I know a lot of people said they had bad experiences here. Not to question their experience, all I can say is I found this facility excellent. Easy scheduling on the phone, they got me in for an ultrasound the next day. The facility was spotless, the receptionist got me checked in quickly. The appointment started right on time and the sonographer was pleasant and got my scan done in less than 10 minutes. I will definitely go back if I need further imaging. read more

Went in for a very uncomfortable procedure. The technician Lisa was incredibly helpful, and went beyond in making me feel comfortable. During the painful parts she held my gloved hands. The doctor was professional and had a warm personality. He even cracked some jokes which had us all rolling. I even had a sense that as a team they cared about why I was getting the procedure. I've literally never had such a nice experience during such an uncomfortable and long procedure!! It's truly a shame that radiologist is not an OBGYN! The only dinged star would have been the check in staff. As requested, I got there before 9;30 check in for a 10;00 procedure. I arrived at 9;15 for a Covid screening and paperwork. The front desk told me to just wait until the radiologist technician was ready. When the technician called me in, I was scolded for not coming in at 9;30 to prepare! They remarked;" We thought we'd have an easy day, and that you weren't coming in!" As in, the front desk didn't move my paperwork along and basically made me "late"! EDIT: if you can, see the radiology tech Lisa, and get a procedure by Doc Kuniyoshi read more

Arrived at about 1:30pm to have X-rays taken and was out the door by 2:05pm. This was for a walk-in no appointment. I've been to the San Leandro location and was not impressed. This location is 100% what I expected a medical facility to look like. The staff is friendly and professional looking. The rooms for the imaging are clean and as you'd expect to see even from a hospital. There were 3 other customers when I got there. But not all customers may be having the same image that your having so wait times may vary. My whole experience from checking in to leaving took about 30 minutes. My only complaint is the waiting room chairs needed to be cleaned. Cloth chairs had stains so looked dirty. Gabriel was my X-ray tech today, 03-26-2018, and he was clear on what positions I needed to be in and what X-rays my doctor ordered. read more

NorCal Imaging | Pleasanton - Radiologists Near Me - Pleasanton, California

This place is terrible. You have to wait so long to be seen. Completely incompetent. Terrible service. Go somewhere else if you can..

Review: My husband, age 78, had an Ultra Sound for his liver (and no he rarely has a beer). KATYAL / Technician / ULTRA SOUND: I went into the Testing Room with my hubby! We had an awesome, friendly Technician doing his Ultra Sound, and KATYAL's attention-to-detail was spot on. We just wanted to say how grateful and appreciative we were for her, because my hubby has Dementia. The NorCal Imaging in Pleasanton is wonderful and has a nice large waiting room for their clients. Thank you, Bill and Loretta Fremont, CA read more

One star is probably more then they deserve. They advertise walk-in services as being available. I've been waiting over 60 minutes so far for some lousy X-Rays, and I'm still waiting. They have a giant waiting room with no magazines which are probably more indications that if you go here, you better bring lunch and a sleeping bag. After waiting 60 minutes they tell me they can't take my X-rays because I forgot my Medicare card. WTF ..!! Why didn't they tell me that an hour ago? Because they DGAS about the patients. Do yourself a favor.. Go anywhere else in Cali and I don't think it can get any worse.. read more

Terrible experience with their billing department. Logged on multiple times over the course of a few months with "No Balance" as my message. A few months later, I received a collections notice, with interest added on to a balance I could never find. read more

Absolutely horrible survive. They initially said its gonna be a 45 min wait, and turned out to be a two hour wait. They don't take appointments for Xrays. So you have to wait for your turn. Avoid if you can. read more

