This Nordstrom has top notch customer service. Everytime I go whether I shop or do a return/exchange I always leave feeling good about my purchase. Jeren that works in the mens department has helped me a few times recently and has been very helpful with recommendations and overall customer experience. read more

Wow, love shopping in Womens Shoes. Everyone is so helpful and the management is so great specifically Lisa the Manager of Shoes. My friends and family say how great the service is there now. Definately will not shop at any other Nordstrom other then Washington Square, Oregon. Shopping there reminds me why I come back to Nordstrom, other stores in the area really need to take a look at the service they are not bringing to the table. read more

What a REMARKABLE experience before, during and after the sale @ the cosmetic counter working with Francesca and her team. In August I needed approximately 20 SWAG bags for an event that needed to be tailored to both women and men. The personal attention and suggestions that she provided at the time of selection was thrilling and the follow up after the event clearly showed they took the needs of the customer into consideration in every aspect of the experience. Thank you Francesca and team, I will recomend you to everyone. Seriously... CALL HER at 503.620.0555... Thank you Nordstrom for continuing to deliver a divine experience! read more

This review is mainly for the Chanel counter, 'cause that's where I beeline! I probably spend about $100 here every other month or so. I know I know!!! Starving children in Ethiopia. I can't rely 100% on genetics. We all need a little help!!! I'm convinced their stuff is working for me. I tend to hit up this location after work, because it's easier. I really do prefer the Pioneer Square location, but that means paying to park or walking the 5 blocks from my place!!!!! LOL. I LOVE NORDIES!!!! IS that how you spell it??? LOL I am now over 30 and feel I need grown preservatives up. The sales girls are really hit or miss. My absolute fave is one who has long dark hair! I so wish I would ask and remember her name. She listens to what I want without pushing product on me!!! There is no need to push!!! It makes me want to not buy anything. I always ask for samples and she loads me up!!!! BECAUSE, yeah!!!!! I"m spending over $100!!!!!!! My absolute least fave is a lady with short red hair!!! There is no escaping her 'cause she is always there and insists on helping me!! WHY???? She's very Sheisty with samples and is a BIG pusher of product!!!! AHHHHHHH!!! Ahhhh Cosmetics. ;) read more

Did you know Nordstrom price match and meets its competiors coupons??? Talk abour great service!!!!

This review is only for the Mac counter. Today I took my 16 yr old Daughter to get some lipstick and James not only got her exactly what she was looking for but gave her a full lip lesson and left her feeling beautiful and special. That is what a good make-up artist does. Builds a clientele...teaches...makes someone feel special. We bought more than we came for and will come again soon just to see James! read more

Just another Nordstrom. Overpriced, but clearance is fabulous. Sales all the time. Easy to find an associate for assistance and questions. I've come in five times but only left with something once, I can't justify a twenty dollar shirt, I don't give a damn who designed it; it's just not happening. Only good for people who care about name brands, but personally I find most of the items look like they're either for over the top trying to be trendy 16 year olds, or 50+ business women. Just not my style at all. I also have to admit none of these items really look good on anyone but the skinny white mannequins, even the shoes only look good because the supermodel is wearing it. I can assure you they do not look that good on pretty much anyone else. I've picked out over 20 items to try on at one point and didn't walk away with a thing. They look great on the mannequin, look great on the hanger, look ridiculous on. Even the colors only seem to work for the mannequins. I haven't had any amazing customer service, I've only ever been asked if I needed to check out when I was standing at the checkout for a few minutes. Oh, no, I just want to stand there with a few items looking around quizzically...you know, for fun. Only reason I go back is because yes, name brands do tend to be a bit better than other stuff and something like makeup I of course want specific. But clothing or shoes, if it's not in clearance than nah. read more

Just want you to know Nordstroms at Washington Square ! I went shopping the day after Labor day with my daughter for shoes. Fast ,efficient, I know they have a great training program. It works ! Nice job. read more

I am a loyal shopper for so many reasons. Their customer service is above and beyond what anyone would expect, and I will always be loyal because of that. I consistently return products that I change my mind about or bought the wrong size, and they always help me, no questions asked. Their personal shopping service is super helpful, and the salespeople are so knowledgeable about the whole store. (Amanda B in Point of View is the very best!!!) Yes, the clothes are more expensive here, but you get what you pay for: sweaters, coats, and pants that last year after year; heels I've worn to work for 8 years; bags that last. Their selection of jeans is amazing. The cafe is great - they do a fabulous job tending to kids and making the store friendly for moms to shop. BEST EVER spot for breastfeeding mamas - private nursing room in the restrooms is a lifesaver during those first few months when you feel like you can't leave your house with your baby. Can't say enough positive things about Nordstrom! The Washington Square location is one of their best. read more

