I consider Rack as the sales and clearance section of Nordstrom. Imagine visiting Nordstrom but shopping only on the clearance section. The prices are still expensive but its 30 to 50% cheaper than shopping at Nordstrom for regular prices. This shop has huge selections for women more than men so I usually drive to this place quite a bit when wife wants to buy something. I have occasionally found some good dress shirts on a great sale for men. You can also score some good deals on the shoes here (not every time but occasionally). The store is well organized but on weekends it gets busy with long checkout lines. read more

So disappointed in the customer service at Nordstrom rack. I tried to return a pair of Mini Melissa shoes I bought for my daughter as a Christmas present which broke the first time she tried them on and walked around the house. The shoes cost $45 and they refused to return them even though they were unworn and clearly had a manufacturer defect--they said you have to call Haute Look. Well that is a new one. They cited their 45 day return policy but that should not cover defective merchandise. Why should the customer suffer the risk of loss for defective merchandise? At $45 a pop this is a mistake I will not be making again and I will not be shopping at the rack. Did I mention I sat on hold for 45 minutes with Haute Look only to be cut off as soon as the supervisor finally got on the phone and they failed to call me back? Beyond frustrated. I can't even resell these shoes because they are completely defective and can't be worn. I will continue to call until I get refund because this is completely unacceptable. read more

Found some shoes for a great price! Only to be told that they need to check the prices on them as "they couldn't find them and needed to be reticketed." I definitely believe I was racially profiled as the person before also scored a deal and they weren't a person of color. read more

Plan to wait in line FOREVER!!! Their customer service moves at a snails pace, and I was just in line for a return. This isn't the only time I've experienced this painful experience. Think twice before going there! You will waste nearly 20-30 minutes of your valuable time waiting and waiting and waiting!!!! read more

30 people in line and 3 checkout staff. Also new, "no return or exchange on red tag items. The Rack has dropped off a cliff from where they used to be with customer service. Also so many items here are junk that you'd never see in the Nordstron Store. A sorry fall from Grace. read more

I bought my daughter a pair Birkenstocks for her birthday. Unfortunately they were too large. I had the receipt and tried to return them today. The store said it was past their 90-day return policy. I explained I was holding them for her birthday and was returning them literally on her birthday as soon as she tried them on. It was 12 days past the 90-days. The shoes were never worn. The manager, Liz, would not offer an exchange or store credit. Nordstrom was once known for their excellent customer service--apparently not anymore. They don't value a long standing credit card customer of 30-plus years. Truly appalling for store that once put their customers first. I will think twice before purchasing anything from here in the future. read more

This particular review has nothing to do with the store itself, as I love shopping at this location and have never experienced an issue prior to now. This review is in regards to an employee who needs to work a little harder on his customer service. The younger, slender gentlemen to whom I believe another employee referred to as "Chino" or a similar sounding name, should review the doctrines that Nordstrom has come to be known for in regards to their level of customer service. In short, I purchased a Nordstrom-brand shirt off of a rack that was clearly labeled "2 for $24" and in smaller print under that "$12.97 each". Seems like a simple and clear concept to follow. I brought my shirt to the cashier, a nice older woman who was very helpful, and she proceeded to ring me up. I wasn't aware that the shirt I brought up was missing a tag, so she sent someone to go get another shirt to complete the transaction. For whatever reason, 5-7 minutes passed and there was no sign of the employee, so I told the cashier that I could walk over to the rack, which was in my line of sight from the register, and bring another shirt, albeit a different color. I proceeded to do so, and the employee she had sent to fetch a shirt, returned as well and stayed by her side. She began to print out another tag so that she could complete my transaction (so the shirt I was actually buying had a tag and proof of purchase I assume), and when she asked the employee next to her about the cost, he said "$13.97". To my surprise, I looked at the tag of the shirt I brought to her and sure enough it did say $13.97 each or 2 for $24...a different price than the sign that was on the original rack. I proceeded to tell the cashier that the sign said $12.97, even though the tag said otherwise. After having to repeat myself because the employee looked confused, I said "I don't really care, it's only a dollar difference, but I just want you to know that the sign on the rack says $12.97 each, not $13.97. The employee looked at me and said, "well yes, it's $12.97 if you buy two, but since you're buying one, it's $13.97". WHAT?! Um, actually if you buy two, it's $24.00, not $25.94 as your logic would have just implied..... He proceeded to go on and say something like "If you go to a different rack, like accessories or bathmats, you'll see that we do a lot of buy 2, get this price...blah blah." Annoyed at this point, I looked at him and said "I understand the concept of purchasing 2 for a certain price and having to pay more if you buy just one, what I am telling you is that your sign says a price, and your shirts on that same rack say another. I just want you to know that in case another customer comes up and complains that you are charging them a dollar more for this item, when the rack clearly says it's a lower price", He just looked at me and said "O....KAY" in quite a bitchy tone and walked away. The older cashier seems embarrassed by the exchange that just happened and was clearly apologetic. She understood what I was trying to say. Before she handed me the receipt, I saw the other employee standing in front of the sign for an extended period of time, just staring at it. Was he confused??? End of the day, it's a dollar...that I could care less about. Regardless of if this kid was either too proud to admit that the price on the rack was different or possibly too stupid to understand what I was trying to tell him, he shouldn't have resorted to the immature, bitchy reply and walk away. Again, even though I don't care about the money, you could have honored the $12.97 pricing to quell the situation. Anyway...still a good store and have always encountered other employees with better customer service skills, but I will certainly avoid that guy's register in the future. read more

