Oh, Kindra!! How I wish I had a similar experience. Unfortunately, I did not. I mean, I loved the fairly decent deal I purchased through Groupon and the general process of ordering. It was simple and relatively seamless. Sure, if you want some treats to be delivered to someone - somewhere in the valley, than Nibblerz can be a sweet option. It just wasn't a great experience for me and what I needed. Communication was abysmal. Not only did I try to reach out with specific questions prior to delivery day but my order had a "mix up" day of and didn't come within the 10am to 12pm window. It came closer to 4pm when the party was almost over. Since everything was done remotely, I literally thought I was scammed out of my money. I ordered the "black & white birthday" in which it looked great on arrival. Nice bow and presentation. Opening the tower was another story. The cellophane ended up squishing and toppling over some of the cuppies which was a drawback for my dessert table. The mini size is seemingly smaller than the minis from the store (see picture). Sadly, you can't even choose cake base nor did I ever receive a response when I asked via email & text. I suppose it's a given that it's a mix of both chocolate and vanilla. As for taste, man, the kids didn't even eat them. It was dense, dry, and not very flavorful. At least, my order was and I can't say for anyone else's. Basically, it's a good option for sending to people you don't see regularly or want to surprise them @ their residence or work. I can truly support them in that respect. I purchased this because I thought they'd be fairly gourmet and I didn't have to make an extra trip. I was mistaken. I really wanted to love this shop especially browsing through their website. For now, I'll take my $40 + tip elsewhere. Maybe I'll give them a second chance should another service of theirs catch my eye. read more

Nibblerz Desserts - The infamous "black & white birthday" tower - Desserts Near Me

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Amazing Customer Service and communication with Michelle from Nibblerz! I originally did the order from Groupon but this was my 1st. time using the groupon and I entered the wrong voucher number. Michelle sent me an email to let me know and I explained it was my 1st. time and sent her a screen shot of the voucher!! Michelle not only processed this whole thing for me, when I mentioned I was going to have to Schlep it from one location to another - She offered and delivered the arrangement to the actual place of the event! ( I don't know if you know what it's carrying a cupcake tower from one place to another on the Las Vegas strip - but thanks to Michelle it was all taken care of and what a great surprise!! The arrangement was gorgeous and looked just amazing for a special friends party - there was food galore and cake, but this was the hi-lite and we all were delighted with the entire thing and the most delicious, moist treats! I'll definitely use them again for anything in Vegas with or without a Groupon deal - they were Fantastic!! Thank you for making me look like a star!! Timinvenicebeach read more

Nibblerz Desserts - Desserts Near Me

Disappointed! I ordered boozy cupcakes for a birthday celebration in Vegas. Left clear instructions for delivery date and time. There's limited information to contact. I sent 3 emails ig DM to confirm order as this was a big 50th celebration and no response. I called phone from Yelp left a message and still haven't heard anything. I'm disputing charge with my bank now since there's been no response, no delivery. My order on account says still processing. Bad customer service, I am long gone from Vegas and celebration ruined. Beyond angry and disappointed. read more

DO NOT BUY A GROUPON FROM THIS "BUSINESS." Save yourself the hassle. I should have known better based on the reviews posted on Yelp, but many were outdated, so I was hoping that maybe my experience might turn out to be positive. SIKE! Their order form is a joke. I tried to place an order multiple times, and it wouldn't go through. There is a comment on the website that directs you to email them if you are having issues with their order form, so I emailed them with my specific requests. I did not receive a confirmation email or call from them, so I had to get their number from Yelp since it wasn't posted on their website or Groupon. I left a message and didn't get a response. I called the next day and a lady answered. When she initially answered, it wasn't as if I was calling a business. It was just a casual "Hello?" I asked if I had reached Nibblerz, and the lady confirmed I had. I explained that I was following up on an order I had placed and wanted to make sure they received it since I haven't heard back from them. She sounded like she was trying to look and told me there was no order from me. I told her I had to send it via email since their order form wasn't working. She did the, "Oh, okay." As if it made sense, and began to ask me questions that would have all been answered on the email I had sent such as my name, what Groupon I bought, where I wanted the cupcake tower delivered, etc. But then.....we got disconnected! Ugh. I waited a few minutes to see if she would call me back, but she didn't, so I called her back. Then she answered "Michelle." I recognized the name from the reviews. I was trying hard not to be irritated, so I proceeded with the conversation and just kept answering what she was asking, but the whole time, I was thinking how she could really just look at my email for all this info....and yet, here we go again....we get disconnected. I decide to wait to see if she would call me back. Any reputable business would attempt to call their customer back or at least send an email explaining what happened and confirm the order. NOTHING. There are so many other businesses that we can spend our money on. It makes me happy when small businesses do well, but it sucks when businesses can't even have the common courtesy to treat customers with respect. I don't think it's too much to ask to call people na l just to let them know if you are able to fill their order, if you received their order, or if you don't have signal but you will look into the issue. I don't see how Nibblerz will be around for much longer....if they are even open at all. Who knows. read more

