People who work here are so rude , unwelcome and bad customer service , Also waiting time more then 45 minutes even appointment scheduled ,you are 15 minute before your appointment and no patients ahead of you !!!! What a big disappointed nightmare :-( read more

NorCal Imaging | Pleasanton - Radiologists Near Me - Pleasanton, California

This review is for the Women's Imaging Center only. I've been going to this location for several years. I was pleasantly surprised during my first visit to the imaging area as I felt like I was at a day spa. The lighting and decor is very relaxing and calming in a place that can be very scary depending on why you are there. The technicians are fantastic. They are empathetic, friendly, and very pleasant. Again, depending why you are there, the technicians are calming in what can be a very scary situation. The last time I scheduled an appointment there were issues with the scheduling and a facelift should be considered for the waiting room and imaging area, which is why there are only four stars. read more

This is beyond the worst service my husband has ever received. It is very apparent that no one at this office has any empathy or enjoys their job in the least. My husband contacted them as a first time patient four days ago. They took his information and had him email over scanned copies of his documents from his doctor. They did a great job calling the following day to let him know that he couldn't get an appointment until they checked with our insurance. Our insurance is easy to contact and can easily let them know whether it is covered or not. He called back today to follow up and was hoping to get an appointment; only to have them tell him that they have no idea who he was and that they never received any information on him. He kindly stated he was more than willing to resend the email and they told him that he was not in the system and they could not help him until he got a new form from his doctor. WHAT?! The form is from 4 days ago! They didn't want to help and were completely rude. We will be checking for other imaging places our doctors' office uses. If you are trying to get anything done in a timely manner, or you would like to be put in the system only one time, do not go to NorCal Imaging. To say that we are disappointed is an understatement. We would NEVER recommend this place... Not even to our worst enemy. read more

If it's not bad enough I called to verify my time for X-rays. I came in before 1:00. I had asked several times to the heavy set Philippine (?) gal Jay Jay, at front desk when I will be taken back. Ppl in the waiting room & myself heard her talk poorly, meanwhile an hour & 10 mins go by. I hear my name screamed from the gal. I looked around to see where this was coming from didn't know at the time. Then I walked up to hear here's your ID rudely. Now I hear she has commuter problems & hasn't been able to register me. Meanwhile people have come in for check xrays an hour after me are being scanned. It's 2:15 & JayJay says be patient she can't register me bc her computer is still down. Doesn't seem down. She obviously was doing this on purpose ! Now she has told me she handed it off to a coworker to input. She can't w her computer. My god this makes me nervous. We are dealing w medical! Wow! read more

Due to excessive back pain my wife was given authorization to have a cervical and lumbar MRI. My wife's brief history with MRI's has not been good. She tried about a month ago at another facility and was claustrophobic to the point she couldn't remain in the machine for more than about 30 seconds. The staff there seemed rushed and was not willing to allow my wife to acclimate to the enclosed conditions. It was as if they didn't have time for her to catch up to this new experience as it might slow down their production for the day. We left without an MRI. So our Dr prescribed an anti-anxiety medication and we scheduled another MRI, this time with NorCal in Pleasanton. She was still quite anxious at the time we arrived, even while medicated. She took a second dose as the Dr suggested this might be necessary. The staff could see how this was affecting her and slowed down every step of the process, starting with JJ at the front desk. She was calm and clearly understood my wife's state of mind. She assisted us with the paperwork and gave us a little information about what to expect and allowed me to go into the MRI room so I might be able to help her feel more comfortable. The MRI tech, Mimi, could not have been more compassionate and empathetic as she noticed my wife's overt anxiety as she was being positioned on the table. The process started and again my wife asked to be removed as the claustrophobic feeling was overwhelming, even with medication. Mimi suggested my wife take a walk down the hall and breath and if she wanted to try again in five minutes she would allow a second chance. Mimi also suggested I touch my wife's leg while she was in the machine, which I did and this seemed to help considerably, as on the second attempt we were able to complete the process. Maybe it was the second dose of medication, maybe it was the staffs calm approach and allowing her a second chance, maybe it was the suggestion I touch her during this process, maybe it was my wife's determination to get this done already, whatever it was it worked. More than likely it was a combination of all of the above, but the bottom line is the staff provided an environment and direction that allowed it to happen. read more

