I was dreading the installation of our dishwasher based on these reviews, but it went fine. Two young men came right in the window of time we were told to expect, efficiently removed the old dishwasher, studied the set-up, and efficiently installed the new one. We did not receive a call prior to their arrival, but otherwise, everything was fine. read more

Installed a replacement over the range microwave (Sears). Arrived on time, worked efficiently, and were very courteous. Cleaned up after the job was done. read more

They called at the last minute to cancel after I took a day off and refused to schedule a time when I could be at home on a different day.

Purchased a dishwasher from Lowe's and Nickson installed it. Delivery, installation, and haul away were prompt and well- done. The tech, Gary, even gave me a rundown on how to operate it and clean the filter. Only one issue - dispatch never called to say the original appointment was postponed due to a snowstorm. I had to take the initiative and call to reschedule. read more

I purchased a dishwasher through Lowe's and unfortunately Nickson was contracted out to deliver and install it. They started off fine calling to schedule but it declined from there. They did not respond to phone calls and I had to call several times to get responses. The day of they never showed or called. I contacted them and they finally answered and blamed Lowe's for being behind and said toward the end of the 4hour window. That window came and went. I couldn't get ahold of them nor could Lowe's. I cancelled the entire purchase. Not even bothering to reschedule with such an unreliable company. read more

I'd give less than 1 star if I could. We ordered a dishwasher from Best Buy that was meant to be installed by Nickson Home Services on 7/12. Nobody showed up and no explanation was given. Got rescheduled to 7/17, nobody showed up again and once again received no explanation. Finally got rescheduled to 7/19 and they finally showed up. Marched into our house and said we need to pay an extra $89 to replace a "super corroded" valve under the sink that had never leaked before. We (naturally) refused. They then hooked up the dishwasher and left very quickly after tricking a grandparent at home to sign a form absolving them of damages. Now (surprise!) the valve is leaking everywhere and my calls aren't being returned. read more

While their installers were courteous and cleaned up after their work, the scheduling system is totally inadequate. They missed two appointments due to (I think) over scheduling their installers. They did not let us know that they would miss their commitments until after the fact. The next time I buy an appliance through Lowes, I will insist that they contract with a different installation service. read more

WISH I COULD LEAVE NEGATIVE STARS FOR THIS REVIEW ! Ordered kitchen appliances from Lowe's not knowing that they use this "installation company" for their installs! - Things started off bad when I get a text & voicemail telling me when they will be out to install the microwave WITHOUT checking if I will be home.... STRIKE #1 - SEVERAL calls made by my fiancée and myself to reschedule and either they DO NOT answer or voicemail is full.... STRIKE #2 - FINALLY get ahold of a person and get a date of 11/2 between 1-5pm for install (fiancée had to take a NO PAY day to be home).... By 8:30pm NO call, NO text, No show, NO PAID FOR APPLIANCES.... STRIKE #3 - We were told previously that they only deliver on Tuesdays and Fridays in our area (Just outside Philly) NO WEEKEND DELIVERIES... STRIKE #4 - a call to Lowe's installation center to see what the status of our appointment is and get hung up on AFTER 48 MINUTES ON HOLD...... AVOID LOWE'S AND NICKSON LIKE A BAD BLIND DATE!!!!! read more

They were contracted by Sears to deliver a dishwasher on Thursday. When I contacted them to provide a better number they said they dont deliver on Thursday and wanted to schedule for the following Monday. As I purchased from Sears due to the assurance it would be delivered in 2 days time, I balked, and they said they would deliver on Sat. I got a call the following day stating they would deliver and install the dishwasher between 11:30am and 3:30 pm. At 2:30 they call to state they are running late and would be there at 4:30. At 445 2 calls were placed to find out where the dishwasher was. They lied and said they called and left a message at 3:30 to state they would now be there at 5:30. Checking my phone I verified, no call, no message since the 2:30 pm call. The individual who allegedly made the call was not there at which the individual now claimed she made the call. I immediately called Sears to complain at which time they called the establishment and were greeted with more bald faced lies about how they told me they would be at my house by 6:30. After complaining to Sears about their horrendous customer service and professionalism, a gentleman called back to make excuses for the installers who never once called to tell me they were running late, and how they would get the job done today if we still wanted it. When asked when they could reschedule, rather than offering to do the installation first thing Monday morning, they said the might be able to do it Wednesday. As this was unacceptable I told them if the assured me it would be delivered and installed today, my wife and I would wait. We canceled our dinner plans for our anniversary, and ate the cost of theatre tickets, and of course they never showed up and never had the courtesy to even call and apologize. I would never recommend this company to anyone for anything, and by the time I am through I will make sure Sears cancels its contract with them. read more

