Came to exchange a David Yurman necklace on 04/13, as the one I received as a gift was too short. The sales associate was not helpful or friendly, she told me in a condescending tone that she wouldn't be able to return or exchange the item. Inquiring as to why, she told me that the item came directly from David Yurman and that I needed to process the return through them. I was unaware where the gift was purchased from. I understand that they have policy and was okay with them not exchanging it, but the way the sales associate talked/treated me was not professional. I will not be conducting any further business with Nordstrom and encourage my other family and friends from returning. read more

First I would like to give kudos to Kirk who works in women's shoes for his gentlemanly, helpful and kind demeanor. We then went upstairs to have lunch and were helped by a young woman named Ronnie who was extremely friendly and embodied all of the best service qualities of Nordstrom read more

Nordstrom Washington Square - Department Stores Near Me - Tigard, Oregon

As a Black woman... I am always passed up by staff to assist white woman customers first.

overall I was happy w Nordstrom, except Sisley female counter person was rude, I was wanting an exchange and she just dismissed me, and wouldn't talk about the product or tell me about any other products. I'm not in sales, but this is sales 101! I still buy that brand, but unfortunately when you have one bad experience, especially at Nordstrom it really stands out. I'm not encouraged by this one event to return any time soon. It could be that Sisley is independent of Nordstrom, and answers to another manager, again not wanting to blame Nordstrom, that Sisley gave them a blackeye. read more

What's NOT to like about Nordstrom...ok the prices...I get that. BUT, Here is why I am a fan; *Selective buyers (only nordstrom exclusive) *Unique clothes lines and Shoes *Attention to Detail *Return Policy (second to none) *Customer Service *Rewards program that is just Genius Marketing *Consistency *Cologne's that NO one else carries *If an item is not in their store, they will ship it to you free of cost. Sometimes you get what you pay for in Quality and Service. read more

Overall, I love the Washington Square Nordstrom. I've had excellent experiences in terms of customer service most everywhere I have shopped. There are some departments, however, that are not up to par. The womens shoe department is one of them. I feel like I'm being attacked when I walk into that area. Last time I shopped there a very sweet blonde girl with long hair was the department manager and out of everyone I've come across in women shoes, she's the only truly nice person there who I like getting service from. (She'd also helped me previously in womens lingerie department). As for the other shoe salespeople, I have found they are not memorably friendly. The mens shoe department is great, however, and the employees are helpful and friendly and they always seem to have time for the customer. Womens Lingerie department is great. I would highly recommend getting professionally fitted by one of the salesgirls there. It changed my life! They carry a lot of larger cup sizes with even small bands. It's a dream place to go if you can't find bras anywhere else. The MAC counter seems to be short-staffed much of the time when I'm there. It all depends on what MU artist you run into but generally they are friendly and helpful. There are a couple I've had help me that seem unfriendly and I try to avoid them at all costs. I've tried to get assistance in a few of the women's jeans areas on the main floor and that's always a challenge to try to find anyone to assist me. However, the area that is on the second floor directly in front of the escalator has more people to help. Overall I love Nordstrom for their customer service and great return policy. Just depends on what time of day you go shopping and who you get to help but overall people are very friendly. read more

Jim in men's suits helped me after I came in (being it 3 years since I last purchased a suit since I now work from home most of the time. I used to work with Wade, so I was disappointed to hear he left. That being said, Jim was GREAT. Good guy, high energy, great experience. Also knows his suits. Will continue to shop here. read more

This is for Ashli K at the Mac counter at Nordstroms. She has unbelievable talent!! Originally i was just going to stop by to pick up my Industry eyeliner and call it a day, but Ashli was nice enough to sat me down to do my make up. I just finished with a hike at punchbowl and was feeling gross so this was just going to be a quick in and out trip. Needless to say I was there for almost 2 hours having a great time and learning about the techniques I been trying to master on youtube for years but could never got it down. Ashli was patient enough to teach me how to how to easily duplicate it, she also listened to my needs of finding the right make up for me for that everyday look without being too "cakey" and more of a natural look. She colored match me perfectly and worked with my budget. Without a doubt I couldn't resist asking for her business card, from now on whenever I'm in town from seattle visiting my parents in oregon I will def make a appointment with her. I am inloveeee with my new make up routine all thanks to Ashli and looking forward to continue shopping with her for ALL of my make up needs from now on. :) read more