After spending most of my morning listening to the waiting music of an imaging center in the South Bay, I was so grateful to call NorCal Imaging in Pleasanton. This is specifically due to the scheduler who answered my call, Sandra. This is a worrisome time for me and my family - calling and speaking to Sandra to finally get the necessary appointments made was a breath of fresh air. Competent and understanding, Sandra immediately understood the situation and handled the scheduling of multiple scans seamlessly. It was really wonderful to speak to a human who was very considerate of the patient and family experience! read more

Had my xrays done on a fractured or sprained ankle Thursday afternoon and still waiting till Monday morning a for the results. The staff are very friendly however they advise me that they don't have a radiologist who can read the result. Unbelievable! How can an organization like this exist and not be able to hire someone who can read your xray results that can even be read remotely. Defeats the purpose of the visit if you are in waiting forever!!!!!! I will certainly think twice before going back there for any xray or lab work. read more

Waited close to an hour...place was not very busy.....they took my insurance card and took half an hour to photo copy it. AVOID THIS PLACE....tell your doctor and front desk that they are the worst. Ask for someone else. read more

Coming to this medical building is like entering into a nice hotel. The office is clean and bright. The mammogram room is dim and keeps you calm while your boobs are getting squashed by the machine. The front desk is very courteous. Highly recommend this place over the one in San Leandro. read more

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They are extremely rude and uncooperative. Refused to x-ray my friend who had a doctor's order, due to frequent pneumonia. Doctor assured them that she didn't have Covid-19. After keeping her in an isolation room for ages, they refused to x-ray her. Some professionalism! If she *did* have it by then, they weren't going to be any *more* exposed by x-raying her! They need to be shut down! read more

Note that this is only for their billing department. We ended up sending 2 payments, which was our fault. 2nd payment was the end of February, discovered in March. Called. Waited a long time. Got someone who confirmed we double-paid. Said they would send us a check. Called in May to tell them the check never got here. They said they would cancel it and send another check. Called after a while to tell them the check never got here. They were very surprised, but confirmed it hadn't been cashed. They would cancel and send another. Called after another while to tell them the next check never got here. Obviously, they're not sending checks. So asked them if they could credit me via credit card. No problem, they just need to clear it with Accounting. That was a week ago. Rather than call them yet again, I figured I would spend my time writing a review first. Hate to give 1-star reviews, especially when it's not the whole facility I'm reviewing, but there's no way it should be this hard to issue a credit. If I were to do this with a payment to them, they would have referred me to a collections company by now, I'd guess. read more

I am very disappointed. The site says they take take appointments. The receptionist said they only take walk ins which I was. I was there during business hours and they refused to do my x Ray because their technician told the receptionist they have no more time until the end of the day. They should have been open technically for 45 minutes more minutes. They are opened only 9-5 pm and if one's work is before or after it's your tough luck. They also have no weekend hrs in such cases. If insurance would allow patients to go to many places for x rays it would not be so bad, but this is too limited when voices are limited. There was no compassion noted in the staff about my situation. There was no no offer to talk to a supervisor either. Several weeks later I still have pain, my insurance managed care provider, Toland and Brown said I had to get images there only. That's another issue. I returned And I was treated kindly, professionally, and swiftly by all the staff this time. What a difference. I would return there, but I still wish they had some extended and weekend hours. read more

Wow, it's difficult for me to muster the words to describe the absolute incompetence of this place. We were told we couldn't schedule until insurance approval, which was fine. When we were told we were approved a few days later, we went ahead and scheduled, and arrived on time for our appointment. After intake paperwork, we were told that the scan, in fact, wasn't approved by insurance and that we had to wait. Well then, why the heck did you tell us that insurance approval went through and we were able to schedule? The front desk staff are apathetic, incompetent, and the most unmotivated bunch I have ever seen. They gossip with each other about their inane personal lives, but when a patient walks up, they are oh so unhelpful. read more

