I had a negative experience with a condescending employee at the perfume counter a while back. I was serious about finding a scent I would LOVE because I'm very picky about perfume. I like unique scents that aren't really name-able, and I dislike florals, overly fruity scents, musk, and a few other notes. The man working at the perfume counter showed us a line of perfumes he was representing, and I wasn't interested in spending over $250 for a perfume that smelled like something I would have worn as a 13 year old. Just too fruity and simple for me. I said it was probably out of my price range, and he told me...get ready, I'm not making this up...to "Ask daddy," or "Save up your babysitting money!" OH MY. Of course at the time, my friends and I laughed it off and continued to sample scents, but is that not one if the most rude, patronizing things a customer could possibly hear? Just thinking about it still shocks me. I'm an adult with a full time job, and he spoke to me as though I was a child. Even if I looked young, there's no excuse for that. I ended up liking a Chanel perfume quite a bit, and ended up purchasing at Macy's instead. And I have repurchased the same perfume at a different Nordstrom as well. read more

Nordstrom, Nordies, Nords...... the names for this place can go on. But I am a fan of the store. I can do damage here! I can spend a lot of time here just "window shopping" (especially in the bags, cosmetics and shoes section!). The employees are very helpful in every section that you go to. They just did a remodel at this Nordstrom so everything looks so nice and modern. I am a fan of Nordstrom because they carry high quality items and I've always been a person who thinks that you should "pay for quality items" and thats what Nordstrom's is all about. Will I be back? Of course! Why should I not?!?! Except if I don't want to do damage or any retail therapy, then I shouldn't be here! read more

I ordered online and their customer service is HORRIBLE! Never again! I ordered 2 items as a gift with a gift message. Only one item was delivered. No gift message so the recipient had to kind of evasively ask friends and family to find out who the gift was from. The other item, a week later, still has not shown up. I spoke with 5 people online in customer service, each one telling me different and conflicting information. One arguing with me that the gift message was in the box when it was not. That same person telling me the item that was already delivered was in transit when of course it was delivered. I've spent at least an hour and a half on chat 2 different times and now have been given a number to phone as if I have more unpaid time to waste. They get paid for their time. Just overall awful!!!! I could go on and on with more details... read more

BIG disappointment yet again. First time I went here I had to get someone to help me in the high end jeans section. Sales clerk had the worst attitude..so I left. I noticed this past weekend they had a big sale. I needed some new boots. I went to the clearance section and found a pair I wanted to try. Now finding someone to go in the back to find the shoes partner was a task. But I did find a nice young lady that went to find it for me. I asked if the sign was correct with the extra % off. She said yes. So I went to the register to buy them..and what do you know..the price was not part of the extra % off. Even though the sign said this and she verified it. No help...so again I left empty handed.. I won't be back. I get better deals and prices at the rack. read more

I went there to look for a dress and I couldn't help but feel a little ignored by the sales staff. Yes they were busy, but I didn't get any offer of help or even really much of an acknowledgment until I walked into the dressing room and someone had to talk to me. Just a simple, "hello" and "sorry we are so busy but let me know if I can help", never hurt anyone ladies. read more

I don't get it and I've been wanting to write a review of the shoe department at Washington Square for sometime now. I shop at Nordstrom Washington Square a few times a year because it is not in close proximity to me. Every time I'm there, I always go to check what's new in shoes! And I cannot remember one time when I have had a sales rep approach me to see if I needed help. Mind you, I understand the caliber of clientele Nordstrom attracts, so I want you to know I am always dressed nice, so what does it take to get help there? It's honestly very disappointing because I don't seem to have that problem in any other department. Just had to say something since I was there today to my daughters shoes and again, not one sales rep approached us. read more

I was hounded by young sales women who talk like babies and say fake things. I could not have made it clearer that I didn't want their help, but because I am mildly ethnic looking, that made me a suspect, and I was followed throughout the store. It was awful. The relief I felt when exiting was indescribable. There is value in hiring people of color, but then, these people would not fully accept them into their crowd other than for token, "this-is-my-one black-friend" reasons, and it would not work out. The next time I come in, I might say, "If one more white girl approaches me acting like a sexy-five-year-old, I'm going to scream." I'll update my post to reveal how that works out. read more

