I've never had frozen custard before. I thought it would be like frozen yogurt. BUT IT IS NOT! I loved the creamy (real creamy!) I am impressed with the quality and flavor and texture!! There are no ice crystal's like regular ice cream but it is frozen and pliable. Scoop it with a spoon and enjoy it. This is my first time trying it. The staff at drive-thru was very nice and excellent at their work. From the way they spoke to me taking my order to handling my payment to delivering my custard. I was impressed. The inside looks very inviting; the place has been around for years. I remember seeing this place when I was a little kid and always wanting to come because it always looked like it was the place to be. And Now that I know, oh heck, yeah, I will be coming back with my family. read more

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First, I saw a youtube review of the burgers (in particular the diner burger). super excited to try a new burger place. I was driving so I just did a quick internet search of nelsons which brought up the I believe millcreek location which I dialed. I wasnt sure which I reached while I was on the phone until I asked if it was the bountiful location (which is closest to me). When I realized I didnt have bountiful I asked if I could get the bountiful location phone number. the girl who answered said she didnt have the number and didnt even offer to look it up. I asked if she could look it up and she wouldn't. Then I found the bountiful number, called it, I asked if I could place an order for take out, the guy who answered said "I'm not sure", then put me on hold, he got back on the phone and said :I can't take your order." So I thought f)((* it, I dont need to support a place w/horrible customer service. No other restaurant or fast food place would never not take my order. I will never darken Nelsons door and we ended up at burger king with the whopper which was fine with us. customer service to these people means very little. read more

I finally tried Nielsens after living here over 7 years! The burgers are so good and cheesy, but the buns ruin the experience a little. I don't like how thick they are and rip off some of the top so it doesn't take away from the cheese goodness. The fries and onion rings are phenomenal. I am currently looking for the best onion ring in the Bountiful area and Nielsens is at the top of my list (of 11 places) as of now. They are almost perfect. My only complaint was the onions had no flavor, but that probably depends on the day. They are perfectly crunchy with a thicker batter and good amount of seasoning. I also appreciate the portion size. It's perfect for one person, which makes it a decent price. Other local places have huge portions and are much more expensive. read more

Best fries, best fry sauce EVER!! Love their hamburger and their custards are fabulous! I love their caramel sauce and so many concrete combos! Perfect summer food, great anytime. read more

Great place! Super busy when we were there. Limited parking & seating. The drive through was insane & wrapped around the building. Went inside & ordering took a while, but it was worth the wait. Custard comes out quickly. Quicker than the other menu items. Burgers were surprisingly good & very fresh. Onion rings & fries were a welcome addition. Often at Custard or other dairy dessert places anything other than the main faire is an afterthought. It wasn't here. Ice cream was top notch as well. Would recommend & hope to come back soon. Delicious! read more

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You know what, their burgers, onion rings and fries are actually really good. I know most people come here for the ice cream, and that's good too, but don't skip out on the food here. The place is busy, a little small, and long lines, but I would say it's worth it. Not incredibly expensive, and the seating is clean and spacious. I'd come here again. read more

Nielsen's Frozen Custard - Burger - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Burger and fries were great! Frozen custard was AMAZING!!! I was so happy to have found this place while on a road trip! read more

We are long time customers of Nielsen's. We went last night for a family dinner and from start to finish I was disappointed. They were busy although it was tapering off as it was almost 7 pm. We stood at the outdoor order window over 5 minutes before acknowledged. We ordered a variety of food. I had a grinder. There was almost no meat. It was largely chopped lettuce and plain bun. My husband had a corn dog and it wasn't hot all the way through, like it had been microwaved but not thoroughly. The onion rings were almost burnt. The fries were okay, but when I asked for ketchup I was literally given 3 small foil packets which were a mess with (leaked?) mustard on them. The custard was probably the only thing that met expectations. We won't be back for food for a while if ever. The employees just don't seem to care about quality. read more

Still great as always. I have never, not once been disappointed at any of the locations we have found.