I can not believe how unprofessional and rude the front desk is at this location. I was in the waiting room and they were talking about patient care on the floor using full names. They were extremely rude to patients. read more

The face of your business is the first person I talk to or greet. Make sure they are knowledgeable, friendly, and above all - professional. The same person I spoke with three times on the phone displayed none of these qualities, which speaks to the lack of management apparent at this facility. I never got a chance to meet the staff, but I will ask my doctor for another referral now. I will not be scheduling any appointments here. read more

I cannot believe the experience I just had here. My doctor ordered an ultrasound of my lower leg but the tech wanted to do my upper leg, condescendingly explaining to me that was the protocol. Then she said she would do something else "if I wanted to." When I tried to call my doctor to clarify what she needs for the diagnosis, the tech told me to leave because it was taking too long and they have other appointments. I was utterly embarrassed, and had to go out and get a refund for the hundreds of dollars I just paid. The tech then came out to the front and began chatting about my medical treatment with a coworker right in front of me! I was mortified. I will NEVER come back here! read more

Last week, I scheduled an appointment for today at 3 pm. When I get there, they don't have me on the schedule. The woman at the front desk looked me up by date of birth and told me that my appointment is actually 4 weeks from now - also a Thursday at 3 pm. I told her that no, the scheduler made a mistake and that it was for this week. There was nothing available, but she told me I could come back tomorrow. No "I'm so sorry for the inconvenience." Same thing when I called the scheduling line after I got home. When I got the same rude service and then told the person I wanted to cancel my appointment, she bubbly replied, "Okay!" I'll be going somewhere else where they treat people better and apologize for their mistakes. read more

I had to get an MRI done for my neck. But before my doctor would be willing to submit the referral she wanted something in writing stating I would be safe due to a plate I have in my arm. The techniques and radiologists at NorCal Imagining in Pleasanton were amazing. They were willing to help me produce the necessary letter before they even got the referral. They even had to call the manufacturer of my plate to get confirmation I would be safe inside the MRI machine. Great customer service, highly recommended. read more

Went here for the first time yesterday. My 11 year old son needed a x-ray which does not require an appointment. We showed up waited maybe 10 minutes and he was called in for x-ray. We were there less then 30 minutes. In and Out. The staff were super friendly. An awesome experience. The x-ray tech also gave us a CD of images just in case without even asking. So no need to go back for the films. Thanks again! read more

Front desk staff need to be replaced. I wonder if they ever read their own reviews!! Also, don't expect them to call back if you leave a message. I have serious doubts that anyone ever listens to their voicemail - probably on auto-delete at the end of the day. read more

Like other reviewers I wish I could give zero stars for the rude front desk person and 5 stars for the technician. I walked into the reception area of the MRI suite and I was about 2 yards from the desk when a blonde receptionist yelled out "NAME?". As there were other people in the waiting room, I assumed that she was speaking to someone else. I looked around and then back at her and she said "YES, YOU! NAME?" . I don't think I have ever been greeted by anyone in a medical office in this way before. Perhaps she should think about finding employment in another field if she can't muster up the energy to greet a person in a civilized fashion. But I have to compliment Manny the MRI technician. He was very kind and courteous. read more

Scheduler receptionists are all unfriendly, unkind and rude. They wanted to charge me upfront fee for a routine mammogram since my last routine exam was Dec 2017. I told them I checked my blue Cross insurance and confirmed that our policy was on a calendar basis and I don't have to wait exactly 12 months to do the yearly routine. I called my primary physician to change all my imaging requisitions to Pleasanton Diagnostic Imaging at Owens Ave and I am done with NorCal. I have vary bad experience with Norcal every time I schedule any tests. I will not go back to Norcal Pleasanton. read more

The customer service at the front desk is horrible. They didn't greet me or the other patient coming into the office and then they proceeded to ignore me when I walked up to the desk. I would understand if they were slammed but there was only one other patient in the office aside from me and my 7 year old. read more