**This review is on their service in the BP/Junior's section. I don't know why I haven't review this place yet...but I guess better late than never. I had been coming to the Tualatin area for business trips, and would need to kill some time...so (of course) I ended up at Nordstrom. I walked into Nordstrom in the market for a leather jacket. I spotted one on a rack, and immediately fell in love. I was debating between sizes, and one of the customer service associates spotted that I was in need of some help. I don't remember her name, but she was uber-nice and friendly. We actually ended up chatting, and she helped me pick out the better jacket. I am so thankful. I paid and what not, and thought that was the end of it. But sometime later, I received an envelope from Nordstrom, and wondered what it was. I opened it and found a card from the girl that helped me. It was so sweet. If she ever reads this: "Thank You." I think this just goes to show you that Nordstrom's customer service is one of the best. read more

This is one of my favorite Nordies to visit. All of the associates have been friendly and helpful the many times I've visited. This last time I came in to the store I was looking for a pair of shoes for my cousin's wedding. The young woman who helped me was so patient as I tried on several pairs of shoes to pick the perfect pair. She didn't rush me and was truly lovely! My friend had several items hemmed and the alterations person was also very patient and helpful. She even stayed past her off-shift time to finish the last couple of items. This was truly exemplary! This store was all around stellar! read more

I LOVE Nordstroms, they never ever fail me no matter which location I visit and that's the same here at the Washington Square location. With my new addiction to TOMS I was visiting the Shoe department and received excellent service as always. I walked away with a new pair and so did the Hubby, awesome service by all employees who assisted in our purchases. read more

OK, my wife dragged me here to update my wardrobe...who knew golf shirts and t-shirts weren't hip?! :) They offer Personal Shoppers and, for someone like me who hates to shop, that's excellent. Our Shopper, Melissa, was energetic, knowledgeable, customer service oriented and didn't try to sell everything she brought us. Amazingly, I walked out of there with several shirts and jeans in only about 90 minutes. That was a big win for me since, as I mentioned, I don't like to shop. The only reason I didn't go 5 stars is the prices are a bit outrageous. You pay for the great service and little amenities, like "free" water while you are shopping. We joked that we bought a $900 water and got a bunch of clothes for free. I'll be back in the Spring and that is a pretty big compliment coming from me. read more

I've been a long time Nordstrom shopper. The Washington Square store is by far one of the most quality Nordstrom's I've shopped at. Each department has some of the most amazing personal shoppers. Rachel S. in TBD always finds me exactly what I didn't know I was looking for. Evy in Lingeire is personable and helps get you into the perfect fitting bra. That will look and fit amazingly. All the ladies at the Kate Sommerville counter get an A+! If you're looking for an experience that worth the money, you must visit the Nordstrom at Washington Square. read more

Nordstrom has its place in life. When I need a really nice shirt or want to spend a ton of money on almost nothing, this is where I go. My last visit was with my wife for shoes.All the shoe people are really nice in both the men's and women's departments. The men's clothing sales people tend to be a little aggressive for my taste or on occasion the exact opposite, and I couldn't get help if I tried. But if you have money this is the place to rid your self of it. read more

I love what Nordstrom smells like... one of my favorite stores since I was a kid with mom's credit card - quality merchandise, helpful and friendly staff. read more

I'm not a Nordstrom person, but I have bought a few gifts here so the person has the option to return. I wanted to point out the Washington Square staff was really helpful during a recent purchase I made. I was in the women's Department shopping for something I knew nothing about. I must withhold this information in the event the girlfriend is reading this (ie her Birthday present). The girls who helped me were extremely helpful in getting me the right item. They also provided some tips on taking care of the item to pass along. Yes this place is expensive. No I will not be an avid shopper here. However, the customer service was exceptional and I know the GF can take back the gift if she chooses to and there will be no hassle. So, Thank you! Sincerely, Clueless Boyfriend Shopping for Designer Stuff He Knows Nothing About read more