I would highly recommend NorCal imaging for any imaging or services they provide! I had used the mammogram, ultrasound, and X-ray imaging services for my visit today and they were are all excellent! All of the front desk staff and technicians are very friendly, helpful, and knowledgeable. The doctor on site who reviews the images if needed is very thorough and informative. He made sure there was no doubt of what the imaging findings were showing and is not hesitant to do more imaging and use alternate types of imaging and angles to be sure, and he will even go into your exam room and follow up with you directly and do the imaging himself after if needed to be even more thorough. The staff (and doctor if necessary) will make sure to communicate with you what is going on and why they are doing what they are doing and happy to let you review your images after they are done and provide you CD comes right after for you to take home if you want them, you just have to ask and they are happy to! I went in feeling nervous especially since it was my first mammogram and did not know what to expect and all of the staff and the tech were very comforting and provided helpful tips for preventative care and info on possible things I can do to make overall health improvements. I also had to do X-rays for another part of my body unrelated to the mammogram and they were also very helpful and kind. I walked away feeling confident that all of my imaging and diagnosis from my imaging are going to be absolutely accurate and thorough, while also very pleased with the BEST imaging experience I have ever had, and went by quickly which was unexpected compared to other imaging places I have used and especially since I had over 2 hours of different imaging done and they had me in and out quickly while having me busy the whole time completing everything I needed to get done so I was done in the least amount of time possible and never waiting more than a couple of minutes for the next step , and I felt comfortable, welcomed, and informed the entire time due to the amazing staff, clean and updated office and equipment, and overall wonderfully positive experience! Thank you NorCal imaging Pleasanton for being so amazing and I would HIGHLY RECOMMEND to anyone needing imaging or any of there services! :) read more

The person that does the scheduling is probably getting paid per call or something. I called to make an appointment multiple times but got put on hold for 20-30 minutes every time. I gave up on making the appointment. Days later, I received a SMS text asking me to schedule my appointment. I replied, never heard back again. Try calling them back, and yes, got put on hold for more than 20+ minutes. I hung up. Days later, again, I got a call from Nor Cal Imaging asking if I want to schedule an appointment, then put me on hold for 20 minutes. Seriously, you call me back and put me back on hold. I hung up after ~20 minutes. Then another SMS. This is beyond ridiculous. read more

Not recommended if you want compassionate or competent care. I completely understand that I was not the greatest patient on the day of my ultrasound. It was to diagnose pain. I arrived at 3:17 for a 3:15 appointment. Full of the 6-8 glasses of water they ask you to drink, after being stuck in traffic for an hour (because the nearer locations were booking out several weeks). My doctor referred me to Norcal electronically, and I didn't think to bring my post-visit summary. I did have an online portal from sutter showing that she'd ordered the test. The woman at the front desk told me "That's not good enough. I need something real from the doctor." She ordered me to sit and said she'd try to work it out. Phew. That was a relief. Except, as soon as she got on the phone with the office and they told her it would take a few minutes to get someone, she said "It's already too late," and told them nevermind. She told me at 3:22 that I would need to reschedule. Frustrated, I asked her to let me call the other office. After getting through the recorded message, at 3:25 person on the line said she'd get someone to give a verbal, and as I'm talking to her, the receptionist says "Sorry to interrupt but it doesn't matter. You arrived at 3:20 for a 3:15 appointment, and it's a 45 minute test. Its already too late." I am in pain, and I have the person on the phone who needs to give the verbal. I burst into tears. My doctor's office calls the supervisor, who then comes over and says she'll "pay overtime if it's needed." She was really nice, but the intervention came late. One star added for her intervention. If money was the problem in the first place; I would have happily paid the tech's 10 minutes overtime. In with the tech around 3:40, external and internal exam. She tells me my bladder is too full, but does the test anyway. She then sends me to the restroom, starts the internal, and tells me my bladder is still full. I go to the restroom again. She starts the test again and states "Your bladder is still full. Did you even go?" Super condescending, and then tell's me it's fine and completes the test anyway, despite stating that she can't see a lot because of my bladder. After speeding through the exam, she asks me if I had a pregnancy test the last time I was at my doctor's. I say no and ask "Am I pregnant?" She pauses for a long while, and finally answers no. The test took about 20 minutes total. She tells me my doctor will receive the results by that evening, but it took 6 days. Results missed the 5+ fibroids I have which were present in an MRI completed a little over a year ago, and contained the statement "no fibroids." which was probably because she wouldn't allow me to empty my bladder. read more

Can't reach NorCal Imaging Pleasanton to schedule an appointment. When you go to the center, all 3 receptionists welcome you with a frown and speaks arrogantly. You are at their mercy because you needed the X-ray. Consistent complaints from others way back 2018 and yet the management don't do anything. Go to other imaging centres. Consider yourself warned. read more

Their policy is NO x-ray appointments, even during Covid-19. Be warned, you may have a long wait. Although they informed me 30 to 40 minute wait, mine is going on over 1 hour and still counting.... They are quick to collect your money though. read more

