This was an excellent tour for the value that I paid. Shout out to Bernard who was an amazing tour guide. He genuinely seemed happy and enthusiastic about taking us the falls.The tour begins with a pickup in Toronto. Now the bus was about 8 mins late but I will cut him some slack. It could have been traffic. Anyhow along the way Bernard gave us commentary about Toronto and then gave us the itinerary for the trip. Our first stop was the airport for restroom purposes and if anyone wanted to buy a helicopter flight over the falls. We were then taken down the road to a lavender farm. This felt like a time killer. One couple in our group did fly so we kinda waited for them at this farm and then were picked up again. The lavender farm was boring and only had 1 store open which was overpriced. Following this, we were taken to the winery and we sampled two Canadian wines. One white, one red. If you wanted to try the ice wine you had to pay $2 extra. I did end up doing it but the guy still gave me the smallest pouring possible of ice wine. We then got to briefly ride through Niagara on the lake and see a clock close to the falls. Lastly you head to the falls for about 3 1/2 hours. This was of course the highlight of the tour! Bernard was very professional and thorough throughout the trip. This was a great experience! read more

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Unfortunately, our experience with this tour did not meet expectations, and I would not use this service again. Our tour guide was unfriendly and made what should have been an exciting experience feel rushed and stressful. When our large group -- who had traveled a significant distance to be in Canada -- arrived in the rain and called the number provided via the company's own QR code to ask where to meet the bus, the guide's response was dismissive: *"On the right, where I told you."* This tone was consistent throughout the tour. Additionally, the guide mentioned the tip policy -- $10 per person, not included -- at least three times over the course of a four-hour tour. Bringing this up repeatedly felt inappropriate and uncomfortable. When directing us to locations, he provided only general verbal directions rather than walking the group to each spot. We also observed the guide loudly conversing with the driver throughout the ride, and the driver appeared to take and remain on a phone call for an extended period while operating the vehicle -- a safety concern worth noting. Given these issues, I cannot recommend this service. read more

While there were some positive aspects, the experience was mixed and needed improvement. For context, I was with a group of three and we booked the Tour with the boat ride and behind the falls add on. The tour started off a bit disorganized. Ticket checking and boarding took longer than expected, as everything was recorded manually with pen and paper instead of a digital system. Once we were finally on the road, we made several stops along the way. These were convenient for some passengers, but they also delayed the overall travel time. The tour guide was quite accommodating to on-the-day itinerary changes, which was appreciated, but again, this flexibility came at the cost of efficiency--those who were ready had to wait around for others, which added to the delays. The bus itself was clean and well-maintained, and both the driver and tour guide were friendly. One nice feature of the tour was that we could choose which attractions to opt into, such as the Skylon Tower, the boat tour, the Behind the Falls experience, and the helicopter ride. However, for those who chose to skip certain attractions, it meant waiting around or backtracking to pick up others. While this is understandable to keep the group together, it felt inefficient--especially for people who simply wanted to reach their chosen destination and enjoy it at their own pace. Because of these cumulative delays, we ended up with significantly less time at Niagara Falls itself, which was the main reason for taking the tour. Stops at the Whirlpool and Flower Clock were rushed as a result, and felt more like quick photo ops than meaningful visits. One particularly disappointing part of the tour was the unexpected mandatory stop at a maple products store, which wasn't listed as compulsory. We spent nearly an hour there, and it felt out of place and more like a tourist trap than a genuine part of the Niagara Falls experience. The guide encouraged us to buy souvenirs there rather than at the actual falls, but in hindsight, the shops at Niagara Falls had better quality items at more reasonable prices. It felt like there may have been a partnership in place that prioritized business interests over the tour experience. Another small but annoying detail was the repeated mention of tipping. There were mandatory 15% tip signs all over the bus, and the tour guide brought it up again during boarding. I understand the need for tipping, but the constant reminders felt excessive and a bit pushy. The tour felt more like a group shuttle than a guided, informative experience. If you're just looking for a way to get to Niagara Falls and don't mind some waiting around, this might suit your needs. But if you're hoping for a deeper understanding of the area or a more time-efficient way to explore, I'd suggest looking elsewhere--either a more focused tour or just taking public transit and doing your own thing once you arrive. read more

