I recently purchased a BMW 5 Series from Niello BMW Elk Grove, and I couldn't be happier with the entire experience. Buying a car can sometimes be stressful, but the team here made the process smooth, transparent, and enjoyable from start to finish. A huge thank you to my salesperson, **Ozzie**, who was incredibly professional, responsive, and easy to work with. His communication was prompt throughout the process, and when I arrived at the dealership, everything was prepared exactly as promised. He respected my time, answered all of my questions, and made sure I felt comfortable every step of the way. I'd also like to recognize **Tommy**, the Sales Manager, who was equally impressive. He was professional, straightforward, and worked with me to provide a very fair value for my trade-in. I never felt pressured, and the entire negotiation process was honest, respectful, and customer-focused. One thing that really stood out was their integrity. Before I finalized the purchase, I requested additional paperwork that I wanted to review before signing. Both Tommy and Ozzie assured me there was nothing to worry about and promised they would send everything first thing Monday morning. I decided to move forward based on that commitment, and they absolutely delivered. Around 10:00 a.m. Monday, I received every document I had requested, and everything matched exactly what we had discussed at the dealership. There were no surprises, no hidden details, and no last-minute changes--just complete transparency and follow-through. That level of honesty and commitment says a lot about a dealership. It's easy to make promises during a sale, but it's much more meaningful when those promises are kept after you've driven off the lot. Overall, this was one of the best vehicle purchasing experiences I've had. I'm absolutely thrilled with my new BMW 5 Series and truly appreciate the outstanding customer service, professionalism, and integrity shown by both Ozzie and Tommy. They earned my trust, and that's something I value highly. If you're looking for a dealership that genuinely cares about its customers and stands behind its word, I highly recommend Niello BMW Elk Grove. Thank you for making this such an enjoyable and memorable experience! read more

Abysmal experience with this store, buyer beware. Spent a day negotiating a lease with this store. Was sent a figure for the lease, which was a loaner vehicle. Before agreeing to sign, I asked about registration. I was assured it was included in the numbers I was sent. Based upon this, I agreed to move forward. I submitted credit app, and was eager to sign. The following day, I was called by the 'manager' (doubt this was gsm, maybe finance, idk), and in reviewing the numbers, was told the payment was 20 something dollars a month more than the written quote I was sent previously. When asked why, the stated that the registration was due and needed to be added to the numbers. I politely declined and referred back to the salesperson who provided original numbers. He reassured me there was some sort of glitch and the payment was not that number (the number he gave at this point was actually $4/mo more than what he initially sent but after the credit pull I resigned to just sign and get it over with). With this reassurance, the manager calls back again, and once again gives the number that is $20/mo more than what I was given, at which point I was done. Not once was there a 'Hey sorry we missed this', or 'I recognize these were not the numbers you were previously given' a 'sorry' ZERO ownership. Just, "So what do you want to do?". I have leased a dozen BMWs from dealerships in both Northern and Southern California and not once has the number I ended up signing varied so significantly from the quote I got before we ran credit. Totally get that mistakes happen but this was very poorly handled. The next day I asked for the name of the individual (manager) I spoke with and did not receive any additional replies. read more

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Guess who went back? Yeah, just like in my previous review(s), everything in my experience has been positive. My car man, Darren has been my family's car man for well over a decade, and we have never been disappointed. This is the first time buying out a lease and it was much easier than I thought it would be. If you want to buy a car, visit the Niello dealerships. If you want to buy a BMW, etc, I would advise you to go to Niello BMW in Elk Grove. read more

