If I could leave 0 stars I would. My experience with the store manager Rosie was very unpleasant. She was very dismissive with me. Had bad attitude and she raised her voice at me multiple times. She explained to me that mistakes her team members make are not her responsibility? That's weird I thought that's what managers are for? Although she acknowledged her team member was at fault for the mistake. She did not take accountability for it. I've worked in customer service for 8+ years and this is not the way this should've been handled. No solutions were given by Rosie WHAT A SHAME, DO BETTER NIKE RECRUITERS! If you can avoid coming to this location TO PLEASE DO! read more

A visit here just tells me about their customer service, so unsympathetic and not very smart. I would give ZERO stars if I could. Nike shoes aren't even cheap and not as comfortable as other brands so I don't know why one would consider buying shoes from them. If I could, I would buy Adidas instead. I came a couple minutes after closing and came from really far and just needed to return one item. I was not going to shop around. I came all the way to return one item and they still did not let me in. How hard is it to let one person in, who lives really far away and wasted all their time to come here, just to give them back a refund? Will not be coming back, I'd rather pay more for better service and better quality shoes. read more

Came here last week looking for a couple of last minute Christmas and Birthday gifts. I was pleasantly surprised by the not so expensive options for kids shoes. I was able to get a pair for around $35 which was great. read more

Visited the store today to find a good pair of Air Max. It was a bit crowded, which was to be expected for a weekend. With the large crowd, the customer service was still top tier. I appreciate the attentiveness of the sales associates, but most importantly, cashier JUAN was super dope and helpful. He makes me wanna come back and spend all my coins. Thanks Juan. read more

This is the place to go for any athletic wear. Hands down the best customer service I've ever received anywheres! Ask for Anthony W if you need help! Dude knows his stuff! First-It's a nice store in the citadel outlets. Very clean and staff was everywhere's able to help and fast checkout. Probably the most welcoming, polite and knowledgeable staff I've ever came across seriously. They had plenty of sales and if you use the Nike app for the first time I'm guessing IN the store, you get another 15% off. I definitely recommend going here for any athletic wear. I think this store is better than the grove one. read more

The employees at the nike store were giving my mom a ridiculously hard time today, i understand it is a friday and it might be peak hours for the store but if said employees can't be courteous to every customers especially when there is a rush they should not be working there. One should always have great customer service at all time especially if you decided to work at a nike store at in an outlet. if this app would let me i would give zero stars, the problem could have been easily resolved but the employees didn't try to. read more

Im very upset, the Nike store at citadel. I am returning shoes that don't fit me. And they are having people wait in line for returns when it should be in and out. Over one hundred people waiting outside, in this cold and fast winds. Kids in strollers and toddles as well. Seems like Nike does not care about the customer and well beings of this people. And I've been waiting over 1hr for a return of shoes that didn't fit me read more

I love this store, the blatant stares from customers shopping, jealous men watching you because they know what their wives really like but your focused on shopping, the low selection of quality Nikes people would really want to buy because Nike would rather make shoes that don't sale than make more of the shoes people want to buy, the line where you might have to square off with a jealous husband because his wife is acting funny in line while trying to make eye contact, the outrageous prices, the floor salesmen who stand around like they are sizing up the customers they would like to tackle for the thought of stealing while your just there to shop, and the service people who ring people up all day but want to move at half speed to give the impression it's holiday shopping all year long, the cashier they send all of the seemingly questionable customers to so he can ring you up while looking like he wants to dunk on you if your card decline...This store make you want to fight over shoes for no reason and I'll be back next week to get amped off of the environment like a double shot of Starbucks before entering the polo store to calm back down... read more

Was super disappointed with the selection of shoes they had for men tbh. Copped some nice t shirts but other than that nothing good.

Nick provided excellent assistance during my search for the right shoes, ensuring a highly satisfactory experience. I left the store feeling very pleased and am eager to return for further assistance from him. read more

I am a avid Nike wear'er but inferior dyes are purchased a lot of Nike wear but fading black colors in joggers are upsetting I hand wash my black color sport wear , but after two wears they look like Ives had them a year or more all my 1000% cotton look like trash totaling up setting, in fear of the same thing happening with the expensive offered item I hesitate and reframe from recommending to friends and family, totally disappointed with this staple brand and they need to make good. read more

Nike Factory Store - Citadel - Two weeks old one hand wash - Outlet Stores Near Me - Commerce, California

