The best service I have received in a long time and I found the perfect dress for my daughter's wedding. The sales person was absolutely amazing. read more

This was my first time visiting this particular Nordstrom Rack. I was very pleased with my visit and walked away with a new Kate Spade handbag and a sweater jacket. Nice selections and great values! There was a long line at the checkout, but with the numerous cashiers available, the wait wasn't bad at all. I look forward to coming back to find more brand name deals! read more

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Since the Nordstrom family sold the company, my experience has changed drastically. As a fourth generation Nordstrom cardholder and loyal customer, I expected consistency in customer service. Unfortunately, restrictive return policies and an uncomfortable dressing room experience where I felt scrutinized have diminished that premium feel. It's truly disappointing to see this shift after such longstanding loyalty. read more

This is a good Nordstrom Rack. It's huge and always well-stocked. One of the best places in the area IMO for stocking stuffers and small gifts. Great shoe selection too. I do find that I shy away from clothes shopping here usually because there is so much stuff and it gets kind of disorganized and I get overwhelmed. Not to say they don't have good deals, I just don't have the bandwidth to deal with it. The lines around Christmas time are crazy long, but they have a ton of cashiers working and they go really fast! read more

I had a great experience at Nordstrom Rack today thanks to Juniper! She was so friendly, welcoming and genuinely kind. She made checkout quick and easy while making me feel like a valued customer. It's rare to receive customer service this good and Juniper truly went above and beyond. Nordstrom Rack is lucky to have her on their team! read more

This place always has every size, I am looking for. I come here for the basics, jeans, shirts, socks.. From September 1 to January 20. This place is going to ramp up. It's going to be packed so plan your shopping accordingly.. Also the whole mall is getting a makeover and they're doing some pretty big moves taking out full on buildings so it should be pretty cool or at least different by this Christmas. read more

The customer service and lines here are not great. Additionally, the store and shopping center is not great.

I gotta say this Nordstrom rack is a bit overwhelming for me. I went in to make a return and the line was soooo long I was a bit intimidated by it so I figured I would shop around so I didn't have to get back in the line again if I were to buy something. It's a little hard to find people working here too like if you have any questions or need some help. I mainly go to the rack to look at the shoe section as it is the most organized area compared to going through racks of clothes that are a bit of a mess...I love the rack but I gotta say this one is probably my least favorite location in San Diego. read more

NORDSTROM RACK @ MISSION VALLEY Great spot that's easily close right off the exit. It's close by many delicious restaurants and has easy and free parking. I really enjoyed stopping by here as it however can get a bit crowded but there is a lot of goodies to find. I found a $16 beach towel that was great quality and on sale. The customer service could be worked on, they do take a while to get to you. Overall great finds! read more

Big store with a wide selection of shoes and clothing for men, women and children. Great value on name brand items. The checkout line moves quickly. One person helped me find prices and stock. Very friendly. I usually find more than I need. read more

Not a terrible store apparently to many, since it's always crowded. Busy and bustling all the time with long checkout lines too. This may challenge you as it does me. And also not the typical Nordie's crowd here either. Less pretentious maybe.. Everyone wants a deal or a bargain or some sort, don't we? As for me, I have never really found anything without paying basically full prices. They are discounted, so say the tags, but many seem overpriced to me. Example= $90 pants for $69, $60 shirts for $45. I have found some cool preppy Nautica shoes here at least for a decent price. This was one of the few good finds here. I feel like it used to be easier to find values before, and the last year or so not so much. But overall, anyways limited selection for me on everything as I wear common sizes. The lady likes coming here though, for clothing and shoes. I would say however, that it is worth popping in here now and then to check it out what they have. read more

This store always has great things in it. Men's shoes are always better than most places I go. Whoever runs the shoe department keeps it looking great. However they must be magic because I never see any workers in that department. I can't force myself to dig through the clothes I guess that says it all I don't want to feel like I am at a high end rummage sale. However I must be the only one that feels that way because the lines are long every time I have been. Don't attempt on your lunch break read more