We were a party of 4, and all had a great time. The bus was very comfortable, with an enjoyable tour. Behind the Falls was our favorite stop. I would definitely recommend! read more

The tour guide/bus driver Bernard was great. Very friendly super considerate. My problem was the tour. 1. First there is a mandatory tip of 15%. This was not mentioned on the site. First of, a manadtory tip is not a tip but a fee. When you force people to pay you and set the rate its not a tip. This fee should be bulit into the price and pay the driver a real wage. I wish someone would of told me because i usually dont carry cash and did not plan for this but was luck i had cash. 2. You have to go to the airport even if you dont book the helicopter ride. They pressure you to buy. You either sit there or they take you to a strip mall to buy lavender products, ginsing products, or over price "antiques" (expensive second hand home goods). Its a waste of time and annoying because you are just waiting for the few people to finish their flight. 3. You dont actucally go to Niagara on the lake. You drive through it. They tell you on the site its a stop. Its not. The reason behind it not being a stop is valid but you need to tell people that. 4. The tour guide/driver. They say the person is a guide but other than talking to us on the bus, they did not guide you. When you get to the falls you are on your own. They dont even drive you place to place in the park you habe to do it on your own. Overall its a meh tour. I regret book it. I enjoy the falls but I should of went with a different company. read more

I knew I was going to have issues with this tour company when they emailed my friends and I a few days before the tour asking us to reschedule our Sunday tour to Saturday or Monday. It was annoying but what was more annoying is that they only confirmed the rescheduled date with one of us - Me. I was the only one of my group to get the confirmed pick up location and time. The tour bus is a white van with four rows of seats. Taped to front of the inside of the van is a sign that says the employee relies on tips to live and is expecting a 15% tip. It was clearly written in some other language and google translated. I'm sorry what? How about you pay your employees a proper wage? How about you raise prices? Periodically through the tour, he would mention how important tipping was and would reiterate the cost of the tour did not include tip. So not only was the sign stating at you but you had a tour guide who was hounding you for money. Our tour guide was nice enough. He talked into a microphone while driving but he was super repetitive. "Now I will tell you this..." "That is why this..." "Next I will tell you this ..." "First I will tell you this ..." I wanted to zone out but the volume was too high. He spent more time telling us he was going to say something than actually saying something. He also kept complaining about the weather. "Niagara-on-the-Lake is beautiful in the summer but right now it is ugly and it is a waste of time." Almost everything out of his mouth was prefaced by how ugly Niagara looks in November. Everything. My friends and I joked about that through the rest of the trip but while on the tour, it put a damper on things. Here I was excited to see Niagara Falls and my tour guide says it's ugly and it's not worth it to see it right now. Another annoying thing was he dropped us off in Niagara-on-the-Lake at like 10:15 am and gave us 30 minutes to eat and explore. He recommend us stopping at a few shops for a sandwich to go and reiterated we had to be back at the bus at 10:45 am. Sounds good, okay. Except for the fact that all the lunch places didn't open/switch over to lunch until 11:00 am. And the one restaurant he recommended that was open was a sit down restaurant. Not a place to grab a sandwich to go. And again, at 10:30 they were still serving breakfast. Most of the other shops weren't open for the day and 30 minutes isn't much time to do anything. It's almost like he's never actually walked around this town before. Once we got to the falls, we were given 3 hours to explore. I would've enjoyed more time there but 3 hours was a fair amount of time. Overall, I probably wouldn't recommend this tour company. The timing isn't planned well for activities, the driver was overly pessimistic, and the company clearly doesn't know how to price their tours it their drivers are relying on tips to survive. Too many things just left a sour taste in my mouth. I wish my friends and I had just rented a car for the day. read more

