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    NewYork Deli Mart

    2.7 (3 reviews)

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    Big Y

    Big Y

    3.6
    (19 reviews)
    1.5 mi
    $$

    If I could give no stars I would. I order a pizza. They tell me it will be ready in half an hour…read more The guy who takes the order even asks the other guy making pizza's how long it will take. So I go down to pick it up.....they said they didn't have an order....so im like no I called it in. A cheese pizza....then I said..... maybe I called the other big y by mistake but didn't have my phone to double check.....the guy who took the order sounded like the person on the phone i spoke to. So when I finally got home and checked the number.....it WAS the Ellington Big Y. So because they were behind they said there wasn't an order put in for the pizza. I'm so tired of this place. When you order a pizza you expect it to be ready when you get there....so I had to wait an additional 20 minutes while people waited to eat for this pizza I ordered. I finally put this in yelp because I have had other issues with customer service here as well....and it's basically very rude individuals who don't want to do their job. The last time I called their seafood department and they told me to HURRY UP AND GET THERE BEFORE THEY CLOSED. Otherwise I would be OUT OF LUCK to get my seafood cooked. Why do they bother to have departments cook or make food if people have to experience this GARBAGE? FROM NOW ON I WILL HAPPILY GO TO ANOTHER TOWN IF I NEED THEOR SERVICES! BUYER BEWARE!

    For the past 4+ years this is my go to grocery store. I think I should count as a very loyal and…read morevaluable costumer; four years ago I was spending around $1500 per month here and in this recent half year, due to inflation, I spend around $2000 per month. Unfortunately, one employee does not treat me with respect (although several others are great). A thin older woman sometimes supervises the self-checkout. I've never found her to be nice, but that isn't the issue. The problem is that in the recent 6 months, she has multiple times asked me questions like she suspects me of shoplifting. It started when one time she saw me buying heirloom tomatoes (which have different colors like red and orangish yellow). She asked me if I put different produce in the same bag; I guess as if I was trying to purchase oranges at a tomatoe's price? I told her no. She said okay, but she clearly didn't believe it. FYI these tomatoes are one of the most expensive they carry, at around $4.5/lb. It wouldn't even make sense to mix them with other produce like oranges. One month later, she saw me buy the same heirloom tomatoes again. She came to me, asked me the same question again, and commented something like "I have never seen orange colored tomatoes." This time, I explained to her, that they are heirloom tomatoes and come with different colors. Recently, I bought two bags of green grapes (same brand) and weighed them together. She came over and asked me if I weighed both of them, since she only saw one itemized green grape. The implication being that I tried to sneak/steal one bag. This is beyond ridiculous. I can't take it any more. I am so done with this store and will never go back again. I do want to mention that the woman Alex who works at the fish stand has been very nice to me and very helpful. She is the reason I put up with the checkout woman for a few more months. However, I cannot take it any more.

    Photos
    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.
    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.
    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.
    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.
    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.

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    Big Y Ellington CT. Clean, well kept, and remodeled. Nice store.

    NewYork Deli Mart - grocery - Updated June 2026

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