I came in to look for some tennis shoes and went upstairs and I found a pair but when I came down to the register the box had the same shoe so It had two left shoes and they couldn't find the right shoe upstairs so I went upstairs to try to help find it and we found one but it was an inconvenience to have to go back up and try to find the other shoe. I spoke to someone and mentioned that I would recommend that they organize all the shoes against the wall by sizes because it could have made it much easier to find it. As many people as they have working the floor they should work ln that project asap to make it a better experience when something of that nature occurs. read more

This place is busy, and the customer service is okay. They don't carry the new basketball shoes, no one except really Kobe's. The clearance section is small for the kids. The silver lining of the store- the small, credit card only check out kiosk kinda hidden in the store. No wait! Because the normal line gets really long. read more

Haven't had a WORSE experience at any other Nike Store. I honestly only buy Nike's and won't wear any other shoe brand and after this customer service i'm reconsidering!!! Traveled from Vegas to be apart in the audience on The Voice and decided to stop here before to grab some new shoes. Found 2 pairs I liked and grabbed them off the walls. Both had sale stickers on them and so I was super happy!! I go to the counter to checkout and Maggie rung me up and I realized the sale price wasn't showing so I grabbed the pair I found in which why I thought they were on sale. She gave me the worst attitude and blamed me for putting the shoes in the wrong box. I told her I understood maybe a customer or associate did it but asked to honor the price and she said no. I asked where the box was for the shoe I needed and she had no clue. Doesn't make sense either that when I left the shoes upstairs on a bench an associate put them back in the same box and didn't correct this mistake. Could have gotten a manager too but she didn't. I have worked in customer service since I was 15 you do right by the customer not right by yourself Maggie. 1. We should be able to trust associates to put the shoes in the correct box. Who goes to Nike and makes sure the inside number matches the outside box? 2. Associates shouldn't be rude to their customers especially those who shop with their products often read more

Nike Factory Store - Citadel - It's the customers fault. - Outlet Stores Near Me - Commerce, California

This store is very hit and miss. At times the variety is low. At this time (back to school), the line is back. I'm standing in a short line and even though 30-50 people have left (literally), they have not allowed one person in. You never know what you're going to get at this location. Be ready for anything!! read more

What a TERRIBLE EXPERIENCE ! I placed an order online around 11am. I chose store pick up because orders are usually ready within 2 hours and my son needed those shoes today. I arrive to the store after work- 6 hours later to pick up the shoes and the young at the register was fantastic, she was trying to fill the order for me but needed a manager. That's when this whole thing went south! J-T arrives and asked for my conformation email- the only email I had received was the one indicating my order would be ready in 2 hours so I was hoping they would fill the order while I was there so I could walk out w the shoes- instead he chose not to accommodate my request, started arguing with me and telling me I needed to wait for the stupid email ! And now we were both pissed. Instead of MANAGING the situation he threatens to cancel my order because he didn't like the fact that I pointed out the 6-7 hour wait I've had in between this store visit ! I proceeded to walk to the floor pick up the shoes on sale and do the job myself! I would never shop at this raunchy store again and I filed a formal complaint w nike suggesting management wear name tags with their actual names on them and that this man take some customer service training. read more

I did the survey on the Nike website but feel like this needs to be shown everywhere as crazy busy this store is I wanted to give a huge shout out to these 3 employees for making the store better. I love the energy and kindness that Jt, Sam, jah give around the store. I really appreciate their help around the store on how they went their way to help my family and I find thing. These workers deserve a lot of appreciation. read more

Friendly staff but check out was very slow upstairs at least. They have an awesome selection of clothing and shoes. Was able to purchase exactly what I had been looking for at 30% off so I'm very happy but it took forever in line. More check out cashiers upstairs and down would make this experience even better. read more

Probably THE WORST nike factory store that I have visited in a while; and i've been to a lot: Vegas North, Vegas South, Barstow, Ontario Mills, Cabazon, Camarillo, and of course Citadel. Not sure why but the Nike factory store at the Citadel outlets just seems to be way too unorganized. Miss-placed clothing items and shoes all over the store. Wrong sizes everywhere. Lots of items are also missing price tags. I guess I'm just used to stores being much more organized. Also the selection at this Nike store seems to be pretty small. read more

Obsessed with my Nike Free RN Flyknit running shoe's. I was so happy that I found these @ outlet store. In store 130$ & found them for 69$ bucks! Now that's a steal practically robbed Nike. At this outlet store they had a lot of sizes. I was surprised BC it's always hard finding size women's 6 anywhere that's the size that sells out fast. Lines yes, long lines but I gotta admit I was impressed with the flow and efficiency of how fast it went by fast. They have a huge selection in kids, men, women's here. Workout clothes. Sweats, shorts. Water bottle, keychains anything and everything Nike. The set up is strange tho. Up stairs and down stairs. 2 levels. Service was good. Considering a weekend it was chaos in my eyes but these workers have grace on ppl. Great deals. Mom, best frynd & myself all got these ones! Oh brother read more

