The food we did receive from my online order was great. However, they forgot 3 items. When I called the restaurant, I spoke with Jesus and he sounded as if he didn't really care 3 items were missing. I asked for a refund and he said I needed to drive all the way back to the restaurant to receive any sort of compensation. Not great customer service. Will be staying away from here for the time being. read more

The food was mediocre cold in our waitress kept forgetting to bring back things then she brought us her food which we had pancakes and hash browns but we had no syrup no ketchup no nothing read more

Tried to call to place an order for pick up - several times - a few minutes ago, voicemail full and no answer. Unprofessional. Won't try Norm's again. Called another restaurant just now. They answered on the first ring and I was able to place an order with no issue. Do better. read more

Several NORMS locations went downhill during the pandemic and have not restored their earlier quality. This NORMS in Carson seemed pretty good on July 6. Keep it up. read more

Ok. By far one of the worst ones. It's only 3. You have nothing but 4 tables. You have one male bald server who instead of seating us after greeting us walks away and doesn't bother to sit us. We waited 5 min and walked away. The same server just stares from afar as we walk away. Clearly the staff doesn't care about the guests or the business. read more

My family has visited this location 3 times, my wife and kids like the food. This is the 3rd time we have received horrible service from a cashier and/or server. Now I am starting to believe it solely based on our AA race. First incident - we were removed for the wait list without being called. Only after asking how much longer did the cashier tell us we didnt answer when she (Hispanic) called our name (we sat inside and she never called). Second incident - the male Hispanic server skipped right by us and helped a Hispanic family that were seated 5 minutes after us. After inquiring who was our server, he said he would be back shortly which was 10 minutes. Third incident - Amilcar took our names for the wait list. After 10 minutes, he called a party of 3 (Hispanic) that was on the list under us. He then called another party of 3 (Asian) that were 2 spots below us. After asking him why we were skipped, he informed us our table was ready but he was seating the other parties first. I asked to speak with a manager, he informed us there was no manager/supervisor on-site. A server provided me a number to contact Yessica - not explaining who this person was. 3 strikes and yours out, I can tell when we a not wanted. Note: we received great service from Secret (server) on the 1st and 3rd visit.....food was great also read more

This is the worst service I have ever recived my family and I have been waiting for 45 minutes for our food and they came and told us it will be a bit longer because they only have 1 cook then why would you have outside dining if you only have 1 cook this is the first and last time I am coming to this norms and to top it off they got our drinks order wrong and when the server left with our order it was 2:28 pm it is now 3:23 pm WOW I just fill like getting up and leave and the maneger is no ware to be found read more

NORMS Restaurant - Proof of what I am saying - American Near Me - Carson, California

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This is a nice location, breakfast was great! Our server, Brenda, was the best. Knowledgeable, attentive and helpful

This place sucked! It took 30 minutes for my food to come when there were only 3 customers. The hash browns were burnt my ribs had no meat and the sandwich was disgusting! never come to this place read more

The gobble gobble dish I order all the time...because you get turkey patty, links, turkey bacon...especially if you aren't a pork eater.

Been craving for a cool minute jus to end up disappointed. How in the name of all that is good in this world, do u screw up pancakes? They didnt taste like buttermilk at TF ALL!!! More like the cooked used more water than batter! Str8 up stuggle pancakes! N a waste of hot maple syrup! I just left there n had the sorriest experience ever!! They had the AC on full blast n placed me right under it. I was literally freezing n told my server to turn it down a bit. Yall, it got to a comfortable temperature when I was heading out the door. It was also blatantly they put ppl of the race in their section. My server was awesome tho. She cld tell I wasn't happy with the screwed up pancakes n gave me %15 off my bill. To be honest, I wished she removed em but I digress. Cold part too, is that the place wasn't crowded. Jus dayum!! Get it TF together Norm's!! read more

$2 to add mushrooms? Yeah, OK. I understand we're in a pandemic but $2 to add mushrooms is ridiculous. read more

