Excellent valet service provided by Luis and Tim--professional, courteous, efficient, and attentive.read more

Day 11 of our Dignity St. Joseph's 2026 Tour. There are five St. Joseph's review pages for 350 and…read more500 W Thomas Road. I have to sort out where to comment. Many of the 1 ratings on this page pertain to billing, Emergency Room experiences, and feelings of mistreatment. Our family member, several weeks ago, felt the imaging staff had no respect for her fragile body and curved spine. They knew what they needed to do, they had a long, busy, full night. The patient was a technical task needing solving. Some years ago, a doctor gave me his opinion from, as he said, "The view from 30,000 feet. " The view here from 30,000 feet is "Medical City". I do not know how many thousands of people "live" in this city from Janitors to food prep, nursing, brain surgeons and administrators. It is a complex place dealing with every aspect of human bodies, birth to preservation, and who is going to pay for these services and how. January, 2026 we learned, at a physical therapy center, the insurer of our family member withdrew Medicare Advantage coverage from them December 31, 2025. We scrambled. Elderly, on Medicare, we fell back on standard Medicare, but paid out of pocket for awhile. My heart goes out to people crushed between low pay and less than stellar medical insurance, and the medical institutions treating them, no matter the circumstances. We do not know what this hospitalization will ultimately cost our family. Care of our family member has been deep and wide. I think of thecduffering of my ancestors from falls, infections and the many diseases I get vaxed for. It is miraculous age. I see medications delivered at millionths of grams keeping a body functioning and relatively oit of pain. I am amazed. I see the teams assembled to work these medical miracles and I am amazed.

I came here for a kidney transplant on 3/31/26 so my stay was for 3 nights and discharged on the…read more4th day. The level of care I received was outstanding. It's a lot to physically and mentally navigate the challenges of major surgery but the nurses and doctors made my entire experience pleasant, professional, and safe. There was never a time when I felt out of the loop as my recovery progressed and what tests and medicines were added to my daily routine. All the staff on the 17th Floor were amazing. Every RN, PCA, Doctor, support staff, and housekeeping were highly attentive to my needs. The only critique I would say is that sometimes I'd be missing an item or two of my meals. I was served breakfast, lunch, and dinner that was preordered via link to my phone. 90% of the time, my meals arrived with everything that I requested and the other times they were missing without explanation. Other than that, this is a 100 star hospital. I trust Banner University Medical for all my medical needs.

The current 2.3 rating is quite a generous one. You should come to this hospital if:…read more1.You don't mind pressing the call button to go to the bathroom and having a nurse stroll in 20 minutes later and you've already wet your pants. 2. They don't change your sheets after your urine accident (see above) and all they do is put a paper pad barrier over it. And it doesn't matter that your blankets are moist. they'll have to do. 3. You have a visitor who is struggling to help you out of bed and nurse's aides pass by, see the struggle, and don't bother to ask if they can help. 4. You are served lunch, you don't eat it, and it sits there until 7:30 PM stinking up the place. 5. You ask if and when you will be discharged before lunch and each time you ask the nurses they look like deer in headlights . Only to find out from your doctor that she told the nurses at 11:00 am that you would be discharged. There is a lacadaisical atmosphere at this nurses station (inclusive rooms 12 05 to 1212 and others in that hallway.) Chit chatty, non attentive to patients. Perhaps looking at EKG screens or other monitoring tasks. certainly not responsive to patients needs. At one point, I called to speak to the hospital administrator and was told I had to speak to the CHARGE NURSE. The operator transferred the call to that same nurse's station and the person who answered told me she was a secretary and she didn't know who the charge nurse was. It's like Abbott and Costello here, the "who's on first" bit. Except that none of this is funny and this is supposedly a place where life and death decisions are made and people are supposed to be seriously performing their duties to give the patients a sense of confidence that they are receiving top quality care. This is not it.

The Mayo Clinic Emergency Department treated me for influenza A recently. As always it was a…read morepositive experience surrounded by caring cheerful staff. The new ED runs so smoothly with all departments close by. X-rays and blood tests results are back quickly and a board in your private room indicates when they have all been completed and the Dr and nurses names along with test progress is updated quickly. I have had many experiences of other departments there, from neurology , to foot surgery consultations and I am presently experiencing appointments in the PT department. Every where I go I am greeted and cared for with loving care and expertise. There are no rushed appointments and in my experience they run on time. What a great experience every time I have an appointment. Phone staff are so on the ball calling to make appointments and are mindful and helpful of time constraints one may have. Liz.

I had a transplant here and then stayed 2 days in the hospital 2/17. I also had a lot of after care…read moreappointments. I think mayo does a really good job. The hospital experience was great and all the nurses were great. I didn't meet the surgeons but the anesthesia team was great. The only bad thing that I took a star off for was the food was soooooo bad. I mean like nearly inedible. When you're trying to recover and eat it's hard to when you can barely shove down the food. I'm not even very picky but I can't overstate how bad it is so order oatmeal and fruit and stuff that isn't going to be nasty. The aftercare was also great and they set all my appointments for me and it was so easy to stay on track. No complaints and every provider I saw was great.

My husband and I are here from St. Louis and both of us ended up needing to go to urgent care. We…read moredidn't go on the same day or for the same reason though! We both had a great experience there! The wait time wasn't long, we were seen pretty quickly after we arrived. The whole process didn't take long at all! We both saw caring professionals who were able to give us a diagnosis, a care plan, and call in a scrip for us. It's always a little strange to need care in an unfamiliar area, but this was great! We both highly recommend Honor Health!