I Love this store. They always have great prices. They have a large selection of men's and women's clothing and shoes. You will always find good brands here. They have a small selection of baby & children's clothing, small selection of toys, jewelry & hair accessories. They had some Halloween decor for sale if you are still looking and they are starting to bring Christmas supplies out. The lines are normally long here but the line moves fast. They have shopping carts, the store is really organized. I just wish they would vacuum or sweep all of the globs of dust balls out of the fitting rooms. Staff is polite. read more

Nordstrom Rack - Department Stores Near Me - San Diego, California

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Absolutely the rudest customer service ever at this. Nordstrom's rack do not shop here. I was just trying to return something and it was 30 days but they said it was 31 so I had to get a gift certificate. Had I known it would've been that difficult to return. I would've come yesterday. The girl that was helping me was extremely rude and actually had to step back because she thought I was being difficult which was not true. I am so mad right now. I spent so much money at the store that I'm never shopping here again. read more

The whoas and frustration ofhaving to return clothing items, when my husband refuses to try on clothes before purchasing them. Had to return and hopefully replace two pairs of shorts that are in his size, but the brand and cut was too snug on him. Not the conventional entrance I was expecting for this store. We weren't going back to the San Marcos store at all, so our search at least is within 5 miles of downtown SD. A staff took us over to the check-out and we were in and out quickly and easily. read more

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If you're looking to save a few dollars, Nordstrom Rack is the go-to store for Nordstrom merchandise and name brand fashion. See the pretty pink Free People loungewear in the photo? Well, Nordstrom Rack carried the set in Spa Blue. I purchased it, just loved it, I knew I would need more, but alas, only the top in Spa Blue was still available. Ok, well bought it! But I still needed another set of the lounge pants and Nordstrom Rack had sold out! I decided to Google search and although Free People's website marked this style as "no longer available" to my surprise, Nordstrom offered the same style in this gorgeous color. So here I am at Nordstrom Rack, picking up the set I purchased online from Nordstrom yesterday morning (Sunday!) FREE of shipping charges. Nordstrom prices from my experience will always be higher than the Nordstrom Rack inventory, and I am not sure how they decide which items go to the discount storefront, but possibly sizing or color overstock. The cute bloomers are made by Free People, work beautifully with the longer lounge top, and are generously sized. The pink top skims the middle section of the bloomers giving this matchup a very feminine appeal. These were for sale at Nordstrom and Nordstrom Rack. Don't forget all of the accessories you may need to embellish your new looks:sunglasses, purses, makeup, skin and hair care and SHOES! Today there were so many shoes, and while looking for sandals I noticed a huge selection for women sized 10 1/2 to 12. Most were sneakers if every color and style in size W11. Great customer service even though the store can get quite busy. Parking lot. Soft drinks and snacks for purchase at checkout. read more

Nordstrom Rack - Lounge set by Free People:) - Department Stores Near Me - San Diego, California

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I was working in the mall next door to this Nordstrom Rack and when my friend and I were done working, we decided to stop by and look for a couple things. I really had nothing I needed but somehow wound up leaving with three new sweaters and two shirts. They had great prices and with the weather getting colder, it was the perfect time to stock up on some warmer clothes! read more

This place is run by scam. I purchased a blush and tried it. Then when I tried it, it made me look orange. So as per Nordstrom policy, you can return any item. When I came to the store they told me you can't return it. I wasn't even informed by the branch I purchased it from that it's unreturnable. The receipt even did not state it's unreturnable if used. The manager did not let me return it and I had to go to the other branch to return it. I'm not wasting my money on the trash makeup. I don't recommend this place for purchase. Go to a Nordstrom or another Nordstrom rack. read more

