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    Niello BMW

    4.2 (374 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Niello BMW

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    20 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto exhaust repair

    Auto HVAC repair

    Auto light repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Niello BMW Photos

    Recommended Reviews - Niello BMW

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    Reviews With Photos

    Tony G.

    I took my car in for service maintenance and had another great experience. My service advisor, Heiu, greeted me right away and always looks out for me by recommending only what's truly needed, which has saved me money time and time again. The waiting area is clean and comfortable with snacks and free Wi-Fi, making the visit easy and stress-free. Consistently excellent service every time!

    Douglas Y.

    Changes at BMW required an update for this review. Over the years I have purchased 6 BMW's here and 1 at Sacramento Niello. Sales people come and go but a few faces are still the same. The most significant change customers need to be aware of is the communication system used by BMW. When sending text messages Artificial Intelligence or Management can respond if your sales representative does not respond. Although over all it's helpful as you get answers faster it can also lead to confusion. I was told via text to come the vehicle I wanted was there. My salesman was surprised when I showed up since he never saw my message likely management had told me to come in. It all worked out though. It pays to be aware of all incentives and options available on the BMW USA and Niello websites before negotiating a new car. You should also know the payoff of your current vehicle if trading as well as its trade in value. All dealerships will low ball you on a trade in if you don't know what your car is worth.

    Lu Lu S.

    Ozzie is very kind, very helpful and patient. Choose him as your sales rep...very knowledgeable and informative about all things BMW. My husband found a car (with all the many specifications he was searching for) at this dealer with Ozzie's help and we drove out from LA to finalize the deal. Worth the long road trip (5hours on a Saturday morning) to experience a smooth, prepared ahead of time, all set for signature, genius set up and drive off deal. It was one of the quickest, easiest, friendliest car buying experiences we've had thus far. The place is clean, organized and recently remodeled. Everyone at this place is friendly, smiling and greeting as you walk thru the doors. Keep up the good work guys. Thank you Ozzie!

    Receiving our car. Thanks Jonathan for the photo!
    Mitzy C.

    This dealership worked with the DCAP program and was able to do the transaction entirely online. I flew from Los Angeles in 2 hours and came to pick up the car. They had put a $500 anti theft device but when I told them I didn't want it they took it off the bill after. The customer service was great I was given a redbull while waiting. Driving my car back to LA Loved my stay thank you guys.

    Anthony I.

    Niello BMW Elk Grove provides a first-class car-buying experience, featuring the latest BMW models and a premium selection of quality pre-owned vehicles from multiple brands. Their staff goes above and beyond to offer expert guidance, transparent communication, and exceptional service, making every visit smooth, enjoyable, and memorable. -Anthonyxibarrax

    Alejandra D.

    This is a combined review of my 2 recent interactions. 1. June. I came earlier in the year to have work done and in the process, the shop lost my front license plate :( I signed a DMV plate form and sent it back to my service advisor. Every time I checked in w/him via text, I was told that the plates take time and that he checked w/ the DMV clerk there and that they were working on it. I checked in every now and then via text and was met w/the same response. It seemed just way too long so after 4 months of waiting, I contacted the DMV clerk myself and she let me know that there was NO record of me waiting for plates. SMH. I fwd'd her my completed form email that I sent to my advisor months back (in pdf) and I was told that the form wasn't valid b/c it needed a wet signature or docusign. SMH. I had a lot of questions there. Finance sent me the form via docusign within a hour, and the clerk shipped out my plates overnight and had my plates in hand the next day. wow!! :) I was appreciative of the clerk's speediness, and then realized I had no screws for the front since the shop had lost my plate and the screws. I spoke w/the manager Jerry to share my frustration w/this process. He was understanding and actually sent someone out to my home that is 1+ hour away from Elk Grove to install the new plates. Andres came out and did a great job! 2. August. I came for my oil change and it was nice to see they are back in the building b/c since last Summer they were in the trailers while work was being done. I missed my complimentary car wash! I was there for almost 3 hours though for an oil change b/c my appt overlapped into their 1 hr lunch time, where the technicians take their break. I am all for this and believe everyone needs a real break to enjoy their lunch. So that added time to my wait, and then I didn't realize that the car washes are done by hand, and I imagine they had other cars to wash besides mine, so that also added time. The waiting area is nice and comfortable. They offer complimentary waters, coffee, tea, and snacks. TV, free WiFi and comfy chairs. I noticed they also vacuumed my floor mats and the floor! thank you Jerry, DMV Clerk lady, and Andres!

