They were contracted by Costco. Petty reliable work. Installed a dishwasher for me. They had to use special tool to remove the old dishwasher and then installed the new one. Very challenging work, they accomplished with no issue. read more

Ordered dishwasher through Lowes. Didn't have high hopes due to all the bad reviews/experiences, but our installation went well with no issues (at this point). Our NHS rep (Gary K) showed up at the expected time and within 45min our new dishwasher was installed and the old one hauled away. read more

If I could give them a score of less than zero, I would. I ordered an appliance package from Lowes consisting of a refrigerator, double wall oven, gas cooktop, over range microwave, and dishwasher. Lowes delivered all appliances and installed the fridge, but contracted with Nickson to install everything else. On the first visit when the installer came out to take measurements for the cooktop and wall oven, he stated that the cooktop may require a modification to the drawer underneath the cooktop due to the location of the gas regulator valve on the new appliance, but said that the wall oven should fit with no problem. The "custom work" for the cooktop consisted of cutting a notch in the drawer to allow room for the gas regulator valve. My initial quote to install the cooktop was $235, and the wall oven would cost $174.98. The next day I received a call from Lowes stating that Nickson wanted an additional $347.23 to install the cooktop and an additional $204.75 to install the wall oven for "custom installation work", increasing my installation costs for the cooktop and wall oven from $439.98 to a ridiculous $991.96...$551.98 more for "custom work". I reluctantly agreed to pay the inflated costs because I just wanted to get it done, so I scheduled the install. On the scheduled install day, Friday 11/22, NHS was a no call, no show. I called them at 5pm asking what happened, and got a callback from the installer at 545pm saying he "couldn't find anybody to help him with the wall oven". How professional is that? You're an appliance installation service, you know in advance what the job is, but you don't have the people available and don't bother to call to reschedule? Now I fully understand Nickson's poor reviews...they deserve them. The installer offered to do the cooktop Friday night but wouldn't arrive until around 7-8pm, and would come back Saturday to do the rest. After waiting around all day Friday, I told him to just wait until Saturday morning and do everything at once, and Nickson set an appointment for 8am Saturday 11/23. At 10am they still had not arrived, so I called the Lowes store and canceled the installation, and Lowes was going to follow up with NHS. Nickson showed up at 1045am anyway, and the installer had some story about the almost 3-hour delay, but at that point they had zero credibility with me, I had lost patience with them, and sent them on their way. We're keeping the appliances, and will find an area installer to do the remaining work. Why Lowes continues to do business with Nickson is beyond me. Do better! read more

Contracted through Lowes. Poor install, mess left behind, created a leak that needs to get fixed. Bad bad bad bad bad bad bad bad bad bad bad bad bad awful awful awful awful awful awful awful awful awful read more

Purchased a dishwasher thru Lowe's with installation; Nickson Home Service their installer of choice. I read the reviews with other's previous experiences and had reservations and expected the worst but they came out and it was an excellent experience so I may just depend on the installers you have. My team was lead lead by Ray and they couldn't have been nicer. They were on time, polite and install was perfect. Bill read more

I ordered with Lowes the was concerned with having Nickson Home services complete my over the range microwave due to the bad reviews. The reviews are terrible, I almost requested another installer but decided to give them a chance. Honestly, from start to finish the entire experience was great. Bill/Billy the technician was just great. I would certainly use them again and happy I didn't cancel. The only compliant is the pricing for installation, it cost more than the microwave but I'm sure that an issue I need to take up with Lowes directly. read more

It is a big surprise that a reliable company like Lowes used this company for their installation. They are the worse I sever saw ! They do not answer the phones and I was put on hold for over 1 hour to talk to them! Lowe's charges a large amount of money for installation for a service that is really bad. Go somewhere else if you need appliances. To my dismay after I purchased this appliance I saw that Costco sells appliances and not only do they install for free deliver for free their warranty for members is 2 years No nonsense about not being able to contact the vendor and paying close to $400.00 for delivery and installation. Conclusion do not go to Lowes because they use this vendor and their service is really bad. read more

