Buying a car can be stressful but Kia of Elk Grove made it feel easy and genuinely enjoyable. From the moment we walked in everyone made us feel welcomed cared for and excited which meant a lot to us especially with my wife being pregnant. We were first greeted by Forrest who showed incredible humility by introducing us to Nico knowing he was more seasoned. That selfless decision set the tone and ultimately led to us driving away in our Kia Carnival. Nico was phenomenal. No pressure no games just clear communication patience and effort. He handled the heavy lifting so we could focus on what mattered most making the right decision for our family. My pregnant wife felt comfortable respected and genuinely happy the entire time. A few days later Forrest helped finalize the paperwork and was a joy to talk to while we waited. Chris the finance manager was just as great. Transparent kind and easy to work with with no unnecessary add-ons and no surprises. Even Kal from the finance team took time to reassure us we were in great hands and he was absolutely right. The best part was seeing our kids light up when they saw the Carnival. They loved the space and comfort and watching their excitement confirmed we made the right choice. Every person we interacted with was kind professional and genuine. This was not just a car purchase it was a great family experience. Hands down the best dealership experience we've ever had. Highly recommend. read more

Talk about bait and switch!! I viewed their website and asked maybe 7 different times about a final out the door price. I never got one and things fell apart when I said I was not going to finance through them...They are mostly selling (probably high interest) loans with cars on the side...STAY AWAY!!! read more

Just got my car serviced here earlier today. Was able to make an appointment online no problem. The guy that checked me in was nice and helpful. They said it would be an hour and a half and that's just about how long it took. Everything went very smooth. So why the one star? After getting my car I drove home which took about 30 minutes. I noticed the car was much louder than usual and there was a very strong gasoline smell. When I parked at home I noticed a strong burning rubber smell too. I'm no mechanic so I was worried something was wrong and I would have to go all the way back to Roseville. I popped the hood to see if there was an obvious issue, and there was! They didn't put the cap back on my engine! Oil splashed around and is now all over about half my engine. This could have been a catastrophic problem from a stupid rookie mistake! I am never taking my car back here again. read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

Recently serviced my car here. Pretty easy to call and schedule an appt. Unable to schedule on the website. Service department isn't the most welcoming. When I checked into my appointment, it felt like the technician did not want to be there and was annoyed by anything I said. I still proceeded with the appointment since I already took time off of work to be there. I waited for my vehicle for a few hours and just waited in the lobby. The sales reps were surprisingly very nice in the lobby though. You will get calls after the appt by Kia trying to tell you to trade in your car a few times after so that's a negative but it's over with. read more

I am writing to formally document and complain about my experience with Elk Grove Kia, which was characterized by repeated misrepresentation, misleading assurances, and bad-faith sales practices that ultimately wasted my time and violated basic standards of ethical business conduct. My interaction began via text message with Tam and Angus, during which I was explicitly told that Elk Grove Kia would match or beat any deal I had received. I clearly communicated that I had been offered a lease on a 2025 Kia EV6 Wind for $300 per month, 36 months, 15,000 miles per year, with $2,000 down. I also made it very clear that I no longer had the written quote because I had walked out of another dealership due to poor treatment. Despite this, Angus personally assured me in writing that Elk Grove Kia would still match or beat the deal and that the text message itself would qualify as sufficient proof. At no point was I told that the deal was conditional, speculative, or subject to later rejection by finance. In fact, I explicitly asked for confirmation before committing to the drive, stating clearly that I did not want to make the trip unless the deal was genuinely doable. I was repeatedly told "we can make that happen" and "we will beat any price." Because Elk Grove Kia is a two-hour round trip for me, I again confirmed verbally with Tam by phone two days before my appointment. Tam explicitly stated that his finance team was on board with the deal and that there would be no issues executing it. Based on these assurances, I scheduled an appointment and arrived at the dealership on January 31, 2026, at 4:00 PM, fully prepared to lease the vehicle that same day. Upon arrival, the experience immediately began to deteriorate. Tam, who had been my primary point of contact and the individual who made the assurances regarding finance approval, abruptly handed my partner and me off to another salesperson without explanation and disappeared entirely. This was the first clear red flag. The salesperson we were handed to, a recent transfer from Roseville, was professional and courteous and was the only competent and transparent individual involved in this transaction. After the test drive and submission of our information, finance presented terms that bore no resemblance whatsoever to what had been promised. We were told the deal was limited to 10,000 miles per year, with a payment of $570 per month, which directly contradicted the repeated written and verbal assurances made prior to my visit. When Angus finally came out to speak with us, he stated that the original deal was "not possible," despite the fact that he himself had assured me in writing that Elk Grove Kia would match or beat the offer and that the text conversation was sufficient. This was not a misunderstanding -- it was a direct contradiction of documented statements made by management. After extensive back-and-forth, we were presented with a last-minute offer of $3,000 down, 36 months, 10,000 miles per year, and $350 per month, which was still materially worse than what was promised. By this point, the damage had already been done. The experience was dishonest, exhausting, and clearly structured to pressure me into accepting worse terms after getting me physically into the dealership. We made the decision to leave. Only after we were walking out and getting into our car did Angus chase us down to repeat the same $350/month offer, further reinforcing the impression that the entire process was a calculated bait-and-switch tactic designed to wear the customer down rather than negotiate in good faith. Elk Grove Kia prominently advertises that it will "match and beat any deal," yet my experience demonstrates that this claim is misleading at best and deceptive at worst. I took multiple steps to confirm the legitimacy of the offer beforehand, explicitly asked whether the text messages qualified as a quote, and was repeatedly assured that they did. Those assurances were not honored. Tam, who had repeatedly stated that finance had approved the deal, was completely absent once the deal fell apart and offered no accountability or explanation. This experience reflects extremely poorly on Elk Grove Kia's management, sales practices, and integrity. I believe this behavior warrants escalation to Kia Corporate and relevant consumer protection channels. Customers should not be lured into long drives under false pretenses only to be told that written promises from management "are not possible" once they arrive. read more