Slow service and confusing menu but great concretes! I've never seen anyone get anything but a concrete (but I'll admit I usually go around 9pm) but wow they were great today as they have been every time I've gone! Today I got the seasonal pumpkin with brownie mix-ins (and the second concrete was the vanilla with bumbleberry), both were amazing. The pumpkin custard is made with fresh pumpkin, and while the bumbleberry has fruit syrup in it, they also mix in fresh raspberries. read more

Nielsen's Frozen Custard - Menu - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

(custard machine noise) ....the food is delicious, but (custard machine noise) it's better if you do (80 db machine noise) walk up or drive thru. read more

This is a little pricey, but the custard is beyond amazing and the food is good, too. The cookie dough mix-in may be the best cookie dough I have ever tasted. The interior is charmingly decorated like an old-fashioned diner. There's both a drive-thru and and a walk-up window outside, but be prepared to wait, because the place tends to run a little slowly. Happily, after years of refusal, the business now takes credit cards. Oh, and this is a great place for dates! My spouse and I had our first date here. read more

I really enjoy Nielsens. Whenever me and my family pass by one while in Utah we will try to go. I enjoy pretty much all flavors and the concretes are so good. They always come out quick and the old fashioned stores are always cute. I will definitely be back!! read more

Nielsen's Frozen Custard - bumble berry brownie concrete - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Fix your parking lot immediately. There have been hundreds of customers who have been informed you that you need to make the parking lot bigger because it's creating an issue. If you actually cared about customers, you would fix the issue. Period. read more

Absolutely love the frozen custard here. My favorite is plain chocolate or either vanilla with double oreo topping or the concrete.

Custards are good. Burgers are awful. Burnt buns and very salt Pastrami. I would go for dessert but eat your main meal somewhere else.

Incredible place!! Delicious ice cream custard and young enthusiastic staff, great environment!! We had fun and a great time at Nielsen's!! Highly recommend!! read more

We love to get a burger and treat from Nielsen's. The buns are so soft and fresh and the fries are fab!

My absolute favorite frozen dessert spot. The concretes are absolutely amazing and likely to give me diabetes, but I am NOT complaining.

This place does NOT disappoint. I've been a fan of their custard since forever - anytime we go to the St. George location we HAVE to stop here. However- the Bountiful location also has FOOD!! Their grinder sandwiches are UNREAL. I opted for the pastrami sandwich and was in absolute heaven. Their fries are delightful and the fry sauce is perfection. My favorite custard concretes to get are (in no particular order) : raspberry, Oreo, cookie dough, and caramel cashew. They are made with the best custard in the entire world and I don't share. read more

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Love this place. The custard is to die for. I also love the dough on their burgers. It's a charming restaurant that is a hit in the area. I love the neon sign too. Today we were in the drive thru to get 5 custards. We got them, but they were super melted. A worker delivered them to our car through the window, we commented on the melted consistency, and then she walked away. We then drove with these melted concretes home and they dripped all over my pants. Not the best customer service and not a good round of concretes here. read more

Nielsen's Frozen Custard - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Custard was delicious, fries are fresh, staff is friendly. Very cold inside (could be a pro or con depending on your preferences).

Yummy Friendly. Family run. Multiple locations. Some kind of special custard. Good burgers with pastrami etc. Kind of a vintage vibe. Constantly super busy and they have a drive through. read more

The atmosphere is super cute and I really wanted to like their custard but unfortunately for my taste the custard was soooo sweet I got a chocolate concrete but if I was doing a blind taste test I'd guess it was sugar flavored. read more

Over an hour wait for 2 concretes that were runny and melted. On the bright side the music added to the atmosphere. Only time I would recommend this would be if you are able to wait in a long line. read more

Nielsen's frozen custard is by far and hands down my favorite ice cream ever. I've tried a lot of custard and a lot of ice cream. The chocolate is unmatched. Please come back to Phoenix read more

Ugh. I just can't with this place. I originally gave it four stars because the price is just so high. But dang...I come here WAY too much, so I obviously don't give a crap about price anymore. Best custard in the nation. Not even joking. Caramel cashew concrete is my absolute favorite custard here. The hot fudge is out of this world incredible also. We come at least once a month and if my hips could handle the calories, it would be weekly...at least! Burgers and fries are awesome here too. But we usually come just for the custard. Do yourself a favor and get to one of their locations ASAP!!! read more

This place was PERFECT after a long, hot hike. The drive thru line was so long it was starting to impact traffic and my boyfriend tried suggesting going somewhere else but I knew that long line meant something! We parked and used their walk up window to each order a concrete and a burger and fries to share. Everything was so good and hit the spot, although I prefer my fries to be crispier. Either way, I wish there was a Nielsons located shortly at the end of every hike. read more