So I understand a lot of folks had a bad experience. It's possible they had a bad tech or someone who didn't take care, but I felt I had to put up a review since we had the complete opposite experience. We had a dishwasher and microwave delivered and installed by these guys and it couldn't have gone more smoothly. We had a 4 hour window for their arrival and they came 30 min early! Almost too good to be true but they came early, installed everything correctly, tested everything out to make sure there weren't any leaks and couldn't have been more courteous. Whoever was working the South Philly route on 8/10/2021, great job! This was via a purchase from Lowe's. read more

Lowes subbed to Nickson for dishwasher appliance install. - Showed up two hours after scheduled install window; no communication. - Charged extra amount on top of paid for installation cost, without prior authorization; no receipt left. Lowes unwilling to justify extra cost. - Installation of appliance baseboard was obviously wrong; when pointed out, responded with "yeah I get that a lot - that's the way it is though". It wasn't - I fixed it after they left. - Installer shut off hot water and natural gas (... why?), which wasn't discovered until after they left. - Trash left in yard. read more

Why do companies continue to use NHS Services. Their review record is atrocious as demonstrated by the dozens of poor reviews of this substandard company. Well anyhow, I purchased a convection microwave from Lowe's. I finally received an email with available dates for installation. I chose a date but was only given an eleven hour (7a-6p) window. Left with no option I sat here waiting the entire day and at 6:05 I called their custom service number. I was assured the unit was on the way and to wait for them. Of course they never came or called. The next day I was not home and received a ring door notification and to my surprise it was NHS services on my doorstep. This company is absolute trash. I simply ordered the same unit from Home Depot who accommodated me with a much nicer 4 hour window and made it just as easy as it should be. read more

I was worried about the bad reviews, but he delivered and installed my dishwasher from Costco no problem. Bill also went the extra mile and showed me how it worked and everything read more

ABSOLUTELY TERRIBLE! I've been waiting for well over a week for a phone call from these people just to set a date to install my dishwasher that I purchased through Lowes! All the poor reviews about their customer service are valid. Their phone line is just an endless hold tone with an option to press 0 to leave a voicemail, but their mailbox is full so you can't even leave a message for a callback. How does it take 10 days just to make a phone call to schedule an installation?!? Outrageous. I was assured by Bobby at the Lowe's in DEPTFORD, NJ That he spoke to the manager at Nickson and that they would be giving me a call by the end of day. That was 3 days ago... At this point, after reading everyone else's reviews I'll be happy to just cancel my order through Lowes entirely and purchase a dishwasher from another appliance dealer. The customer service I received from Lowe's was equally as deplorable. never again... read more

We bought a dishwasher from Lowe's, and Nickson was their authorized installer. Nickson technicians (2) arrived on time, identified themselves by name, and got right to work. One removed the old unit, the other unboxed and brought the new one inside. They tested the unit, made sure it was working properly, and had the job done in under 45 minutes. An all around great experience. My only issue was not being able to specify "morning or afternoon" for the appointment. There is a 4 hour window, but which 4 hours it will be depends on their route that day. I would use Nickson Home Services again! read more

Installer for Lowes dishwasher, they, and in particular Derek, were fantastic! Cannot say enough good things about this man who, through no fault of his own, had to install 3 different Frigidaire dishwashers until the 4th one (whirlpool) actually worked. Prompt, patient, neat, dishwasher a great job every time he visited. Derek is awesome @ read more

I had my new dishwasher delivered and installed today by Nickson and the two technicians were wonderful! And great customer service. I highly recommend this company. read more

I purchased a GE dishwasher from Lowe's and got NHS as the installer. The large window of time wasn't super helpful, but they later called with a better window of time. Upon arrival, they told me the Bosch dishwasher I purchased would not fit in the space. Funny thing, considering I purchased a GE dishwasher. The dishwasher they had on their truck was a Bosch, but they continued to tell me the GE would not fit either. They recommended I make a measuring appointment through Lowe's which I did. When the measuring appointment confirmation came through, I saw it was from the same company: NHS. NHS did not show up during the once again, LARGE window of time and I instead got a call from Lowe's asking what size dishwasher I wanted to order. I explained the issue to Carol (who handled my evident frustration pretty well) and she repeatedly tried to call them. Eventually she got hold of them, told me they weren't coming back since they already had the measurements (why would they encourage a measurement appointment?). 0/10 would not recommend using this service, we are going elsewhere. read more