While catching up on one of my favorite shows, I saw a text from my dad (so grateful for his thoughtfulness) informing me that BMW had issued a recall on certain models that have a defective starter that could overheat. Thankfully, I have a BMW dealership in close proximity to my home, so I quickly scheduled an appointment with the service department. When I arrived on the day of my appointment, I was warmly greeted by a service employee (unfortunately I did not obtain her name) who did a soft handoff to service advisor Nijah. Nijah warmly greeted me and proceeded to initiate the check-in process. Since I would need a vehicle to run errands with, Nijah kindly set me up with a courtesy vehicle (2026 X3). Roughly three hours after having my car, I received a call from Nijah informing me that the technician discovered a coolant pipe that needed to be replaced and one of the run-flat tires that had developed a bubble. Being that my car is still within the certified preowned (CPO) warranty, Nijah was going to see if the coolant pipe service would be covered by the warranty. Unfortunately, his contact did not respond in time; therefore, since it was a Friday, Nijah informed me that I could keep the courtesy car over the weekend (yay!) until he received a response. I greatly appreciated Nijah's expertise and overall professionalism. He did a great job of being transparent in his communication and not making me feel like I was pressured to make any decisions. Also, when I inquired about purchasing an extended warranty for my vehicle, he was very responsive in connecting me with a member of the finance team. Although I hope and pray not to be a regular at the service department, I know that I will be in good hands if I need to get any warranty-related work done. On a side note, my wife really enjoyed riding in the X3...fingers crossed that we will be paying the sales department a visit in the near future! read more

Niello BMW - Please don't mind if I treat myself to a complimentary latte! - Auto Repair Near Me - Elk Grove, California

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We have had several BMW's but 6 years ago decided to get something else. Well we are back & love our X3 M50 xd. Pooja was our sales person. What a delight. She was on it from the time we walked in! Went over & above to make it a great experience. read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

Changes at BMW required an update for this review. Over the years I have purchased 6 BMW's here and 1 at Sacramento Niello. Sales people come and go but a few faces are still the same. The most significant change customers need to be aware of is the communication system used by BMW. When sending text messages Artificial Intelligence or Management can respond if your sales representative does not respond. Although over all it's helpful as you get answers faster it can also lead to confusion. I was told via text to come the vehicle I wanted was there. My salesman was surprised when I showed up since he never saw my message likely management had told me to come in. It all worked out though. It pays to be aware of all incentives and options available on the BMW USA and Niello websites before negotiating a new car. You should also know the payoff of your current vehicle if trading as well as its trade in value. All dealerships will low ball you on a trade in if you don't know what your car is worth. read more

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I took my car in for service maintenance and had another great experience. My service advisor, Heiu, greeted me right away and always looks out for me by recommending only what's truly needed, which has saved me money time and time again. The waiting area is clean and comfortable with snacks and free Wi-Fi, making the visit easy and stress-free. Consistently excellent service every time! read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

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Ozzie is very kind, very helpful and patient. Choose him as your sales rep...very knowledgeable and informative about all things BMW. My husband found a car (with all the many specifications he was searching for) at this dealer with Ozzie's help and we drove out from LA to finalize the deal. Worth the long road trip (5hours on a Saturday morning) to experience a smooth, prepared ahead of time, all set for signature, genius set up and drive off deal. It was one of the quickest, easiest, friendliest car buying experiences we've had thus far. The place is clean, organized and recently remodeled. Everyone at this place is friendly, smiling and greeting as you walk thru the doors. Keep up the good work guys. Thank you Ozzie! read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

Jas is amazing- i bought 2 cars from him. I highly recommend him. He is knowledgeable and pleasant to work with. I will be going to him when i am ready for my third car. read more

Niello BMW Elk Grove provides a first-class car-buying experience, featuring the latest BMW models and a premium selection of quality pre-owned vehicles from multiple brands. Their staff goes above and beyond to offer expert guidance, transparent communication, and exceptional service, making every visit smooth, enjoyable, and memorable. -Anthonyxibarrax read more