I had the most wonderful interaction with an employee last week and I have to give her the credit she deserves here. Tiffany, the manager at this Nord Rack, went absolutely above and beyond when I was mischarged for a jacket and only realized it the day I took the tag off and happen to wear it into the store to return a few other things from the same purchase. When looking at my receipt in-store, I saw the discrepancy, and raised it to my cashier. Tiffany came over and I explained the situation, and she said that she could adjust the price for me if I sent her a photo of the tag when I got home (without having to come back into the store, which was a huge help). She told me what time she was working until, and even gave me her personal cell for me to send her a photo of the tag to resolve the issue. I came home to see that the trash had gone out so I didn't have the tag anymore, and was panicked since I got laid off and every bit counts. I texted her to let her know the situation, and asked if I had any options. She was able to look it up and adjust the price for me, crediting me for the difference, and do it all remotely so that I didn't have to come back into the store. It took a number of tries to get my account info through her system, and she was so patient throughout it all. It honestly made my week for her to be so wonderful throughout the process and willing to help me with the situation. I've had a few bad experiences with Nordstrom Rack's customer service for returns in the past (e.g. they would only give me credit for a return when I had a return date wrong, and it was a very large sum, and a few others like that). This is especially disheartening because I am a really loyal shopper there and that is evident from my Nordstrom account. Tiffany was the opposite of this - understanding, helpful, and proactive. I can't say enough good things about my interaction with her. The Rack needs more managers like her! It really changed my perspective for the better on Nordstrom Rack customer service that they hired someone like her. Thank you Tiffany!! read more

They says a discount store. Unless you're a very wealthy wealthy person, you cannot shop any of their designer clothes there. Absolutely ridiculous. Of course I like it that they're more organized now and they do have a small section for clearance lower price. I'd rather shop at Temu however their prices are going up because of the terrace. But I got in on the windfall I spent about I'd say $800 and I got a wardrobe worth by 4000. I decorated my whole house for under $4000. Now there's a company, it takes back anything within 90 days as long as you have the packaging. But the quality is wonderful. I got some of the best quality. I got emerald green evening bag just a clutch with a beautiful rhinestone clasp not as big as a 57 piece and I think it was $15 ridiculous. So don't go to Nordstrom's rack you can try Temu if there's still you know you can still find things but they are going up in price and I I had bought a mirror one of those mirrors and has it's fine on one side handheld and I got it for six dollars now they're up to 8. But I think in the stores they're like $ 12 plus here and it's all free shipping. Don't go to Nordstrom's rack read more

Great customer service by all the employees. Quick and professional when checking out!

Honestly the worst location in San Diego. There's a palpable bad energy there- employees looked like they visibly hated being there and interacting with the customers. read more

Great Nordstroms Rack. I like this location and they have a great selection and really good prices. The mall has gotten a lot nicer too read more

Nordstrom Rack - Department Stores Near Me - San Diego, California

Disgusted by the interaction I had with employee Patty today. Despite "return at Nordstrom rack" being an option when I submitted my return of items purchased at Nordstrom, Patty acted as of I was doing something wrong. Embarrassed me in front of a huge line of guests. Acted rudely and aggressively. Was very condescending asking if I heard and derstood what the cashier had said about my refund as if I was a child, while staring at me aggressivly. This is the second time I have been taken aback by the atrocious customer service in this store. If you dont want to accept Nordstrom returns, take it up with corportate read more

Every time I go to this location; and as soon as I enter the store, it smells like a thrift shop. It smells old used merchandise. I think the management should check their ventilation. Anyways, I noticed most of their merchandise are imported from ROC. Their pricing now is a lot higher than before COVID pandemic. Some staff are helpful but some are arrogant I think management should be attentive also in maintaining the store cleanliness and orderliness. Buying/Shopping to this "Second Hand" (smell) store doesn't come inexpensive, it's still pretty pricey. read more

Seriously, what happened to customer service? What service, seriously? It was fucking ridiculous. I went to the counter to ask if they had any dress pants in bigger sizes for a wedding I'm attending in April. The girl I spoke with was named Daniella. Right from the jump, I was addressed with unnecessary behavior and snarkyness. I felt uncomfortable and targeted. She clearly didn't care about helping me and was acting like she had much better things to do. I forced--and it really did feel like I was forcing-- an answer out of her and left to figure it out myself. As I walked away, she was laughing with her other co-workers while looking at me. I left the store before I found anything, feeling shitty and put down. I never want to shop at Nordstrom again. read more

Great value nice clothes. Friendly staff. The clothes selection was not very wide but overall for the price I found a few good shirts.

Depending on location it's is quite pricy. Didn't interact with employees. Seem they high decent quality.