Thank you Liz for helping me today. You kept putting items in my fitting room for me, and were friendly without being annoying. And you were right there to ring me up when I was done. I hate bathing suit and dress shopping and it wasn't so bad this time. read more

Wandered around the Nordstrom beauty section looking lost. I was approached by several helpful staff members who asked about my needs and walked me directly to the stands I was looking for. Thank you for the great customer service! read more

I am a big fan of Nordstrom and can always find something that i dont need! If you have never been to a Nordstrom you need to experience that great customer service. This location at Washington Square is large and will definitely have what you need! read more

I always get great service here. Never sure if the salespeople are pushy or just really eager to help.

I went to Norsdstrom last weekend with my daughter into the bra department for a fitting. The person that helped us was wonderful! She did such a great job, she helped find the perfect fit for my daughter, I believe the salesperson's name was Molly. Thank you for your help. I don't mind paying higher prices for such quality service and products. read more

Jim Bonomo in Men's Clothing (suits) never fails to provide a professional, friendly, and efficient experience. He is definitely 'top-of-game' in this industry. For example, last year, with a very short timeline I came in to see Jim. I needed several items for a work related trip. Jim asked about the event, the setting, dress code, etc. Then he said "I've got this, give me a few minutes." Within 45 minutes he had the items selected, alterations noted, and I was on my way. Everything was perfect. Today was another great trip to see Jim. It was fast, friendly, and I once again came away with exactly what I needed. I highly recommend Jim Bonomo at Nordstrom Washington Square. Check him out, you will not be disappointed. read more

I love Nordstrom's. Half my closest is from them. It would be 5 stars but one issue..... why is there NO GUCCI,PRADA,OFF WHITE,YSL ETC. like really. It not like this mall is in a nasty area. Put some real designer brands in. Don't make me go to falling apart Portland to get some brands. read more

NORDSTROM wowed me again today, taking care of my brother in law on the phone in Finland. They helped search for something for us for 45 minutes straight, then they found it wrapped it and allowed me to pick it up for him to give to my sister Christmas day. I love Nordy's read more

I finally went bra shopping at the Washington Square Nordstroms. I read other reviews about the great job of fitting that Nordstroms do, so...even tho' I do not like shopping, I made myself go last week. As soon as I walked in the Lingerie Dept. Jenna was right there asking if I had ever had had a "fitting." I hadn't, so she determined my size (I had been 2 sizes off) and found about 20-25 bras for me to try on. She made the task of finding the right ones, a nice shopping experience. She realized how hard it was for me to make a decision & expertly guided me to several choices that I love! Thanks Jenna! read more

Came to visit from Southern Oregon and my visit was just delightful! All the associates were very helpful and friendly. They listened to my needs and came through whether it was Clothing or Beauty. Definitely recommend this store and will be back! read more

Nordstrom is one of the stores I shop most at. However I don't quite go to this one being I have closer ones. And I was so shocked when I walked in to find some stuff, I was in the topman section looking for clothes when a blonde worker looks at me up and down and walks away. Yes I just had a hoodie on and come chucks but excuse me? She was standing right next to me and asked some people about 6 feet away if they needed help. I was sure she asked me being it looked like I need help but she didn't ask once. This was a few days ago and I'm still hurt by this because I'm sorry I don't dress to impress, but I can most certainly afford to shop at Nordstrom. I've never been treated like this at any Nordstrom. I'm always greeted with a smile and and asked if I need something. I had intentions on buying quite a few items that night when I walked in but walked out with nothing because I didn't get help and because I was so upset. read more

Manager in Point of View - unprofessional, rude, overwhelmed. I don't know how she became manager. For the most part though, I have been pleased with the other employees. read more

I've been shopping at this Nordstorm for a couple of years now and I've never had a bad experience. Sales associates are easy to find and very helpful. Of all the Nordstroms in the Portland Metro area, this one is by far the nicest and has the most options. Nordstrom as a whole is hands down the greatest department store. Yes, it's pricey but you pay for what you get....good quality, great customer serivce, and easy returns regardless of time and condition. You can find great deals in clearance both in store or online especially. I highly recommend this store. read more