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I have put this review off for a while because I wanted it to be fair and honest. Something which Niello BMW was not. I have to start by saying that my salesperson Jaz, service tech Hu, and service manager Jeret all offered A+ service. This fell short from the top down. I had many problems with my brand new X1 including rattling, stalling, and lurching. Niello would keep the car for a week at a time and every time I got it back it was worse than before. The problem was so bad that it was dangerous to drive. It would automatically jolt forward, and in the event that someone was crossing the street, I could have killed them. My attorney and car insurance company both advised me to stop driving the car. At this point Jeret stated that I should contact BMW USA for remediation. The benefit here is that the company buys back the car for the full purchase price. Despite Jeret fighting for me, BMW denied my claim. The only option at this point was to sell it back to the dealership who knew it was a lemon. I walked away with a check from the general manager for the trade in value. Niello was not willing to back their product. BMW USA was not willing to back their product. Bottom line, I was out about $20,000. I've got a basket of lemons from my tree you can have for free rather than wasting your money here. read more

I like how Niello BMW describes their speciality in customer service, "fair, honest and helpful". I can say, they are short with their words. Salesman lacks integrity and honesty in showing customers car's. They wanted to check the trade-in value of my Acura car and they make customer's wait 40 mins without letting them try new car's on the lot. What the heck!!!! Need to ramp on customer service skills. read more

This dealership worked with the DCAP program and was able to do the transaction entirely online. I flew from Los Angeles in 2 hours and came to pick up the car. They had put a $500 anti theft device but when I told them I didn't want it they took it off the bill after. The customer service was great I was given a redbull while waiting. Driving my car back to LA Loved my stay thank you guys. read more

Niello BMW - Receiving our car. Thanks Jonathan for the photo! - Auto Repair Near Me - Elk Grove, California

My experience purchasing my 2026 BMW X5e from Niello BMW Elk Grove was exceptional from start to finish. Mike (Manager), Timothy, and Alisa provided top-notch customer service throughout the entire process. After receiving my vehicle, I identified an issue and immediately notified them of my concern. They responded promptly, took my concerns seriously, and worked diligently to make things right by helping me get into the right vehicle. Their professionalism, communication, and commitment to customer satisfaction truly stood out. I'm incredibly grateful for the care and support they provided and would highly recommend Niello BMW Elk Grove to anyone looking for a quality vehicle and outstanding service. read more

I've been bringing my BMW to Niello BMW in Elk Grove for the past three years, and every experience has been absolutely outstanding. The team here is professional, knowledgeable, and truly goes above and beyond to take care of their customers. I want to give special recognition to Minh Nguyen, who has consistently provided me with exceptional service. Minh is the perfect example of professionalism and kindness--always patient, honest, and attentive to every detail. He takes the time to explain what's needed, follows up promptly, and makes sure everything is done right. It's clear that he genuinely cares about both the customer and their vehicle. Thanks to Minh and the entire Niello BMW team, I always leave feeling confident and well taken care of. It's rare to find this level of trust, integrity, and personal attention anywhere else. After three years of consistently great service, I can confidently say this is the best dealership service experience I've ever had. If you're looking for a place that treats you like family and takes exceptional care of your car, I highly recommend Niello BMW Elk Grove--and especially Minh Nguyen. read more

I have been coming here for maintenance of my 2020 BMW but I'm buying a car from here for the first time and everyone I have dealt with from my car trade in quoter to financing has been amazing! I have been fortunate to have Richard as my personal advisor for 4 years and he is great! And now I've had Great customer service from Mitchell, Ed, Darren, Tommy, Ozzie and Victor! They have all been patient and kind as I have test driven and even returned a car I thought I wanted. I HIGHLY recommend this dealership. read more

