Wow to MSY! This airport; I have been told is now only 3 years old and it is beautiful. I had not…read morebeen here for over 6 years and the differences are breathtaking. We unfortunately arrived very late and all the food, bars and eateries were closed, but walking through the facility even as late as 10:00 p.m. was refreshing and a beautiful sight to behold. It is very artistic: MSY is bright, open, airy, beautifully decorated and a pleasure to walk through observing the art. All of the welcoming signs to NOLA. Clean. Everything was clean upon our late arrival. The restrooms where I found myself ducking into after our arrival to change an infant was clear, clean and free of any and all signs of trash. Extremely easy to navigate to baggage claim, parking garages, rideshare/Uber/Lift are all easy to get to. Rideshare pickup is right outside of baggage claim just for the record...no traveling across the hallways to find the appropriate exit door for your contact. Signage is WONDERFUL! After a long delay of waiting at one airport to arrive to MSY it was a welcoming feeling to not have to deal with another disruption in our travel with trying to find the exit for transportation to our hotel. The door was easy to find, service/pick-up island was right there, and we were excited to have a ride within 3 minutes of requesting, once we stepped out of those doors. Our experience was fantastic. Let me say again, MSY is a very artistic airport! It's bright, open, airy, beautifully and cheerfully decorated for sure.

I encountered the friendliest TSA agent here at MSY. First…read moreencounter was when I had to put my carry on to get checked and he asked if I was going to be able to lift it and put it in the overhead bin. Lmao, this girl was stuffed with food, snacks and treats, my kind of souvenirs. Then again after, it had to go through secondary due to the seasonings from buc-ees :/ which led me to him again lol Friendliest TSA agent, had a good laugh at all the food I was brining back to LA. He also mentioned he was in the Marines, thank you for your services. And thank you for being such a delightful person!

Hospitality at its finest !!!! They truely care about their customers and the team. Way to shine…read moresouthwest

Worst airline EVER !!…read more Me and 3 others were supposed to fly out of New Orleans march 16th at 5:10am .. We got there at 2am ... they didn't open their ticket counter / baggage counter till 3:45am Not only that but they admitted they were short staffed and had all 5 lines converge into a single line in the middle which made it take 3x longer to get our bags dropped and get to TSA . Also I had pre requested wheel chair help because I was injured and couldn't walk at the time . The clerk at the counter told me . And this is an exact quote " sorry where short staffed today , we have too many call out s , your gonna have to deal with it your self " which they legally have to provide wheel chair assistance .. Well long story short we didn't get to the ticket counter because of their short staffing till right before 5am ... then through tsa and the flight had already taken off .. Their best option was to rebook us on another flight. The next day in the afternoon and we wouldn't arrive till almost midnight ... over 32 hours AFTER we were supposed to already be there ... this would leave just 1 full day for our small vacation so we said no thank you .. give us our refund because that is not acceptable .. But it was their short staffing that caused this issue in the first place . So I emailed them and requested they cover the cost of our non refundable Airbnb because this was caused by what the even consider Controllable issues . They could have atleast offered what they give to those who need to be bumped to another flight considering this was their fault . Which is $2150 per person . But they basically told us to deal with it and accept that they ain't doing jack sh*t for us , they are the absolute worst Not to mention the wheelchair assistance issue . My suggestion is to NEVER fly Southwest Airlines,.. they are terrible and have garbage customer service !!!!

Whyyyyy??? No WiFi! Straight trash. If don't get offered a beverage?!!? This is not acceptable.read more

Flew to Boston with a connecting flight in ATL and had no issues. Smooth flight, boarding was easy,…read morein-flight entertainment and wifi worked effortlessly, and the crew were friendly. Not sure why anyone can really hate this airline. They do as good a job or better as other airlines to get you where you need to go. Helpful and friendly air crew and gate agents. Flights are on time or if not communicated to us the proper way. Can't go wrong flying Delta!

