Everything is right with J & B. I called Thanksgiving weekend about service on my washer and left a…read moremessage. I received a call back Monday at 8 a.m. Rick came out Wednesday on time at 8 a.m. I had received a text the night before confirming the appointment, and a text that morning that the tech was on his way. I like that! Rick diagnosed the problem, he ordered the parts, and I paid the service fee by check. Following the same procedure, he and Mike arrived at 8 a.m. the next Monday and installed the parts. Then they checked the circuit board. Nothing. Rick gave me a price for the board, including the parts he had just installed. I decided for that cost I could buy a new washer. The techs were very kind, agreeing, and charged me only for the service, which I'd already paid. They did remove the new parts to return. Note to self: If the washer is so off balanced that it "walks" several inches, get it checked out now. That rattling/walking can loosen other parts.

Called one time. Explained my dishwasher dilema. Set the appointment…read more Tech called before he came. showed up on time. Actually about ten minutes early. Assessed the problem, fixed it and was ready to leave within a half hour. Man was polite, knowledgeable, kind and even laughed at my jokes. What a great company. If you have a need for appliance repair, do not hesitate to call them. Great company Thanks Dale

I was easily able to schedule an appointment with this company 4 days ahead of time to take a look…read moreat my washing machine which had just stopped mid-cycle. The technician who came out to do the repair was named Ryan. He was a real whiz with my washing machine and had it running in about 5 minutes. Also, he was kind enough to tell me that this should be my last repair since he noticed a more expensive part that is starting to go bad on the machine. The cost for them to take a look at the machine was $50 which is supposed to be 1/2 the price of their nearest competitor. The only reason I gave the company 4 stars instead of 5 is that they were 3.5 hours late for the appointment on an evening when I had early plans and I wasn't sure that I would have time to get the repair completed.

Called them in the morning to set an appointment up to fix my oven. They took all my information…read moreand told me someone would be by between 12-3. No one came. I called at 3:00 and they said they didn't have my information in the system. It is the 22 of December and I was hoping to be able to use my oven for Christmas Eve and Christmas, but I don't think that it going to happen now. I will not be trying to make another appointment with them to fix my oven. I will be going elsewhere.

Tom runs a professional and friendly business. The service was fast and affordable. Our vacuum…read morecleaner runs as well now as it did 20+ years ago. WARNING: If you are fortunate to meet Tom's friendly and beautiful pups, be prepared to stay in the store for quite a while. Once you start scratching the side of their heads and see how much they love it, you won't want to leave. My next visit might be just to see the pups.

Last week, the handle on my 10-year-old Oreck vacuum cleaner came apart. I took it to Stow's…read moreForrest Vacuum for a repair. They were able to get the part and repair it in just under a week. The price quoted was very reasonable. When I picked it up, they had not only repaired my Oreck, they'd also cleaned and serviced it, replacing the bag, beater brush, and belt, and all for what I had considered a reasonable price just for the repair. I made sure to use the vacuum before I wrote this review and can say that it now works as well as it did when it was brand new. I am very pleased with this shop and will return in the future for any repairs or new purchases. I wish every business I visited were as pleasant to work with as Stow's Forrest Vacuum.

I can't understand all the 1-* reviews! this store has everything and usually the prices are lower…read morethan Amazon! my only 'complaint' is the huge size of the store! at 82, the store's size is a challenge!

My wife and I have had an overall positive experience at this Menards, and now that we've been…read morecoming here for a while, we know when to come here and when to go to their competitors. We have found that the pros mostly outweigh the cons. We've saved some money coming here through the years and have almost always found what we've needed for own home repairs and yard maintenance. The store is clean, well organized, and store employees have always been helpful and friendly. I've used the Menards app to see if the store has what I'm looking for and to help me locate items once I've found them. That's very useful. We get a kick out of finding food and drinks there. Couldn't believe we found giardiniera (spicy relish often used on Chicago-style hot dogs) and other items there in a pinch. It's saved us from going to a much busier grocery store. We've rented their pickup truck to bring furniture to our daughter''s new place. That was a good value and rental was a snap. But there are three things that we have found not so great: 1.) Their garden section is hit-or-miss with plants, and sometimes the plants look a bit unhealthy. 2.) I wish product reviews were available on their website and app to help me decide if products I'm considering are good or not. 3.) I think the rebate system is terrible; unless you are spending a lot, sending in a rebate slip to get back 11% on a five dollar item isn't worth the postage stamp, and you aren't always guaranteed that an item has a rebate attached to it-we recently discovered that. Also the 'rebate' is store credit, so not really cash back in your pocket.

This is for Mr. Appliance of Medina but I could not find them here on Yelp…read more First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route. However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule. I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times." Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it. It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service. I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me. This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

I discovered that my fridge wasn't cooling a little over a month ago (tho the freezer was still…read moreworking), and am new to living here, so found the name online. I described the issue on the phone, asked if it was worth fixing, they said yes, came out, assessed the job (and I asked again if it was worth fixing to which he said yes) and ordered the part. Returned, put new part in, and even as he was leaving I could tell it wasn't cooling. He said it was, left. Next day, warm, not fixed. Rescheduled, came out again a few days later, said I wasn't shutting the unit properly (i was). He then " discovered something else " that needed fixed. Unit worked for 4 weeks. Found my food spoiled + milk curdled today, again. $350 later. Called + they said " we have to let you know that we are going to charge another $120 to assess unless it is the original issue, blah blah. " I said nevermind + bought another, new fridge from another company for $650. No results, was disappointed to have lost they money.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

I got a very fast reply from Renovatech's team. They even came out on the same day I contacted…read morethem. Daniil was very professional and quickly assessed the problem. He was back 2 days later with the replacement part to repair our dishwasher. Service was fast, professional, and reasonably priced for the quality of work provided.

I called and received service the next day. After getting the part in a day later they were back…read moreout that following day to take care of the stove. For getting that excellent of service the value is there! Highly recommend them.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.