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    NMAC Finance USA

    1.0 (3 reviews)

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    1 year ago

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    Santander Consumer USA Holdings

    Santander Consumer USA Holdings

    1.2
    (134 reviews)

    First, I only had one bad interaction with a customer service representative when I called in…read moreregarding my collection account yesterday. (Only reason for 4 stars) She was very rude over the phone and made me feel ashamed for being in "repossession" status. I almost gave up but after speaking to Anthony and finally, Genesis, I felt so much better! Overall Santander has been great to deal with. I bought my car August 2018 with bad credit. Santander took the loan and although my interest rate is very high as is my payment, I am grateful for a chance to rebuild my credit. I got behind on my payments and Santander gave me an extension as well as let me keep my car while I got back on my feet. I am thankful. I recently paid all my past due payments and Santander cancelled my repossession. Thank you. Work with them and they will work with you!

    This has to be one of the worst banks I've ever had to deal with because I purchased a Tesla with…read more.9% financing. They don't have an app online for you to use with auto loans and they do not allow you to set up auto pay with a higher dollar amount than the standard payment. Why would Tesla use a subprime lender for people with excellent credit that get the .9% financing? Stay far away from this bank as you won't get to an American representative and only people of India, who do not understand your questions most of the time. This bank is also known for canceling auto payments and hitting your credit and trying to repossess your car

    BBC Motorsports

    BBC Motorsports

    4.4
    (55 reviews)

    Looking for a Used Car can be a daunting task. I had been doing my homework and looking hard. When…read moreI walked into BBC I knew I was in the right place. Craig came out to greet us and he was so accommodating. Then Steve came out, what a great demeanor, and is very seasoned in the business. He was such a pleasure to work with! Their selection of cars are the cream of the crop and at a fair market price, like I said I did my homework. I bought a beautiful SUV there. Craig and Steve walked me through the financing in a breeze. Thank You Guys! This is a high caliber dealership with genuine people. Highly Recommend

    We purchased a 2015 suburban from BBC Motorsports back in March. We had a fantastic purchasing…read moreexperience but I decided to wait and post my review after we'd driven the car a few months. Most of the reviews on yelp are written shortly after the purchase, but I think it's more helpful to hear from people a few months down the line. Do the quality of the cars live up to the purchase experience, or is this a Wormwood Motors scenario? Well, it's been 5 months and about 6000 miles. The car is PERFECT. Drives great, no problems. Just took it in for an oil change and to have everything checked out before a little roadtrip and all is well. Without hesitation, from start to finish this was a 5 star experience. Buying a used car from a dealership was a new experience for us and we were really nervous. There are so many dealerships with terrible, just TERRIBLE, reviews. We know nothing about cars. How do ignorant people like us defend ourselves against slimy car salesmen? Our only hope is reviews. We followed the 5 star reviews to BBC Motorsports. They happened to have had the car we wanted at the time we needed it at a price we could afford. Jason was honest, upfront, patient with us, and kind. This was not just our best car buying experience, this was one of the best sales experiences of anything we've ever purchased! We're not fancy people and we hold onto cars longer than most. I'm relatively confident I'll be driving this suburban until my kids leave the house. But when our 2008 Honda Civic finally bites the dust, you'd can be certain our replacement vehicle will be from BBC Motorsports.

    Kia Motors Finance

    Kia Motors Finance

    1.3
    (8 reviews)

    This might be the most incompetent company (Kia finance company) I have ever dealt with with in my…read moreentire 70 years of doing business with auto dealerships. Every single person in this office has mishandled a very simple 2 yr 1 pay lease and have miscalculated the cost of the lease five different times resulting in me having to go and get it notarized and resigned 5 different times over a 9 week period and still don't have it right and I don't have the ev9 I purchased 9 weeks ago! Every time it was signed, they miscalculated the correct number. Nobody in this office will take responsibility and I don't believe there is anyone in Kia finance in this office that has the knowledge or brains to fill out papers for these types of leases. How do they ever expect the dealerships to sell cars if they can't write a lease correctly. Also, the fact that they have many negative reviews on this site and have not responded to one review anyway tells you that nobody should be dealing with Kia or Kia finance as they are not supported by their finance company.. Huge warning to all of you out there considering financing a Kia go pick another make of car that has a finance company that supports them and has more intelligent people so that you don't have to go through the same aggravation loss of time and dealing with incompetent people ! It would be nice to get a reply to this from any Kia representative. This happens to be the Dallas office handling this.

    These people sent me a letter saying they hadn't received my payment. So I called my bank and…read morecancelled the check. I used KIA Pay over the phone. My bank did not cancel the check resulting in two payments. They claim they sent the check back but the bank did not tell me this. Of course they sent a check to me through the mail even though they claim not to have received the money. Tangled mess. Never experienced such in all my years.

    Navy Federal Credit Union

    Navy Federal Credit Union

    3.6
    (33 reviews)

    I like coming to this Navy Federal Credit union. First it's close to home. Second the staff there…read moreare friendly and helpful.today I was in for a cashiers check and I was helped right away. I like that I earn on my checking account, so the value is great

    I have been a member for 28 years, and somewhere along the way NFCU forgot who they actually serve…read more NFCU no longer operates like a credit union... they have now taken on the role of being just another bank. The system may call us member, but to the employees... we are just another customer. NFCU is no longer exclusive... where being a member is what is expected. NAVY FEDERAL... not Armed Forces. I digress... as I stated 28 years, and because of a check deposited (based on my knowledge) from a legit business, I have not been able to use mobile deposit in 4 years. I jumped through EVERY hoop that was put in front of me, and still cannot. So, now this is just another complaint added to the many about NFCU especially when it comes to non-White member (I SAID IT). NFCU can keep the $5 that keeps the account open. I will do business with American Express Credit Union... who also offer better rates all around. People, take this seriously, or NFCU will continue acting like BOA, Wells, and Chase... instead of being the credit union we thought they were. Oh, and I feel this must be said... nothing is more condescending when writing a review than getting a "cookie cutter" response to the issue being stated. If NFCU, genuinely gave a shit about their "members", 1) These complaints wouldn't be her and 2) They would actually provide a real genuine apology and for those that matter a legitimate contact number to personnel capable of resolving the issue. No one, and I mean NO ONE submitting a negative reviews cares about NFCU's social media crap... especially as a response. This is business and people's lives being affected. I am so mad at the review responses that I just turned 2 star to a 1 star.

    NMAC Finance USA - autoloanproviders - Updated August 2026

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