Used to be one of the best Nordstrom's on the west coast, but sadly no more. Men's shoe selection is abysmal now. Level of service has plummeted. How long should someone have to wait for help in women's shoes? "Women's shoes 2 waiting". This store uses to be the gold standard, but now Amazon seems more convenient. Please improve service to where it used to be.. read more

This one is definitely nicer and better selection than the Clackamas Town Center Nordstrom. As with any Nordstrom, friendly people with great service. Now that we had kids we seem to only shop in the children's section... read more

Always a great shopping experience, probably the nicest Nordstrom in the Portland area. All of the staff are outstanding and helpful, but the girls in the lingerie section are particularly great and really know their stuff. Excellent ladies shoe selection. They have recently moved all the designer ladies clothing upstairs near the lingerie so all the ladies clothing (except active wear) is on level 2, they have a great selection of casual and designer clothing something for every occasion. Very little mens wear. read more

It's been about a year since my last review and have shopped at the Washington Square location a few times since then. They have definitely been working on approving their level of service. The last time I shopped here, I overhauled a good portion of my wardrobe, so I definitely kept the associate busy that evening. Overall my experience was very pleasant, so thank you! read more

Curbside Pickup is a disaster here. Third time having an unsatisfactory experience. Today I went to pick up an order I made last night. As I left the house, I indicated I was on my way to the Washington Square Nordstrom to pick up my order. Notified them that I had arrived when I was 30 seconds away. After sitting in the car for 10 minutes and texting them, I left my emergency flashers on and headed upstairs to pick up the order in person. Three customers were ahead of me and hadn't been helped. The phone taking texts and calls for Curbside Pickup was sitting on the counter and I could see my text, along with 5 others, being completely ignored. Finally an associate came out after 5 minutes of waiting. She seemed unfazed that four customers were waiting and that the phone was ringing to notify them that they had arrived for Curbside Pickup. I like Nordstrom. I like the concept of Curbside Pickup, but this store isn't capable of running this efficiently. read more

The staff is fast and nice. I go here about 3 days a week to either just walk around during my lunch hour, or for lunch in thier cafe. You can get a tomato soup and an oriental chicken salad for less than 600 calories, and it fills you up. I love relaxing here on my lunch hour... though if intending upon lunch during the holidays, chances are, you are going to have a wait. At least the cliental are upscale... and MOSt of the kids are well behaved. My favorite is the Tomato Soup, or the Steak-Portabello sandwich with the side salad and Cherry dressing. I then dip the sandwich in the dressing... it's absolutely wonderful... though terribly high in calories. read more

I'm the customer I've recommended the most and recommended to my friends, I value Nordstrom customer service very highly. but this time I was very disappointed and felt betrayed by Nordstrom service. I spent $448 on December 2nd, but I didn't have to spend it, but I had a promotion that would give me $100 for $400, so I moved up the purchase in advance. I waited four months for the money to come in compensation for The nordy crub rewards ,but it didn't. Last time, 100 dollars came back here. I called the customer service , They sent it to this email on January 17th, but I was told that I did not check the spam Why did they email me . They said they couldn't help me because this promotion ended on March 15. If you send this email, if the coupon goes to spam, people don't check the spam, so if you don't use the coupon, there's only Nordstrom's profit. This is obviously a trick. This promotion is short-lived. Why ? I'm not going to do that! I don't know if I can love Nordstrom in the future!! read more

Nordstrom Washington Square - Department Stores Near Me - Tigard, Oregon

Awesome service... Awesome return policy... Great inventory Not so great prices (-1 star) The wash square store is beyond clean and very well kept. You definitely know when you are inside of a Nordstrom store. They take great care of you from start to fininsh. read more