Michelle was awesome. The cake pops she made for my wife and I were so good! Literally exactly what we wanted. I would definitely order again read more

Had a wonderful experience with this company!  Ordered mini cupcake towers and they weren't only beautiful, but delicious.  They were small enough to allow everyone more than one, which really tickled the sweet tooth.  The pink lemonade cupcake was the star of the night!  This was a 60th birthday celebration for a volunteer in an animal rescue, and the cupcake toppers had cute dog faces with sayings like "You had me at Woof".  Very clever and a wonderful way to complete the party.  Thanks Nibblerz!  Will definitely use you again - read more

Customer service was horrible. I tried to call and text numerous times with little to no communication back. My window of deliver was supposed to be 10-12pm and it came sometime that evening. The correspondence between this business and my fiancé was rude and very unprofessional. Also the cupcakes were melted and smaller than bite sized. I could not serve them. I never usually write poor reviews but I want you to know what your getting yourself into. read more

Top of the line customer service!!!! Unfortunately because of everything going on with Covid-19 I kept changing my plans. I asked too edit my order way too many times and each time the company treated my with so much kindness and readiness to make my changes. I could not believe how accommodating they are and how sweet they treated my every time. The prices are amazing and I was not charged extra when I asked for changes on the design. This is a wonderful establishment and deserves 10 our of 5 stars! read more

Terrible communication. Bought birthday mini cupcakes on groupon. Could not submit order on line. It said please try later. Tried 8 times. There was a chat box. I left message. No reply. Then I saw email us screenshots of this order. Tried that 48 hrs no response. I tracked down a phone number on FB. Mailbox was full. Finally I texted that number. Michelle called me back. I was thrilled. This was a Friday, wanted delivery on Monday. We chose hotel delivery 12-2. At 11:51 I get a message that she has wrong groupon number delivery is now 2-4. I waited around lobby for 2 hrs. No del. She wouldn't answer my texts at 4:10.. My daughter called her number 10 times in a row. At 4:30 she calls my daughter and says 45 more minutes. We cancelled order. read more

It's been 10 days since my order of just 12 cake pops, and I still haven't received them. I've sent several emails and never heard back. Then once I finally received a text from them about the delivery, they attempted to deliver the cake pops to my billing address... not the shipping address. Now I'm 3 days since that issue, I still haven't heard back about my delivery. Beginning to believe I'll never get this order. read more

Unfortunately poor communication. Finally tracked down and then kinda sketchy. Wish we had good service, just as important as the food, and unfortunately didn't get a chance to try it. Better luck next time..maybe.:( read more

AMAZING! My daughter and her family just moved to Las Vegas (right before COVID!) and I wanted to do something extra special for my grandson's birthday. He asked for a geode cake. Being 2,000+ miles away (Buffalo, NY) I searched LV bakeries on Facebook and found NIBBLERZ!! YAY! Explained what I wanted, trusted her with my request and boy, did they do a GREAT job! Great customer service and quality of cake! Just seeing the smile on Gavin's face was priceless! I have another grandson and will be calling her again to make me a special one for Henrdrix too! Can't thank you enough! 5+++ stars for sure! read more

I cannot thank Nibblerz desserts enough. I placed an order from New York to surprise my daughter for her birthday. We had some email interaction that seem to have gone a little haywire so I called the number listed & text her. All messaged were responded to in a timely manner & cake pops were received. My daughter was pleased with the Harry Potter cake pops, she said they tasted good and they looked amazing. Thank you! It gets hard to surprise your kid on the west coast . I would highly recommend read more

Michelle at Nibblerz is awesome and so creative. She is my go to for all my dessert needs. I have been ordering my kids' custom birthday cakes and cake pops from her for several years. They are always a big hit. And she has personally delivered them! I'm impressed by her talents and customer service. read more