    1 star Harassed Nonstop -- Completely Unprofessional I need to warn others about how aggressively Zach Wallace operates. I never agreed to anything, yet he called me relentlessly, day after day--sometimes multiple times in the same hour. Check the screenshot I've attached if you think I'm exaggerating. What's worse? When I finally picked up out of frustration, he admitted that his boss is "on his ass" and that's why he has to keep calling multiple times a day. That's not an excuse--that's a massive red flag about how this place does business. If your company's strategy is to harass people into submission, you're doing it wrong. This wasn't just pushy sales--it was unwanted, repeated, and unprofessional contact. I made it clear I wasn't interested, and he kept going. If this is how Zach--and apparently his boss--operate, I'd recommend you run in the opposite direction. No respect for boundaries. No professionalism. Just nonstop harassment. Screenshot attached for proof.

    B M.

    Bobby Pham is the man. Just got a new BMW 2025 i4 and am in love with it. Wasn't even looking for a new car. But because Bobby is such a good person (Not salesman) he made me want to get one. Very professional, went above and beyond for us. I would also say out of all the dealerships BMW in Elk Grove is top notch. This is my first BMW but won't be my last. Thank you to Bobby and his team.

    They keep calling me sir when I am female. born female. Note the timestamps and that I first tried buying on SATURDAY - today is thursday

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    I received an excellent service from Moh Mossa. If you are looking for a BMW, he will guide you to find your dream bmw at a great price.

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    Page 1 of 10

    Ask the Community - Niello BMW

    Review Highlights - Niello BMW

    We feel fortunately to have Tommy as our sales representative whom we can always count on.

    Mentioned in 33 reviews

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    People searched for Auto Repair 23,933 times last month within 15 miles of this business.

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    G&J Auto Repair  - Free estimates !

    G&J Auto Repair

    (95 reviews)

    My brother found this place on Yelp. I had seen it too and we both agreed to check them out. I have…read morean older model Subaru and I happened to be in the area and stopped by. Juan offered to look at the issues I was told by the dealership I had. Some of the items the dealer said I needed Juan was upfront and said it wasn't necessary or could wait. He agreed with a few issues (brake pads was #1) and two other items he will address next week. Once I left the business, I felt a sigh of relief. I didn't feel played or taken advantage of. Juan never rushed me and explained things in a way I understood. I appreciate him and his staff. I just got my brake pads done today and next week, he will complete the other items. If you need automotive work done, you owe it to yourself to go to G&J Auto repair.

    Phenomenal experience all around! From the top down, the team here is professional, courteous, and…read morevery friendly. The waiting area is well-maintained, spacious, and comfortable. My experience has mostly been with Sabastian, but the entire team is amazing. I've been to several auto shops before finding this place, and I am so glad I did. As someone with little knowledge and experience with cars, Sabastian went above and beyond to help me understand the issues before any repairs began. His quote was fair--I would say below market rate--and reasonable. After the repairs, he showed me exactly what was done under the hood and where the new part was placed. I've never met a more honest, knowledgeable, and trustworthy professional in the industry--I've been to many! This is now my new go-to auto shop. This place is top-tier, and I highly recommend giving them a call if you need auto service. You'll be a repeat customer!