This is a combined review of my 2 recent interactions. 1. June. I came earlier in the year to have work done and in the process, the shop lost my front license plate :( I signed a DMV plate form and sent it back to my service advisor. Every time I checked in w/him via text, I was told that the plates take time and that he checked w/ the DMV clerk there and that they were working on it. I checked in every now and then via text and was met w/the same response. It seemed just way too long so after 4 months of waiting, I contacted the DMV clerk myself and she let me know that there was NO record of me waiting for plates. SMH. I fwd'd her my completed form email that I sent to my advisor months back (in pdf) and I was told that the form wasn't valid b/c it needed a wet signature or docusign. SMH. I had a lot of questions there. Finance sent me the form via docusign within a hour, and the clerk shipped out my plates overnight and had my plates in hand the next day. wow!! :) I was appreciative of the clerk's speediness, and then realized I had no screws for the front since the shop had lost my plate and the screws. I spoke w/the manager Jerry to share my frustration w/this process. He was understanding and actually sent someone out to my home that is 1+ hour away from Elk Grove to install the new plates. Andres came out and did a great job! 2. August. I came for my oil change and it was nice to see they are back in the building b/c since last Summer they were in the trailers while work was being done. I missed my complimentary car wash! I was there for almost 3 hours though for an oil change b/c my appt overlapped into their 1 hr lunch time, where the technicians take their break. I am all for this and believe everyone needs a real break to enjoy their lunch. So that added time to my wait, and then I didn't realize that the car washes are done by hand, and I imagine they had other cars to wash besides mine, so that also added time. The waiting area is nice and comfortable. They offer complimentary waters, coffee, tea, and snacks. TV, free WiFi and comfy chairs. I noticed they also vacuumed my floor mats and the floor! thank you Jerry, DMV Clerk lady, and Andres! read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

By far the best dealership experience, and I've dealt with all of the BMW dealerships in the Bay Area, as well as Modesto and Monterey. Worth the drive from the Bay Area. Ozzie from sales is very professional, made sure I got the car I wanted, and communicates well. My 2nd car from Niello BMW, and I don't think it'll be the last either. read more

1 star Harassed Nonstop -- Completely Unprofessional I need to warn others about how aggressively Zach Wallace operates. I never agreed to anything, yet he called me relentlessly, day after day--sometimes multiple times in the same hour. Check the screenshot I've attached if you think I'm exaggerating. What's worse? When I finally picked up out of frustration, he admitted that his boss is "on his ass" and that's why he has to keep calling multiple times a day. That's not an excuse--that's a massive red flag about how this place does business. If your company's strategy is to harass people into submission, you're doing it wrong. This wasn't just pushy sales--it was unwanted, repeated, and unprofessional contact. I made it clear I wasn't interested, and he kept going. If this is how Zach--and apparently his boss--operate, I'd recommend you run in the opposite direction. No respect for boundaries. No professionalism. Just nonstop harassment. Screenshot attached for proof. read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

It would be really nice if this place kept it professional Mr Alexis texting his customers saying " what are you up to tonight" making them feel uncomfortable to even come in to the dealership. read more

Bobby Pham is the man. Just got a new BMW 2025 i4 and am in love with it. Wasn't even looking for a new car. But because Bobby is such a good person (Not salesman) he made me want to get one. Very professional, went above and beyond for us. I would also say out of all the dealerships BMW in Elk Grove is top notch. This is my first BMW but won't be my last. Thank you to Bobby and his team. read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

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Oh my gosh - this was the worst car buying experience of my lifetime and probably several more in the future. The all male employees discriminated and WOULD NOT sell me a SQ7 because of being disable and female. I'm embarrassed I have my name attached to such a scathing review and I'm sharing such private details but I don't know what else to do. I am working with an attorney now. I have all documentation. I tried to purchase a vehicle all cash beginning Saturday and by Thursday they still will not sell it . Sales employee Vlad tells me on Monday if I have the cash ready by 4pm, the car will be ready and delivered by 6pm.... Sales employee Vlad and finance manager Angad let us know the following day once there is cash ready to transfer and embarrassingly enough I did not negotiate for the first time in my life buying an audi because Vlad and Angad shared negotiating was against their policy....It's now Thursday and they still will not sell the car - i don't understand. I had to ask 5+ times for them to send a contract which was then received Wednesday I was then told they can't sell it top me at sticker price (remember negotiating is against policy) They said Vlad should have sent me another personal video from him iphone (even though on the website the car was ready to ship and sell with pics and video on the lot) The latest (remember I reached out Saturday. It's now Thursday. I was told there are small scratches so even though they would have let me drive it off the lot (I am physically disabled and need someone else to drive me) they said to send it to me 50 miles away as promised on monday by 6pm if cash was there - now they said unless i physivally drive which they know i cant that they need to hold it and now for some reason repair the bumper??? Why will they release and sell this car to an able bodied man and not a disabled female over 40? Had anyone else had this issue, specifically women? They also did a hard check on my credit because they said they needed it even though I was paying cash? What is going on at this dealership? I am concerned for the information they have on file, their treatment of diabled, females and something fishy financially. read more

