Another end to a wonderful summer with Arvidson's, closing today with Tim, who did another…read morefantastic job closing the pool, professional and knowledgeable. From service to testing, Arvidson has been our go to place. Great service, great people

Called company over a year ago and had to be put on a waitlist for a new plunge pool. Called and…read moreemailed several times over the year to see when a pool could be completed and after a year of trying to get in contact with the individual who is managing installation, was told that my address was too far in Chicago to have a pool installed. It took them over a year to tell me that and now I'm having to find another company and wait likely another year For installation of a pool. Completely unprofessional. Would not recommend.

I called for a quote and they Showed up the next day. Friendly and quick. Got the job done and made…read morea new customer

Eddie and her team are great! Very communicative, timely and competitively priced. They are…read morefocused upon delivering quality product and being transparent with their customers on the status of the delivery schedule.

I am highly disappointed with the opening service from Cada Pools and Spas…read more Their technician filled my hot tub and added chemicals directly over winter dirt and buildup. Unsurprisingly, the water became cloudy and dirty immediately after startup. When I drained it to see why the "fresh" water looked so bad, I found extensive filth left underneath. If a spa is too dirty to be filled, a professional company should pause, communicate, and offer a cleaning service--not just rush the job and waste expensive chemicals. Worse than the poor service was the management's defensive response (see attached text screenshot). When I reached out, Chryste entirely shifted the blame onto me for draining the dirty water. When I escalated to the manager, he sent me a photo taken by his techs to "prove" they did a standard opening (attached). Ironically, their own photo shows a technician standing directly inside the uncleaned tub shell in outdoor work boots, with visible grime and residue left on the contours right before they filled it. The manager tried to claim the dirt happened in the week after they left, completely ignoring that they filled a tub full of winter sludge and their own photo proves it. When I noted that mistakes happen and this was an easy fix, I was told I would have to pay them all over again. They hide behind "à la carte" contracts instead of exercising basic professional judgment or accountability. Based on this experience, I cannot recommend this business

We live over a hour away. When we spoke to the rep. we were told they close at 6 to bring it in for…read morediagnostics. We get there and THEN announce last second there is a 75.00 charge. Never told us prior to the hour on the road. Bait and switch. Dirty business.3

We started using Arvidson's for our pool last year. We do the maintenance, so we use them mainly…read morefor testing water and buying needed chemicals. We've gone to a few other pool stores over the years. I found that Arvidson's is the best at understanding what pools need for the right balance, and then following up to ensure everything turned out okay. I went there two days ago, and I had a high level of ammonia in the pool. I have no idea how that would have happened. Rather than sell me an expensive round of chemicals, they told me to drain 1/3 of the water out of the pool and refill it. They said that would mean I would need less to balance the water. When I returned today, the Ammonia levels were low enough that I didn't need to do anything other than add (a lot) of chlorine. More than anything, I trust their judgment in chemically treating pools.

I bought my above-ground pool from Arvidsons about 20--yes, 20--years ago. I have continued to…read morehave it serviced by them all this time. We buy our chemicals from them, have the water tested for free by them, have the pool opened and closed by them. When we needed any kind of new equipment, I have entrusted the knowledge and service provided by their Service Department. I have especially enjoyed working with Peter, ZZ and Sheryl. Recently, I ordered the wrong service and Sheryl made it right without blaming me or overcharging me to get it fixed. I trusted them to deliver and install a pool beloved by my children and now my grandchildren. Thank you.

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Love our Tuff spa! We have had it a little over a year now, and use it almost daily. Installation…read morewas great when we first bought it, and Curtis has been great answering any questions we have had along the way. Best purchase we have made in a while!

Curtis was an excellent partner in assisting us to select the best tub for our application…read more On our deck, off the master bedroom, we now have our own private spa. This was an on-line purchase, after speaking with Curtis on the phone I knew he had earned my business. Delivery was professionally handled and right on time. After spending time researching for the best tub for us, there were no questions, it had to be a Tuff Spa, build in Arizona, energy efficient, lifetime warranty, now 6 months in, I could not be happier with our Tuff Spa, perfectly suited to us.

Jim has been taking care of all of our pool needs since the late 90's! he did a complete rehab of…read moreour 48 yr old pool last year! it looks amazing! Jim, Kevin, Bob and the staff are wonderful to work with. From opening the pool to closing they provide A+ service!

Jim and Kevin did a great job on my heater install…read more Great people to do business with and reliable.

I recently bought a Hot Springs Spa from Arvidson's Pool's and Spas. After looking at American…read moreSale, The Great Escape, and Arvidson's we decided to go with Arvidon's. I am so glad we did. Not only did I get a great price (I shopped around) but the service from the locally owned company was AMAZING. The store manager, Jim McLernon has been great to work with and really cares about his customers satisfation. Buy from this company! You won't be sorry!!!!

When opening my pool - used a net to clean some one of the stuff off of the cover and dumped…read moreeverything from the top of the cover into the pool - came back and did nothing - they suck -I still am having problems - They think they are an elite pool company but in reality, they will rip you off - better off finding out how to do it yourself - they ripped me off good - don't let them do that to you