Lowe's buyer, beware! Nickson was the installer of my Lowe's dishwasher, and when they left, our kitchen had no power, including the dishwasher. Lowe's considers this a successful install and will give Nickson's account over yours, the customer, the greater weight. You will have to hire your own electrician to restore your power. Lowe's may or may not cover it, based on some criteria they will not define for you. Neither Nickson or Lowe's takes accountability, and both are satisfied with leaving the customer in worse shape than they found them. read more

Purchased a dishwasher from Lowe's in Montgomeryville and was told that Nickson Home Services will be coming to do a site visit to make sure the installation will go smoothly. Once they missed their arrival window and never called. I began to do some research on their company and saw maybe 5 good reviews out of 100. I am blow away that a reputable company like Lowe's, would you a contractor like this. I called Nickon and to no one's surprise, I received no answer. I called Lowe's and canceled everything. Unfortunately I will no longer be using Lowe's for appliance purchases anymore, if this is who they are going to partner with. Very disappointed and do not want them in my home. read more

Horrible....they are an installer for Lowes here in south jersey. So they install a dishwasher that leaks on Tuesday, I ask them to come back and please schedule the morning or EOD so I don't have to burn more work time....they then schedule a window of 11AM to 3PM! When asked why..."do you know how many technicians our routing system has to schedule over X installations, we can't just go in and change....blah, blah, blah?". ANSWER: No I don't, I'm just a customer looking for you to install a working appliance! AVOID THEM read more

This company is the worst, so unprofessional. They came to my house with no paperwork, business cards, official documents. Despite paying for services, they tried to get $200 extra to be paid again for installation, stating they hadn't been paid by Lowes. These dudes drove off with appliances I paid for. They did not tell me they were leaving. I had no contact info for them or their office. I was just stuck without my money or my appliances. The "manager" called to confirm the 3rd delivery for 8/11. After I told her I wanted to escalate the situation of the 2 prior times delivery came and left without installation which was paid for, she called Lowes to cancel delivery. Essentially, I am not able to shop at Lowes anyone since they are the only 3rd party delivery and I refuse to work with your company again. Based on yelp this behavior and unprofessionalism is their standard. If you are reading this and considering using them, DONT. Nixon Home Services is horrible, save yourself some time and money. Shop ANYWHERE ELSE read more

We bought a dishwasher from Lowe's, and Nickson was their authorized installer. When the Nickson installer showed up he never introduced himself, said where he was from, just asked if we were getting a dishwasher installed. He was definitely not having a good day because he asked my mom a couple of questions that she couldn't answer so when my husband arrived she told him that he had a couple questions. He immediately got ignorant and said "I didn't ask any questions", he was very rude and unprofessional. He never installed the bracket that was purchased, he used something else and never left the bracket I paid for! He went out to the truck with his stuff and never said he was done or he would be right back in. My husband looked outside and he was driving away. read more

We ordered a new dishwasher from Costco and they used Nickson for installation. We received a call the night before, and the guys were on time. Installation was quick and correct and I couldn't be happier. read more

I would give them Zero stars if I could!!!! This company is horrible. They run a $%&# show over there and don't know what they are doing. I purchased a product from Lowes and over a month later the product is still not installed. I had to take off work three times to get them to do the installation and then the last time they were scheduled they told me I had to pay more money on top of what I already paid or they wouldn't do the installation. I said, "why didn't you tell me this a month ago when I first had someone out to the house to do the installation"? I have called them numerous times and they don't answer and don't call back. When they finally do answer.. there is a dog barking and child crying in the background. Also, the last time I called they couldn't find my name or account in the system (and they had already been out to the house twice with unfinished work). It took them 45 minutes to locate my account and they finally found it under some other person's name... that I never heard of! Ridiculous. I think the issue with this company is that when they began to get more clients through Lowes they were not able to handle the amount of clients. They did not have enough qualified installers and the front desk didn't have a clue. Finally, I ended up getting someone else to do the installation with a lot less hassle. Don't shop Lowes for installation if they are using Nickson (Nixon) Home Services... and NEVER independently choose to use this company. You will most likely be disappointed. read more