Money can be difficult to earn. So it doesn't make sense to pay full price for something if you don't have to. Of all the stores that offer designer brands for less like Ross, Marshall's, TJ Maxx and so forth, Nordstrom Rack is my personal favorite. The store seems to have the best selection of clothing and shoes. I like the way that they organize the store. It seems to be much easier to navigate and search for the clothing items or shoes that you want. The store is usually pretty clean and organized. I am not a shop-a-holic, but prices seem comparable to the other stores for the most part. They seem to have a wider selection of brand names also. I like shopping on their website as well. The layout is nice and interface is user friendly. I like that we can return things to the brick and mortar store if there's an issue with the item(s) ordered online. Service here tends to be very good. Have never had an issue with purchases or returns. My wife shops more than me, but once in a while I'll accompany her here. 4 / 5 - Clothes, shoes, etc 5 / 5 Service 5 / 5 - Cleanliness 5 / 5 - Overall (rounded up) read more

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I ordered some pants from Nordstrom in Thousand Oaks CA but when I actually tried the pants on I was in San Diego and they didn't fit. I had some extra time that night, so I stopped in this Nordstrom Rack to do a return. I had to wait in line for a fair bit, as there were multiple people ahead of me and not enough staff at customer service registers to make it go fast, but when it was my turn, I was pleased with how friendly and knowledgeable the young woman who helped me was. I bemoaned how the pants were the exact same brand, cut and size of a pair I already owned, but the pair I owned fit me and these other three were all too small. She saw the brand and commented that this was not an uncommon problem with this brand. She was sympathetic and helped me quickly with the return. I didn't have time to do more than quickly scan the front of the store for interesting items, but what I saw was clean, well stocked and the clothes were attractive and interesting. Parking was pretty easy and the place was easy for me to find, even not being familiar with the area at all. read more

It's one of those stores that you simply can't visit with a specific item in mind. The shopping experience tends to be somewhat chaotic, so it requires a bit of patience as you navigate through the myriad racks and shelves. Personally, I must admit that I often find myself lacking the patience needed to thoroughly explore the extensive selection of clothes. However, on the rare occasion, I stumble upon unexpected treasures, like a perfectly fitting pair of jeans, which is undoubtedly a cause for celebration, considering the savings! For me, the real gems in the store tend to be in the jewelry and makeup sections. I've had the pleasure of discovering products from reputable brands like Too Faced and Stila at a fraction of their regular prices. This element of surprise is an exciting aspect of each visit, as you never quite know what fantastic deals might be in store. Let's not forget the fashion realm either, where I've uncovered a few striking pieces from the Betsy Johnson collection. These discoveries bring a sense of satisfaction that goes beyond the price tags. But what really deserves a special mention is the splendid array of shoes on display. The sheer variety of styles and designs is a true delight for any shoe enthusiast. The best part is that my wallet remains relatively unscathed after indulging in these stylish finds. The combination of affordability and an extensive shoe selection makes it hard to resist perusing the shoe department during each visit. In essence, this store offers a unique and somewhat unpredictable shopping experience. It may require a bit of time and patience, but the potential for fantastic finds, especially in the jewelry, makeup, and footwear departments, is worth the occasional treasure hunt. So, I encourage you to venture in, and you may just discover some remarkable items that make the adventure all the more rewarding. read more

The best Nordstrom's Rack I've ever been to. The store is very clean and has a great selection! Size 10's were had to find in Women's Clothing. I think it's a popular size in Temecula. Great prices and many designer choices. I love this store! read more

I just want to give props to my wonderful sales staff/cashier Marleena. She went above and beyond in her helpfulness processing my order on a recent visit. I ended up buying a whole new wardrobe online and had numerous returns. I saw Marleena there & I waited for her register to be available. It was a long transaction and she managed every detail perfectly. This woman will not make a mistake on your order (like many have in the past). She is also very personable and uplifting. She is a treasure to your establishment!! read more

Came in, they had some good deals. Came in during the Christmas holiday, and got a few things. After I gifted the present, turns out it was a wrong size. I came in to do a simple exchange, but they made a whole ordeal out of it. I was upset about the experience. The selection here is ok at best, but the service needs to be improved on read more