    Elk Grove Brake & Suspension

    Elk Grove Brake & Suspension

    (201 reviews)

    I was looking for a decent place to get my front brakes replaced. I called the Toyota dealer and it…read morewas $325 for generic parts while Toyota parts was $420. This was just for the pads no rotors. I got a hold of this place and they gave me a quote of $460 with new rotors installed too. The reviews on this place were really good on Yelp Plus I knew some of the people who reviewed them. So I tried them. I called the next day to see if they could fit me in and they said they could do it in a couple of hours. I was going to wait there since the wife was at work. I brought my car there and they looked over my car and ordered the parts. They would be there in 15 minutes. These guys seemed really knowledgeable and very friendly. He gave me $25 bucks off for paying in cash. Anything off is good. Just a note if you use a credit card the company charges 3% more so cash is much better. Their waiting room has lots of different seats to sit in and there were two really padded chairs so I was really comfortable sitting while they worked on my car. The really nice thing about them is the speed. my car was done in under one hour . that was amazing. They guarantee their work for one year. I love it. I will be coming back for my other cars if I need work done again. Top notch place SO far my brakes are smooth and quiet. I don't think they tested the brakes when they were do because later after driving a while there was smoke coming from the brakes. It happens if the film on the pads are still on there or you leave some grease from you hands heheh. Still working great and I could see that they turned the rotors by looking at them .

    Professional and Responsive. No surprises…read moreNo waiting. Clean premises. A bit hard to find but worth it. Recommended by COSTCO Tires.

    Expert Automotive

    Expert Automotive

    (168 reviews)

    I went to Expert Automotive yesterday, January 29, 2026, for a car inspection, and I had a really…read moregreat experience. I called the previous Friday to make an appointment, and they were quick to get me in at a time that worked for my schedule. I spoke with Joe and Ted, and both were very kind, helpful, and patient. I came in because I had dealt with previous mechanics who didn't do great work, and I really needed an honest assessment of my car. They took the time to explain the condition of my vehicle clearly and honestly. What I appreciated most was how Joe broke things down -- he didn't just tell me what needed to be done, but also what should be a priority versus what could wait. That level of honesty and consideration really stood out to me and made me feel like they genuinely cared about my safety and my finances. Expert Automotive feels very trustworthy, has a solid reputation, and the quality of work is clear. I drive a Honda Civic, and I can confidently say they truly are experts when it comes to Hondas. I'm very grateful a friend recommended them, and I definitely look forward to coming back for future work. Highly recommend!

    Expert Automotive always provides A+ Customer Service with Expert Knowledge, Care, and Timely,…read moreQuality Repairs. Our entire family of 5 cars go to Expert Automotive because they are trustworthy, reliable, friendly, and amazing people. Joe and everyone at Expert go above and beyond every single time and take the time to explain our vehicle's mechanics and recommend ways to get our cars running smoothly and safely on the road again. I have peace of mind knowing our cars are in good hands with Expert Automotive. I Highly Recommend them to everyone I know.

    Automotive Intelligence - Spark plugs are recommended every 100k. When was your last tune up?

    Automotive Intelligence

    (11 reviews)

    Aaron provides excellent work and his mobile service is super convenient! He is communicative,…read moreeasygoing, and, most importantly, he can work on our car right in our garage. This has saved us the hassle of bring in the car to an auto shop. We had a loud screeching noise coming from our car and Aaron was able to diagnose the problem as a faulty engine belt tensioner. He also picked up on another sound that turned out to be a worn water pump. He also helped us replace the brakes. He took the time to show us the old vs new parts, helping us see and understand the issues. His transparency and technical knowledge gave us full confidence in his work. Not only is Aaron skilled and experienced (15 years of experience), but his pricing is also very reasonable. He never tried to upsell unnecessary work and focused only on what needed to be done to maintain our car. He also worked to find better pricing on parts to accommodate our budget since we decided to take care of a lot of maintenance with him. We are grateful to have found Aaron and will definitely be relying on him for all future maintenance, oil changes, and any repairs needed on our car.

    First time getting a mobile oil change done and what a great experience!…read more I requested for an oil change quote on Yelp and Aaron was one out of the few that replied back fast, had the best price, and what won me over was that he comes to you. Loved that he checked everything and sends you a link of what needs attention once completed. 10/10 customer service, good price, and hassle free - don't have to worry about all these random add-ons that these shops tries to hustle you with. Easy/smooth transaction. Happy I found Aaron! Looking forward to getting more services done.