I would take away stars if I can. Contracted through Lowe's and they do not communicate with each other. 3 different contractors came on 3 separate occasions and the job is still not done. The first time was a detail for them to scope out the project so we would avoid all this back and forth but nope. The second time was supposed to install my range hood but they said Lowe's charged the incorrect amount and only told them it's a standard range hood installation and what we needed was a chimney range hood installation. Had to go through Lowe's again to pay the difference and make sure it's clearly documented that it was a chimney range hood installation. 3rd contractor came and said he was still told it's a standard and can't do it. This has been going on for weeks now. read more

They sent me a link to answer 4 or 5 questions about an over the range microwave installation (scheduled by Lowe's). I answered the questions and received an installation confirmation date of May 25 between 6:00am - 7:00pm. They never showed up or contacted me. I tried contacting Nickson Home Services on their website but all it said was " your order has been scheduled now only stated the time range without a date. I called their phone number (484) 766-3877 and was transferred to extentions that would just ring with no answer. This is a terrible company and I would advise you to avoid doing any kind of business with Nickson Home Services. read more

*Update* It's 11/1. No dishwasher. Now Nickson is claiming that it was supposed to be delivered to me by Costco rather than they deliver it. Never mind the fact I have the receipts that say otherwise. Nor was it ever mentioned when I spoke to them last week. I don't think I've ever dealt with such an inept business. Ordered a dishwasher from Costco to be installed on 10/28 between 1:30-5:30. No on called or arrived. I called at 5:30 and was told the installer was still on their way after another customer. I called again at 7:30 and left a message. Called again at 9:30 and left a message. Called on 10/29 at 9am (time of opening) and left a message. Called again at 10:30 and left a message. Called again at 11 and FINALLY got someone to pick up the phone. No explanation as to what went wrong and the "best" they can do is reschedule for 11/1. Absurd. The biggest problems are the lack of anyone calling me to let me know that they would be late, let alone need to reschedule. I will be recommending that Costco no longer use their services. read more

They were awful. Do not use this company. They don't care about service, returning calls or actually doing their job. They left a double oven just sitting in our home because it doesn't fit -- however, they were the ones that measured the size we ordered. And, it actually does fit, but they won't come install. Obviously they don't care about service since there are many other bad reviews. We are making sure Lowe's knows how bad they are so they don't keep using them for installations. read more

Never showed up for a scheduled costco installation. No phone call with explanation. Costco Logistics unable to contact them. Thanks for wasting my time. read more

This review is about their Installation through LOWES. NOT enough room to type every mishap but they were given 3 opportunities to put in a dishwasher in my mothers home, and they BIGLY FAILED ALL 3 Opportunities. Their phone and return call system is a hot mess and when they know you are calling they decline to answer your call ( I was informed they have caller ID, so if you choose to use them, have multiple numbers available to call from.) WORST INSTALLERS EVER ENCOUNTERED.BEWARE!!! Main problem: THEY SET DATES AND TIMES THEY CANT KEEP. Had to return the dishwasher meant for my Mother. She was getting WAAY too stressed. So was I. I would give them MINUS stars, If that was an option. read more

Purchased microwave through SEARS and Adam from Nickson installed it. The home office scheduled the installation soon after I received the microwave, they called day before with installation window, called when they were 10 minutes away and Adam did a great and professional job with the installation. Very positive experience. read more