This nordstrom is nice because it has a home section.. Look at the Westin bedding, orrefors crystal, and Kosta boda crystal. Especially both companies votives. The towels are nice as well. The staff is incredibly friendly, and if something doesn't work out for you, you can return it without any hassle. Also, if you are looking to buy sunglasss buy Gucci, Dior, or anything like that.. Get them at Nordstrom.. If anything happens to them they'll replace them for free.. Nordstrom: Please get more Gucci and Dolce $ Gabbana shoes for men!!! The rail section has some cool pieces at times, but how about some Gucci or something? Not just Hugo Boss. Oh, and for you ladies.. You'll never have a problem with cosmetics there.. They are seriously there to help.. Just get one that does great make up on herself haha read more

I stopped by Kiehl's counter to buy some products. Stayed there for like 10mins and no one tried to help until I asked if anyone can help me. I already had a conversation with the manger through phone before I stopped by (about what I would buy and what I would receive) but things did not go well as the conversation. Also, the girl who was there to grab my products was not happy to talk to the customer. There is no reason to shop as Nordstrom without good customer service because Kiehl's products are sold in other stores too. read more

This is a review FOR THE BEAUTY COUNTERS- SPECIFICALLY FOR DANIA OVER AT THE PHILOSOPHY COUNTER ! Dania was so helpful really nice and very informative. She helped me figure out an online purchase (sounds simple right but my history of online purchases is a whole other can of worms) she helped me get what I needed with no hassle. Dania deserves a high five or some free coffee for the week for being such a great employee and so helpful. Thank you for helping me figure out my purchase and the best way to do it. I appreciate calm helpful people such as herself! read more

Kirk did an excellent job helping me in the women's shoe department. He jumped in to help me right away. He quickly pulled not only the shoe I asked for, but an additional backup in a similar style too. Kirk made sure the shoe fit well and was knowledgeable about the brand. My experience was quick, easy, and and I left with exactly what I went in looking for--success! Ask for Kirk at Nordstrom's next time you are looking for a quality shoe! read more

My daughter and I recently visited the children's dept at Washington Square for back to school clothes. We were helped by an asociate named Jane. Jane was the perfect mix of attentive but let my kiddo shop around and brought her a number of different things to try on right in line with my daughter's style. Wow! Jane was great at interacting with my pre-tween and picked out some options she really liked. One item had to be ordered in another size and Jane had it all ready to go by the time we left the dressing room. And even tho Jane was also helping a mom with 5! girls, she was always available and helpful. This is why I love this Nordstrom, we'll be back! read more

I am accustomed to Nordstrom having good customer service. That was not my latest experience. Just as the last post, my issue was with the returns counter at customer service- I wonder if we had the same associate? I was returning an item WITH original tags AND purchase sticker bar code attached. On a Nordstrom hanger IN a Nordstrom dust bag. Despite this she refused to make the return. The bar code was not working and the associate did nothing to remedy the situation. She simply said "these bar codes don't always work." She then insinuated it could have been stolen. As the customer, it is not my fault the barcode wasn't working. As the sales, Associate it is her job to figure out why and to try to fix it. When she asked me when I purchased the item, which I couldn't remember she said "you need to help me. I cannot do anything unless you help me." She said she can only look up items two months at a time and was unwilling to look further. I could understand if the item was used without tags etc but this was not the case. I left with my item and no return. I drove the distance home, found the item on my Nordstrom account and printed the return receipt. She did take another return that also had tags and the purchase sticker attached. She refunded the money to my Nordstrom account, which I told her I did not want because I have a zero balance. She said she is unable to return funds any other way. I am not sure if this is true or not but her unwillingness to help or do anything to remedy the situation is my biggest issue. Additionally, she was condescending and unfriendly. Now that I have printed the return receipt, I have to drive 45 mins back to the store to try return the item again. Hopefully they will take a new item, with tags, proof of purchase AND a return slip. This is more than inconvenient. I hope that Nordstrom can return to the once impeccable customer service that it once championed. read more