We arranged a private tour of Niagara Falls and other nearby sights and had a fairly satisfactory experience with BG Tours. Our tour guide Joe was very good and personable, knowledgeable about the history of the Falls and other sights, and knew the Niagara area like the back of his hand (seeing as he lives there, we would expect no less!). The only hiccup with BG was that we had arranged (and paid) for the Hornblower Cruise and they had made an error and forgot that part (which is why I give them 3 stars instead of 4). We cleared it up quickly on the phone -- for which I give credit to Robert of BG -- but our great thanks to Joe who not only covered for BG and got us the tickets -- but also sweet-talked (or fast-talked) the security guards into letting us cut into the lines, thereby probably saving us 45-60 minutes of queuing! We were a party of 5 and it definitely was worth paying the extra upcharge for a private tour --it made the tour very comfortable and most importantly, flexible, so that we could stay at whichever part as long as we wanted to and tailor the itinerary as we wished. If you have a large party (e.g. say 6 or more), I would say this would be a cost-effective and highly convenient way to go. read more

This is a horrible experience. We booked the tour a week ahead of the tour. We got notified the night before the tour through a phone call that tour is cancelled for no reason! This last minute notice is very irresponsible. We can't even book another tour with other company because you just can't book tour within 12 hours of the tour. I definitely disrecommend this company. This is really horrible for any tourists. Your plan gonna be ruined if you book with this company. read more

Niagara Falls Tours - BG Tours Canada - Tours Near Me - Toronto, Ontario

Our tour guide, Bernard, was super friendly and punctual, reliable and responsible. He also made helpful and honest recommendations about what was worth spending money on and what wasn't. We booked our tours only the day before, but were promptly contacted to confirm our reservation. We felt like we were in good hands and were very happy with our choice. Recommended for anyone wanting to travel from Toronto to Niagara Falls. read more

Prebooked this tour for me and a couple of members of my family for something to do on a Saturday along with the Hornblower tour option. As others have stated there are a couple of stops along the way which consist of a visit to a helicopter tour of the niagara region if you would like to purchase one; wine tasting at one of the wineries with the option to taste the more expensive wine (ice wine) at a nominal extra charge; about a 45 minute visit to Niagara on the lake which is great if you like visiting shops that sell jams; fragrances, clothes, etc (I'm not a shopper); the flower clock and whirlpool near the falls; and of course the falls themselves where you will get about 3 hrs to tour the falls. If there are any problems during the tour, from what I saw it tended to come from your other fellow tour members. There was one couple with a kid that was late for everything even though everyone was given clear departure times. The worse was they were way late for the return back to Toronto. The tour guide Felix tried contacting them at the numbers they had given him as well as emailing them. They finally showed up just when it looked like they were going to have to find their own way back. Bonus was they were mad at him despite everyone else having to wait on them (you guessed it no tip either)! All in all my family enjoyed themselves which is all that really mattered. Kind of wished I had listened to Felix about the food in Niagara it's way overpriced. read more

All I can say this was a great a great experience. I came all the way from dubai to do this trip. I want to falls with other company once I arrived to Toronto, hI Weber the experience was not that great So I decide to do it again. The hotel recommended the above company and I am very thank for that. The driver was professional, nice, informative, organized, and came on time. He even accommodated my request to spend more time in the winery and went all the way and take me their and wait all the time with no extra charge. I am glad I did this trip with this company. I traveled all the way from dubai to get the chance to see the falls and the wineries. i am glad I did this trip with this company and Live the experience. To all my folks, this trip with this company is a must if you ever come to Toronto. read more

It was our first time in Toronto with a colleague and we HAD to go to the famous Niagra Falls. We bought the Niagra tour on the BG Tours website. They even had a discount for booking online. It was the best decision. As we went out the night before, driving to the Niagra wouldn't have been fun. Bernard, the tour guide was amazing. The service was excellent, the bus was clean, neat and fresh. There was a nice bunch of people in the bus also. We were picked up on time from the hotel, and dropped off after the tour. I would recommend BG tours anytime. Money well spent!!! read more

Niagara Falls Tours - BG Tours Canada - What an experience on the boat trip to the Niagra Falls. Boat trip was included in the BG Tours cost. - Tours Near Me - Toronto, Ontario