Nordstrom Washington Square - Thank you Ashli for my new daily make up routine :)! - Department Stores Near Me - Tigard, Oregon

I loved Nordstrom! Today I received an incorrect bill. This was a result of a series of mistakes at the Washington Square store. I was over billed. After 3+ hours on the phone I called back the store. Previously I left a message with the store manager. Her message stated that she was in the store that day which was not correct. If it had correct information I would've selected the option to speak with the manager on duty at that time and would've saved a lot of time and stress. I spoke to Luke who was great. Unfortunately, it took 7 conversations where I reexplained what happened. I was told I had to make a dispute for the stores mistake, which I did. It was necessary for the dispute department to find out what happened at the store to have an accurate investigation. At the end of three hours I was told that they don't do that. So, I'm not sure what they actually do... I had clearly explained what happened at the store level so they could understand how this happened and what the mistake might be. I repeated the information about how I was not charged, "comped" for incorrect items and was then told that I had not given them that information and I need to call the store. I asked her why I was not directed to do that earlier and the answer I got was that I was wrong and didn't follow Nordstrom policy. Both employees from the dispute department were combative and treated me like I was trying to steal from them. Luke, from the store checked and found the error. He refunded the overcharge. This could've been done to start with. My original interaction(s) where I ordered two items was mishandled so to receive an incorrect bill and have another adverse customer was very disappointing. Nordstrom has lost all service in attitude, ethos and protocol. read more

Not a lot of plus-sized clothes in this store, except for a new section in BP and an area called Encore. I have not really shopped at Nordstrom's (high school doesn't count) so I was impressed by the quality of clothes, on site alterations/tailoring, free shipping of items to my home. 5-stars for employee, Kimiya, in Encore for giving me a shopping spree experience that beat any other! Keep this employee!!! I literally came in and told her "I hate shopping" and came out having an awesome experience! Gaining weight and having a new job made me go in but I'm short and things don't fit perfect. But I was made to feel beautiful! read more

I received exceptionally disappointing service at my personal stylist appointment. My stylist incorrectly assumed that I was at least twice as old as I actually am and made little-to-no effort to course correct when they met me. They clearly had no interest or experience dressing plus-sized women and complimented me when I tried on pieces that were obviously too large for me or were completely unflattering. Among the pieces that were pulled, none fit my requests and all were made with flowy/baggy/wide-leg type cuts despite these types of cuts being super unflattering on my shape. When I asked for more fitted pieces none were brought. Even my simple request for classic all-white sneakers was ignored. I left without buying a single article of clothing and feeling disappointed and not well taken care-of and my stylist was nowhere in sight. Nordstrom needs to do better, particularly for their plus size customers! read more

Came in for one item. Le Labo - Santal 33 cologne. Left with what I needed plus samples of so many amazing colognes. White glove customer service in the men's cologne department by Mario. Hope to run into him again, he was fantastic! read more

Got a quick bite at the Nordstrom Cafe on Saturday 2/7/15. Very friendly staff. Got: Chicken Noodle soup - bit bellow average Short rib sandwich - great Chicken Alfredo - great Local Blackberry cobbler - awesome Whole thing costed $40 plus $7 tip = great quick bite. Went to Cheesecake Factory before I came to the Nordstrom Cafe and the Cheesecake Factory had a waiting time of 65-75', definitely didn't had a time for that so searched Yelp for quick bite and found Nordstrom cafe and not disappointed. If you are waiting in line to get Cheesecake Factory at this mall then forget the Cheesecake Factory and go and enjoy the food at the Nordstrom Cafe. Cafe was busy but not a long line. Do not forget to order local pastries, I tried Berry Cobbler and it was good. read more

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This is actually one of my favorite locations. While their lux shoes/bag selection isn't the best, you can still get good deals. What's great (and best) about Nordstrom is that they do not skimp on their complementary services and returns are very easy. read more