Just about anyone knows that Nordstrom Rack offers greatly reduced prices vs the full retail prices at Nordstrom proper or other higher end department stores. I've been to this new store a couple of times now, once within the first week or two of opening and it was a madhouse! The second time was just the other day and like most NR stores it was busy, which is good for them of course. The selection was great the lines were very quick at the cash registers which seems to be my typical complaint with NR, perhaps they are staffing heavier than other stores in anticipation of being busy, maybe it's because Christmas is around the corner, who knows... what I do know is I was pleased with my experience. read more

I thought this place was much better than the ones I see at home (I'm from out of town & had to take advantage of the 0% sales tax in Oregon) bought a couple of things, well a lot of things lol. A jacket, top, flip flops, flats, and a really cute everyday black bag!! All were a steal, so I'm definitely glad I came and was able to find items I liked. read more

Every employee I came in contact was rude, it was a mess and unorganized. After hours of selecting a few hundred dollars worth of clothes for my daughter, there was some sort of mistake with my nordstroms card, the cashier and even the manager weren't helpful and refused to hold my items until the next day. I won't be back now either way. Not worth the discounts! I now have a pretty disappointed little girl. Not cool. read more

This is a hard store to go to if you're looking for a very specific item. Like, for example, you're probably not going to find your "perfect sundress" here. But if you're just browsing or picking up some basics then it's a good spot to check out. I think the handbag selection is sub-par, personally. But for "designer jeans" and really any type of shoes, they're a good stop! read more

Gotta love a deal but does that mean horrible service? Literally 25-30 people in line and two registers working while two others chat and re-tag things. We can hear paint dry but no one is concerned about customers moving along. I've had similar curt attendants in the dressing room chatting and not stopping to address customers. I would think anything linked to Nordstrom's would carry some of the nordy service pulse. read more

I buy nearly all of my clothes from Nordstrom Rack, and this location is huge and well organized for a Rack. It can get pretty busy, though, so try the Hillsboro/Tanasbourne location if that is a problem for you. This Rack is great for designer denim and fitness apparel, though you can get great deals on all items if you look on the clearance racks. The staff is moderately friendly, but it's certainly no Nordstrom. For the discount, though, I'll take it. read more

The selection isn't bad but the service is horrible. They aren't friendly and the line to check out is always super long. They have the people in green that can check you out on the spot, but try finding one that's willing to and not "too busy with something" (aka LAZY)! Awful service for being a part of the Nordstrom family... read more

This is an pretty decent Nordstrom Rack. I find that there's a slightly smaller selection than at the Tanasbourne location, bigger than downtown Portland's, but still highly organized. I usually come here for sale accessories, tops (junior's and women's), sometimes shoes if I am lucky enough to find some that don't make the wallet cry. It's awesome if you have the time to really comb through clearance, because sometimes you WILL find something so worth the time--e.g., Nike windbreaker for $11! Also--CHEAP UNDERWEAR. Service is very good. I did really appreciate that they had no-line checkouts at random points throughout the store during the holiday season rush--not sure if they have that still? Huge parking lot serving the entire mall center, but warning: it CAN get pretty crowded, especially in the mid-afternoon and weekends. read more