    Island Workz Automotive - Simple mistake, with costly consequences.

    Island Workz Automotive

    (13 reviews)

    If you have a simple issue like checking the blinker fluid this might be the place for you. My son…read more(Jeffery) took his car here for a simple head gasket (and other components that should be changed while the top end is off) replacement. This is a fairly simple task, however it would have seemed as though they had to hand craft the parts from scratch based on their time frame. It was constant bs as to why it wasn't being worked on, or lost parts or his girl being paralyzed (if true my apologies). I had a bad feeling from get go, kids will be kids, however this place has now cost over $11,000 in damages!! The owner needs to make good on this or file an insurance claim to cover it. Kind of wondering if they carry any licensing or insurance....? All in all save your dough! I'm sure a drunk or crackhead on the corner might have better turn around times and possibly better work. To the owner. Things happen man, it's how you handle it after that makes the difference. You own this mistake, and you know you need to do what's right.

    Please stay away from this guy. He charged me 4 brake pads replacement and found out that he didn't…read moreeven change the rear but still charged me for parts and labor. Dealer did the diagnostic why im hearing a metal to metal sounds. Elden pocketed the parts that I paid and labor fee for 4 pads. I thought he was helping me to save money but I end up paying 1k +++ for the damages for my car. Crackhead will always gonna be crackhead.

    Complete Performance

    Complete Performance

    (89 reviews)

    TRIGGER WARNING (DON'T LOOK AT OLD REVIEWS. NEW ACTUAL GREAT HONEST MECHANIC HERE)…read more The registration and smog is due on my 2004 Mazda next week (i know it's old but with minivan prices today, i know what i have and don't want to give it up that easily), but with the check engine light BLINKING+ other problems I knew no way I would get smog passed. I called around a few places (some others I found on yelp with promising reviews), but they were booked until the next week, and registration being due in a few days, I decided to drive down Elk Grove Blvd a little bit more and I saw the Complete Performance sign nestled next to a gas station in Old Town Elk Grove. I parked and who would be Ben came out right away and asked me how he could help. I told him everything wrong (flashing check engine light, rough idling, jerky transmission, oil burning smell). He walked me into the office, took my info and said he's get on it RIGHT AWAY! I wasn't sold yet and was thinking about just getting his diagnosis then moving on and trying again with another mechanic, but once I gave him the keys (and getting ready to call an uber to get back home about a mile away) , he said "do you need a ride home?" That's when I was like okay, wow I'm going with this guy, he does have some hospitality and availability. Quite the rarity! He called me a few hours later and mentioned I had bad spark plugs and a bad intake boot (and one other thing I don't remember). I remember seeing his labor rate on the wall in the office and I even ended up calling around and was relieved that his rate was the market rate (California is generally just high with this). Also, He would be DONE by end of business tomorrow (a 1 day turnaround was music to my ears right now!) which means I could get this registered and passed for smog before the registration expires. After initial estimate, I was worried, not because I thought it was high (because I knew the other labor rates in the area would cost me the same for labor+parts), but because the car was so old. I wanted to give up on this car and just file for planned non operation. He stopped, listened and worked out a deal with me that would include a guaranteed smog pass after repairs were made + a warranty so I would be covered for these issues in the future. I said okay and made the deal with him. He identified another issue with my fuel injector later on and called me The irony is that I didn't even see the bad reviews on here which were from years ago by an older mechanic. There was no way that these could be about Ben, who's the new guy in town here) and sure enough, that is the exact case. Ben is unfortunately having to work against 4+ year old reviews about some other guy named Bobby and that's not fair. I'm here to set the record straight and give the 5 stars he truly deserves. Thank you for everything Ben, I now have a couple more years at least before I need to buy a new $50,000+ minivan for my family.

    after a transition period between owners, things got back to settled and Ben has been hard working…read moreand responsive to provide a personalized service I appreciated

    Niello BMW - autorepair - Updated June 2026

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