NORMS Restaurant - $2 for MUSHROOM but $1 for AVO! - American Near Me - Carson, California

The food was good but the service was piss poor. It wasn't packed but it took a while for our food to come out. As soon as we were served, our server left to go to break without notifying us. My biggest pet peeve is having to ask for a refill for a cup of water. I tried to get multiple host attention and no one paid me any attention but they made sure to huddle up at the register. Asked to speak to a manager twice and never got to speak to them. They just kept saying sorry. Definitely never going to this norms again. read more

Modern, renovated location. Looks nice. Came in at midnight so not busy at all. Ordered the Lumberjack breakfast for $13 and I've never been so disappointed to come into a restaurant that looks that good, only to receive the worst breakfast. Server was barely there, only to take our orders, and give receipt. Waited 25 minutes for our food. First, I ordered over-medium eggs, I got undercooked scrambled eggs. Second, the hashbrown was the worst hashbrown I've ever been given. Under seasoned and under cooked. So incredibly bland and lukewarm. Third, bacon was overcooked. Pancakes were given half off the plate... literally. The only thing that wasn't bad was surprisingly the sausage and the water I guess. Definitely not a place I'd come back to. read more

I come here at least once a month. The food is consistent with other norms. I have never had an issue here. The servers are always friendly and prompt. I would recommend this location. read more

After waiting for more than an hour ( as expected because it was Dec 25) Kathleen Miller, who was the manager on site at the moment was called because another party was seated in the table that was for us. When she talked to my husband she was not apologetic at all, she said she have called our name out loud and that we didn't respond but nobody called out our name , they asked the other party directly if that was their name on the paper, they said yes and were seated in our place. The manager was extremely rude when approached with the issue. She then proceeded to seat us in another table, and that's when I told her " You know, an apology goes a long way" she got close to my face and very loud said " first of all!!! merry Christmas !!" After that when we told her her attitude wasn't acceptable she continued to say " She had been a manager for 30+ years, that she wasn't going to apologize and she didn't have to take this" there is a lot more to this conversation which was witnessed by many on staff and many customers because it got very loud. When I asked her for her name she sarcastically said she will even write it down for me. I told her to please stop talking to me in that tone, she laughed and ignored me. She sent a paper with her name,last name and added the phone number of support center. The added information, shows me that she is used to treat people that way and is not afraid of consequences. This person should not be in a management position, managers are supposed to de escalate a situation not escalate it to this level. Nicole and Suzane ( i believethat was their names) , who was one of our servers apologized for something she didn't do and made sure to make us feel welcome. She acted like a real manager should and tried to make it right for us eventhough she wasn't at fault at all. That's the kind of people that should be in the management positions not Kathleen Miller. I do expect something to be done about this, I'll be reaching out to Norms executives to let them know what kind of managements they have in this location that is harming their business. Customers should not be treated in such manner. This is unacceptable. I do not recommend this place , this is not the first bad experience I have at this particular location. read more

It's ok it must be to busy because you will wait for bad food. Ask for the SoCal breakfast $6.99 but they have a bigger one for 9.99 so I got that The pancakes are not good, coffee is ok read more

Ok, so here's the deal. We are regulars at Norm's and have been for quite sometime. Are they a fancy restaurant? Absolutely not. Do they claim to be fancy? Absolutely not. Are their meals worth the money? ABSOLUTELY!!! On today's visit, I had the Grilled Chicken Fiesta Salad. This salad was HUGE and could easily feed 2 people. It was outstanding, and the presentation was awesome. The ingredients were fresh and the taste was delicious. My husband had the Club Sandwich, and this was also great with lots of goodies piled into the sandwich. One if the main reasons to visit Norm's in Carson is their server, Richard. This man is one of a kind, for sure. He is always, and I do mean ALWAYS courteous, professional and he remembers the customer, their likes and also their preferences. Richard truly shines and he makes the customer feel as though they matter. To the cooks at Norm's - you are awesome. Please keep up the good work. To the servers at Norm's - Remember that you are there to serve the customer, so treat your job with pride. If this isn't what you want to do, then perhaps being a server is not the job for you. And to Richard, THANK YOU for making a difference and for now being in a position to train the Norm's staff to do the same. Every success to you now and always. Please give this place a visit - it will not disappoint! read more

Basically we were forgotten. The 3 tables in front,behind and to the side got served before us. And they arrived after us.