I was transferred to this hospital from the south scottsdale location & everyone I've encountered…read moreat this hospital has been outstanding! The nurses are all super professional & kind. Savannah has been soooo cool! I can't remember everyone's name but I've been so impressed & I feel so well taken care of! I would definitely recommend this hospital. The previous location didn't flush my IV with saline but this location did! Super excited to try the food!

We had an emergency situation with my husband and he was transported here in the middle of the…read morenight. I will tell you that during this long stay, we interacted with dozens of different teams. And this was an overall good experience. From the security people, nurses, techs, doctors, cafe staff, and even the cleaning crew- we were treated respectfully and everyone communicated with us. And these doctors took the time to really explain what was happening. I know from stays at other hospitals that family is often left in the dark about how and what needs to be done, but they have all been very transparent and ensure we know what they know.

I brought the client I care for to the ER and we were seen fairly quickly, which I appreciated…read more Unfortunately, several aspects of the care were concerning. The RN assigned to us was somewhat polite, but when we asked for water for the patient, we were told we could get it ourselves rather than being assisted. I also did not observe the IV port being sanitized before medication was administered, and a green disinfecting cap was not placed on the IV afterward. In addition, the pads the patient was lying on had visible blood on them and were not changed. I ended up removing the soiled pad from underneath her myself. These are basic cleanliness and sanitation practices that are important in a hospital setting. The experience left me feeling like I had to closely watch the care being provided to make sure things were being done properly. I hope hospital leadership or patient relations reviews this feedback and reinforces proper care standards for future patients.

I had some digestive issues and wanted to make sure it wasn't serious. Every one from the office…read moreperson who checked me in, to Megan who took my vitals, to Mike in Radiology to Dr. Ross Dechant, were excellent! Fantastic bedside manner by all, which is missing many times in healthcare! Dr. Dechant, explained everything and took time to answer a bunch of questions! I can't say enough about this location. If you need medical attention right away, this is the place!

Had a poor experience. Only reason for 2 stars is the check in and reception process was efficient…read more After that the experience was poor. Went there on a Sunday afternoon at about 430. After getting checked in for a possible broken elbow, vitals were taken and MD examined. We were told the xray tech was in with someone and we would be next. We sat there for over an hour (I can't imagine one set of X-rays took an hour). X-rays were finally taken in less than 5 mins. Then after sitting another 30 mins, I asked how long it would be until someone could look at the xray. I was told "this is the part that takes a while" and that I "was lucky they were still on the day schedule because the night time wait time can be up to 4 hours." We waited about 20-30 mins then asked again how long it would be. They couldn't give me a TAT so we got up and left. We were there for over 2.5 hours to have 3 X-rays taken. And who knows how much longer it would have taken to have someone read the X-rays. I don't believe there were a large number of patients there at the time. The parking lot only had a few cars, waiting room was empty and the nurses desk outside the exam room had the same nurses/techs/MDs sitting there our entire wait. Their website says little to no wait. How healthcare should be. That was not my experience at all.

Amazing, caring, attentive, and kind. I was very happy with my care here! From check in to check…read moreout, everything was smooth and painless. It felt like everyone on staff genuinely care. My husband was also guided well and greeted by name, which helped him feel welcomed. Exceptional facility

This hospital did not provide adequate post operative care for my husband, resulting in extreme…read morestress and delayed recovery. One of the nurses was extremely rude towards him and would not call me, per his request, to come help him. I found out later that they left him for about an hour soaking in his urine. This is not a hospital for a patient that is older. This is our second experience with this hospital and both times have been extremely difficult and disappointing.

Came in with large open wound. Sat in ER for 5 hours. When admitted, had both doctors say I could…read moredischarge. I Just needed a vaccine shot. They knew it was workers comp, so instead of discharging, forced me to stay 24 hours longer just to get shot. They told me I could just come in and get it and go home, but in thebwritten notes said no. Next day, didnt schedule the vaccine until 5PM. Sitting here fine for 24 hours to get a shot I could have walked in and got seems like a $$$ grab.

The night crew front desk seemed like it was a bother having me come in with my daughter, they just…read morewanted to continue their conversation. For my first time being there, after moving in the area they are not welcoming, And make you feel like you are doing something wrong by going there . Wouldn't recommend. Urgent cares have treated us better .

Trauma 1 center is amazing, responsive. They save lives. Witnessed this first hand. Appreciate…read morethere quick and skilled Drs, nurses in high stress situations

Mom was taken to ER and then moved to "OBSERVATION DEPARTMENT" . I must say our experience with the…read moreOB department was excellent every nurse every assistant and every tech were thoughtful kind and compassionate and the treated us like family. They knew what they were doing and most important they respected our needs. vs 2ND - FLOOR At 12am we were sound asleep and woken up by a transfer team to be moved to the 2ND -Floor. It was a nightmare. They said get up hurry up , telling us to throw everything on the bed , wheeled us up to the 2ND -Floor. No regard for patient sleeping and demanding we move now. We arrive to our new room only to have nurses and techs great us with a whirl wing of questions and protocols and procedures and we were barely awake. They made us feel like cattle/not sheep. It was unbelievable. 12am in the morning? Couldn't they waited till a reasonable time ?

I want here for chronic migraines. My neurologist was Daniel Smoots. He asked many questions, was…read moreextremely attentive, allowed me time to explain everything relavent, gave me many treatment options he explained great especially when I asked for more detail, and was very helpful in getting referrals and medication I needed. It was also very easy to contact him via the honorhealth website when I needed to change the location for my MRI. I arrived late because of something entirely out of my control, and I was so worried I wouldn't be able to get seen. Despite my stress the office staff were helpful and got me in anyways.

Terrible place to be!!! Unattended staffs on top of…read moreattitudes!!! Alert sounds doesn't alert anyone. When I walked into nurse station, everyone was eating and chatting! Like restaurant.