My 5 stars goes to Cecelia Flores and her many years of attentive, professional service to me and my family. She is the pinnacle of what a true customer service professional should be. read more

Kahn at the MAC counter is amazing! Truly a make up ARTIST, you can tell he genuinely loves what he does. Brought my boyfriend's daughter in for her first makeover and he was very thoughtful, enthusiastic and created a great everyday look for her to do at home. He wasn't rushed or pushy and made for a great experience all in all. Thank you Kahn! read more

Leanne at the Bobbi Brown counter was amazing and my make-up looked great for my event. Thanks for making the process painless and making me look and feel great! read more

In a recent shopping expedition with my sister to the Nordstrom in Washington Square, we were very lucky to receive the attentions of Natalia, one of the most attentive and patient sales associates I've ever had the pleasure of working with. She was incredibly helpful, running back and forth many times to get dresses in different sizes or colors and to make suggestions on alternate styles. I was able to purchase three dresses, complete with the necessary undergarments, and, even though my sister did not find what she was looking for, Natalia made the whole experience a pleasure. Natalia definitely went above and beyond the call of duty and we are very grateful to her. read more

I purchased some designer bags that came to me looking beat up from the delivery process. Some were creased and wrinkled since none came in the manufacturer's boxes but just thrown into a box to send. They should have had tissue paper inside the box in addition to being inside the original box. One had a small brown stain on the inside from the leather tanning process, like the stain just dropped a little while it was made. It had all the tags attached and all the protective tape but it was not returnable because they said I caused the stain. I didn't take it anywhere-there are huge tags hanging on the bag on the inside and outside and has tape all over the hardware. How can they send customers beat up designer handbags and expect a no return policy? Obviously there was no quality control prior to delivery and now they are blaming their mistakes on the customer. This is the first time I've had this issue and will not purchase designer handbags from Nordstrom again. Not worth the hassle and stress. read more

Being a frequent Nordstrom shopper I detest shopping at this location (yes they have good inventory) but the employees (salespeople) really need extra training on what good customer service actually means. I could go on with the countless times I have received poor service with the salespeople. I can also fully agree with other reviews about racism as I have witnessed something similar in the upstairs children's shoes department. It's pretty sad when you go to ask for assistance in the men's department and a tall blonde haired female associate just simply blank stares you and walks away leaving you with only half a sentence and no apology or a simple "I will send someone over to help you" and continues to send another male associate who is equally as rude because he won't ask how you are doing today and has no manners...now tell me are these people skills??? When you work at a department store, mall, or any sales position for that matter you don't just have to have people skills, it is a MUST. You also have to treat people EQUAL! To the General store manager, in my honest opinion instead of responding to all the negative reviews on this site maybe you should hold training opportunities for your employees to better their people skills that are clearly lacking, for the most part. I have shopped at Seattle area Nordstrom's and have never found this level of blatant rudeness, I can completely agree with a reviewer who stated that you will only get treated fairly if you "look wealthy" or make it known that you will be spending a significant amount. So sad, wish other area stores could better their inventory so I would not have to visit this particular store. read more

So interested to see all the other poor service comments! I travel a lot and like to shop and this store has some very rude clerks. At one point I even complained to the manager about a Girl in shoes who was so rude to me - I could tell that nothing was going to be done about it....Nordstrom's off the shelf answer to every complaint shows that they aren't really paying attention. Too bad there isn't a Bloomies around to give them a run for their money! read more

Sara J. In Lingerie was so helpful. There were two of us, and she patiently chose bras for us to try on until we each found the perfect one, Sara was friendly, pleasant, professional, and knowledgeable. read more

Nordstrom is one of the better stores in the mall (for clothes) they have a great selection of clothing brands and clothes for any occasion other than space travel. read more

I don't often feel uncomfortable in public, but this store does it to me every time. Nordstrom is praised for great customer service, which I see they definitely have- just not for me. For the third time ever in my life, I entered this hugely overwhelming store to find a specific item. I got a few looks from staff, but no greeting or even a smile. I've always given the staff the benefit of the doubt- (they're busy, I look like I don't want to be bothered, etc) but I feel pretty confident that helping me is overlooked for someone who looks like they have more money. While all the women around me are getting the royal treatment, I wondered aimlessly without even being acknowledged. I even had to let myself into an open dressing room, as no one was around to help me. (They're supposed to unlock them for you and assist with sizes) Then waited in line to make my purchase, the cashier acknowledged the trendy woman in front of me "it'll be just a minute dear." THE WORD OF THE DAY IS CHOPPED LIVER. Finally an employee took me to a different register and was pretty nice, but by then I just wanted out of there. read more