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To begin with i just want to say that this tour was easily the best tour I've experienced ever. Bernad was very informative throughout the tour giving us explicit information about the history of Canada and Niagara every corner of the way there and back. The most friendly person in Canada for sure and he really takes joy in showing us around and seeing the group enjoy themselves. Would definitely recommend this tour to everyone and anyone 100% of the time. Definitely coming back for more read more

BEWARE!!!! WORST TOUR EVER DO NOT GO! -TOUR GUIDE IS RUDE -Arrived 14 mins early at my pick up spot and told the driver I would be right back and was going to get food a a store less than 1 min away. Was told I couldnt and had to board now... EVEN THOUGH I WAS 14 MINUTES EARLY! and when we went to pick up the other people we had to wait since they werent there at the spots yet since we left my spot 14 mins early. -TOUR GUIDE IS A LIAR -took us to the wine tasting and specifically stated that since we were in a tour group we would get a room to taste out wine and wouldnt have to taste in the main room. This was a lie. We were not given a private room and had to stand during the tasting. - TOUR GUIDE INCONSIDERATE - He cut the 3 hour free time at the falls short to get a couple back to their meeting spot in time to get a cab to the airport mind you these people booked this tour and understood that we had 3 hours of free time at the Falls since it was clearly in the Tour description on the website so the driver agreeing to cut our time short to accommodate people who should have planned better was unfair. AND driver announced at 6:30pm that he was going to drop the couple at the airport. THIS WAS NOT OK BECAUSE HE JUST STATED THIS AND DID NOT ASK IF IT WAS ALRIGHT WITH THE REST OF THE BUS AND THE MAJORITY OF THE PEOPLE ON THE BUS WERE ASLEEP SO THEY WOULD NOT PROTEST TO THIS! It is unacceptable to ask everyone if we can cut our time at the Falls short and then not ask if it is ok to take time out to drop people at the airport. MISSED MY DINNER RESERVATION BECAUSE OF THIS. WORSE TOUR EVER. read more

Bad quality compared to other day tours Be warned! This tour is a little cheaper than the other tour companies, but the quality of the tour is a lot lower. I have taken multiple Niagara day tours (accompanying different family members and friends), and so far, this is the worst. These tours may look the same on paper, but here's a side by side comparison of the differences between BG and another tour I've taken: (I will not disclose the name of the tour since BG will try to say that I am from a competitor. But I'd imagine any tour would be better than this one.) 1. Bus: BG's buses are clean, but they do not have curtains and the AC is not very strong so be prepared to sweat and be sunburnt in the afternoon. 2. Tour guide: BG's tour guide will nag you for tips (basically, forced tipping) whereas the other's was courteous and polite. 3. Wine tasting: Ice wine is not included in this tour! You have to pay for yourself. In addition, wine tasting on the BG tours was a rushed experience. You basically stand in a crowded room and have to line up and wait to get your wine, with no commentary or explanation. Whereas the other tour's wine tasting was a sit-down experience with people actually teaching you about wine. 4. Scheduling: For BG, if someone elects to take a helicopter ride, the whole group waits at the airport for them. Because $$$. Also, your driver/ guide will not hesitate to skip stops for their convenience. (Be prepared to hear excuses like "there's traffic.") 5. Driver: For BG, your driver is your guide. This leads to dangerous driving and sparse commentary. We barely heard any history or stories about the area. Instead, the whole day was filled with "book the helicopter with us cause it's so much cheaper!" (Probably mentioned like, 10 times). Before booking their tour, just beware that the cheaper price comes with a significant drop in quality and they really cut corners. read more

Bernard was a safe and knowledgeable driver/tour guide for our trip to Niagara! I liked that the tour bus picked us up from our hotel and we did not have to rent a car. We learned a ton about Toronto and the towns on the way to Niagara Falls. The private wine tasting was a good place to try the ice wine that everyone talks about. Once we got to Niagara, he got our tickets for us and we were able to skip the big line. The boat ride is worth every penny! The most amazing sight I have ever seen. Highly recommend. Great value!! read more

We weren't sure if we wanted to go see niagara falls on our own of with a our company, but i would definately recommend BG Tours. Their structure, staff and punctuality made out expereince wonderful! 10/10 read more

We had great experience. we are very happy with BG. Tour guide was very nice, friendly and knowledgeable.