I had to cancel my MRI 3 times due to change in insurance and my ride having to work. I called to reschedule and got a witch on the line she said 3 strikes you are out, get a new referral regardless of why you canceled. I called my doctor and since my referral was good for 6 months no go. I also put in for an mammogram but was unable to complete it because of my back. It was the suggested I do an ultrasound that would not me considered as a yearling that it was now diagnostic and would cost more. As usual NorCal was wrong. read more

I spent 1:28 minutes on hold for Nor Cal Imaging Pleasanton today June 27, 2022 and was hung up on! Last week I spent 1:15 minutes on hold trying to make an appointment in Walnut Creek or Pleasanton. This is worse customer service than Comcast! Robert Fulton read more

Rude, smug lady In the front should be a red flag for anyone to go and find someplace else for imaging. I've been trying to get imaging done for over a year now, keep getting turned away due to trivialities that can be handled on their end if they would simply do their job. I've tried explaining over and over that my insurance does in fact cover the procedure but they won't shut their pretentious mouths to even let you speak. I don't know if the stuck up "lady" at the front desk is worse or the racist higher up she reports to, because again, she won't let you even speak, much less look at you in the eyes or give you the courtesy of speaking to you as an adult, even when I finally proved them wrong they gave me attitude and reluctantly called the wrong name, when I asked if they were referring to me, they simply said my name "or whatever you're called". I am appalled by the treatment of people and lack of respect that they have for people. I've never dealt with such negligence from a medical office. read more

Front office sucks donkey! Unreasonable hold times on phone. Do not call back as promised even 4 hrs later.

I would have given these guys ZERO stars. Been trying to clear my account up with them for months. They don't answer the phone, are disorganized, and do not keep accurate records. I will NEVER go To this place again. I do not recommend it, especially if you have insurance and you have to wait for them to process that first prior to paying your bill. Horrible ezpe This is now a SECOND review. This place is ridiculous. I have now talked to a regional manager, Twice, who assured me my issues were resolved and NorCal imaging had made the mistakes. But clearly that was false. Two years later I am dealing with this ridiculous company trying to resolve any issues for one single visit to their facility. DO NOT ever go to this place even if your doctor tells you to, DEMAND another place to go. This place is horrible. read more

Understaffed and not customers friendly. Been on hold for 25 mins to make an apmnt and once they picked up they couldn't find the referral. I asked whether they can call me back once you have the form. They said they cannot do that as they have just 2 staff and taking 300 phone calls. I guess I should make apmnt at another imaging center. read more

Affordable and hassle free facility. I've done at least 2 MRIs in the last couple of years, and have only experienced the best service each time. Yes, you have to wait until your scheduled appointment, and yes, things might take a little longer. However, that's just how it is. Personally, I want somebody taking their time to make sure that my imaging is done correctly. As for the billing, I didn't experience any of that -- maybe I'm just lucky for having a good insurance company or maybe I just lucked out. read more

When you come in to any place where people "know your name by heart, " it totally puts you at ease. It's never fun to get any kind of test done. NEVER!!! It's invasive, uncomfortable, and my anxiety goes through the roof. I'm probably one of their worst "flakes" when it comes to setting an appointment for a mammogram and if I have to wait just a couple of minutes, I use it as an excuse to BOLT!!! I've done that half a dozen times to them. YET, every time I come in, the staff welcomes me with open arms and have gotten sneakier in making sure I don't leave. They ESCORT me and then practically ask me to get naked in a hospital gown....then I wait. I have to say the tactic worked!! I can't take off aaaaaand they made sure I didn't wait long. After 3 years, I finally completed a mammogram and after 4, the pelvic ultrasound. They will still see me often for my ankle x-rays and the bone fracture. My doctor will order those before my surgery before and after.....and for those tests, I don't get as anxious. But I'm sure the staff will still remember my name and make sure that I'm comfortable during my visit. The trick to any service industry is to get to know the staff and acknowledge them every visit....they love patients who see them as someone who genuinely want to help versus someone who are your adversary. Be nice!!!! Some of the reviews on here are suspect.....had no idea where these people are going but not at NorCal in Pleasanton. read more

NorCal Imaging | Pleasanton - The Mammogram machine. I swear, S man invented this machine. - Radiologists Near Me - Pleasanton, California