Niello BMW - They keep calling me sir when I am female. born female. Note the timestamps and that I first tried buying on SATURDAY - today is thursday - Auto Repair Near Me - Elk Grove, California

Niello BMW has always been good to my cars, and me. Got 4 new tires, oil change, and an alignment. Dealership was packed with appointments...service was top notch and I was out of there much sooner than expected. read more

Beware of purchasing Certified Pre-Owned (CPO) vehicle from Niello BMW Elk Grove! I purchased a 2022 BMW CPO and was told it passed their stringent inspections, and the vehicle was in like new condition. So, i bought it and paid a few dollars more than the other similar models I could have purchased that were not CPO, Within 2 months the brake warning light came on and I took to BMW for inspection. The service department said rotors and pads were shot and below allowable limits. I contacted the service department 2 times asking for help and they told me they would not do anything about it. Not an ethical response in my opinion. Ended up paying over $1,900 for the repairs. As a buyer, I would've expected that it meant something when they advertise it as CPO rather than just giving it a car wash. to look nice. read more

Every time I take my vehicle in Bob Caudle has always been the most helpful service writer I've ever dealt with at a dealership. His professionalism and friendliness makes the process much more enjoyable. Thank you Bob for always taking great care of us! read more

Came in to test drive some SUVs and Matt Jardin helped me. From the questions he asked to the test drive and all the way to the signing of the purchase, Niello was very respectful, responsive and professional! I normally keep my vehicles for 10 years or longer but when I need another one, I'll check Niello first! read more

Updating my review because Minh has the best and most consistent service EVER! I come here early to do my maintenance, just because I want to take better care of my car. But I reached the point where my car told me I needed to do my vehicle check and oil change. Got in on a Saturday and Minh took care of me. It's hard to put into words- let's just say that BMW Elk Grove has made me feel like family. That's all thanks to Minh. Got a new battery, new windshield wipers, and oil change done. Also got my fluids topped off. Thanks to Minh for always taking care of my car - and thank you to all the techs here! Also, my car came back with cleaned interior floors (I let it go, I admit). Great surprise for me! Elk Grove is way further than Sacramento BMW, but I only take my car to Minh because I didn't have a great experience with Sacramento. So Minh - thank you. You deserve a raise and more, as to your techs. BMW Elk Grove will always have my business for years to come! read more

I had a great experience buying my 330i from Mohamed. He was incredibly understanding throughout the process, taking the time to answer all my questions (I had a lot of q's! ). I was especially appreciative when he spoke to Michael (I believe that's his name) on my behalf to secure a better trade-in value for my 2010 Mercedes--it made a big difference. Aly was also a fantastic help, patiently guiding me through setting up my car profile and electric key. They even put a bow on my new car for pictures! Thanks to both Mohamed and Aly for making this such a smooth purchase! read more

Niello BMW - Auto Repair Near Me - Elk Grove, California

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Had a great experience with Jared from Sales and Erika from Finance. Easy and swift transaction! They were able to answer all my questions before and after the deal was done. Be sure to ask for them when purchasing a new car! Also shout out to Niello BMW for no hidden fees! read more