I love the rack and always will but today's customer service was lacking. The employee was "helpful" but attitudeeeee for being so helpful. It wasn't any busier then normal. I love this location because it's so nice but will think twice to drive out there. I also won't recommend it again.. Go to clackamas instead. read more

Slice of heaven! Visiting from Cali where I don't have many good options. I knew I had to make it a point to come here. And so happy I did! After a bad experience at the Nordies in the Washington Square mall I decided to check out the rack. So happy I did! amazing prices, very clean store and staff was very friendly. Night and day from the snobs at the regular Nordies! read more

This place is golden. It's so much more organized than the store in Downtown Portland. It's clean, spacious, and has a great selection. Definitely my default when I'm in the mood to shop! read more

I stopped by today during lunch to get my slacks tailored and Natalie C. Assisted me at the cashier. She displayed truly exceptional customer service, professionalism and patience with me. I hope Nordstrom looks to promote her in the near future as she is obviously a tremendous asset. Keep up the great customer service! read more

Love this Rack location! Huge selection of fabulous clothes. Great prices on designer denim, cute tops, and dresses. I went on opening day and it was outrageously crowded, but I have been back a few times and is rarely crowded. read more

Love the new home decor in the accessories department. I love shopping at the rack whenever I'm looking for name brands for amazing prices.

I stop here several times a year when I am in the area. I can't speak much to the clothing or accessory selection, but the SHOES are always plentiful and in great selection! I always leave with at least 2 pairs. At least. ;) read more

Horrible customer service. Condescending and rude. She then proceeded to tell me she is the manager after I asked to speak to the manager. She must hate her job. read more

I went into Nordstrom's Rack today and was surprised at the ammount of shoes they have and since i love shoes i was happy to see so many. The ammount of Nike shoes they had was a little disappointing but i will definitely be back. read more

This place has an awesome selection of perfume and clothes but are lacking in boots and shoes. Overall its a pretty good place as long as there isn't a 20 min lions that they usually have. All in all its a good place to go. They Aldo have a decent selection of designer clothes, perfume, and watches read more

Fabulous Rack! Tons of designer jeans in stock. Great women's and kids shoes selection. Clean and organized. Handbag selection was just okay when we shopped. They did have a few Marc Jacobs bags that were nice. Lines were short and we got thru quickly. We shopped on a Sunday morning. I will stop here again next time we visit :-) read more

Seriously the crappiest customer service tonight. Employees talking on cell phones and two different girls with mobile check out devices refused to check me out and told me I should go wait in the (super long) line. Not coming back here. read more

Ok, I know their return policy is they will take back any unworn clothing. But I had only worn a pair ONCE and the manager was like "oh yeah these have DEFINITELY been worn" but they looked totally fine just had a little dirt on the bottom (which by the way I have DEFINITELY seen shoes at the rack that have been worn before) worst customer experience here. Usually it's fine, but wow. I'm shocked. Won't be shopping here anymore! read more

I have gotten so many great shoes (Dansko, Born, Sanuk) on super sale here. Not to mention great deals on dresses, blouses, skirts, scarves. Great selection, great bargains! read more

This a really nice looking location compared to East locations but the service is better at the Tanasbourne location. I also feel like I find more and better product at Tanasbourne. Still worth the hunt though. read more

I'm disappointed. I just learned that Nordstrom Rack changed their return policy. Anything older than 90 days can no longer be returned or exchanged, even with a receipt, even for the lowest price in their system. Being a long time Nordstrom loyalist, this makes me think differently about shopping there. Always thought Nordstrom had my back if there was ever a problem. I've never distinguished between Nordstom and Nordstrom Rack in terms of merchandise or service quality. I've been a loyal shopper at both because of what Nordstrom stood for as a premier retailer. It is a rare occasion that I return anything, let alone months later. In this case, I discovered a pair of boots in my daughter's closet that we purchased 5 months ago and learned that they were too small for her. They had never been worn and were lost in the shuffle. Upon attempting the return with the receipt and price stickers in tact, the return was refused and I walked out with a pair of $70 boots that will never be used. No willingness to make an exception for a valued customer. It was handled well by the manager, yet nonetheless extremely disappointing. I'm not one to ask for favors or exceptions but I also believe in the power of true Customer Service. Now this experience sits with me as a negative, where it could have been another huge positive vote of confidence that kept my dedication to Nordstrom for the long haul. read more