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This review refers to my call earlier for a mammogram appointment. I have been trying to call since last Friday , I was always put on hold for about 6 minutes each time so I just hang up. I was able to get through this morning, Wednesday and I as told that their procedure for scheduling appointment has changed for the past couple of months. Apparently they needed the doctor's office to send them in the request just to make sure that the details are right. I said i have been doing my mammogram with them for the past couple of years. The agent said she can send me the link and I can work from that link. Why make it so hard to make an appointment now? They took me in so easily last year when we were in lock down. They should have put this on their website so I did not have to wait on the line several times getting through them. Suffice to say I am not happy with this and am considering a different facility. read more

My first time here not to happy i been waiting here for more than hour. The front office lady (asian lady) very rude, she dont give you time to explain or anything. Sometime I dont understand why ppl like her work as front office if they hate what they do. The xray lady look like she didnt know what she was doing!!! read more

NorCal Imaging | Pleasanton - Radiologists Near Me - Pleasanton, California

I am not sure why there are so many bad reviews. I had a very pleasant experience. I filled out paperwork, turned it in... got into be seen on time.. and everyone was nice and friendly... I like this place. read more

Walk in at 2 paperwork done by 215 get called in at 230 done at 240, I hear there is birthday cake for a staff member I lean over and ask for a piece and I get enough for 2 :) read more

NorCal Imaging | Pleasanton - Thank you NorCal for sharing your birthday cake with a complete stranger on one of your staffs birthday :) - Radiologists Near Me - Pleasanton, California

Came back again for another xray. Was greeted by Stephanie F. who asked how my day was going and for my ID and medical card which I know already the procedure so had them in my hand. Verified my info, provided me a sheet to filled out. She instructed me to have a sit and roughly had 15 minute wait. I thanked her and sat down. About 15 minutes came and I was called by Karina who introduced herself and explained what she would be doing. Great customer service all around and definitely worth driving from my house to this location read more

Great place to get your x-ray ultrasound or MRI done. Not only are their prices extremely competitive, but their facility is very nice and comfortable. People are very friendly as well. May take a day or two to get a scheduled appointment time, and if you are walking in for an x-ray it might be a bit of wait time but that's the same at even ER imaging. Prices are excellent. Needed an ultrasound and my deductible at hospital (Eden) was going to be $2700. NorCal gave me quote of $323, and then when i got there said they were even able to lower it to $120 when they got the doctors referral. Staff all made me feel welcome and comfortable. Sky out to AV for making what could have been an awkward visit very comfortable. read more

Good spot to get X-Rays, CT scans, etc. I've got 2 CT scans here so far. In and out fast. read more

NorCal - I have no idea why there is negative reviews at this site. Out of all the imaging site in the Bay Area, we were told to go to this site for a neck biopsy. Excellent. Now we have used this site for MRI, X-rays, Ultra sound, mammogram. We have never experienced anything but kindness, professional courtesy. You must understand they also have Covid staffing issues. Even now appointments are on time. read more

Worst experience I had to work more than an hour for an X-ray. Staff very rude and very uncooperative

The office was great the technician was friendly and everything about the pet scan went ok. My problem is that the doctor who read the test didn't even sent it to my doctor or even informed him there seem to be a problem. It took two weeks for me to find out and not even my own doctor had the results or was even called about them. When you are dealing with cancer that really sucks and upsets me to no end. read more

I've had more than my share of MRIs and CT scans in the past few years. Every technician at NorCal Imaging has been nice and reassuring. HOWEVER, the front desk is a whole other story. Not only were they rude but when I asked to get my all records put on a CD the woman was annoyed and said to me "really all your records?" I was embarrassed and explained that when you go to another dr for a second opinion on your diagnosis that they want to see all the scans you've had in the past. I should not have been made to feel like it was excessive to ask or even explain myself but like I said I felt embarrassed when she said that. read more

In the middle of Covid attack I had to get an ultrasound so I went into Norcal Imaging in Pleasanton on Stoneridge Rd. The technician Lorraine was first rate, knowledgeable professional the complete package. Excellent. But if you can even believe it at this medical facility they had no, none, hand sanitizer accessible. Of course you are handling all sorts of things that everyone else has handled, pens, clip board, key pad for credit card co-pay. Hand sanitizer just nowhere to be found, zip nada. The local grocery Trader Joe's are much better prepared to deal with spreading or not spreading covid. Go figure. Go at your own risk. read more