My experience at this dealership was great and I would recommend this dealership and Bobby Pham. My husband and I were looking into buying an EV and really like the i4. We found a used one at Niello's and stopped by to test drive. Bobby was great and wasn't pushy. He helped us traded in our car and purchased the new one. I love the car so far, and found our purchasing experience great. Angad Chhina helped us with the financing paperwork and he was great as well. Paul, the general manager, solved our issues without fuss. The service department is also great; Nijah was very nice and helpful. I would recommend this dealership and the people who helped me. Great customer service and experience. read more

BEWARE Service Repair Center is dishonest. But you be the judge. Our 2019 BMW 530e was in perfect condition with AAA insurance. No prior accidents. In Oct 2024 husband had what we thought was a minor accident. Brushed up against the cement divider in a construction area on freeway. The driver side wheels took the brunt, scaping the metal down, scratches on corner of fender, and minor scratch on side view mirror. NO dents, just scrapes. Tires were fine. Dash warning lights came on of course and the car started driving a bit off. He drove it home, then decided to file a claim and chose to have BMW do repairs instead of AAA recommended facility. What a mistake! We had it towed to BMW Elk Grove, out of caution. Quote came back that it would over $12k+ to repair, and that was NOT including wheels and body work to fix the scrapes. They claimed the Rack & Pinion had to replaced and a laundry list of other stuff per their fancy computer print-out. Talk about SHOCKED! Our insurance said, NOPE we're going to "total it" gave us a payout price, or we could "buy it back". After getting over the shock, we decided it would too much hassle to try and have it fixed ourselves, and we'd have a salvaged title car. Extremely disappointed, we told insurance we'd just take the settlement. We would never be able to replace with amount paid. Adjuster said, we had 3 days to change your mind. The same night we talked to our very good, life-long friend, who has his own automotive repair facility in another state, in the business over 30 years. We told him what happened and he said, that sounds very fishy and INSISTED we buy it back. If we didn't, he asked if he could buy it. We agreed. The next day, called adjuster and told him, and husband drive down to BMW to make arrangements to have it brought back. BMW said, we were too late, the car was already sold off to salvage and it's gone. WHAT? That can't be right. Luckily the tow truck driver who had taken it from our house to BMW happened to be there for another job, and he overheard the conversation and chimed-in and said what are you talking about, that Car is out back exactly where I left it the prior day. It's there now. I just saw it. The BMW guy tried to play it off, and said he was confused on which car. We had tow truck driver bring it back to our house, and our friend made arrangements to have it shipped to him. When our friend started diving into what would be needed, he removed the sealed compartment where the Rack and Pinion are housed and found that the wiring (inside this sealed area) had been torn apart. He could not fathom how that could have happened by brushing up against a divider. It looked like it had been purposely torn apart. He said, there was a small opening where someone could have shoved a long tool up grabbed the wires and yanked. To fix it, all he did was soldered the wires back together, gave it an alignment, and spent a couple hundred $ for a special BMW code reader to make sure no other codes were present. Took it for a test drive and all the dash lights were gone, and car drove perfectly. Here's the kicker, when he went to register the vehicle, it was a CLEAN title. BMW did NOT report the damage as SALVAGED. Our friend now has a Great car for cheap, with a CLEAN TITLE! In my opinion, there is someone at BMW Elk Grove that is trying to SCAM people. We are now out of a car, but at least the person who gets to benefit from this scam was NOT them! We've contemplated if there was anything we could do to get justice or hold them accountable. At minimum, we could share our experience as a warning to others, who may benefit from a hard lesson learned. When insurance company suggest you use their "authorized" repair facility, instead of the dealership, there is probably a reason why. We chose not to, thinking we would be getting better parts and service from BMW dealership, but instead, we are OUT OF A CAR! read more

Niello BMW - Totaled Car, according to BMW - Auto Repair Near Me - Elk Grove, California