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Today I was helped out by Matt and he made the crazy madness seem invisible. Since I am in a wheelchair, Matt seen how hard it was getting through all the people and boxes throughout the store. I showed him what kind of shoes I liked and he brought me a bunch of them, but unfortunately I didn't like any shoes. I'm giving 5 stars based on the fact that Matt went out of his way to help me out, I thought that was really cool. #SG #StreetGold read more

Employee: Vasquez... He was very helpful in assisting me and made sure my experience here was fun! He went above and beyond to make sure I was satisfied with my purchase and made sure he did everything he could to get me a great deal! Vasquez is your man when it comes to customer service! read more

Excellent customer service. I have to give props to Allante(?). He was at the last register closest to the exit during closing today. He help me with my technology to sign up for the 15% off discount which allowed me to buy a jacket that match the running pants that I bought. Not to mention he was really sweet and personable. A really nice young man. Exceptional customer service. read more

Niketown or Nowaytown? I am going to go with Nowaytown. I came here on a weekend and it was pure chaos. It was jam packed swamped with rude people and employees who didn't give a crap that I actually wanted to buy a couple of pairs of shoes. I understand that they were really busy but it seem like most people were just looking and not buying there was no line at the register. I, however, wanted to buy. Twice I had to look for salespeople to get help. Twice I was just brushed off. Honestly I didn't even see any really good deals but I would have bought shoes had I found the right ones and my size. I am going to stick to my Addidas and copy Run DMC except I'm running the DMC away from this Nike store. read more

I came to the Nike Outlet in hopes of finding a few pair of new shoes for a great deal. While searching for comfort and style I became frustrated and asked a sales person by the name of DJ for assistance. DJ kindly assisted me and asked questions to navigate me through my shoes searching process. He was knowledgeable and selected shoes for me to try on that I hadn't even considered, but turned out to be perfect! He even selected a few pair for my fiancé to try on, and searched online when we were unsatisfied with selections in store. We were amazed by the customer service he provided. As Nike members we were uncertain if we would be able to redeem our rewards at an outlet store but DJ checked in with management (Gentleman by the name of JT) and everything worked out! I only planned to purchase a few pair of shoes and walked out with 8 pair of shoes! Thank you for the fantastic experience DJ! read more

Nike Factory Store - Citadel - Outlet Stores Near Me - Commerce, California

Mighty long lines occur at this location. People buying loads of Nike items, it is just a typical day at the Nike Factory Store. Filled with children, young adults and even elders I feel like this place has become ever so more popular with all different generations. Nike is a brand that I sometimes love and I sometimes hate. They come out with nice shoes that I love to wear but then I think about who made those shoes..it an sometimes be a tad bit of a touchy subject. The store is pretty ok size a little bit small compared to other Factory Nike stores. They do have two levels, the top one is for girls and the bottom for boys. I'm not going to stay they always have awesome stuff because they really don't. It is a hit or miss for me. But I hope you guys have fun shopping and good luck ! read more

I'm terribly terrified of shopping during the pandemic. I've been easing my way into it. Nike outlet has a decent set up when it comes to covid. They start by giving you a ticket and limiting the people in your party. Then you wait in line until it is safe to go in. I tried not touching too much but when I was going up to pay and I noticed that they were wiping the counter down after each person paid. That's awesome!! It was a nice , quick experience. Thank you nike read more

Having worn Reebok, Adidas, New Balance, and Salomon running shoes, nothing beats the cushioning on a pair of Nikes. Even if I tell myself that I am just in here to browse, I almost always walk out with a new pair of shoes. Lunarlon works great during marathons. It keeps my feet well insulated from the punishing concrete. asphalt or whatever surface I am running on. read more

Nike Factory Store - Citadel - Gotta love that lularlon cushioning - Outlet Stores Near Me - Commerce, California

This Nike location needs to teach one of their salespeople some manners. His attitude stinks. I was downstairs checking out some men's clothes and came across a pink and purple hoodie. I said to myself, "this hoodie looks so girly" . So I asked this short and young salesperson with a tattoo on his arm who happens to be nearby about the hoodie. I asked him if this pink and purple hoodie a men's or women's. He replied with an attitude saying "that's your opinion" and walked away. I was like wow. Really? This guy works here? I noticed he was like that to all the customers in there. What happens to greeting your customers with a friendly smile? Right after that, I almost went to the manager to complain. I was that close. It just ruined the whole shopping experience in the store for me. read more