This is my favorite Nordstrom in the Portland area. Our options aren't great, sadly. There's downtown, which no one wants to go to because downtown is a drag (either pay for parking or pay for Uber, either way you pay; tons of people; weak cell phone signal; also everything good is on the East side), Clackamas, and here. Washington Square is a nice mall, so I'd much rather schlep all the way out here than deal with either of the alternatives. I came in yesterday looking for a new dress. I'd done some research online and found one I knew I wanted to try but wasn't able to find it myself. I tried on several others but wasn't crazy about any of them. I showed one of the gals the dress on my phone and they ran off to find it. That's what I love about Nordstrom customer service: they make it easy for you. They check on you often, are quick with getting you other sizes, act like they care about you...it's the best. The other thing I love is how easy returns are. If a product is defective, or you simple don't want it, they'll take it back. Missing the receipt? They'll make it work. Tags cut off? No big deal. You pay for what you get here, which means you pay a lot and get a lot. read more

I must say I may not be able to afford much here but I always get wonderful service at this location. The store is always so lovely and clean. Some of the other locations hire some fairly snotty people but this one seems to have really friendly staff! read more

Always get the best service ! And best fashion advice. Just recently had a baby and the ladies working knew exactly what to suggest to make me feel confident in my post baby body. read more

Have been drug here numerous times by the wife and kids and have had a great experience every time (although I cant say the same for my wallet!). The employees encountered appear to enjoy their work and making sure the customers are taken care of. I have bought a few items over the years here and felt the value good for the quality of the item and service. read more

Nordstrom Washington Square - Spending more of Dads money that she hasn't found yet! - Department Stores Near Me - Tigard, Oregon

I've been a Nordstrom's fan since before I can remember haha. I guess you can blame my mom, but even at my very young age I remember being impressed by their customer service - I didn't know it at the time, but they made you feel good. Anyways, when I visited this Nordstrom it had the same amazing customer service! That is what sets Nordstrom a part from other department stores, in my opinion. Great service!! They always have a great selection of clothes, shoes, accessories, beauty, skincare, menswear, etc. They have a department for everyone. Their prices to me are reflective in the quality of items they have. read more

The size and selection of this Nordstrom location makes it an ideal place to shop. I usually purchase all of my cosmetics here, especially at MAC and Dior. I love their shoe selection. There are other retailers I prefer for clothing, just personal taste. The jewelry selection is really good, especially David Yurman. Since I am a cardholder of a certain level, I am able to attend invitation only events like pre shopping the anniversary sale and their annual Christmas shopping event (with live music, champagne and passed Hors d'oeuvres). The events are a huge perk. Overall it is a great place to shop, a tad expensive for everyday clothes IMO (unless you catch a good sale) but the great customer service and generous return policy can not be beat. read more

Two stories of fun shopping to have here at the Washington Square location. The departments have good service. Dressing rooms are clean. The ladies in the workout department are very helpful with sizing and picking out fun new looks for the season. The discounts are not as good as Macy's in general but they have some good yearly sales. The shoe section here is great! They offer a nice variety from leisure and workout to more out-on-the town look. The cafe upstairs is a nice stop for a quick lunch or a coffee to keep you going on your shopping spree. Make sure you check out the lingerie section. They have some lovely patterned night gowns and robes that will have your jaw dropping. They always have something fun and new. Go for the sales when they happen if you want to get any deals. Weekends can be a bit busy as well. I recommend a week day if you can go then. read more

I spend a lot of money here... spent $300 on tshirts last friday. I don't usually write any reviews or complain. I have 3 pairs of shoes to replace. 2pr hugo boss dress shoes, 1pr Cole haan tassle loafers. Spent 10 minutes looking around, no attention. 2 other customers came to the dept. They were helped. A girl from another department came over to talk. She got attention. The shoes laying out on the floor got attention. 25 minutes after I showed up, 3 other people and some unsold shoes got more attention than I did. The only reason this jack spoke to me was because I stared him down as he was reboxing the unsold shoes. I politely told him off since he clearly didn't want any of my money, and called his manager to complain. Oh goodie! My first Yelp review! You never know who's gonna spent $1000 man. DONT VISIT THIS SHOE DEPARTMENT. I'm reconsidering my affinity for shopping at Nordstrom altogether tbh. read more

Shoutout to Antonio and Travis for being the absolute BEST in customer service! They were so friendly, professional, knowledgeable AND helped me find the shoes I was looking for after panicking that they were sold out. Thank you! read more

Customer service has really deteriorated. Too bad, Neiman Marcus or Bloomingdales hasn't swooped in. It seems like there is a market to support an upscale big box store. read more