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I had such an excellent time with Manny! From the moment that I was greeted by Manny, he was professional, friendly and genuinely respectful of my time. I initially came in because of the positive impact Manny had on my dad. He spoke so highly of his experience that I felt confident moving forward and that trust was absolutely validated. He took the time to really listen to my concerns and made sure I felt heard throughout the entire process. What stood out most was his ability to offer reassurance without ever being pushy! There was absolutely no pressure at any point, which made the experience feel comfortable and stress-free. His approachable demeanor and attention to detail made a lasting impression, and I truly appreciated the level of care he provided. I would highly recommend working with him to anyone looking for a smooth, positive car-buying experience!! Thank you Manny!!! read more

Bought my 2025 Sorento X-Line XS. The buying experience could have been much better. We left at nearly 1 AM, completely exhausted. We had no idea how to operate the vehicle, other than to start it. We felt rushed to get out the door when the sale was done. The worst part? 8 mos later, Aug 2025; I had a pretty major incident happen. While the car was running, and in park mode, I had the AC on to cool it off for my dogs. I had the back door open while trying to fix a safety clip for my dog's pet ramp. Suddenly, the car put itself into reverse and nudged me. I thought it was a fluke, until it happened again, but this time did not stop right away. We caught the entire incident on video. With our garage open, our car proceeded to push me into the blades of our lawnmower, and pretty much, all of our sharp tools in our garage. I did all I could to try to stop the car with my body which obviously I failed. I was off my feet and pinned when the car finally stopped because the door that was open slammed against the framing for the garage. I got myself out, ran to the passenger side, checked the gear shift. It was in Park!!! I've called and left details on a voicemail for the service dept supervisor, and again with the receptionist after no one called me back. Still no return call. I was pretty bruised all over, and completely traumatized. I've called the corp office and opened a case, they have the video, and I have not heard back.. I've also opened a case with NHTSA who have the video as well. I've had to reach out to my insurance and open a claim with them to get any traction. I am gobsmacked that I literally was inches away from either being crushed, or ran over by my own vehicle. I would like to add that no one, or dogs, we're in the car when this happened. You also see in the video that the reverse lights were not on. Plus, I back in to my driveway. Our driveway is graded at a slope towards the street. That means that the vehicle was going uphill when it reversed into me. My research found this happened with previous years models. read more

Do not come here if you want a deal off their posted sticker price. They are firm on a picker price. I went to Lexus and bought a Kia for cheaper they came off sticker price and actually made me feel like I was getting a deal. Kia Elk Grove gets 2 stars for good service, good salesman, and good atmosphere. Minus three stars for not giving a deal. They are firm on sticker price. read more