This was a truly annoying experience. Security was such a clusterf* here. Lucky me chose the row…read morethat had its machine turned off after all of my stuff was on it; not sure if it was a computer issue or what since that wasn't communicated to us. They had us leave our bags and go through the scanner regardless. For some reason, my shoes set off the sensor, which makes no sense since they didn't in any other airport. They had me take them off to go back through, but instead of putting them on the conveyer that all my other stuff came out of, I waited and waited and waited, until finally I asked, and they had come out on another scanner! I'm so glad I had given myself ample time to get through security, but geesh. Some basic organizational skills would benefit them.

I have Global Entry which allows me to use TSA PreCheck for domestic flights. I have noticed over…read morethe years the lines have gotten longer but they move really fast. I also like the idea I don't need to undress just make sure my pockets are empty. I am usually in and out very quickly. So I guess its a good deal. my wife has Clear and I always beat her out. LOL

We were running late due to shuttle issues from the storms…read more We went to the check in. We were going to change flights because we didn't think there was a chance of catching our flight. The agent told us to go and hope for the best. I was the LAST person on the flight. They said they were waiting for us. We think the agent called ahead. Very thankful to everyone!!

What can I say. We landed here without any complications. When we disembarked everything was…read moreclosed. Good thing things stay open late on the quarter as we were hungry. The bathrooms were convenient and clean. Our luggage was on the carousel when we got down to pick it up. We have no complaints for the airport.

Highly recommend this lounge if you have a credit card that offers this lounge as a perk. It is a…read moresmaller lounge in comparison to other delta lounges, but the hospitality and amenities are still the same. Plenty of options to sit and relax before your flight. There are many food, beverage, and snack options available. The staff is helpful and kind offering piece of mind before flying out to your next destination. It makes the travel experience much more relaxed and enjoyable. I look forward to visiting this lounge the next time I am in New Orleans.

Disappointing as a Diamond member A kids section is needed…read more Last few times the food is cold and inedible

Lounges are limited at the New Orleans airport. We were able to access this Lounge with our…read morePriority Pass. We did have to join the waitlist, where we were told it would be 60 to 85 minutes. In fact, it was probably less than 15 minutes before we got the text that we could come in. There's lots of seating and they have a full bar. A coffee machine, juice and a water machine are also available. The breakfast options were actually pretty good with eggs, bagels and toast, yogurt, parfait, fresh fruit, as well as other items. It was clean, and there was plenty of staff coming around, making sure the tables were remained in tiptop shape.

This club is included with my credit card. Without the card I believe it's 60$ per person. My…read morepartner and I got in free with priority pass! There was a 10-15 wait and the. We were invited in. Once in the club there is small food area with snacks and small bites. There's coffee drinks and a full bar. The seating is comfy and power outlets are available for charging. The vibe is relaxed and the club is clean and fresh. It's a great credit card perk and we stayed for about an hour and a half. Better than sitting at gate. The restrooms are clean and easy to access.

We had a good experience with United airline. We don't have anything unkind to say. Everyone was…read morevery kind to us while boarding, during flight and off boarding. We appreciated yall

First and foremost, the staff is excellent...from the agents to the food, from the cleaning crew to…read morethe bartender. A wide variety of food selections, lemon water and a sophisticated soda machine. This club is spotless and the restrooms are clean and refreshed frequently.

Contact +1 (877) 456_2077 (U.S.), as airlines does operate its main customer service (toll-free)…read morephone number, to connect with a live representative for immediate assistance with bookings, flight changes, cancellations, baggage support, refunds, and other travel-related inquiries, available 24/7. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with airlines. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly airlines again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell AgaiN.

I needed assistance and decided to call this business at +1(8336838600). The response time was…read moredecent and the person on the line tried to help as much as possible. I had to be transferred once, but the second representative handled things better and gave me the correct information. It wasn't perfect, but it was still a workable experience. I'm leaving this review to share how things went for me personally.