Ok, so we haven't been in this store in over two years because last time we had to return one of the many items we bought online, the manager was so rude about their new return policy; we were so embarrassed we just left and haven't bought anything online from the Rack in over two years. I recently decided to give them another chance and bought a couple pairs of shoes online. Unfortunately, I have to return one of them. When I get to the store, I find out they no longer have a separate counter for returns, so I am forced to stand in the crazy long, line with all the Christmas shoppers just to return one pair of shoes. I guess I won't get to do any shopping that I was planning on doing while I was here but I have plenty of time to leave this long review. Very poor management. read more

This is absolutely ridiculous there are three checkers and the line goes all the way back to shoes nobody cares this is a company that used to care about its customers more than anything I'm in Nordstrom's rack and I even called the manager and he said I know we're understaffed but that's not even it the employees look worn out exhausted the line goes all the way back to soes...there's probably 150 people in line with three checkers this is just horrible terrible poor management people are walking out of line so stupidI just thought this was a much smarter company maybe this is why they're closing stores read more

Nordstrom Rack - People are walking out of line the line goes all the way back to shoes there's only 3 checkers - Department Stores Near Me - San Diego, California

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It is a shame this location has gone so downhill! I don't have anything really bad to say about the inventory and cleanliness itself. The customer service here is truly APPALLING. At the register I was helped by Tamia. She helped my mom first, she was less than pleased and mumbled everything. Whatever, it was hot and crowded I get it. She asked for her Nordy number and my mom provided it. Then it was my turn, again solemn attitude. I don't expect cartwheels or even care for small talk or a smile. She blurted the total and I asked can I provide my rewards number? I was spending just shy of $100, I wanted my rewards. She scoffed and I gave it to her. Usually I'm asked to confirm my email or how I want my receipt sent to me. She didn't ask. When I ask she email it to me, she said no and handed me a printed receipt. Like? Excuse me? I didn't have the time or the patience to ask to speak to someone or escalate it further. Of course when I got home, my rewards number hadn't been entered. I've never encountered this at any other business or establishment. It really changes my perception of this store. I wasn't aware until today that tons of other people are complaining about the customer service here as well. I hope Ms. Tamia learns some customer service skills. read more

Ah, the good ol Rack. The place to go when you want to convince yourself that you're not shopping at Marshals, but you kind of are. OK, that's not totally fair, but you probably get the point. In all honesty, Nordstrom Rack is definitely a cut above the discount stores that are more blind treasure hunt than reasonably pleasant shopping experience. While certainly not up to the standards of its rackless namesake, it is far more organized and functional than the discount stores against which it competes. If you're looking for good quality clothes at a fair enough price, without the upscale dumpster dive-esque experience two blocks away, Nordstrom Rack is a good compromise. While the majority of the store is taken up with women's clothing and shoes, there is an ample men's section, from which I have found many of my semi-beloved tee shirts, shorts, and jeans. Yes, there is a fair share of merchandise that isn't that desirable, but at a far less percentage than its competitor stores. On the downside, the store is not very exciting in appearance, and due to its popularity, the check out lines can feel like a Soviet toilet paper line, but if you can avoid the worst peak times, you can avoid this primary headache, Also, unlike Nordstrom proper, you will have to pay for any alterations that are needed, however, they do have onsite tailors, so you don't have to take your alternations elsewhere. Yes, these are drawbacks, but you really can't expect more from a discount store, and these tiny headaches are a fair trade for some fair clothes at a fair price. read more

I purchased a $650 bag that was delivered to the new store in Omaha. I picked up the bag which was in a shipping box and when I got it home to open it up, I realized they sent me the wrong bag. The bag they sent me was not my style at all and $200 less than the bag I ordered and wanted. I contacted customer service which is the worst CS I've ever received. They wanted me to pay an additional $650 to send a replacement. When I told them no....they can send the replacement once I return the bag they insisted on getting my Credit Card info to "hold" just in case. What???!! This business is a scam. read more

Customer Service could use some work. I had a simple return to take in and got there 10 min after opening. I was rudely greeted by one employee by telling me to go stand in line where it was marked. Hmmm, I am the only other customer here to return while another customer is finishing up her return and leaves. At that point, the cashier ignores me and starts cleaning her station. Finally, an older employee saw me and called me over. She was pleasant and the return was easy. Considering I got there just after opening, I see no reason for no pleasantries or acknowledgement as a customer. This is why I shop online nowadays. There is no merit to shop in person anymore. read more