First of all do not come here. I was browsing and clearly needed some help in both men fragrances and the men clothing section and no one even once bothered to ask me if I needed some help. But when it came to some white teenage group of guys and a white couple they clearly were kissing their asses. From asking if they needed help on carrying their jacket. Asking them multiple times if they needed some help or advice. When I was clearly standing by them all lost. And if you read at their reviews most of the five stars are clearly white people. So of course they got their kiss ass service from them. Do not come here at all. Might as well have an extra drive and go to the one in downtown. Both Jacob and Joel are the absolute best in there. Never waste your time here. They immediately label you the moment you walk in into this washing square location. read more

I can not thank Reanna enough for doing my makeup for my maternity shoot. It was so nice to also have a fellow mama to be to chat with. Thank you again. read more

I had a slow start shopping here and felt kind of overwhelmed as I've never shopped for women's business clothes before. But Susan in the women's clothing department saw me, and asked if she could help me find something. Susan was a fabulous help, and helped me find exactly what I needed. She was very personable and attentive. I left very confident with everything I purchased from her! I also found some beautiful heels, and the people working in the shoe department were caring, passionate and quick. Overall lovely experience, and I will shop here again! read more

Every time there has been an issue, the manager has resolved it relatively fast. They do not let a couple dollars drive away a customer. I am very satisfied with the attention and service here. A typical year I spend over $10k on clothes at Nordstrom. There's great clothes everywhere, but very few places have long sleeve dresses that look classy. read more

This is the 2nd time I've gotten alterations here and the 2nd time I've come on the day my item is supposed to be done and they weren't ready for pick up. This is unacceptable especially from a company that prides themselves on top notch customer service. I usually love the service I get from the nordstrom team but their alterations crew needs to get it together. If 7 days is not enough time for them to get the work completed then please just quote the work at 8 days so you're not wasting anyone's time. read more

Normally, I'll squeal and jump for joy when it comes to Nordie's because it's one of my favorite stores but I have to give this location (though as I've found out, that it applies to all locations in OR and in WA for that reason) 3 stars because I was hoping to buy a Mario Badescu toner but was told that they only carry the drying lotion. "Are there stores in Seattle that carry it?" "Unfortunately only CA carries the entire Mario Badescu line...in the Bay Area" "Darn. I JUST moved here from the Bay Area" FAIL read more

NO TAX MAN! I beamed ear to ear when I went up to purchase a dress for my daughter to wear in my wedding in 34 days! I had been searching high and low and though the dress is a little more mature than we had hoped for, it looks stunning on her. We also found a gorgeous outfit for my soon to be MIL to wear to the wedding, all in the Special Occasion Department and all with the help of a great sales person. The dressing rooms are much nicer here than the Stoneridge or WC Nordstrom location and they had high heel shoes available to use as a marker for where the dress might hit with "fancy shoes". They were nice enough to give us a real garment bag for each of our purchases and held our dresses for us so we could continue to shop all day without schlepping the bags around or having to go out to the car in the rain. Better service here than at home and I love Norstrom service! read more

I went in for an interview outfit and found some pants that needed to be altered. The woman helping me (Amanda) said they usually quote alterations at 1-week, but they could probably do them in an hour, since my interview is tomorrow. The seamstress came up, measured the pants and said she'd call in an hour when they were done. 8 minutes later my phone rang and they were perfect! I'm so stoked to wear my new pants tomorrow! Update: I got the job!!! read more

You have a decent selection of Men's clothes. The brand selection are decent at best. Pretty plain. Saddening, really. I'm bummed you don't have APC at this branch. Aren't you posh enough to carry Gucci and Prada there too? Please don't make me trek to downtown. read more