Stupid return policy...be aware any longtime Nordstrom shoppers. I recd a shirt as a birthday gift....Nordstrom is no longer returning items for cash so you can buy something you want or like if the gift wasn't going to work out. They will only return to the original card purchased (oh yeah that's great to do gift giver gets to see their gift didn't work out for whatever reason...that's great) or for a gift card...if I wanted something from Nordstrom I would have exchanged for something else. I can see why I stopped shopping here....customer service and experience is out the window with stupid return policies when shoppers are used to returning for cash so they can actually get something they want Vs being stuck with their mediocre product. I ended up returning to the card the gift was purchased on...sorry mom I appreciate the gift and effort but the shirt was too big and they didn't have a suitable exchange. She would have been none the wiser had I been give the cash back like they used to do. It wasn't the $$$ amount either....small dollar. Just the stupid principle of their return policy. Beware if you are purchasing anything from here!!!! read more

We went to Nordstrom's on Wednesday 5/7 around 6 pm - 7 pm looking for a prom dress for my daughter. I was looking at a dress downstairs so I told my daughter and her friend to go upstairs to look for a dress or ask someone for help. I went right up within a few minutes. They told me that they just wanted to go somewhere else because they were really rude to them. So they went to ask someone and as soon as she turned her back they said a rude comment saying, "those damn last minute prom dress shoppers, they are never going to find anything". I was very upset to hear that. I went to go and ask for a manager so I can file a complaint and they said that the manager just left. What baffles me the most is that when I went to the counter the associates were sitting down on the chairs and couch nonchalantly chatting and talking pictures. They had me fill out a complaint that I know probably got tossed in the trash. And I also know that it was one of them who said it. This is not the way to treat a potential buyer. This is bad business, you just lost a sale of a dress, shoes, accessories and maybe a customer. I had a very bad experience here. If they are busy chatting or taking pictures and you ask them for help they will be rude to you. read more

I am trying to help my mom with her credit card account and she told me she added me to her account, a few days ago! I worked for Nordstrom and this is they way they treat us!! I tried to call customer service, to help my mom with her account and he told me my mom had mental issue and said my mom didnt add me to the account! Is this customer service rep. A DOCTOR. i think i will have her cancel her account and never shopping at Nordstrom again! are overpriced anyways! I cancel all my accounts with Nordstrom! read more

Customer service at Nordstrom isn't what it used to be! The sales people are either too pushy or nonexistent and not helpful. I just called the Washington Square store about a blouse I saw the other day. I described it in great detail to the woman on the phone and she just laughed and said that unless I had a SKU number, she could never find it. It was a very unique light blue/grey sheer blouse with a round collar, bell sleeves and stitching across the top 1/3 of the blouse...I told her it was right on the isle 10' in from the main entrance in her department (TBD)...she didn't even try to go look for it and instead told me to go online and find a SKU for her. read more

Honestly people say how great of customer service this norstroom has but i would have to say otherwise. After school one day i took to bus to go look at buying a few and i had my backpack after trying things on and deciding i was going to wait a lady began to follow me as i proceeded to try to find something else i felt very invaded as im not the person to even think once about stealing. Not a great experience honestly read more

I love this Nordie's. Ruth in women's downstairs is always super helpful to me.

James Pierce in men's suiting is the man. Impeccable-eyed, and sharp-witted. A salesman's salesman. He looked at my build and instantly guessed my suit size and the type of cut I need. Unfortuantely, it's too early for spring and summer shopping yet, but I will be back for him for my seasonal suits. read more

I worked with Alex in jewelry and she was so incredibly helpful. I was trying to find a Movado watch that they no longer carried at this particular location. No big deal, I get it. So she looked in their inventory across the nation and started calling around to find one that could be ordered in for me. After trial and error we couldn't find the certain watch I wanted at the price that was listed, after chatting for a bit she was approved to price match for me and I ordered my watch in on the spot. I couldn't be any happier with the service I received from her, as well as, the two other ladies who came over to discuss the situation. At the end of the day, I know my purchase was not the most expensive, and was not going to help her commission but she still went far and beyond the call of duty to help me out. So, Alex I am grateful for you, thank you! I hope that management will take this review into consideration and bring it to your attention because you are most deserving of a higher hourly rate, or some type of reward for your hard work and excellent costumer service! read more