Terrible experience. Was told that I was speaking with a sales manager and promised a good price for a specific advertised car over the phone. I explained that I knew what I wanted, was ready to buy and would be driving 100 miles to inspect the car and close the deal at the agreed upon price if it checked out. I was assured that the offer was approved and solid. Drove 100 miles only to be told that the car was now over $1,000 more than the agreed upon price. Turns out he lied; he was not a sales manager. Two other employees tried to get me to buy the car at the inflated price - as if I would give such an unethical dealership my business. Buyer beware. read more

Our five month old Kia EV6 is in the service department and the part that is needed to fix it is on back order and Kia has no idea when the part might be available (weeks, months?). The car is leased and under warranty. The problem is Kia has no loaner car to give us while we wait and will not pay for us to rent one with a third party. Meanwhile, they tell us to keep making our payments even though we don't have a car. This is no way to run a business and is terrible customer service. read more

I got a great deal on my 2025 Kia Carnival Hybrid, Dickson Yip is my salesman. He can speak Cantonese and Mandarin. He is very knowledgeable and provided excellent customer service. Highly recommended ! read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

Just bought our Kia Niro Touring tonight . Thank you Juan Nevarez you're the best! Finance Manager and general manager the best. You all made the process so easy and welcoming. If you're looking for a Kia come to Elk Grove ask for Juan Nevarez! Thanks guys read more

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One of the worst dealers I have ever dealt with. I even called Kia mainline to complain about the scams and cheap sales tactics they use, with no consideration whatsoever for customers. They lie to you and hide thousands of dollars in hidden costs that they do not advertise and do not mention even when you call them several times asking specifically about any extra costs or fees. They also give wrong information about the warranty to try to scam you out of thousands of dollars more. Even when you show them proof that the warranty information they are giving is wrong--by showing them the correct info from Kia's official site and several other Kia dialers websites--they refuse to admit they lied and insist on their nonsense. It is amazing how low this Kia dealer goes to make money. I contacted them four times over several days before I went, and during that process, I dealt with four different people (three sales reps and one phone operator) to confirm the final price of the 2023 Kia Niro EV after all taxes, fees, discounts, etc. I asked several times if there were any extra costs or fees and explained that I would have to commute four hours to that dealer location, so I wanted to get all the information about final pricing before making the trip, so it wouldn't be for nothing. After getting confirmation that there were no hidden costs, I went there only to discover there were over $2,000 of mandatory add-ons. I explained that I had contacted them many times and everyone I reached confirmed there were no such extra costs. They didn't even care and said everyone else I talked to gave me wrong information. They have hidden add-ons on all the used cars they sell. I told them that the extra add-ons also made the car exceed the $25,000 threshold needed to qualify for the $4,000 EV tax credit, but they didn't care. I spent almost two hours explaining and negotiating, and all they did was decrease the price of the add-ons to close to $1,000 from over $2,000, which still would make me lose the $4,000 EV tax credit. So, the total cost of the car was about 20% (around $5,000) more than what I was told repeatedly every time I contacted them before going there. What a way to treat customers. They said straight to my face that they have hidden add-ons for thousands of dollars on all used cars and have been doing that for years, and that's how they make money--and there's nothing to be done about it. They totally ignored all the information given to me before I drove four hours to this place. read more

I've serviced my car here and always had a good experience. It's easy to book an appt on the phone. They offer a shuttle service but it's only one worker and one van so often times you may have to wait a while for pick up and drop offs so I would recommend just waiting at the site for shorter service windows or Uber if you're limited on time. read more

Stereotypical, unethical bad faith car salesman tactics. Had a deal completely finalized, purchase price, trade-in value set, submitted credit applications (even though we were paying cash, they insisted on it), titles, etc., etc.. At the last minute, they tried to change both the price, the value they'd agreed to on the trade-in, and the terms of the whole deal. Just really almost laughably stereotypical. Do not believe the good reviews on this place. Total lack of ethics and people who back-out after giving their word. read more

We got our Kia EV9 Land from Kia of Elk Grove. They provided the best pricing and service compared to other dealerships within 100+ mile area. Alex was great to work with, messaging and calling as needed. I appreciated how Alex was transparent and focused on customer service throughout the whole process. Alberto made the car buying paperwork fast and efficient; might I say a seasoned pro. Buying a car is never an easy process, but Alex and the team made the process straight-forward. read more

We purchased our kia Sorento a little over a year ago with (BRANDON) and we are still receiving 5 service from him and the kia staff. Super friendly environment, from when you are shopping, to purchase to maintenance. If you are in need of a car please come in and ask for Brandon!!!! He will take care of you and go above and beyond. Highly recommend Thanks Kia ! read more