I got here just before noon for knee x-rays and there was one person waiting. It's 1:20 and I'm STILL WAITING. A dozen or more people have come in after me and were before. Some of them were also here for knee X-rays. I asked at 1:00 and was told "You're next." I'm still waiting. I'll go all the way up to Walnut Creek next time. This is ridiculous. Update: They took me in at 1:25 after a wait of almost 1 1/2 hours. Unacceptable. The X-ray tech was great. She apologized for the wait before I said anything, which led me to believe long waits are the norm. She took all the ordered X-rays and was done in 5 minutes. When she handed me the CD she again apologized for the long wait. The receptionist who checked me in was friendly and efficient. Her replacement, however, was a bit on the surly side when I asked if was going to be called soon. All things considered, I'll go to another facility next time. read more

I paid $73.00 three times via Wells Fargo bill pay, and the payments were returned three times, they did then just send it collections.... Maybe they have been bought by a bigger company or something... read more

I've been using the Women's Center for years and I highly recommend them. I've seen different Radiologists and all are (in my opinion) competent, kind and personable. I smile when I think of the last person I saw. She was determined to get more breast tissue into that damn press just to out do her peers! No, I kid. But she did smash them more than anyone else I'd seen. And you know what? They all have warm hands. Yes, I recommend them. read more

Was on the fence about getting my mammogram this year. NorCal has always been great but in this COVID time they failed! NO routine temp checks on patients, no additional filtration systems in those tiny rooms and not even sure mamo machine was sanitized between patients! Laundry bin was full and not covered! Tech was nice and this time my exam was really quicker than others in the past... good or bad??. read more

Wow! The ladies that work the front desk are AWESOME. Very kind and very fun. The whole experience, except for the MRI itself, was fabulous. Would always want to return here for any type of imaging. Great job! read more

I have been coming here for years and years and they are always on top of everything. Super friendly in and out every time without any issues. I have been places where you need to do your complaining this isnt one of them. read more

Most unorganized group of people as far as staff to patient communication. They call to schedule your appointment and then when u get there it's actually a half hour later than the time they told you. So my appointment is at 5 and then I find out its really at 530..unbelievable. too bad it's the place my insurance will cover or I would have just Walked out. read more

I was here today for the first time what a great place I had to do a biopsy and just love the people that helped me so professional Sheila was just fantastic and also the doctor to bad I don't remember his name i definitely recommend this place thank you so much again for making me feel that everything is going to be ok! read more

Never have entered a medical facility where the receptionists are the most rudest, egotistical, sarcastic and non-caring people I have ever come across. The two girls face would crack if they tried to smile. I will NEVER go to that place again! I just hope that someday they are treated the way they treat patients. No compassion what so ever. read more

This place is so much better than the one in Fremont because at least they keep their word on appointment times. Because at the Fremont location I would call to make an appointment and then subsequently show up to my appointment only to be told that my appointment doesn't exist. This has happened multiple times. This place if you call for an appointment and you show up you are in their system. The ladies at the front desk are super nice too! read more

I went to NorCal Imaging for a mamogram last year. The facility is very beautiful and clean. During my visit I have had the pleasure of meeting Dr. Jain and she made the process very easy. She is caring and very informative. If you are a little nervous about getting this procedure, call Norcal you won't regret it. read more

The imaging staff and service were excellent. I got my MRI and MRA done in a timely manner, the radiology tech was very informative and considerate throughout the process, letting me know what was going to happen and why and ensuring that I was comfortable. My problem is the billing staff at the location. They did not get back to me as promised regarding my pre-authorization so when I checked in for my appointment, I asked again. I was told that it was fine so went ahead and got the imaging done. Now, I've received a claim denial for the 4.9k this cost. Upon calling NorCal Pleasanton's off-site billing, I was told that it was billed without indication of pre-auth and to call the Pleasanton site. Upon calling the Pleasanton site, I was told to call the off-site people and there was no sense of responsibility or empathy to help me work this out. Obviously, I would have gone to Canada or something to get my imaging done if I knew that it would cost me that much!!! read more