This tour was a disappointment. We travel a lot and have expectations. This tour pretty much is just like a shuttle that drove you to Niagara on the lake and Niagara Falls thats it! Driver just drove and spoke in the cb mike which I think was dangerous. Nothing interesting about the commentary he made. All just about his personal opinion which I myself have a lot... the tour was a joke!!! It is best for you to rent a car and drive yourself to Niagara on the Lake and tale tour time on the quaint pretty town and not be rushed and proceed to Niagara Falls yourself. You will save yourself a lot of money. There were 4 of us and paid USC$311 pretty much for the ride so just rent a car and pay less than a USC$100 plus gas and you can take your time. This tour is a waste of money... oh plus plus on our way back the driver decided to drop us off 2 blocks away from our hotel and made us walk because he did not want to wait for the traffic light to go green? I would have given no stars but 1 star is me being generous.. read more

The tour was very nice and a great experience. I will recommend to everyone to visit this company and ofcours to all my friends & family. See you soon BG Tours Canada. Greetings from The Netherlands. read more

I made a reservation and received a call. I told him to cancel my reservation as I have changed my mind. The telephone operator was highly rude and using inappropriate language for cancellation. I don't know how they will provide the service at Niagara. I am highly dissatisfied with the interaction with BG Tour. read more

We decided on a whim to book a tour to the Niagara Falls since we were visiting Toronto for a week, and were pleasantly surprised by the great service and well planned itinerary. Bernad picked us up, which was convenient, and we were on our way to the falls. We stopped at the Niagara airport, where we were given an option to book a helicopter or airplane ride at a discount. Next, we visited the Pillitteri vineyard for a wine tasting session - the famous Canadian ice wine! The lunch stop was in the quaint town of Niagara-on-the-lake, with a Christmas shop that operates all year round. We then dropped by the floral clock and whirlpool, before finally arriving at the Niagara Falls. We could go on the boat ride or go just behind the falls, the freedom of choice was a plus point for us! The van journey was smooth and Bernad was very personable and made sure everyone was comfortable. He was knowledgeable about Toronto and the Falls, and his dry sense of humour made the ride very entertaining. read more

We visited in July 2013. The ratings for this company are very high on T**p A*****r, which greatly influenced our decision to place a reservation with this company. Here are some honest things about our trip: The pickup at our hotel was very convenient for us. However, we were given a half hour window, and it took longer than that (about another 20 minutes extra) before the van got to our hotel. Our vehicle was a 15-seat type of van. We opted for the back seat. Also note that although they accept credit cards, they prefer cash payments at the time that they pick you up. Although there was some road construction, I believe the van did not have very luxurious shocks. Both of my children got carsick and threw up while on the trip, and they have NEVER ever been carsick in their lives before. Unfortunately, we weren't prepared for this situation and had to throw away a hat and a backpack in order to keep the mess from getting on the car. We knew that we'd be stopping for the whirlpool, the wine tasting, and niagra-on-the-lake. we also took a stop at the niagra falls airport for a bathroom break. each stop was short, but we were anxious to get to niagra. Niagra was awesome, as expected! We had about 3.5 hours in Niagra, which was ample time to get everything done we wanted to. The tickets were retrieved by our driver for us for the Maid of the Mist ride (again, awesome!) and handed out easily to us. The ride home was quiet and quick, as everyone was tired from such a long day. We got back to our hotel downtown around 6pm. There is a sign posted in the van, letting you know that it is customary to tip the driver 15%, as that is how they make most of their money. I think this is a statement that is already known, and posting it in the van is kind of rude to the customers and makes you feel like you are forced to do it. You have to look at the sign the entire drive. Our driver was ok. The organizer called our hotel later on that evening to do an impromptu survey about the driver, since he is new. It is nice that they are following up to see customers opinions. I think the driver is a little awkward socially. At each stop, he gave us specific times to be back at the van, which we appreciated. Each stop was short, but we really just wanted to get to Niagra and didn't care for the stops much. If bringing children like we were, we would not recommend this company. They will be bored with all the stops, and might also get carsick in the bumpy van. read more