Kia Elk Grove - Vehicle - Car Dealers Near Me - Elk Grove, California

I've been trying since 2023 every few months I'll remember to call and leave a message with their business office and they refuse to refund me $217 for this check that lapsed ...it's clearly not about the money , but the principal, I've been instructed to contact corporate as the manager left me several voicemails claiming this would be taken care of ..yet alas .. still no luck ... Seems a bit sus how they're forcing people to hold signs about a 5 star review Thanks for the feedback everyone ! Currently working with a lawyer and local news outlets who have all expressed their dismay and interest in helping correct this unprofessionalism read more

Kia Elk Grove - If anyone at Elk Grove Kia sees this , I would like a new check for the 20th time ... Do your job - Car Dealers Near Me - Elk Grove, California

I just bought my kia soul. Juan narvaez helped me so much. I wouldn't buy from any other car dealership read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

We got a great deal on our vehicle and love our car. We have recommended others who were also interested to reach out to the dealership. Everyone has been very friendly during the process and after purchasing the vehicle. read more

I bought my new car at this dealership last Saturday and I'm happy with my experience and purchase. Juan Narvaez helped me out with it, was very responsive in our communication, and provided me with a very good service. I reached out via a phone call and then, after learning all the details about the car and the process, went to the dealership to pick it up. The whole team there is great and supportive. I recommend this place and Juan specifically. read more

Wouldn't recommend this dealership. Got yelled at for expressing skepticism about add-ons and price, and treated like I was stupid. Was very unpleasant. read more

Kia, we are grateful for the exceptional service we received. David, Chris, Alberto, and a knowledgeable representative who detailed the features of our Kia K4 Ex went the extra mile to fulfill our requirements. We are extremely please with their service! read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

Tonee Lee was the best salesperson I worked with across all of the dealers at Elk Grove Auto Mall. I couldn't be happier with how engaging he made the test drive and how easy he made my lease of my brand new EV6. He gave me no pressure at all but just wanted to make sure me and my wife got the car we wanted. It was our first time buying a car in 15 years and our first look at EVs. He even let us test drive it 3 times to make sure we felt sure and that it was the exact model we wanted. He really gave the best introduction I could've asked for and really tried to make sure we were getting exactly what we wanted. He also made sure to take care of us with ANY issue with the car or touch ups and even greeted us at our service appointments. Go see Tonee. Love our new car - can't stop driving it! read more

Overall, my experience with Kia Elk Grove was a great experience. Brandon C. assisted me. He was very kind, knowledgeable, experienced, professional, and helped me with the process in a timely fashion. I am very pleased with my new Kia. It is a lovely car. It suits me perfectly! I would definitely recommend if you're looking to buy a new car come to Kia Elk Grove and see Brandon C. All of the staff here are very nice very respectful and they're helpful. Come and buy your new Kia read more

The only reason why I'm not giving one star is because Haley in service made up for what had happened and us waiting so long. Overall, this Kia service has super slow service compared to Folsom and Roseville. Dropped my husbands car off on April 9th, and didn't get it back until April 23rd. read more

Started off fine but ended up being a complete waste of time. Brandon originally turned down our initial offer, which is fine and that could've (and should've) just been the end of it. He then told us that he would do some calculations to see how close they could get to our offer and get back to us. Great, except that we didn't hear from him for several days, and when we followed up via text, his responses were "just stop by I'm very busy" and "Sorry I can't cater to you right away i have someone in my showroom I'm helping" even though we were just checking in on the numbers that he had promised. He then insisted that we had to get on a call in order to do his calculation. During the call he said that he could probably get close to our offer, only to text us 30 minutes later that he didn't even have the car we've been talking about the entire time (but of course, a higher trim was available). Seems like he was just trying to get us in the dealership so he can try to sell us a different vehicle. Glad we didn't waste even more time making the trip for a bait and switch. read more

I was quick to jump to conclusions when it took a while for me to get help although I had an appointment. I have to remind myself that we are living in a time where people don't want to work and a lot of places are short staffed, so with that said my bad... Of all the dealerships in the area Elk Grove Kia has to be the most reasonable and they do try to accommodate. I brought my car in for a recall adjustment and everyone here was cool. Scheduling my appointment over the phone was easy. When I arrived it took time for me to get checked in but after that everything was as I expected. The parts department was also quick in changing my keyless car fob. If you ever need to get this battery changed it's only $10 to fix. Main question here: Would I return for more services here at Elk Grove Kia? Yes, I would return for another visit in the future. read more