I would give this company a negative star if it were possible. Sears contracted installers. They contacted me to schedule installation of a microwave. They no showed. Not even a call. Nothing. I called Sears to help me with contacting them. Sears could not get through. A message and email were left. They gave me the installers phone number. It went to voice mail. Consumers pay hard earned money for appliances and installation. We deserve the same when it comes to prompt courteous service. Sears did what they could. They need to sever ties with this company. Ultimately, I cancelled installation and had the charge refunded. Now I have to get my microwave delivered. And will probably have to pay another fee. read more

Nickson was contracted by Best Buy to come out and install a new dishwasher. They did come out as scheduled, and the installation was quick; perhaps too quick. This was on Monday 6/3/19. On Wednesday 6/5/19, I went downstairs to the kitchen in my socks. Felt wetness between the tiles. I went down to the basement, and saw that water had leaked through the ceiling, soaking some of the lumber that helps to, you know...keep the kitchen from falling into the basement. I shut off the water supply to the house, took pictures, shop vacced up what water I could, brought out the dehumidifier, and called my plumber. He came and pulled out the dishwasher, and we saw immediately that the Nickson installers simply did not tighten the steel hose enough. Water was leaking out a few drops per second, so there was a little over 48 hours of that. Avoid this company at all costs, and I want my $20 tip back. read more

See all

Costco contracts with them. I have had nothing but a headache. They are supposed to deliver and install a dishwasher. They only install on Wednesdays. I was given a window of 11-3pm. My parents drove over two hours to be here for them. I can't take a day off for a dishwasher.... It's 4:30 and I have no idea where they are. I keep calling and leaving messages. No one is picking up or returning my calls. Very unreliable. Very disappointing. I will be contacting Costco to make them aware. read more

They improperly installed a dishwasher and caused thousands of dollars worth of water damage and won't take responsibility.

This company was contracted to install a dishwasher that we purchased thru Costco. The dishwasher and delivery (From another Firm) went very well. The nightmare started when the 2 man from Nickson arrived, they immediately attempted to sell me a $150 replacement valve, that was not needed, to feed the dishwasher. After the removed my existing dishwasher is when the nightmare started. They damaged the new drain hose and the power cord they supplied was too short. When they finally got the dishwasher running the drain hose leaked where they cut the hose and damaged my hardwood floor. At this point, they were frustrated and pulled the unit out scratching my hardwood floor and realized that the damage to drain line was not repairable. At this point, they left and told me that needed a new drain hose , leaving the leaking dishwasher in the middle of my kitchen, never to return. I hade to wait 3 weeks for a replacement and I ended up installing the unit myself. If you buy a dishwasher from any big box store and install tion is included and you get a call from Nickson home services, run, run , runaway Fast. I gave them 1 star because the site would allow no stars. Good luck read more

Had these guys install a new microwave for me. Chuck did a great job with the installation, took special care of cabinet trim we had, cleaned up after the drilling, etc. He was professional and a nice man. Overall a good experience. read more

This was the most unprofessional experience ever. Bought a dryer from Costco. The installation was supposed to be performed between 1:30-5:30. The guy never showed up. Once I called and complained, all of the sudden the guy called and said he is 5 min away ( by their agreement they need to call 30 min in advance). I told the guy I just left and will be back and to wait to which is was rude and said no and just hung up. Disgraceful customer services read more

The worst. No customer service. They have missed multiple scheduled appointment times. Most people work and take off work to have things installed. This is a big deal when these days are wasted on installers who do not show up. I have lost faith in Costco as well. Costco customer service did not help either. Sad! read more

Completely unprofessional, damaged my personal property. They don't return calls. I do not recommend them to anyone! So unhappy with them

Nickson Home Service was contracted to install my Mother's dishwasher which was purchased at Lowes in Willow Grove, PA for her 90th Birthday. Nickson's crew scheduled the install with my mother for a Saturday morning. They arrived on-time and had the job completed in less than 1 hour. They answered all my mother's questions about the product. They ran the product through a few checks to see that it was operating correctly. My mother has since used the dishwasher a few times and there have been no problems. Great job Nickson! My mother is very happy with the dishwasher and the service she received. It gives me a lot of peace of mind that they took care of my mother so well as I live out of state. Thank you. read more