So our electricity went out on our whole block on Thanksgiving so we decided to just go have Thanksgiving dinner at Norms. Food was great but the service was slow so we decided to take our pumpkin pies to go. So they packed them for us and I didn't check them until I got home and well we got 2 slices of burnt pumpkin pie! Super disappointing so I threw them in the trash!! At least the Thanksgiving dinner was good enough to offset the burnt pies! read more

NORMS Restaurant - Burnt pumpkin pie slices - American Near Me - Carson, California

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Ownership and management is horrible understaffed these people here need help. I waited 40 minutes before getting a seat this is horrible if your running a business you should have staff people are walking out and the most ridiculous part of all 1 cook this is a Joke Owner is running a sweat shop Norms franchise needs to send someone from corporate out here read more

We hadn't visited Norm's in YEARS, so off we went when there was one in the town we were visiting! I must say, the quality and flavor of the food we got (I got a Club Sandwich with ham and turkey), was def well-above average. Little things like "I'd like the bread lightly toasted" and "may I have a side of extra mayo?" Were perfectly accommodated, and was NOT charged extra for the extra mayo (I've been to several restaurants where they DO charge extra.). The coffee was moderately strong, just how I like it. Sooooo...whenever I'm back in that town again, be assured we will return to this Norm's!...oh, and it was exceptionally clean, and appeared to have been remodeled not too long ago. Nice! read more

Don't do it food was nasty idk about breakfast but the birria fries n green chilaquiles were freaking naaaaaaasty don't buy it worst 60 I have ever spent ... my husband food was good but mine fucked me up read more

As soon as we walked we were greeted with a great and amazing smile by Vallidee ! She has great people skills and such personality ! As we got to our table we were greeted by Misty! She by far has great guest communication skills and is so knowledgeable with the menu great up selling on our drinks and very accommodating. By far one of the best NORMS that i have been to. Highly recommend. read more

Wow...finally a New NORMS! And it's a beautiful new store too! Will come here each time I take in my Kia Niro for service @ Kia of Carson (they have a free shuttle too)! Delicious food (as always), best value, clean beautiful new store and best of all the helpful, happy and friendly staff! Heard a new store coming to Inglewood too (GO Rams). ...now all we need is a new location on the West LA area (both stores closed over the past 2 years) This NORMS guy is one happy guy! read more

NORMS Restaurant - American Near Me - Carson, California

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Came at 4am before going to work. Recieved very friendly and attentive service from Shaentijer from beginning to end. Food was very good. Great experience all around. read more

NORMS Restaurant - What's left of my strawberry waffle. Lol - American Near Me - Carson, California

Ever since I been going to this Norms in Carson, it has always been welcoming! From the music, food, service with a smile and the staff is excellent. Everyone enjoys what they do, I specifically remember the efforts of Terrence and Marcos, terrific fellas that go the extra mile for your dish. Always looking forward to coming here, a fantastic sense of community! read more

This morning I went to have breakfast with a visiting family from out of state, I can tell that they were short staffed in the restaurant, but it didn't stop the staff from giving great, friendly professional service ..they had smiles and were very friendly read more

If I could I will give no stars. they have a very bad management this is crazy 40 minutes to get out food and they managed to get it wrong.