Nielsen's Frozen Custard - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Food - the burgers and fries are nothing impressive. They don't taste particularly good especially for the cost. 2/10. Concrete custard - we got the cookie dough Oreo and it was 10/10 delicious. Service was good considering only 2 people were working. Ambiance - cute little diner. Seems like it could be a nice hangout spot. Has a small inside seating area as well as a drive through. read more

Terrible customer service. We ordered 4 concretes and only one was correct. When we said something we were told we would have to pay again and it wasn't their fault. Emily Nielsen the owner actually told us that it was fine if we never came back. Our order was over $60 and a fun outing with some grandkids turned into a mess. WOW still can't believe how horrible their customer service is Get your ice cream somewhere else. read more

Their custard is literally to die for, and their sandwiches are that bad either. I know a lot of people who just walk there after school on Fridays as a tradition! The inside is a little noisy because the custard machines are always going. The people who work there are actually quite kind, I haven't had a single time where they got the order wrong, or they were rude. read more

Best frozen custard ever. I always get the pint of concrete chocolate ice cream with peanut butter and chocolate chips. I never stray from that choice. Even when I've recommended it to my friends and family they have all loved that flavor best. Service is nice and friendly and the ambiance is nice too. I have to stop myself from going all the time. read more

We have only been here a year and I finally came to try Nielsen's. I had avoided it because we had such a bad experience with the one on highland. The spot is located in a prime area right on the main strip of 2600s by the schools and just off the highway. They could probably use some more parking or a larger space to accommodate all the cars entering as it backs up in both directions with people trying to get into the driveway. The service is quick and the staff is friendly and the concrete shakes are done right. Over the top and solid. They have a great selection of flavors and a food menu to boost. I can't wait to keep coming back and trying all they have to offer. read more

Nielsen's Frozen Custard - Just a quick snap of the concrete shakes in my cup holders before I drove off to show they are perfect thickness - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

I have only had the custards at Nielsen's, but every time my shake has been super creamy and tasty! I love the bumbleberry, which is raspberry and Strawberry. You also can't go wrong with cookie dough. There are ma y flavors to choose from! Be ready for a long wait though on weekends. The drive thru takes while and inside is packed as well. It is also pretty expensive, which is why I go only if I want a special treat. $7 for a regular size, which seems pretty small compared to most shake places. read more

Nielsen's Frozen Custard - Oreo shake. - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Stopped in after a football game in the area. Place was packed, and you aways want your food quick, but they were well staffed, reasonable weight time. Friendly and with it staff. A little bit of sticker shock, but it was well worth the price. Had what the called a concrete mixer with peanut butter and brownie. It was well mixed. Best frozen treat I may have ever had. Looking forward to stopping with the rest my family. read more

Happened across this place by chance. It was a bit of a wait for my order but they were packed. The food was so delicious so I went back the very next day with friends. They all loved it too. I have the Junior burger, diner burger, fries, and root beer float. All delicious, hot, and fresh. It's currently my favorite drive thru place in Utah and my favorite burger place by far. The bread tastes really fresh and delicious as well. It's a cute little diner with a walk up ordering window and drive thru. I think the diner is closed but we did not mind. I ate the food way too fast to take pictures but I'll do it next time. read more

Confession: I like Frozen Custard better than ice cream. It's like ice cream's final form! So creamy! Neilsens gives you all the retro diner vibes you've been craving. You'll feel like you've been transported back in time. Concretes are like their version of blizzards. And all are good. I promise you. Ugh I crave one just writing about it. They got floats, sundaes, and even regular food! Which I haven't tried yet but hey, it's an excuse to go again. I'm not mad. read more

Nielsen's Frozen Custard - Maraschino cherry concrete - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

My husband and I stopped by here last night for a vanilla cone. It was super creamy and delicious. We couldn't get enough. If you're looking for a delicious treat, and love ice cream, you'll absolutely love it. Highly recommend! read more

I'm about to be 100 lbs heavier with this place being less than a mile away from me :'( say goodbye to my summer 2021 bod because damn this custard is ADDICTING. It's so delicious! At first I was annoyed that they don't sell smaller sizes but it tastes just as good if you pop it in the freezer and have it the next day. I'm ready to try all the flavors hehe. PS- the food is meh. Just stick to the custard. read more

Nielsen's Frozen Custard - Oreo chocolate chip concrete - Ice Cream & Frozen Yogurt Near Me - Bountiful, Utah

Way too expensive! Food was good but not for the price. The Concrets are good but 15 dollars way too much