I've been coming to NorCal Imaging for over 10 years, and they have always done good work. But when I was diagnosed with cancer NorCal went above and beyond for me. Due to the severity of my cancer I had to be placed on a clinical trial at Stanford. As part of the clinical trial, I have to have CT's done every 3 months, and PET scans done every 6 months. My PET scans in particular have to be done on a certified CT/PET scanner. Before starting my clinical trial, the only certified machine in the whole bay area was at Stanford Hospital--which of course my insurance wouldn't cover. I called NorCal and explained the problem to them. NorCal then decided they would get their machine certified for me and future clinical trial patients. They went through weeks and weeks worth of work and staff training to get their CT/PET scanner specially certified for clinical trial imaging. I am so grateful for all their hard work to that end--especially Eric and Greg (the CT/PET scan technicians). As a cancer survivor, I've had to have CTs, PET scans, MRIs, mammograms, bone density scans, and X-rays performed. I've gone to NorCal for as many as I can, as each person I've worked with at NorCal has been very kind to me, took my pain levels and comfort into consideration when positioning me for scans, and remembered me whether they worked with me only twice or over a half-dozen times. As I have a complicated health history and need to keep detailed files for Drs, I'm so grateful that they are willing to burn me a CD that day of the scan. I will say the only drawback to NorCal is that they are a very popular imaging center, and as such are subject to the occasional rush and long wait time. This is mainly an issue for X-rays which are not scheduled, and are done on a "first come, first served" basis. I haven't found this to be an issue with scheduled procedures like CTs, PETs, MRIs, mammograms, and bone density scans. If you do have to go in for an x-ray, I've found that if you can go before 3pm--before school lets out--the wait times are often less than 10 or 15 minutes. read more

The worst continuous headache following a Mid Back MRI. When I called the first time, Jeremy was courteous and listened to my concerns but when I called back again to follow up on why I am still having these headaches, I was told to leave my # and no one has called me back. I don't believe they followed the proper procedures during this MRI as my head and body were not placed correctly inside the machine as I was also moved back and forth multiple times during the test. I strongly don't recommend this place. read more

I had my MR I here for the second time and this place is cold and I'm personal but they are edition. I think the mi machine is louder than I remember it but they were on time and they were pleasant. Would recommend read more

Um, it is so very hard to find any of Andrew A.'s comments genuine as they come a full 18 months AFTER posting the original review. That combined with the fact that SEVERAL responses by 'Andrew A.' were posted to Yelp! JUST TODAY. Clearly flag this as nothing more than a Public Relations move more than any concern for their patients (i.e. - customers!). Bottom line starting to feel a pinch from all the low reviews?? Original post stands -- Administration at NorCal Imaging could care less about efficiency and patient care. Sad. read more

I have been here three time this year alone up until now I have had an "ok" experience. I scheduled an appointment for 12/31, when I made the appointment the woman I spoke with informed me to arrive a few minutes early because there was a prep I needed to take first. I get a reminder call on 12/30 informing me I need to pick the prep up that day to take in advance. I work 50 miles away so this is not an option with 5 hours notice. This detail would have been helpful at the time I made the appointment two weeks in advance especially since the prep was mentioned. I inform her I am at work and this is not possible and ask: why I was not informed of this when I made the appointment. She did not have an answer and I did not have two hours to spare to drink it when I arrived at 8am the following day so I had to cancel the appointment. I called back on 12/30 at 4:24pm (on my break at work) to reschedule the appointment, knowing they are open until 5pm. I get a message to call back during regular business hours which are then given on the recording saying until 5pm. I hit 0 to talk with someone and I am informed the girl who does the scheduling needed to leaving early today so I will need to call back on Monday. I asked the question: no one else there can help me? The answer was no, you will need to call back on Monday. I am at a loss...I am a manager at my place of employment and when I am out of the office or anyone for that matter we can still assist all of the customers. So the appointment process comes to a stand still because someone wants to leave early...? Nice way to run a business. Needless to say I won't be calling back on Monday or ever! I will also be filling a complaint with my medical group. read more