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I have bought a car from Elk Grove BMW , I get all my service there as well. I will tell you all staff including management, sales, service advisors is amazing people. I went on a test drive with the shop foreman that's been with niello for 20+ years they go above and beyond! They get the job done, keeping you informed and treat you like family. I went from driving GM to owning all BMW. E46,E90,F15, E39! Thank you for your excellence. read more

Every time I walk into Niello BMW, the individuals that work there greet you upon arrival. Well, this specific visit I had to get a car part and I was helped by Hugo. Hugo was knowledgeable, kind, attentive and accommodating. I know the individuals at Niello BMW are like that because it is part of their job qualifications, but Hugo was above-and-beyond, and it compelled me to write this review/compliment. Thank you Hugo & Niello BMW!!! read more

My servicing experiences at this location is always amazing. Brad's an excellent customer service representative for this company. He always makes me feel at ease with any issues and delivers. read more

It was time to replace Corina's 328i as it had been out of warranty for a couple of years. We planned on doing it last Spring, but then Covid hit and we have laid low. We dealt with Darren Wilkerson and the guy know his stuff. I do recommend him highly as he went the extra yardage for us. Corina wanted to try a small SUV this time so we were looking for an X1. They had one that we really liked the way it was equipped. At first glance, it looked black but it was actually a dark metallic olive. Pretty cool. This is the third car we have bought from Niello and we have always been treated very well. As long as it is under the factory warranty we will also have it serviced here. We'll miss the 328i as it was a great car and whoever owns it next is a lucky person. read more

Niello BMW - New car time - Auto Repair Near Me - Elk Grove, California

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I had a fantastic experience at Niello BMW, thanks to Mohamed's exceptional efforts. He went above and beyond to ensure our satisfaction. Highly recommend! read more

Niello BMW is the absolute best and they stand alone in terms of professional​ism, service, reliability, you name it. They always exceed my expectations. They seem to think every customer is family, and I believe them. Since I moved to Elk Grove from Sausalito, and came to them to service my cars they have been awe some. I never thought I would say this About a car dealership but, they are awesome. Vanessa and Mark in parts go above and beyond. Vanessa is always kind and thoughtful and makes sure you get the best service possible with the outcome you expect. She just rocks. Mark has guided me through everything I have tried to do. He is an absolute genius. This place, this dealership, these people are honest and decent and it's been close to 16 years now and they are even better if that's possible. This dealership earns your business. When it comes to BMW, this place is untouchable.... read more

Moh helped me understand which bmw I would enjoy driving for the next 4-5 years. Moh is incredibly helpful, kind and did all the he could to get a descent trade in value for my Audi Q5. He spent hours and a ton of time explaining all the doors open as far as trade in value. Dealership visits are usually unpleasant, Moh helped me make the right decision. I highly recommend asking for him! read more

Wanted to buy a 2016 BMW 340i 97000 miles on it. $21000 for the car. They would not do the 100,000 mile maintenance on the car to keep cost down, thats what they say. No so they could bill me for it on future service calls. If I brought my car in for service, and it had the same mileage on it there service rider would be trying to sell me 100,000 mile maintenance package. The labor rate is $250 a hour. That is how this car lots make most of there money now of days is threw service not the sell of the car. They where polite but they do not live up to what they say. Service is a big thing on any car reaching 100,000 miles and they would not do themselves what they would recommend to me. They told me they only did safety inspection on car that is all their required in who's book theirs of course. read more

My lease with BMW was almost up, and I was deciding whether to buy or lease another vehicle through Niello BMW. Several people reached out, but Joe Vo really stood out. I told him exactly what I needed, and he went above and beyond to deliver. Joe was incredibly professional, respectful of my time, and patiently answered all my questions without any pressure. I decided to lease a 2025 BMW X7 with Joe, and I couldn't be happier with my decision. If you're looking for an honest, no-nonsense experience with everything laid out on the table, Joe and Niello BMW are the way to go. I also want to give a huge shout-out to Poe in the BMW finance department for all his help. Thank you both, and I look forward to working with you again! read more