Missed my first appointment, my bad. They do not call to remind you. Called to make another appointment, lady argued with me, told me I had an appointment already. I said no I missed it, she straight up said " write you appointment down so you will remember" Got there, of course they didn't have my paperwork, told me to call my doctor ASAP without it, I would have to reschedule. Poor lady in front of me had the same issue, she told me she came back twice because they said they don't have her labs after her doctor sent it over multiple times. They talk about patients, calling them by name, reason why they are their, DOB, doctors info....do they not know what HIPPA is. Tech kept telling me to move closer to her, half my body was hanging off the bed and it was uncomfortable I told her. Her reply, my arms aren't that long!! She said stop swallowing, I said your pushing too hard and it hurts....oh if you want a CD, it takes an additional hour and they will argue with you about that too. My doctor requested the scans not a write up of their recommendations! Shit show here, go some where else or be prepared for the circus they are running. read more

We called a few times to schedule an appointment no one ever answers the phone. While waiting for over 30 mins on hold to get thru to a live representative we heard they take walks in so we decided to go in the next day. We checked in, filled out the paper work and they told us to go sit down that they are going to call the insurance to verified 20 mins later called us and gave us our insurance and ID back and told us to have a seat and will call us when it's our time. We waited for over an hour and a half and then we're called and told that we need to schedule an appointment. So we just waited for over an hour and a half for them to just schedule an appointment for us when there were no communications about it we thought we were waiting to get the X-rays done. I'm not sure why it took them an hour and half to schedule an appointment for us.. anyways we go in a week later to get the scans done and our appointment is for 8:30am and we were still waiting past 9:40am to be seen for the xrays (we went up to the desk at 9:10am to ask why its taking so long and she said they will be with us shortly)... this place lacks communication skills in their employees! Terrible and exhausting experience. read more

ALWAYS "short staffed" at the office and call center. I have NEVER (been going for about a year) been able to schedule on the phone. You will have to drive in and stand in the lobby to schedule. After waiting on the phone an hour (very typical) and not answering, they had me wait 30 minutes in the lobby just to schedule my appointment. It's not worth it. You will not be seen. read more

Tried calling this place to schedule an appt for 2 days, being on hold over 30 minutes each time, without reaching anyone. End up scheduling my appt with a different facility. read more

If you are looking for answers... don't come here! Went back and forth with this office for two weeks waiting to schedule a biopsy for something that could potentially be cancerous to be told that they are not able to take me bc I had not seen them for the ultrasound. Shouldn't that have been something you told me/ the office when the referral FIRST went through? Disappointed is an understatement. Will GLADLY not be going here if the office staff can't even get a referral correct. read more

This place is clean, quick and convenient. I took a star off because the employees seem, it's hard to describe... the receptionists aren't interested in anything except their computer screens. At one point I could hear someone saying in the back beyond where I could see, that my name was hyphenated. I looked at the receptionist and said ' my name is not hyphenated'. The receptionist looked up from her screen. Look me in the eye for about 10 seconds and without acknowledgement or anything other than annoyance, looked back at her screen. That's where some of my employee criticize comes from. With the exception of Stephanie Kirkland, although I have the feeling she's a supervisor. Stephanie is AWESOME at customer service, respect, and follow through. I've had the pleasure of her working with me a couple of times. I come away feeling better for the encounter. There is a x-Ray tech named Gabriel who does a good job of engaging the patient. He is kind, respectful and seems interested in doing a good job. But, the rest seem...I hate to say this but a little ratty and disinterested in who you are. I could be a side of beef and they only speak to me because they need you to move in a certain way. I remember I wasn't feeling good at all but, I was getting a liver ultra sound. The tech squished a huge amount of the blue gel on me and it was COLD. I was like 'yikes, that's cold'. Not a word from the tech. And uh she did offer me (1) tissue to clean up about a 1/2 cup of gel. I don't know, I felt like, well I can't mention here in decent company just how that tech it made me feel. I asked for a second tissue and she tossed the box in my direction. It was just kind of tacky... I say ratty because, well... it's hard to tell if they have uniforms. Or are they merely wearing mismatched scrubs and zip up sweat shirts that look bleached because that's the fashion? Uh, I like when I know I can identify exactly who works someplace or not. Maybe those days have passed and I need to get with the mis-matched, over bleached scrubs as the norm. This review is based upon what I've experienced at least four or five times in the last several years. read more

I love this place, it's great as they will give you a code after a MRI and a few days later you log in and can receive your reports on line without having to go pick them up! This last experience extra impressive as I stopped by my doctor the next day for a quick question, they told me they already had my results? WOW What a quick efficient company, thank you all as the staff is wonderful, kind,caring and professional. read more