Just had lunch a couple hours ago here we come alot usually everything is smooth but today when we left my nephew forgot his apple airpods on the table and coinsidently after we left our waiter left also and the last known location was at norms 15 minutes after we left i know the waiter must have saw them so i called norms spoke to marco and said that i should come down and search his employees instead of being more helpful and understanding hes making the situation worst with remarks like those with that said if you forget anything dont expect it back. Thanks Marco for your great cutomer service! read more

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Ordered a veggie omelet today to go and when I opened up my container I was surprised to see the worst looking omelet in my life. read more

NORMS Restaurant - Veggie omelette to go. - American Near Me - Carson, California

On Dec 25th Kathleen Miller, who was the manager on site at Norms restaurant in 20420 Avalon Blvd, Carson, CA 90746 at the moment was called because another party was seated in the table that was for us. The manager was extremely rude when approached with the issue. She then proceeded to seat us in another table, but continued to be very disrespectful to my mom and family I'm writing this review so other people don't go to that location and go through the same unconfortable, horrific experience. My mom reach out to the support number but nothing was done. Customers should not be treated in such manner. This is unacceptable. I do not recommend this location. read more

What a doodoo trash norms. Took 10 minutes to get seated 30 minutes for the food to come out COLD and somehow also BURNT ???!??? LIKE how does that happen. I watched the food on their window sit there as they passed it and got other people's order. The chef had to stack our plates on top of each other . Waiter completely forgot to input my friends order . Other friends food was cold My fettuccine was like slimy gloppy gloop THEN lol the manager decided to resolve the issue by giving me 20% off of ONE entree which was 2$. 2$ for my time wasted , cold food, long wait times , and ATTITUDE . Allie I think the manager name was was condescending.... calling corporate for sure read more

I wasn't too thrilled with my visit. Service: OK. The waiter was polite. It just took forever to get our food. Not sure if they were under staffed that evening. Food: Not good! I ordered a porterhouse steak and it just didn't taste right. It wasn't seasoned and tasted like it had just been pulled out of a freezer. Kids had the nuggets and they refused to eat them. Girl friend had the split pea soup and it didn't taste fresh. This Norms location needs to step up its game! read more

Great service. Reasonable prices for the quality of food we were served. Good food. Great for a crowd. Open late. We had a great waitress who took care of our large party. She made sure that we were comfortably seated. read more

Let me tell you about Jessie & her crew. They came through were no one else did on Memorial Day. I ordered on line the night before 35 breakfasts for my crew along with delivery. The orders came in correct. The food was warm. All my guys were very thankful. That morning I ordered on line (again) dinner for my 2nd shift crew of 15 guys. Once again, the food was delivered on time, warm and no mistakes. Order from Norms cause they took care of my guys. read more

had a great time tonight going out to eat with my family. the hostess was friendly and nice. our server, i believe her name was Nicole, was very kind as well. she was super attentive and was on top of things; didn't have to ask for refills. the food was pretty good too, our check came out to around 130 for five people. only problem i had was that their was no toilet paper in the restroom and we had to let someone know. there was also a spill in the front that no one had cleaned up until we let them know read more

I do not recommend it because we went to dinner with my family yesterday Place was empty, there was no other people Very bad service the waitress took a long time to take the order in total Wait for the service and the food was almost 40 minutes without exaggeration, lousy service and that the place was empty I can not imagine when there are many people I do not return again read more

I just had breakfast with the family, hostess who was on her 1st day of work did an amazing job and all was fantastic until we were seated. Server assigned to our section table 61 never came!! Jose another server took the initiative to assist with drinks first, after 15min Jose noticed that people who had came after us that were also seated next to us had appetizers served already. Jose once's again showed his professionalism and initiative of an experience server and took our order. Jose respectfully approached the server assign to us to advice her he had put in the food order for her, she rudely replied "I don't care I'm not taking anymore tables" food was great. read more

Went here to try there summer rib specials. The place is brand new, very clean and inviting. The service was a little slow, but they were understaffed and again, very new. The food was actually really good. Had the rib combo with chicken strips and shrimp. It came with a salad and soup, both were very basic but solid. The meal was very tasty, and at 15 bucks, a super solid deal. Usually can't go wrong with Norms for cheap and tasty, and this location followed suite. read more