One of my favorite stores to purchase items. I can shop here for my whole family. I like that they have extra small sizes for my daughter unlike all other Nike outlet location. So yes I would drive hour away to this location until otherwise meaning until they stop selling the sizes I need read more

First off the store is like a mad house & trying to find an employee that will answer a questions is ridiculous. A lot of shoes that were on clearance didn't have prices listed. I asked a girl a price on a shoe and she literally snatched from my hand and walked away, didn't say I'll be back or give me a second, very rude very unprofessional. Upon purchasing 2 pairs of shoes we later discovered at home that the security tags was never removed from one of the pairs of shoes. I live about 1 hour 45 minutes to possibly 2 hours away depending on traffic. I called the store to ask what I can do, the person suggested I come back in and ask for a manager for a discount. I returned to the store 2 days later and spoke with Courtney Marshall (manager/supervisor). She first stated "today's the day for complaints" I proceeded to tell her how far I lived and how inconvenient it was to drive back due to an employee failing to remove the security tag and the stores alarm failing to go off. She said "what do you want me to do then?" I said well we drove all this way I want a discount. She informed me they no longer had friends and family discounts she could hand give me, but would give me her email and I could email her so that she could email me a discount for the future. I sent email to her as she requested, 5 days later no response. It's very unprofessional, but no surprise being that half the staff is rude so why would management be any friendlier. I love Nike and the quality of their products, it's sad that this store and its employees represent this company so poorly. read more

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I love this place. The workers are very nice, and helpful. There are always good deals, you just have to hunt for them on the wall. It may get a little busy and messy, but it is expected with the amount of items they have in the store. Overall, if you want something Nike, great place to go. read more

this place is stupid allowing only a few people in the store creating a TWO hour wait!!! Theyre taking this whole social distancing to a whole new retarded level. All the other stores are being reasonable just leave it to Nike to create artificial demands by creating an irrational shopping environment. Save your time and money and shop the Under Armor store. read more

Despite the lowish reviews here, I was very happy with this Nike store. Pros -Extremely helpful staff. Everyone was very knowledgable on their products and I felt I learned a lot about each shoe I was interested in. All staff members were very open arms to helping me find exactly what I was looking for and answering any and all questions. -Great deals. I was able to get a pair of Kobe's Venomenon 5, FlyKnit 4.0, and Pegasus 31 all for $60 bucks each. Gotta keep your eyes open on the shelves for ones that are on sale. Cons -I found things very stressful considering the Outlets here are flooded with tourists who are walking around aimlessly. Not the stores fault at all, but definitely made things frustrating. read more

Customer service is mediocre here. You walk in at other nike stores and someone is usually there to greet you or hand you a bag. That wasn't the case here. The staff isn't rude they're just not pro active in helping guests. The prices are okay for the quality you get. While at check out my cashier and her co worker were talking about the customer that was next to me in a different language about his hygiene there was no discretion or anything. Made me uncomfortable. read more

Second time I come at 6:00 PM and I'm told their closed. Hours say it's 11:00 am - 7:00 PM. I literally just got turned away, they should post somewhere they close short line of maybe 12 people early. Come on Nike Just Do it! Post true hours. Would be helpful I been coming straight from work, other stores with lines let you come in closing at same time. Disappointed!!!! read more

Don't waste your time coming down. We got here before opening and waited 1.5 hours to get in just to return an item. They need to implement a 15-20 min shopping limit on customers to speed this up. The store isn't that big where this is unreasonable. read more

This place is just in sane!! I first approached a little Asian kid in the front of the line was a general line to go in. Considering in the past I know there have been shoe release lines I had to ask. He looked at me all confused. I then reworded my question and in a very condescending way he replied "we don't get releases here. I then looked at the line he directed me to, and they cram you in a hallway with bare any ventilation. Granted it is warm outside, but I rather stand in the sun than packed in a hallway during covid. I really hope they get their stuff together because it's looking less likely I'll shop here. read more

Used my gift card here and had a remaining balanced , went to a different location two months later to find out my balanced was cleared out. The only person besides myself who would have my gift card information would be the employee who rang up my transactions. Beware possible inside fraud happening. It was a young male who rung me up. read more

During COVID 19, atleast a 1:30 hr - 2 hrs wait in line before you get in. Hours are 11am - 4pm and they give out tickets so you are not saving a spot for someone or if anyone cuts you. The store is a hit or miss, you might something and you might not. Ontario location is temp closed so that explains the chaotic lines and amount of people coming to Citadel location. Please double check your receipts because they may overcharge you, talk to the employee outside and they will let you in to correct the transaction. Employees are understanding and work hard. read more