Nordstrom, the legendary store where I look forward to their private shopping events every year. The store where customer service comes first...unless you're not the sales associate's customer at the Washington Square location. At least that was the case in the children's shoe department recently. Maybe it was an off day for the associate I had an encounter with, but it was enough to make me so sick and saddened for my two-year old daughter, that I later returned the rain boots we'd purchased there. What happened? The actual process of purchasing the rain boots was what you'd expect at Nordstrom. It's what happened afterward, which left me shocked and dismayed that a sales associate of this caliber could be employed at Nordstrom. As we were in the middle of paying for my daughter's rain boots, by the fish aquarium, my daughter saw another associate filling up three balloons at the helium tank nearby us. As any two-year old does, she became instantly excited and wanted one. I told my daughter to ask the the lady for a balloon. My daughter walked up to the lady and asked her for a balloon. The associate told her no. The balloons she was filling up were for other kids...her customer's three kids. The associate then proceeded to walk back out to her customer with my two-year old following behind, with her hands reaching out for one. Seeing this, the associate said that my associate had to make a balloon and yelled at Nancy in an annoyed tone to get her one. It pains my heart to see my daughter blatantly treated so rude. How hard would it have been to spend an additional 30 seconds to blow up a balloon and give it to her? I was standing 5 feet away and witnessed the entire incident. Although Nancy did a great job as an associate, her coworker's impolite actions was reason enough to return the boots later. I then went to Costco and purchased the same brand of rain boot for $10 cheaper, which included an umbrella and no rude associate to deal with. I sincerely hope that this associate was having a bad day because her actions are certainly affecting customer's impressions of the entire children's shoe department. I would encourage all sales associates to treat even their smallest customers with the same respect that they give their grown up clients. After all, it's these parents who do the spending at Nordstrom and no parent can stand to see their child's feelings being hurt. Because of this sales associate putting her sales first and hurting a 2-year old's feelings as a result of her actions, while I, as a loyal customer, uncomfortably witnessed it all, have no choice but to give Nordstrom a one-star rating. read more

This Nordstrom does offer a nice selection of quality items and I especially like their large cosmetics section. Just don't expect to be treated well unless you 'look' wealthy or make it known that you plan on dropping a ton of money on something. In fact, you can pretty much count on being ignored or looked down on. After shopping at this store multiple times, I can say with authority that the clerks are the snottiest I've ever encountered *anywhere* (and I've shopped at some of the best stores in the U.S. and around the world). Regardless of whether you're buying a $15 lipstick or $1,500 dress, every customer should be offered the same level of service. For a high end store, I also think it's extremely tacky that they're pushing a new debit card service on customers. I once had a clerk practically beg me to sign up, it was very awkward. In short. . .I shop here because they have the best selection but I know now what to expect and walk in ready to be treated with indifference. I can think of only a few positive experiences here . . . the Guerlain, Dior and Chanel counter- kudos to those pros for being genuinely nice and helpful! As a side note - I wish Portland had a family owned department store, like Hall's in Kansas City, Miss Jackson's in Tulsa, etc. - such enjoyable shopping experiences. read more

This review is strictly for kids shoes. Very upset at the way we were treated today. While shopping my toddler wanted a balloon and they had one left. A tall Caucasian gal with straight brown shoulder length hair in her mid 30's told us we couldn't have it because it was for the take a number area. But as soon as we walk away, the balloon was given to a Caucasian girl with no problem. This kind of RACISM is just disgusting and disappointing. It makes me not want to shop at Nordstrom unless I have no other choice. I hope management reads this and gets their act together. Or at least hire better employees. read more

No! Nordstrom has never failed me. From SF to LA. What's with this location? The men's selection sucked. From shoes to clothes. I tried asking 2 sales people a question and was ignored. This saddens me, as Nordstrom is my favorite store. =/ read more

Nordstrom is what it is. The experience I've had here is that sales staff are not available to help you unless you walk to a cash wrap. That's my biggest beef. Store is clean and well organized, bathrooms are a wonderful oasis. The coffee shop line is usually a bit long, even longer than starbucks the last time we were in. I'm not sure if it's just because it's so popular or if it's poorly staffed. I didn't bother waiting, I went to starbucks instead. I've never eaten at the cafe, but may try it sometime. read more

Always feel I am treated well here. Been shopping here for a long time. I recently went in to purchase some skinny jeans to go with my new boots. The staff seemed eager to help. Often times there is no help or they're ambivalent. Teresa helped me the entire time and I was in and out of the store in about an hour or so. I don't like shopping too much. Like their makeup counter, too. read more

For employees who are based off commission you'd think they'd acknowledge every customer, but na.. I always have to find the employee, hate going to shoes, it's impossible to find someone to help grab a shoe for you. Might as well order online to avoid the employees. read more