The service department is horrible. We took our vehicle to have four recalls taken care of. Advisor said it would take about three days to complete. Our vehicle was in their shop for 11 days. We attempted speaking with service advisor and service manager to no avail. It took several attempts before reception finally transferred us to service manager. This was also of no use because calls went to voicemail. Neither service advisor nor service manager had the courtesy to answer our calls or to provide updates on delay of the vehicle services being completed. Not one single call or text from the service department until the 11th day. Received a text stating car was ready for pick up. read more

I purchased my Kia Telluride from Kia in Elk Grove had a great experience I worked with Tam, he went above and beyond. Super friendly environment. Everyone who made our deal happen were all very nice. Highly Recommend this store! Really happy with my purchase. read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

I purchased a K4 2025 late December and where can I begin, the service provided was not only above and beyond it was the most genuine and honest from the start, buying process went smoothly of course thanks to the salesman helping me. The gentlemen that helped me goes by the name of Brandon Calloway he made sure that my first time buying a car was an unforgettable experience! and to add on to that he made sure that even after my deal I knew who to call back for my next purchase or any inconvenience :) So, if you're considering a new or used car most definitely find Brandon C. at elk grove kia. read more

Had a great experience with salesman, Tam. He was very friendly and knowledgeable, and the price negotiation was smooth. I was expecting the usual onslaught of upselling (extended warranty, etc) once I entered the finance office to sign papers, but Sandy was fast with zero pressure. Overall a very good experience. read more

i bought a new car from Tonee at Elk Grove Kia yesterday and the service was great and he made sure everything was taken care of in the buying process. I really enjoyed the customer service experience and bought the car that I wanted with no hassle. read more

I responded to an email from Kia back in September 2024 asking to not be contacted any longer with car deals. To this date I still get text messages, phone calls and emails. Be aware if your give out your private information to KIA Elk Grove, because they will constantly harass you to try and make a sale. read more

Sales by Juan Narvaez, they all were helpful. We walked in, did not expect to drive out eith our car, thank you KIA El grove

Dickson was great! Very helpful, listen to what I wanted and got me into a great vehicle.

I tried really hard to work with dealership to buy a car, but they couldn't get it done. Cars shown on the website weren't actually available even to look at, the salesperson actually brought out another car of the same model and year to look at, and expected me to go ahead and pay cash for a car never seen or driven, which they'd deliver to me "in a few days ". Not happening, guys. In the midst of everything, my drivers license they'd asked for was lost or mislaid. I called back to them when I discovered it missing, and was promised a call back but never got one. I called and texted a total of five times, on hold for 5-10 minutes each time. Finally got a human today who couldn't wait to get me off the phone, supposedly looked ((I doubt he did) and now I have a fun trip to DMV in the middle of the Real ID panic! I did find a certified sparkling clean low mileage Kia at Folsom Lake Kia, a review of which experience will also be posted. I got a great deal, thoughtful and professional service, four brand new tires and a full tank of gas to boot. Which dealership do you think I'll be recommending to other Kia shoppers? read more

Reading the reviews here I was surprised they weren't better. We purchased a new KIA Sorento in January and our experience was very good. Dickson our sales person was easy to work with, professional and succeeded in negotiating what we felt was a fair price. Lily gave us good information and got us set up on the app. Bill who did our financing was efficient and professional as well. We didn't expect it to be a speedy process because you are buying a car after all, and it's expected to take some time. Overall, we we pleased with the entire process and all the people we dealt with. I will definitely post again after we've made use of the service department but I expect it to be a positive experience as well. read more

Worst sales experience. Sales person Julian and his manager Eli have no ethics or professionalism. Completely wasted my time. They agreed to the price of the vehicle as noted in the attached email exchange. When I arrived, they told me the car was just taking for a test drive and suggested I look at other models. You can clearly see they agreed to my offer but yet tried to do a bait and switch into another vehicle. Talk about shitty sales practices. If they would do this to me, imagine what they would do to you. read more

Kia Elk Grove - Car Dealers Near Me - Elk Grove, California

Let's be honest, no one wants to bring their car in for service let alone have their car die on the freeway. Had my car towed in Monday morning (gotta love Mondays right) and was greeted by Denise as soon as I walked in. Instantly, I knew I was in good hands. She communicated the entire way through! By Friday I was able to get back on the road but so thankful for the rental car for my commute. Shout out to Alex as well for getting my girl all clean! Thanks Elk Grove Kia! Hopefully I only see you in the future for regular maintenance :) read more