-glue again. The workers told me they don't usually use the "good" premium glue unless people request it and pay extra! I am so embarrassed of my carpets and tile. Over $4,300 dollars spent and not enough money to correct the mess. Not only would I not recommend New Horizons, but I make sure I let everyone who comes into my home know exactly who I bought this mess from read more

Horizon tiled our whole house while we were on vacation. It is the most perfect installation I have ever seen.