What?! Only 3 stars? What can I say, I'm old enough to remember when Nordstrom actually lived up to their reputation for exceptional, go the extra mile customer service. Those days, for the most part, are...sniff..,sniff...gone, baby, gone. It's been years since I wasn't left feeling utterly invisible in their various women's clothing departments. I don't even bother anymore. Those departments get 2 stars, at best, for merchandise selection. There are a few areas I still frequently buy from, and still offer consistently good service: Lingerie, (the bra selection and fitters are THE best. Period.), Kids shoes, (always very helpful here), and Cosmetics. Other than those 3 departments, fuhgedaboutit. The women's shoe department has very hit and miss service. Sometimes great, sometimes abysmal. Honestly, I buy most of my stuff from Nordstrom online, these days. Which brings me to another thing that really disappoints... They've literally walled off their customer service counter. It's gone, like their glory days. read more

I went shoe shopping for the three granddaughters. The staff in the kids shoe dept was extremely patient and helpful. After two granddaughters tried one shoe after shoe, they each selected 3 pairs apiece. Great experience. Three stars!! Not so downstairs in the adult shoe dept. there were plenty of people walking around in black and suits, but no one offered to help. Was it because we weren't dressed to the nines? Don't judge my bankbook by how we dress! We had to go around to find someone to help us. Begrudgingly we were helped... Hello chickie, my granddaughter wasn't just trying on $200 boots for fun, we are going to buy! Once the sales clerk realized we were spending money, her attitude changed... Mine didn't... read more

I shop for 2 reasons: because I'm on a mission needing something OR as therapy for a shitty ass day. Very rarely just for kicks or I want to burn my money on purpose- on those days I can't find anything worth buying. Ironic. Anyways, to my point. I came here to pick up something in particular and get out. They had ugly stuff out this week so it wasn't worth getting distracted browsing. A bunch of girls were behind the counter, one person was getting ready to pay but not really (the salesgirl suggested her daughter try on another color and she did, I hate that) There was no line. I was the line. The salesgirl just kept on chatting up and giggling with her co-worker and totally ignored me. Seriously, shut your trap and GET TO STEPPIN!!!!!! After awhile I decided to just answer my cell and chat too. That's when finally she was ready to help me. Shit man. Is that what gets your attention- me answering my cell after 5+ minutes of waiting. I just wanted to get my cardigan and go. When she handed me my stuff she was still busy chit chatting with someone else, not even bothering to look at me while handing me my bag. Um HELLO? Shit, this is one of my worse visits to Nordstrom. Usually sales people at all Nordstrom's are really nice, or redeem themselves even at the end- this visit SUCKED. 2 stars for being nice and very helpful to me the night before and I like getting my pants hemmed for free. (Only if you buy it at Nordstrom, excludes sale items) Customer service has really gone down hill with all locations, all means out of state as well. Their sales are actually crap and it's either ugly and in some ridiculous size like XXL or XXS or very basic pieces if you're looking for basic essentials. I just stick to paying full price for their regular stock and they can carry great quality here for wearable pieces so it's worth it. read more

What has happened to Nordstrom? I now feel like I have to be worthy of the sales peeps attention. My recent experience at Studio 121 (90% of my shopping is here) at Washington Square was the final straw. Rude, rude, rude. I maxed out my card in under 30 minutes on the Pre- Anniversary sale. You think the sales person WHO WORKS ON COMMISSION would catch the correlation between happy customer and $$$$ of the sale. I have been faithful to Nordstrom for over 30 years because where I lived previously it was my only choice for premium shopping. I live in the Bay Area now and have MANY choices like Bloomie's and Sak's to name just two. Both carry my brands of Lafayette, Hugo Boss, Eileen Fisher and Santorelli and Zanella. I don't need Nordstrom any more. read more

Had the most pleasant experience with Erin F. At the Laura Mercier cosmetic counter! I am excited to switch my entire skincare line over to Laura as well as all of my makeup as well! Also got my eyebrows waxed in the Anastasia brow studio today and loved it!!!! Kelsey Alex is amazing!!!! I'll continue to go here for my waxing needs :) thank you both so much for making my experience so amazing! read more