Worst service I have ever received. Not sure why Costco give contract to such a bad contractor. They are supposed to install my dishwasher 04/20. They gave a window from 2 to 7. I made my self available that time but they did not show up. Made so many calls and no one answered. They called me back at night 10:30 PM and they said they have to reschedule because the previous appointment took so long. Finally they came and said that they don't have the connecter and left without installing. Then i tried to reschedule and called so many times and they never called me back. I had to hire a handy man and paid 150 dollars for installation. read more

We purchased a dishwasher from Lowe's Pottstown, including delivery, installation and take away, Nickson got the install. Dishwasher came incomplete, missing the drain hose, they took it back to Lowe's. After a conversation with Lowe's management it was decided an off the shelf hose would fix the problem. Dickson came back out, the tech said straight up the hose was wrong, it was. We kept the dishwasher and waited for a resolution to the issue. In steps Nina and Stefanie, hope I spelled that right, of Nickson, and they tried to get Lowe's to get us the correct hose. They went above and beyond the call of duty, thank you ladies. One week later and nothing is happening, so I call Appliance Manager Jay at Lowe's Pottstown, the person Nina and Stefanie have been talking to, and he proceeds to me he doesn't know what I'm talking about. I hang up after being on hold for 26 minutes. Meanwhile I've researched the hose on-line and purchase it from E-Bay. Hose is delivered 3 days later, dishwasher installed 2 days later, very professionally and quickly. Because of Lowe's Pottstown it took most of four weeks from purchase to install. But Dickson did themselves proud. read more

Sears uses this service to work on warranty service; they came out to install a garbage disposer, purposely left one wire disconnected, replaced the metal cover and tried to convince us that we would need an electrician, then blatantly tried to extort money to correct the problem. If William Perez from this company shows up, run fast! I would also give them a negative star! read more

Garbage company. Best Buy contracts them to install appliances. They hooked up my gas stove incorrectly and I had to evacuate my home and call the gas company because Nickson caused a leak. They also destroyed my cabinets when installing a hood fan. They basically just hire scumbags off the street that have no contracting skills. Cheap labor. read more

I had a great experience! Installation of a wall AC by C(K?)urtis & Joe. They called ahead & were on time. Friendly, fast and professional. Lightening fast install and thorough clean up. Highly recommended! read more

if you buy from lowes or costco, they use this service company, request your own plumber or install company, theyll give you a credit of $150-$200.00 have your own installer, very unreliable, the ladies are very nice, but absolutely useless. they subbed out my job to another installation clown from monmouth junction, that never showed up or had the decency to return my calls read more

Never, even if your life depended on it, EVER use Nickson Home Services, LLC!! Worst service ever. They caused a leak and then tried to refuse to fix it stating it was my problem. I'm so livid I don't have words. The installer actually called and blamed ME for the leak. He said, "Oh now you have a leak in your basement. Well, that's not our problem". I DONT HAVE A BASEMENT! They turned a knob they shouldn't have and I have water all over my utilities room. I came home to this after work--a family member was here to let the installers in. I've been home for two hours and still have yet to see anyone come attend to the problem. I talked to a different worker and he was trying to name the parts to me as if I were going to handle the issue. I'm contacting Sears to get a refund on the installation fee. Post note: it's the next day. I didn't think I could get any angrier about the situation but I did because I just found out I now have NO HOT WATER. Their incompetence has inconvienced me even further. I hope they go out of business and fast. Totall hacks they are! What really galls me is they turned the washer on to "prove it worked" but it had no hot water so it wasn't functioning properly. I can't believe this. read more

Best Buy subcontracted the installation of my new oven to Nickson Home Services, and it's been an extremely time consuming, expensive, and frustrating experience. My new oven is sitting at a crooked angle in the cabinet because the ad-hoc platform they created for it to rest on was constructed/installed in a haphazard and shoddy manner, there were screws and bits of copper wire strewn about my kitchen and inside the oven when they left, the telescoping rack was installed backwards, and pieces of the oven (such as rubber door spacers) were just plain missing, which meant I had to order replacements as an out of pocket expense directly from the manufacturer. But the worst part is that they drilled screws into the face of my finished cabinetry and left the screws - along with empty stripped screw holes - exposed for all to see. Now I'm stuck footing the bill for another company to come in after the fact and fix all of this because Best Buy refuses to send a different contractor out to address these problems and I'm not willing to risk further damage by having them do additional work in my home. For all the reasons stated above, I would strongly advise anyone against purchasing appliances from Best Buy and most certainly would not recommend hiring Nickson Home Services to perform any work in your home. read more