As a regular Nordstrom shopper this particular store was small. They don't have Chanel or Saint Laurent boutiques which was a bummer..... The sales person helping me was very helpful though, not her fault they didn't have much Designer in stock. read more

Walked in with the intention of spending quite a bit on a pair of heels, but instead of being helped like you would in a regular shoe store, I had four associates watch me walk around and not say a word to me, even when I was seriously considering a pair of $150 heels. I know I look young and I may not be wearing $200 jeans, but the least you can do is ask if I would like to see any sizes. They definitely didn't get my business and won't ever again. read more

Worst customer service ever horrible sales people rude insolence I can't explain to you in words how horrible this experience was I will never shop at Nordstrom's again. This was in the shoe department Washington Square Memorial Day evening these people do not deserve to be employed. This is why the company is going out of business Sad read more

I used to shop at the Washington Square Nordstrom regularly. But since COVID, the place has changed significantly. Here is one of the more recent issues I have with that store: I recently ordered some items on line and brought them into the store to have the labels removed from the neck(I can't do this because I have cataracts and can't see the small stitches). I am an icon member which means that this alteration service was supposed to be provided for free(otherwise I would have taken these items to the seamstress at my very reliable dry cleaner to have the work done). The young woman at customer service insisted on charging me $30 to have the labels snipped out of 6 garments. She told me that ICON members have to be charged but I would get a refund to my card or Nordstrom notes for the same amount. I called customer service after the charge appeared as an express alteration fee on my (Nordstrom)credit card because express alteration fees are not refunded. By the way, there was certainly nothing express about this service since I waited at least a week to have the labels snipped out. When I spoke to customer service, I was informed that I should not have been charged at all and Nordstrom would issue a refund within 7 business days. To date, I have never received a refund of any kind. I would like to note that, when I went to package pick up to get my items a week after dropping them off, the people working in that department were condescending and patronizing. AND WHILE I HAVE YOUR ATTENTION; I am not too pleased with Nordstrom on line services, either. I ordered 2 pairs of slacks that were shipped by ONTRAC. The package was delayed 8 times while it sat in an ONTRAC shipping warehouse in Vancouver WA. When it was finally delivered, it was not delivered to my home. I have no idea where it was dropped off, but I never received the shipment. I have complained to Nordstrom on line customer service numerous times about the missing shipment. They admitted that ONTRAC shipping has many issues and the company is not reliable, but initially refused to give me a refund for the missing items. Numerous lame excuses were given to me("It is ONTRACS problem not ours" or "the record shows that the package was delivered therefore no refund is necessary"). One person out of the numerous people I talked to promised a refund, but I have yet to see it on my credit card. I recently called the Nordstrom VISA card company and initiated a dispute for the charge. For what it's worth, this is not the first time that ON TRAC has failed to deliver a Nordstrom shipment to my address, but I didn't need to talk to 6 different people and initiate a credit card dispute just to get a refund. At this point, I will NEVER shop at Nordstrom again. After 20 years of being a loyal ICON level customer of Nordstrom, I will now do my on-line shopping at Dillards and Bloomingdales. I AM FINISHED WITH NORDSTROM! read more

Mercedes from MAC was super helpful and able to help me find the perfect eyeshadow primer. The only reason I am not giving this Nordstrom a 5 star ratinng is because, when my mom and I first went to the mAke-up counter we were totally ignored by two of the women and one of the gentlemen who work there. As soon as Mercedes was done with her customer she came over to help us and was so sweet and fun to work with. Went on to buy 6+ items and was thankful that we didn't leave after being ignored by the first three workers. I would highly recommend that some of the makeup artist have a friendly personalities and welcome people in instead of just staring at someone and walking away. read more

This Nordstrom has top notch customer service. Everytime I go whether I shop or do a return/exchange I always leave feeling good about my purchase. Jeren that works in the mens department has helped me a few times recently and has been very helpful with recommendations and overall customer experience. read more